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Arkansas Hospital Education &
Research Trust
Hospital Executive
Leadership Conference
Changes Facing
U.S. Healthcare Delivery
The Evolution of Patient Experience:
Compassionate, Connected Care™ to
Reduce Patient Suffering
Telemedicine in the
Healthcare Delivery System
Train as You Fight, Fight as You Train
and Lead by Example
June 17-19, 2015
DoubleTree by Hilton
315 4th Avenue North
Downtown Nashville, TN
ACHE Face-to-Face (Category I) Credit Offered
Hospital Executive Leadership Conference
June 17-19, 2015
DoubleTree by Hilton
315 4th Avenue North
Downtown Nashville, Tennessee
Wednesday, June 17
7:30 a.m. – 2:30 p.m.
Golf Outing – Gaylord Springs® Golf Links
Sponsored by: NABHOLZ CONSTRUCTION SERVICES
Carved from the banks of the meandering Cumberland River, the Scottish linksstyle, par-72 layout offers 18 holes bordered by limestone bluffs and wetlands.
With challenges around every fairway bend, Gaylord Springs® forces you to think
and react, creating a satisfying finish every time a flag is pulled from the cup.
From tee to green, no matter your player level, you’ll be inspired by the beauty
that surrounds you.
Gaylord Springs® Golf Links has consistently been recognized among GolfWeek’s
best courses you can play in Tennessee.
More information will be emailed to registered golfers one week prior to the conference.
3:45 p.m. – 5:30 p.m.
AHA Board Meeting
4:00 p.m. – 5:30 p.m.
Conference Registration
6:00 p.m. – 7:30 p.m.
Conference Reception (Nashville Room)
Sponsored by: ARKANSAS BLUE CROSS AND BLUE SHIELD
Leadership Conference guests and their families will enjoy cocktails and hors
d’oeuvres before taking advantage of the varied opportunities in Nashville. We
hope you will use this time to get acquainted with hospital executives and their
families new to the Arkansas Hospital Association and to get reacquainted with
those you’ve known for many years.
For ideas on what to do with your free evening, please see the list of Nashville
attractions that accompany this program, or visit www.visitmusiccity.com.
Thursday, June 18
7:00 a.m. – 8:00 a.m.
Buffet Breakfast
7:00 a.m. – 8:30 a.m.
AHEF Board and ACHE Regent’s Advisory Council Breakfast
8:00 a.m.
Registration
8:15 a.m.
Welcome and Introductions
Doug Weeks, Chairman, Arkansas Hospital Association
Bo Ryall, President and CEO, Arkansas Hospital Association
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8:30 a.m.
AHEF/ACHE Panel Discussion
Telemedicine in the Healthcare Delivery System
Moderator:
Elisa White, Vice President/General Counsel, Arkansas Hospital
Association, Little Rock
Panel:
Curtis L. Lowery Jr., MD, Chairperson, Department of Obstetrics and Gynecology, University of Arkansas for Medical
Sciences, Little Rock
James Magee, Executive Director, Piggott Community Hospital
Steve Spaulding, Senior Vice President, Enterprise Networks,
Arkansas Blue Cross Blue Shield, Little Rock
Telemedicine has become increasingly popular throughout the years. Its innovative benefits are of vital interest amid the implementation of the Affordable Care
Act. Telemedicine uses a variety of forms of electronic communication technology
to provide a convenient method to deliver healthcare services and education. This
program will explore the current and future role of telemedicine in the delivery of
healthcare. The program, surveying the various uses and settings of telemedicine,
will delve into how well this technology has been utilized and received by clinicians and patients. Technical, operational, regulatory and financial aspects of the
development of telemedicine programs will be investigated. The expanding role
that telemedicine holds in daily medicine and its direction into the future of the
healthcare delivery system will be explored.
The panel will discuss how telemedicine has been used to care for patients, in
what settings and the effectiveness of treatment. The technical and operational
issues that must be considered in the development of telemedicine services; the
legal and regulatory implications of employing telemedicine in the care of patients
will also be discussed; the financial and reimbursement implications of employing
telemedicine in the care of patients; and future applications of telemedicine and
how the potential shift in healthcare reimbursement toward assuming greater risk
may impact healthcare providers’ use of telemedicine will also be discussed.
This panel discussion has been developed and is presented locally by the
Arkansas Hospital Association and the Arkansas Health Executives Forum. The
American College of Healthcare Executives has awarded ACHE 1.5 Face-to-Face
Education (formerly called Category I) credit hours to this program. To receive
credit, your name must appear on the sign-in sheet.
10:00 a.m. – 10:15 a.m.
Break
10:15 a.m.
“Train as you Fight, Fight as you Train and Lead by Example”
Keni Thomas, Former United States Army Ranger, Author and
Country Music Artist, Nashville, TN
As a former United States Army Ranger who served in the now famed
“Blackhawk Down” mission, Keni Thomas shares his story of courage and leadership from the battlefield and beyond. His firsthand account of how extraordinary
soldiers fought to bring each other home in the worst urban combat episode the
United States has seen since World War II, illustrates the power of leading by
example at all levels, regardless of rank or station.
A recipient of the Bronze Star Medal for Valor and graduate of the University of
Florida, Thomas has pursued a successful country music career since leaving the
Army and is the author of Get it On! What it Means to Lead the Way.
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12:00 noon
Adjournment and Free Afternoon!
Conference participants will have plenty of time to enjoy the many attractions of
Nashville: Country Music Hall of Fame, Grand Ole Opry, Music Row, Nashville
Zoo, Ryman Auditorium, Parthenon, shopping at 100 Oaks Mall and so much
more.
5:30 p.m. – 7:00 p.m.
Summer Conference Reception and Dinner (Nashville Room)
Enjoy cocktails and a buffet dinner before a free evening in Nashville.
Friday, June 19
7:30 a.m.
Buffet Breakfast
8:00 a.m. – 10:00 a.m.
Changes Facing U.S. Healthcare Delivery
R. Lawrence Van Horn, PhD, Associate Professor of Management (Economics), Executive Director of Health Affairs,
Vanderbilt University, Nashville, TN
Professor Larry Van Horn will provide his views on the challenges facing
healthcare in this country as he walks the audience through the economic realities
of healthcare markets, including implications of the ACA, changes in the employer
market and how they will affect demand for healthcare services. He will also give
his suggestions about how variables, like moving from volume to value, employer
sponsored health insurance and the potential implications of King v. Burwell could
affect the equation and impact hospitals in the years to come. Can CAHs and
rural hospitals survive? Hear Dr. Van Horn’s prognosis broken down in a common
sense, entertaining manner sure to get attendees thinking about what a sustainably financed future of healthcare looks like.
10:00 a.m.
Break
10:15 a.m. – 11:30 a.m.
The Evolution of Patient Experience: Compassionate
Connected Care™ to Reduce Patient Suffering
Kristy Gay, Patient Experience Advisor, Press Ganey Associates, Inc., Knoxville, TN
In this session Kristy will discuss the importance of the patient experience in the
organization, the challenges in deconstructing suffering, turning data into action
and how Compassionate, Connected Care™ provides a framework for achieving
success. You cannot separate the patient experience from what actually happens
to the patient.
11:30 a.m.
Adjournment
CONTINUING EDUCATION CREDITS
The Arkansas Hospital Association is authorized to award 4.0 hours of pre-approved ACHE Qualified
Education credit (non-ACHE) for this program toward advancement, or recertification in the American
College of Healthcare Executives.
Participants in this program wishing to have the continuing education hours applied toward ACHE
Qualified Education credit should indicate their attendance when submitting application to the American
College of Healthcare Executives for advancement or recertification.
Participants are responsible for maintaining a record of their ACHE Qualified Education.
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DRESS CODE
Casual attire is encouraged (for guests as well as speakers) for all meetings and social events during
the Leadership Conference. No exceptions!
CANCELLATION POLICY
If cancellations are received in writing five business days prior to the date of the conference, 50% of
the registration fee is refundable. Registrants who cancel the day of the conference or fail to attend,
must pay the entire fee. Substitutions, however, are permitted. Registrations that are faxed in are subject to the same cancellation policy.
HOTEL INFORMATION
DoubleTree by Hilton Nashville Downtown
315 4th Avenue North
Nashville, Tennessee 37219
Call 1-615-244-8200 for room reservations.
Or, you may also make reservations online by selecting the link below:
http://doubletree.hilton.com/en/dt/groups/personalized/B/BNADUDT-ARK-20150616/
index.jhtml?WT.mc_id=POG
Reservation Cutoff: May 26, 2015
Check-in time is 3:00 p.m.; Check-out time is 12:00 noon
Nashville is filled with historic, cultural and musical attractions; and the DoubleTree by Hilton Hotel
Nashville Downtown is close to the action. Conveniently located just ten miles from Nashville International Airport, this hotel is the ideal place to stay when visiting “Music City USA.” Dance to live music or
sing karaoke at a club in Printer's Alley - a former publishing center turned nightlife district. For music on
a grander scale, attend an event or concert at the Ryman Auditorium, Schermerhorn Symphony Center,
Country Music Hall of Fame or Bridgestone Arena.
History buffs will enjoy a visit to the Hermitage, the former plantation home of Andrew Jackson, or the
Nashville Parthenon, a full-scale replica of the original Greek Parthenon.
Accommodations:
$195 2 Double Beds - or - 1 King Bed
Relax in a contemporary guest room with complimentary WiFi and executive 2-piece rolling desk
with an ergonomic chair. Stay entertained with the 32-inch LCD TV and MP3 player clock radio.
Refresh in the bathroom with granite counter tops and premium bath products.
$359
1 King Junior Suite with Sofa Bed
Relax in this contemporary Junior Suite with one king-sized bed. The suite offers complimentary
WiFi and a large 2-piece rolling desk with an ergonomic chair. Relax on the sofa and watch premium TV channels. Refresh in the bathroom with granite counter tops, combed cotton terry cloth
towels and premium bath products.
Valet is $30 (plus tax, per night)
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ACKNOWLEDGEMENTS
The Arkansas Hospital Association wishes to thank the following sponsors
for their financial support of the Leadership Conference:
Platinum Sponsor & Golf Sponsor
Platinum Sponsor & Reception Sponsor
Gold Sponsors
Commerce Bank, N.A.
Provista
Silver Sponsors
BancorpSouth Insurance Services, Inc.
Hagan Newkirk Financial Services
Merritt Hawkins and Associates
Polk Stanley Wilcox Architects
Press Ganey Associates, Inc.
Stroudwater Associates
Bronze Sponsors
AHA Services, Inc.
Arkansas Association of Hospital Trustees
Arkansas Foundation for Medical Care
Arkansas Health Executives Forum
Healthcare Staffing Services
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Arkansas Hospital Education & Research Trust
Hospital Executive Leadership Conference
June 17-19, 2015 − DoubleTree by Hilton, Downtown Nashville, TN
CONFERENCE PARTICIPANT (One registration per form; photocopies accepted)
Name/ACHE Credentials ____________________________________ Title _____________________________
Email ______________________________ Hospital/Institution _______________________________________
Address ___________________________________________________________________________________
City, State, Zip ______________________________________________________________________________
Names of Guests: (if children, please list age)
1. ___________________________________________ 2. __________________________________________
3. ___________________________________________ 4. __________________________________________
General Registration: $375 Per Conference Participant
(Fee includes faculty expenses, materials, meals, breaks and receptions for conference participant only.)
PART I (Conference Participant Only)
FEE
A. Golf Outing (Wednesday) Handicap _________ ........................ n/c
B. Conference Reception (Wednesday).............................................. n/c
C. Breakfast Buffet (Thursday) ............................................................ n/c
D. Conference Dinner (Thursday) ....................................................... n/c
E. Breakfast Buffet (Friday) ................................................................ n/c
PART II (Additional Persons - Spouse, children, other guests)
A. Golf Outing (Wednesday) Handicap _________ .......................
B. Conference Reception (Wednesday)..............................................
C. Breakfast Buffet (Thursday) ............................................................
D. Conference Dinner (Thursday)
Adult .................................
Children 12 and under ......
E. Breakfast Buffet (Friday) .................................................................
$75
n/c
$20
$35
n/c
$20
Indicate Attendance
A. _______
B. _______
C. _______
D. _______
E. _______
x
x
x
x
# Persons
A. _______
B. _______
C. _______
D. _______
D1. _______
E. _______
Subtotal
General Registration
Total Amount Due
AMT. DUE
_______
_______
_______
_______
$ ______
$ 375 _
$ ______
PAYMENT INFORMATION

  Check payable to: Arkansas Hospital Education and Research Trust (AHERT)




Credit Card:
 Visa
Mastercard
*American Express and Discover NOT Accepted
______________________________________ ____________ _______________________________________
Card Number
Expiration Date Cardholder Phone Number
____________________________________________________________________________________________
Cardholder’s Address
__________________________________________________ ________________________________________
Cardholder’s Name
Cardholder’s Signature
Return form and payment to: AHERT, 419 Natural Resources Drive, Little Rock, AR 72205; Telephone: 501-224-7878;
Fax: 501-224-0519. Call Lyndsey Dumas or Jennifer Kostelecky with questions about the conference.
Cancellation Policy on Page 5
REGISTRATION DEADLINE: JUNE 9, 2015
Things To Do in Nashville
This is just a short list of Nashville area attractions;
please visit www.visitmusiccity.com for more attractions and additional information.
Country Music Hall of Fame
222 Fifth Avenue South; Nashville, TN 37203; 615-416-2001
This 37 million dollar complex houses impressive artifacts, interactive exhibits and prestigious awards of the
country music greats of yesterday and today. The venue occupies an entire city block, and is the single best
way to appreciate the heritage and impact of country music today. There are several exciting ways to explore
the Country Music Hall of Fame, each offering unique benefits. Tour the museum on your own or purchase the
audio tour to hear the music of your favorite stars, interact with incredible exhibits and learn more about the
amazing performers who have helped to make this genre what it is today.
Nashville Zoo
3777 Nolensville Pike; Nashville, TN 37211; 615-833-1534
The Nashville Zoo is home to animals from all over the globe. Amphibians, arthropods (insects, arachnids and
crustaceans), birds, fish, mammals and reptiles each have their very own habitat meticulously constructed to
resemble their natural homes.
The Hermitage, Home of President Andrew Jackson
4580 Rachel’s Lane; Nashville, TN 37076; 615-889-2941
The property, purchased by Andrew Jackson in 1804, includes the mansion, several outbuildings and the
modest (although expensively decorated) log farmhouse that President Jackson and his wife Rachel lived in for
the first 16 years of their land ownership. You’ll learn how he thrived in farming while balancing his military
and political careers. You can also follow the story of President Jackson’s life by examining the buildings that
were built as his wealth grew, including the mansion which was completed in 1820.
Grand Ole Opry
2804 Opryland Dr; Nashville, TN 37214; 615-871-6779
The Grand Ole Opry is also known as “home of American Music” and “country’s most famous stage” for a
very good reason, thousands of world-renowned stars have performed here. Amazing performers such as Hank
Williams, Minnie Pearl, Carrie Underwood, Brad Paisley, Rascal Flatts and Dierks Bentley have all graced this
stage. Take this once-in-a-lifetime opportunity to watch country music's up-and-coming stars and legends
perform on the same night.
The Parthenon
2500 West End Avenue; Nashville, TN 37203; 615-862-8431
The Parthenon stands proudly as the centerpiece of Centennial Park, Nashville’s premier urban park. The
re-creation of the 42-foot statue Athena is the focus of the Parthenon just as it was in ancient Greece. The
building and the Athena statue are both full-scale replicas of the Athenian originals.
Originally built for Tennessee's 1897 Centennial Exposition, this replica of the original Parthenon in Athens
serves as a monument to what is considered the pinnacle of classical architecture. The plaster replicas of the
Parthenon Marbles found in the Naos are direct casts of the original sculptures which adorned the pediments of
the Athenian Parthenon, dating back to 438 B.C. The originals of these powerful fragments are housed in the
British Museum in London.