17th ANNUAL
USER CONFERENCE
& SYMPOSIUM
2015
Las Vegas - April 27-29
SUPPORTING ORGANIZATIONS
FlightView®
Thermal PrinTers, BiomeTric securiTy, PassPorT scanners, FiDs, KeyBoarDs, PaPer sTocK anD cleaning carDs
Pr int e rs f o r the tw e nt y- fi r st Cen tury
The goal of VidTroniX is to work
directly with their clients to develop
products that fit the needs of their
company. VidTroniX offers a full line
of check-in and security related
products, including Face and Iris
Recognition Technology.
A leading manufacturer
and supplier of thermal
printers for the aviation
and travel industry.
6607 Martindale Road | Shawnee Mission, KS 66218 USA | V i d t r o n i x . c o m
VidTronix_placed.indd 1
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| 913.441.9777
09/01/2012 09:17
1/4/12 9:10 AM
TABLE OF CONTENTS
TABLE OF CONTENTS
3...............................................................................Show Hours
4..........................................................................Welcome Note
6...................................................................... Keynote Speaker
7....................................................Thank You to Our Sponsors
8..........................................................................Agenda Matrix
14...............................................................Agenda At A Glance
20.............................................................Session Descriptions
26......................................................................Sponsor Listings
30........................................AirIT Staff Presenter Biographies
38.............................................................................. Hotel Map
CONFERENCE & SYMPOSIUM HOURS
Monday, April 27th - 8:00 AM - 10:00 PM - Training Day
Tuesday, April 28th - 8:00 AM - 8:00 PM
Wednesday, April 29th - 8:00 AM - 9:00 PM
CONFERENCE REGULATIONS
A badge is required for all AirIT events, including the sessions, special functions, etc.
No one under 18 will be admitted to the conference.
Any person who attends the 2015 AirIT Annual User Conference & Symposium
grants permission to AirIT to use and publish his or her image or likeness collected
in connection with the conference for any usual and customary purpose of AirIT,
including advertisements for AirIT and its conferences.
APRIL 27-29, 2015
3
WELCOME FROM THE CEO
Welcome To The
2015 AirIT User
Conference
& Symposium
I
would like to welcome and thank
you for taking time out of your
busy schedules to join us for
this exciting event. It is truly
a remarkable time in the
aviation industry as
airports and airlines work
more closely together than
they ever have before to meet
the challenges of a growing
industry. At AirIT, we have also grown and
adapted in an effort to remain forward
thinking, motivated, and responsive to the
needs of our airport and airline business
partners. Our organization continues
to develop and deliver industry-leading
solutions to the changing industry and
we are proud to continue to lead the way
in contemporary technology design, while setting the standard for innovative
airport business IT solutions.
As we always have, we consider each of you as our partners. We are proud to
host this annual event, as it presents us with the opportunity to listen to you and
aids our mission to continue to make our products better. Please know that we
genuinely value your opinions and they are critical to the continued success of
our organization.
This has been an exciting year for AirIT, as we have seen the successful launch of
our mobile platform, begun our entry into the Business Intelligence arena, and
expanded our base of hosted customers. We are very excited to see what the
future has in store and we are committed to working diligently with all of you to
4
AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
WELCOME FROM THE CEO
ensure our collective success. We know that airports are constantly challenged to get
the most utilization possible from their facilities, while controlling costs, and delivering
flexible technology solutions to their airline partners. Additionally, airports and airlines
must work cooperatively to ensure that the passenger experience is a positive one. At
AirIT, we are proud to have the opportunity to help our airport and airline partners
achieve these goals and we look forward to our ongoing cooperation as we continue to
raise the bar for the future.
We can all be proud of how far we have come in this industry and we should be excited
and challenged to see where tomorrow takes us. Collectively, we can work together to
define the future and ensure the continued growth and success of this great industry.
During the event, I encourage you to share your ideas and business concerns with the
AirIT team. You are our greatest source of information and we will not be successful
without your insight, leadership, and loyalty. Thank you again for joining us and I hope
you have a great time!
Sincerely,
Betros Wakim
CEO
APRIL 27-29, 2015
5
KEYNOTE SPEAKER
2015 Keynote Address
M
r. Hauptli is the third CEO in AAAE’s history. He became CEO
in 2013 and prior to that was responsible for overseeing
AAAE’s interactions with Congress and the Executive Branch
agencies. Before joining AAAE in 1991, Todd worked at the
US Department of Transportation, the US Department of
Commerce, on the White House staff of President Ronald
Reagan, and on Capitol Hill.
Under Mr. Hauptli’s leadership, AAAE has focused on new steps to deliver value
for its combined airport and corporate member communities in three key areas: Service, Innovation, and Results.
Comments Hauptli, “It is an honor to kick off AirIT’s Annual User Conference
& Symposium next month. AAAE and AirIT share a common belief in the role
technology must play in providing better solutions to an array of operational
challenges at airports across the country. I look forward to furthering the
discussion.”
Mr. Hauptli has written two books and has studied organizational transformation
and the innovation imperative. He is a graduate of the University of California at
Santa Barbara.
Todd Hauptli
President & CEO, AAAE
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AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
THANK YOU TO OUR SPONSORS
Platinum
Silver
Base Level
FlightView®
APRIL 27-29, 2015
7
MONDAY,
AGENDA MATRIX
MONDAY, APRIL 27 - Optional Training
TRAI
8:00AM – 9:00AM Breakfast & Registration Open – Grand Ballroom 4
9:00AM – 10:15AM T1. PROPworks® System Administration BUSINESS SYSTEMS/PROPWORKS® T2. Space Managem
Target Audience: Technical Ballroom 2 Target Audience: Cont
Administrators and Pla
Ballroom 3 10:15AM – 10:30AM Break – Grand Ballroom 4 & 5 10:30AM – 12:00PM T1. (Cont’d.) PROPworks® System Administration BUSINESS SYSTEMS/PROPWORKS® T2. Space Managem
(Cont’d.) Target Audience: Technical Ballroom 2 Target Audience: Con
Administrators and Pla
Ballroom 3 12:00PM – 1:30PM Lunch – Grand Ballroom 4 & 5 1:30PM – 3:00PM T1. (Cont’d.) PROPworks® System Administration BUSINESS SYSTEMS/PROPWORKS® T2. Space Managem
(Cont’d.) APRI
MONDAY,
Target Audience: Technical Target Audience: Con
Administrators and Pla
TRAIN
Ballroom 2 Ballroom 3 3:00PM – 3:15PM Break – Grand Ballroom 4 & 5 3:15PM – 4:45PM T1. (Cont’d.) PROPworks® 2015 AIRIT
System Administration BUSINESS SYSTEMS/PROPWORKS® Target Audience: Technical Ballroom 2 T2. Space Managem
USER
CONFERE
(Cont’d.) Target Audience: Cont
Administrators and Pla
Ballroom 3 7:00PM – 10:00PM Poolside Welcome Reception and Entertainment –
8
AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
APRIL 27
INING
4 & 5 OPERATIONAL ment T3. Functional Introduction to AODB/RMS & New System Features Target Audience: Airport Ops tract anning ntract anning ment ENCE &
tract anning PASSENGER PROCESSING T6. EASE™ Advanced Training Ballroom 1 Platinum Room OPERATIONAL T5. Interface Controller Training th
NING
Target Audience: Airport IT T3. Functional Introduction to AODB/RMS & New System Features (Cont’d.) Target Audience: Airport Ops IL 27 (cont’d.)
ntract anning Support Platinum Room OPERATIONAL ment PASSENGER PROCESSING T4. EASE™ Maintenance & Ballroom 1 ment AGENDA MATRIX
Target Audience: System Admin; Airport Ops Ballroom 1 OPERATIONAL T5. Interface Controller Training SYMPOSIUM
AGENDA
(Cont’d.) Target Audience: System Admin; Airport Ops Ballroom 1 Target Audience: Airport IT PASSENGER PROCESSING T7. MIS Choice LDCS Administrator & User Training Target Audience: Airport IT and Ops Platinum Room PASSENGER PROCESSING T7. (Cont’d.) MIS Choice LDCS Administrator & User Training Target Audience: Airport IT and Ops Platinum Room – Island Festivities & BBQ APRIL 27-29, 2015
9
TUESDAY,
AGENDA MATRIX
TUESDAY, APRIL 28
8:00AM – 9:00AM 9:00AM – 9:15AM 9:15AM – 10:15AM 10:15AM – 10:30AM 10:30AM – 12:00PM Breakfast & Registration Open – Grand Ballroom 4
G1. General Session – Opening Remarks, Betros W
G2. General Session – Keynote: Todd Hauptli, CEO,
Break – Grand Ballroom 4 & 5 BUSINESS SYSTEMS/PROPWORKS® G3. General Ses
•
•
Introduction to the AirIT Technology Platform St
The Airport Business Intelligence Experience – A
12:00PM – 1:15PM Lunch – Yusho at Monte Carlo 1:15PM – 2:45PM B1. The Future of Business Systems • Version 8.1 -‐ New Features • PROPworks® Portal • Mobile Cashier • PROPworks® Mobile BUSINESS SYSTEMS/PROPWORKS® Target Audience: All Ballroom 3 2:45PM – 3:15PM Break – Grand Ballroom 4 & 5 BUSINESS SYSTEMS/PROPWORKS® G4. General Session: Te
3:15PM – 4:30PM Utilizing Technology to Leverage the Enterprise Platform
the Passenger Experience. Topics Include: Application Suite / Virtualization Platform / Airp
E-‐Commerce Pla
5:00PM – 8:00PM Networking Cocktail Reception & Entertainment –
2015 AIRIT USER CONFERE
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AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
APRIL 28th
AGENDA MATRIX
4 & 5 Wakim, CEO, AirIT – Grand Ballroom 4 & 5 , American Association of Airport Executives (AAAE) – Grand Ballroom 4 & 5 OPERATIONAL PASSENGER PROCESSING ssion: The Future of AirIT and its Platform trategy – Betros Wakim, CEO & CTO, AirIT Alex Fajet, MIA & Daniel Negron, AirIT Grand Ballroom 4 & 5 OPERATIONAL O1. Austin-‐Bergstrom Int’l Airport: Integration of EASE™ and the Resource Management System (RMS) Target Audience: All Ballroom 1 OPERATIONAL PASSENGER PROCESSING P1. Airline Validations Target Audience: Airlines Ballroom 2 PASSENGER PROCESSING echnology-‐Driven Business Innovation Concepts m to Improve Operational Efficiency, Create Revenue Opportunities, and Enhance port Business Intelligence Platform / AirBeacon Platform / Mobile Platform / atform / Visualization Platform – ‘The Future’ Grand Ballroom 4 & 5 – Casino Night ENCE & SYMPOSIUM AGENDA
APRIL 27-29, 2015
11
AGENDA MATRIX
WEDNESDAY, APRIL 29
8:00AM – 9:00AM Breakfast & Registration Open – Grand Ballroom BUSINESS SYSTEMS/PROPWORKS®
9:00AM – 10:00AM WEDNESDAY
B2. PROPworks® Portal Target Audience: Finance Ballroom 2 B3. PROPworks® Ap
Server Target Audience: Adm
Ballroom 3 10:00AM – 10:30AM Break – Prize Drawing – Grand Ballroom 4 & 5 10:30AM – 11:30PM B4. PROPworks® 8.1 New Billing B5. PROPworks® V
Future Direction Features BUSINESS SYSTEMS/PROPWORKS®
Target Audience: Finance; Agreement Admin Ballroom 2 Target Audience: Agr
Admin; Technical Ballroom 3 11:30PM – 1:00PM Lunch – Grand Ballroom 4 & 5 1:00PM – 2:00PM B6. PROPworks® e-‐Invoicing & Tampa Case Study B7. Mobile Applica
Business Systems Ballroom 2 Ballroom 3 BUSINESS SYSTEMS/PROPWORKS®
Target Audience: Finance; Agreement Admin 2:00PM – 2:15PM 2:15PM – 3:15PM Break Target Audience: All BUSINESS SYSTEMS/PROPWORKS®
B8. PROPworks® Steering Committee/Focus Group Target Audience: All Ballroom 2 3:15PM – 4:30PM 4:30PM – 9:00PM Break Closing Reception & Show – Gold Room /Aria and
2015 AIRIT USER CONFERE
12
AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
Y, APRIL 29
AGENDA MATRIX
th
4 & 5 ® pplication min ® Viewer & reement OPERATIONAL PASSENGER PROCESSING O2. AODB/RMS/FIDS System Features and Highlights P2. CUSS Issues: PCI and ADA Compliance Target Audience: Airport Ops Target Audience: All Platinum Room Ballroom 1 OPERATIONAL O3. Mobile Applications for Operational Systems Target Audience: Airport Ops and IT Ballroom 1 PASSENGER PROCESSING P3. EASE™ New Features Target Audience: Airport IT Platinum Room ® Target Audience: Airports with EASE™; Airlines ® ations for OPERATIONAL PASSENGER PROCESSING O4/P4. Airport and Airline Support Roundtable Ballroom 1 OPERATIONAL O5. Airport Roundtable Target Audience: Airports Ballroom 1 PASSENGER PROCESSING P5. Airline Roundtable Target Audience: Airlines Platinum Room d Cirque Du Soleil: Zarkana Show ENCE & SYMPOSIUM AGENDA
APRIL 27-29, 2015
13
AGENDA AT A GLANCE
MONDAY, APRIL 27th - Optional Training
8:00 AM – 9:00 AM
Grand Ballroom 4 & 5
Breakfast & Registration Open
9:00 AM – 12:00 PM
Sessions
10:15 AM – 10:30 AM
Break
12:00 PM – 1:30 PM
Grand Ballroom 4 & 5
Lunch
1:30 PM – 4:45 PM
Sessions
3:00 PM – 3:15 PM
Break
7:00 PM – 10:00 PM
Monte Carlo Pools
Welcome Reception & Entertainment
BUSINESS SYSTEMS/PROPWORKS®
9:00 AM – 4:45 AM
Session A: PROPworks® System Administration
Ballroom 2
Session B: Space Management
Ballroom 3
14
AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
AGENDA AT A GLANCE
OPERATIONAL SYSTEMS
9:00 AM – 12:00 PM
Functional Introduction to AODB/RMS & New System Features
Ballroom 1
1:30 PM – 4:45 PM
Interface Controller Training
Ballroom 1
PASSENGER PROCESSING SYSTEMS
9:00 AM – 10:15 PM
EASE™ Maintenance & Support
Platinum Room
10:30 AM – 12:00 PM
EASE™ Advanced Training
Platinum Room
1:30 PM – 4:45 PM
MIS Choice LDCS Administrator & User Training
Platinum Room
TUESDAY, APRIL 28th - Conference Day 1
8:00 AM – 9:00 AM
Grand Ballroom 4 & 5
Breakfast & Registration Open
9:00 AM – 10:15 AM
Grand Ballroom 4 & 5
Opening Remarks & Keynote Address
Speakers: Betros Wakim, AirIT CEO; Todd Hauptli, AAAE President & CEO
10:15 AM – 10:30 AM
Break
APRIL 27-29, 2015
15
AGENDA AT A GLANCE
10:30 AM – 12:00 PM
Sessions
12:00 PM – 1:15 PM
Yusho at Monte Carlo
Lunch
1:15 PM – 5:00 PM
Sessions
2:45 PM – 3:15 PM
Break
5:00 PM – 8:00 PM
Grand Ballroom 4 & 5
Networking Reception & Entertainment
BUSINESS SYSTEMS/PROPWORKS®
1:15 PM – 2:45 PM
The Future of Business Systems
Ballroom 3
OPERATIONAL SYSTEMS
1:15 PM – 2:45 PM
Austin-Bergstrom International Airport:
Integration of EASE™ and RMS
Ballroom 1
PASSENGER PROCESSING SYSTEMS
1:15 PM – 2:45 PM
Airline Validations
Ballroom 2
GENERAL SESSIONS
10:30 AM – 12:00 PM
The Future of AirIT and its Platform
Grand Ballroom 4 & 5
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AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
AGENDA AT A GLANCE
3:15 PM – 5:00 PM
General Session: Technology-Driven Business Innovation
Grand Ballroom 4 & 5
WEDNESDAY, APRIL 29th - Conference Day 2
8:00 AM – 9:00 AM
Grand Ballroom 4 & 5
Breakfast & Registration Open
9:00 AM – 11:30 PM
Sessions
10:00 AM – 10:30 AM
Break – Prize Drawing
11:30 AM – 1:00 PM
Grand Ballroom 4 & 5
Lunch
1:00 PM – 2:00 PM
Sessions
2:00 PM – 2:15 PM
Break
2:15 PM – 3:15 PM
Sessions
4:30 PM – 9:00 PM
Meet in Monte Carlo lobby for walk to the ARIA
Closing Reception & Zarkana Show
APRIL 27-29, 2015
17
AGENDA AT A GLANCE
BUSINESS SYSTEMS/PROPWORKS®
9:00 AM – 10:00 AM
Session A: PROPworks® Portal
Ballroom 2
Session B: PROPworks® Application Server
Ballroom 3
10:30 AM – 11:30 AM
Session A: PROPworks® 8.1 New Billing Features
Ballroom 2
Session B: PROPworks® Viewer & Future Direction
Ballroom 3
1:00 PM – 2:00 PM
Session A: PROPworks® e-Invoicing & Tampa Case Study
Ballroom 2
Session B: Mobile Applications for Business Systems
Ballroom 3
2:15 PM – 3: 15 PM
PROPworks® Steering Committee/Focus Group
Ballroom 2
OPERATIONAL SYSTEMS
9:00 AM – 10:00 AM
AODB/RMS/FIDS System Features & Highlights
Ballroom 1
10:30 AM – 11:30 AM
Mobile Applications for Operational Systems
Ballroom 1
18
AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
AGENDA AT A GLANCE
1:00 PM – 2:00 PM
Airport & Airline Support Roundtable
Ballroom 1
2:15 PM – 3: 15 PM
Airport Roundtable
Ballroom 1
PASSENGER PROCESSING SYSTEMS
9:00 AM – 10:00 AM
CUSS Issues: PCI and ADA Compliance
Platinum Room
10:30 AM – 11:30 AM
EASE™ New Features
Platinum Room
1:00 PM – 2:00 PM
Airport & Airline Support Roundtable
Ballroom 1
2:15 PM – 3: 15 PM
Airline Roundtable
Platinum Room
APRIL 27-29, 2015
19
SESSION DESCRIPTIONS
Business Systems/PROPworks®
Ballrooms 2 and 3
OPTIONAL TRAINING
PROPworks® System Administration
Target Audience: Technical
Instructor: Danny Negron
This course takes an in depth look at installing, maintaining, and troubleshooting
PROPworks®. Starting with basic PROPworks® navigation concepts, the course will
continue building up through the different tiers of the PROPworks® environment,
exposing students through hands-on exercises to the different aspects of
PROPworks® administration. By the end, students will be familiar with the
PROPworks® database, application server, the client tier, and how to configure,
troubleshoot and maintain the PROPworks® system.
Space Management
Target Audience: Contract Administrators and Planning
Instructors: Brian Smith; Liz Davidson
The PROPworks® Space Module has benefitted from a few minor improvements
over time, but is substantially the same as when first introduced. What has changed
is the airport technology and business environment which enables much wider use
and sharing of information. The training sessions will go into what the Space Module
can do, and how to do it alongside developments in GIS, CADD, and the demand
for information related to space. There will be a case study based on Los Angeles’
deployment of GIS that outlines a different approach to training using a real world
model and hands-on experts.
SESSIONS
The Future of Business Systems
Target Audience: All
Presenters: Brian Smith; Marcus Alig; Steve Rose
Moderator: Liz Davidson
Learn about the new features and functionality in the latest version of PROPworks®.
Be the first to learn about AirIT’s new PROPworks® Portal and Mobile Cashier
products. Advances made with PROPworks® Mobile round out this session.
PROPworks® Portal
Target Audience: All
Presenter: Steve Rose
Moderator: Marcus Alig
An in-depth look at one of AirIT’s newest products, learn how to set up a PROPworks®
Portal for your clients to report Landing activity and Gross Sales receipts that can be
imported into the PROPworks® Billing and Invoicing module.
20
AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
SESSION DESCRIPTIONS
PROPworks® Application Server
Target Audience: System Administrators
Presenter: Danny Negron
Moderator: Brian Smith
This session will explore the differences between PROPworks® versions 7 and 8 as well as
how to move up to version 8.
PROPworks® 8.1 New Billing Features
10:30 AM – 11:30 AM
Target Audience: Finance; Agreement Admin
Presenter: Jim Bagli
Moderator: Liz Davidson
This session will cover the new billing features that benefit both the finance and agreement
administrator users.
PROPworks® Viewer & Future Direction
Target Audience: Technical; Agreement Admin
Presenter: Nick Ardan
Moderator: Marcus Alig
The session will demonstrate the overall module as well as new changes.
PROPworks® e-Invoicing w/Tampa Int’l Airport Case Study
Target Audience: Finance
Presenter: Marcus Alig
Moderator: Liz Davidson
Learn the steps to enable e-Invoicing, add attachments and configure the subject line and
body of the e-Invoice email itself, and how to send an e-Invoice to multiple email addresses.
Tampa International Airport will present their experience with the implementation and use
of e-Invoicing. In addition, AirIT will describe the vision and possible options for the invoicing
process going forward.
Mobile Applications for Business Systems
Target Audience: All
Presenter: Jim Bagli
Moderator: Steve Rose
New to the suite of Business Systems products, Mobile Cashier will be demonstrated in this
session along with Mobile PROPworks® and Mobile Meter Reading.
APRIL 28-30, 2015
21
SESSION DESCRIPTIONS
PROPworks® Steering Committee/Focus Group
Target Audience: All
Presenters: Marcus Alig; Jim Bagli; Liz Davidson
Moderators: Steve Rose; Nick Ardan
AirIT holds bi-monthly WebEx meetings with PROPworks® users to discuss the direction
of PROPworks® and receive user feedback. This conference session will be a face-toface version of these meetings. Take this opportunity to participate in these discussions
with AirIT staff and your fellow peers. Everyone is welcome to attend this session and is
encouraged to participate in future WebEx meetings.
Operational Systems Ballroom 1
OPTIONAL TRAINING
Functional Introduction to AODB/RMS & New System Features
Target Audience: Airport Operations
Instructors: Carmen Nash; Jorge Jarrin
This course will consist of a high-level overview of the Airport Operational Database
and Resource Management Module. Students will gain hands on knowledge in the
following areas:
• Operational Flight Schedules
• Seasonal Flight Schedules
• User Configuration and Permissions
• Reference Data Setup and Configuration
• Overview of RMS Functionality
• System Auditing
• Real-Time RMS Management
• RMS Planning
• Rule Configuration via the Rule Engine.
Interface Controller Training
Target Audience: System Administration and Airport Operations
Instructors: Jorge Jarrin; Matt Willingham; Carmen Nash
This course will consist of a detailed level of AirIT’s Interface Controller Module which
allows the authorized users to control and manipulate data received from 3rd party
systems before processed into AODB. Students will gain hands on knowledge in the
following areas:
• Interface Rules
• Using the rule syntax
• Manual changes on held records
• Differences between PRE and POST interface rules.
22
AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
SESSION DESCRIPTIONS
SESSIONS
Austin-Bergstrom Int’l Airport: Integration of EASE™ and the
Resource Management System (RMS)
Target Audience: All
Presenters: Austin-Bergstrom International Airport
Moderator: Carmen Nash
In this session a recent AirIT systems integration project will be introduced from the view of
the airport by presenting the scope, timeline, challenges and successes of the project.
AODB/RMS/FIDS System Features and Highlights
Target Audience: Airport Ops
Presenters: Carmen Nash; Jorge Jarrin
An overview of AirIT’s class-leading operational tools, this session will cover a tutorial on the
features and highlights of the Airport Operational Database (AODB), Resource Management
System (RMS), and Flight Information Display System (FIDS).
Mobile Applications for Operational Systems
Target Audience: Airport Ops and IT
Presenters: Jorge Jarrin; Matt Willingham; Carmen Nash
This session will cover a tutorial on the features and highlights of the new mobile modules
for AirIT’s operational systems. The new functionality will be demonstrated on tablets for
AODB, RMS, and FIDS.
Airport and Airline Support Roundtable
Target Audience: EASE™ Airports; Airlines
Moderators: Sharon Abate; Fred Atarian
This session provides an opportunity for airport and airline professionals to provide
feedback regarding AirIT support. Airports and airlines will be encouraged to share their
own experiences and provide suggestions.
Airport Roundtable
Target Audience: Airports
Presenters: Carmen Nash; Danny Negron
This session will address how to improve the quality of the operational data to satisfy billing
requirements. Airports will be encouraged to share their own experiences and provide
suggestions.
APRIL 28-30, 2015
23
SESSION DESCRIPTIONS
Passenger Processing Systems Platinum Room
OPTIONAL TRAINING
EASE® Maintenance & Support
Target Audience: Airport IT
Instructors: Don Casey; Mark Kummerer
Moderators: Sharon Abate; Fred Atarian
This session will cover EASE™ maintenance tasks: peripheral cleaning, airline image
maintenance (local and remote), and server process monitoring. We will also conduct a
deep dive into trouble shooting common issues.
EASE® Advanced Training
Target Audience: Airport IT
Instructors: Don Casey; Mark Kummerer
Moderators: Sharon Abate; Fred Atarian
This session will focus on adding airlines to EASE™, updating workstations, set-up of
VMware, and more.
MIS Choice LDCS Administrator & User Training
Target Audience: Airport IT and Operations
Instructors: Alex Kiss; John Kiss
Moderator: Don Casey
This course will consist of a high-level overview and administrator/user training of the
MIS Choice Local Departure Control System.
SESSIONS
Airline Validations
Target Audience: Airlines
Presenters: Don Casey; Fred Atarian
Moderators: Sharon Abate; Mark Kummerer
This session includes a discussion on the EASE™ validation processes for new and
existing airlines, a brief overview of EASE™ and virtual image guidelines followed by
advice for upgrading to Windows 7, and a discussion on Windows upgrades beyond 7.
CUSS Issues: PCI and ADA Compliance
Target Audience: All
Presenters: IER
Moderators: Chris Keller; Sharon Abate
A discussion of the most pressing issues regarding Common Use Self Service kiosks:
Payment Card Industry (PCI) Data Security Standard (DSS) compliance, and Americans
with Disability Act (ADA) standards compliance.
24
AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
SESSION DESCRIPTIONS
EASE™ New Features
Target Audience: Airport IT
Presenters: Don Casey; Mark Kummerer
Moderators: Sharon Abate; Fred Atarian
Review EASE™ releases from the past year, and new features planned for this coming year;
also, a discussion on the EASE™ development roadmap.
Airport and Airline Support Roundtable
Target Audience: EASE™ Airports; Airlines
Moderators: Sharon Abate; Fred Atarian
This session provides an opportunity for airport and airline professionals to provide
feedback regarding AirIT support. Airports and airlines will be encouraged to share their
own experiences and provide suggestions.
Airline Roundtable
Target Audience: Airlines
Moderators: Sharon Abate; Fred Atarian
This session will be an open forum for discussion with airline conference attendees.
General Sessions
Grand Ballrooms 4 and 5
Conference Opening Remarks
Target Audience: All
Presenter: Betros Wakim
Welcome remarks from AirIT CEO, Betros Wakim.
Keynote Address
Target Audience: All
Presenter: Todd Hauptli
Keynote address by American Association of Airport Executive (AAAE) CEO, Todd Hauptli.
The Future of AirIT and its Platform
Target Audience: All
Presenters: Betros Wakim, Danny Negron, Alex Fajet
An introduction to the AirIT technology platform strategy, and a presentation on Miami
International Airport’s Business Intelligence experience.
Technology-Driven Business Innovation Concepts
Target Audience: All
Presenter: Betros Wakim
Utilizing technology to leverage the enterprise platform to improve operational efficiency,
create revenue opportunities, and enhance the passenger experience.
• AirIT’s AirBeacon Platform • e-Commerce Platform
• Application Suite
• Mobile Platform
• Airport BI Platform
• Visualization Platform
APRIL 28-30, 2015
25
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Access IS designs and manufactures
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and cost-effective solutions. We
26
have a wide range of platforms
on which to base new custom or
semi-custom designs. Our worldwide customer base includes
airports, retail point-of-sale, retail
banking and financial institutions,
public transportation smart
and mobile ticketing, and selfservice kiosk and industrial
equipment manufacturers.
AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
SPONSOR LISTINGS
VidTroniX LLC
6607 Martindale Road
Shawnee Mission, KS 66218 USA
Phone: (913) 441-9777
Fax: (913) 441-9471
www.vidtronix.com
In addition to being a leading
manufacturer and supplier of boarding
pass and baggage tag printers for the
aviation and travel industry, VidTroniX
offers a full line of check-in and security
related products. The goal of VidTroniX
is to work directly with our customer to
develop products that fit the needs of
their company. GateKeeper Systems, Inc.
1301 Corporate Center Dr., Suite #170
Eagan, MN 55121
Phone: (651) 365-0700
Fax: (651) 365-0777
www.gksys.com
Founded in 1997, GateKeeper Systems
provides specialized software to airports
for managing ground transportation,
parking access, and airfield inspections.
Our integrated, turnkey airport systems
are designed using ‘off-the-shelf’
components for affordability and
reliability. They can be implemented at
airports of all sizes. Our “Commercial
Vehicle Management” (CVM) software is
installed in about 30 airports, more than
our top three competitors combined.
Sixel Consulting Group, Inc.
497 Oakway Road, Ste. 220
Eugene, Oregon 97401
Phone: (541) 341-1601
Fax: (541) 341-1603
www.sixelconsulting.com
Founded in 1996, Sixel Consulting
Group has worked to recruit more than
125 new routes on behalf of its client
airports in the US, Canada, and Mexico.
The focus at Sixel Consulting Group is
on connecting its client communities
to new opportunities, through rock-
solid research, innovative analysis, and
flawless execution. Sixel helps its client
airports grow passenger traffic through
local and regional marketing programs,
utilizing its consultants’ more than 100
years of air service marketing expertise.
APRIL 27-29, 2015
27
SPONSOR LISTINGS
Epson America
Epson America, Inc.
3840 Kilroy Airport Way
Long Beach, CA 90806
www.epson.aero
The implementation of 2D barcodes,
kiosk and home check-in and cell
phone boarding is enabling a shift
to new generation of cost-effective,
open architecture POS printers at
check-in areas and boarding gates
As the world leader in POS printers,
Epson’s proven solutions are ideal for
both airline and airport operations.
Solutions that increase efficiency,
reduce the cost of operations and
service customers faster.
TransCore
3410 Midcourt Road
Carrollton, TX 75006
Phone: (214) 461-6495
Fax: (214) 461-6478
www.transcore.com
The busiest airports look to TransCore
to maximize non-aeronautical
revenue and improve operations. We
custom-design Automatic Vehicle
Identification (AVI) solutions that
identify and create new revenue
sources, optimize curbside use,
control movement of commercial
vehicles, and expedite access control
for known and trusted vehicles.
FlightView, Inc.
55 Chapel St.
Newton, MA 02458
Phone: (617)787-4200
Fax: (617) 244-1483
www.flightview.com
FlightView is the recognized leader
in delivering accurate & timely flight
information to over 140 airports,
over 20 airlines, travel technology
companies, & a wide variety of travel
service providers worldwide, to help
them improve customer satisfaction,
operational efficiency & brand
28
FlightView®
loyalty. We incorporate advanced
visualization techniques & innovative
new technologies to meet our
customers’ varied needs, from flight
& airport status data APIs to digital
flight information displays to web &
mobile flight tracing content.
AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
SPONSOR LISTINGS
MIS Choice
1699 Wall Street, Suite 602
Mount Prospect, IL 60056
Phone: (879) 690-1900
Fax: (847) 690-1350
www.mischoice.com
MIS has been focused on providing
single-source solutions to small and
medium businesses since its founding in
1999. We offer our customers complete
solutions including software, hardware,
service, and support and have built our
success on expertise, product quality,
and customer satisfaction. Founded by
IT veterans from the Logistics Industries,
MIS regularly applies its vast knowledge
base and in-depth experience in logistics
and freight forwarding to the particular
IT challenges of these and many other
industries. Team MIS is comprised of
highly skilled IT professionals, network
engineers, application developers,
computer experts, hardware specialists,
and web designers. Our proven expertise
means more capable solutions for small
to medium enterprises worldwide.
IER
1000 Industrial Park Road
Belton, TX 76513
Phone: (214) 914-3040
Fax: (254) 933-5050
www.ier.aero
IER is a world leader in passenger
processing solutions for the
transportation industry with unique
skills in self-service hardware and
software solutions used by millions of
passengers daily.
OAG
450 Capability Green
United Kingdom
Phone: +44 (0) 1582 695050
Fax: +44 (0) 1582 695230
www.OAG.com
The world leader in aviation intelligence,
OAG is relied upon globally for essential
information and insight. Only OAG
has the capability to deliver accurate,
comprehensive and up-to-the-minute
aviation data – and the expertise to
convert this information into marketleading intelligence and innovative
travel solutions. Our mission is to be
the power behind the best decisions in
global aviation.
APRIL 27-29, 2015
29
AIRIT STAFF
AirIT Presenter Biographies
Betros Wakim, CEO
Mr. Wakim has been the CEO of AirIT since 2004. He has more than 23
years of experience in the software & information technology industries.
Mr. Wakim has strong technology and business experience across several
executive management positions ranging from start-ups to multinational
companies such as AirIT, 3Com/U.S. Robotics, Tava Technologies, and
Rockwell Automation. He has built and maintained an award winning,
innovative, and dynamic corporate culture at AirIT, and the company
was recognized as one of the best companies to work for in Florida by
Florida Trend Magazine. Mr. Wakim holds a BS and an MS in Electrical
and Computer Engineering from Memphis State University, an MS in
Engineering Management from Northwestern University, and an MBA from
the Massachusetts Institute of Technology (MIT).
Chris Keller, President and COO
Mr. Keller joined AirIT in 2001 with more than 30 years of experience in
operational, marketing, and sales management. Chris is responsible for
the operations, sales, and marketing activities for AirIT and has more
than eighteen years of experience in the air-transport industry providing
operational, financial, and passenger processing solutions, as well as IT
integration services. Prior to entering the air-transport industry, Mr. Keller
worked for ten years at EchoStar Communications Corp. as a Divisional
Vice President and was integrally involved in the product development and
release of their direct broadcast satellite communications product, the
DISH Network. Mr. Keller holds a Bachelor of Science Degree in Political
Science from California State University at Sacramento. He also has an
Executive Certificate in Management and Leadership from the MIT-Sloan
School of Management.
30
AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
AIRIT STAFF
Jeff Shull, Executive VP
Mr. Shull is responsible for the management and development of strategic
alliances, emerging technologies, and industry relations. He is also directly
responsible for the oversight of project implementation company-wide. Prior
to joining AirIT, Mr. Shull was the Chief of Staff of the Philadelphia International
Airport where he was responsible for the overall management and coordination
of the airport’s executive staff, including four deputy directors. Jeff also
managed special projects for the Director of Aviation, including the airport’s
ambitious air service development initiative. Mr. Shull is a licensed commercial
pilot and a graduate of the Florida Institute of Technology with a Bachelor’s
Degree in Aviation Management and Flight Technology.
Ray Vecchiarelli, VP of Infrastructure/Information
Technology
With more than 18 years of experience in information technology, Mr.
Vecchiarelli has held numerous IT roles within the government and with
aviation and financial companies. He has been with AirIT since 2003 and has
held a variety of positions including Systems Engineer, Project Manager, and
Director/VP of Operations. In his current role at AirIT, he is responsible for
the management and oversight of all computer systems infrastructure and
technology delivery including cloud solutions. Mr. Vecchiarelli holds a Bachelor
of Science in Business Administration from Columbia College as well as
numerous professional certifications.
Daniel Negron, Business Systems Delivery Manager
With more than 15 years of experience in IT and eight years working
with airports, Daniel brings to AirIT real world experience managing and
implementing financial systems, as well as developing IT solutions to improve
business processes for large corporations and government entities in North
America, Europe, the Caribbean, and Latin America. Daniel has a Bachelor of
Science in Management, Minors in Management Information Systems and
International Business from Purdue University, and a Master’s in Business
Administration for the University of Phoenix.
APRIL 28-30, 2015
31
AIRIT STAFF
Brian Smith, Implementation Consultant
Since becoming a fulltime AirIT employee in August 2011, Brian has worked
on several PROPworks® upgrade and implementation projects. Brian also
specializes in report writing and is currently responsible for the new Airport
Business Intelligence powered by JasperReports Server which works with
current and future versions of all AirIT products. Brian holds a Bachelor of
Science Degree in Information Technology from the University of Central
Florida.
Carmen Nash, Director, Product Delivery Operational Systems
Ms. Nash has more than 23 years of experience in the air-transport industry
and has been instrumental in more than 30 airport projects worldwide.
Prior to joining AirIT in 2004, she managed system integration projects
for T-Systems in airports such as Dusseldorf, Cologne-Bonn, Frankfurt,
Hamburg, and Berlin. Since joining AirIT, she has been instrumental in the
development of AirIT’s own operational software solutions and has led
solution design in Miami, San Jose, Sacramento, Philadelphia, Winnipeg,
Fort Lauderdale, Dallas/Fort Worth, Saint Petersburg, Antalya and Lima. She
has a Bachelor of Science Degree in Computer Science from RWTH Aachen
in Germany and is a certified PMP.
32
AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
AIRIT STAFF
Jim Bagli, Manager, Product and Delivery Quality
Jim has 26 years of experience in the aviation and IT industries. As a former
pilot and airport property manager, Jim has leveraged his knowledge of the
airport business with his training and experience in information systems and
project management into his current responsibilities as Manager of Product
and Delivery Quality. Jim holds an MBA Degree in Information Systems and is
a certified Project Management Professional with the Project Management
Institute (PMI).
Liz Davidson, Support Manager, Business Systems
Liz joined AirIT’s PROPworks® team in 2009. As a former airport employee,
she brings with her 16 years of experience as a contract administrator and ten
years as a PROPworks® System Administrator. She was the lead person in the
implementation of PROPworks® at Orlando International Airport in 1999. On
a day-to-day basis she assists clients providing support and assists our quality
assurance department with the testing of new releases.
Fred Atarian, Senior Director, Airline Solutions
Mr. Atarian had more than 23+ years of experience with Northwest Airlines
where he was responsible for all of the airline’s common use technology
systems prior to joining AirIT. He joined the AirIT team in 2006 and is
responsible for airline solutions, functioning as AirIT’s primary liaison for EASE™
implementations. Mr. Atarian graduated from the University of North Dakota
with a BSBA in Aviation Administration.
APRIL 27-29, 2015
33
AIRIT STAFF
Sharon Abate, Director of Support
Sharon has more than 20 years of experience in information and
technology systems and has had numerous roles and responsibilities
within the commercial aviation industry. Sharon joined the AirIT team
in 2010 and leads the support team for AirIT customers. Prior to coming
to AirIT, Sharon was responsible for project management, integration,
implementation, and support of common use environments for 15 different
airlines in more than 150 airports worldwide. She is currently responsible
for support and management of existing AirIT customers. Sharon holds a
Bachelor’s Degree in Management and Information Systems from DeVry
University. Steven Rose, Product Manager, Business Systems
Mr. Rose previously served as a developer on AirITs PROPworks®
application. During his time with AirIT, his role has expanded to managing
the development and support of PROPworks®. Mr. Rose has more than
nine years of experience in software development and support and is an
Oracle and Java-Certified Professional; Mr. Rose has extended his skill set
with the Java programming language and other technologies including:
JBOSS Application Server and MS SQL Server. He holds a Master of Science
Degree in Management Information Systems and a Bachelor of Arts in
Management Information Systems from the University Of Central Florida.
Don Casey, Regional Manager, Support
Don Casey joined AirIT in 2005 and is responsible for Supporting AirIT sites
in the Eastern Region, including the Caribbean. Mr. Casey has more than 15
years of experience in the IT industry and his core competencies include
consulting, internet service provider, systems administration, and network
administration. At AirIT, Mr. Casey has been involved with the design and
implementation of the EASE™ product at more than 30 airports worldwide.
34
AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
AIRIT STAFF
Jorge Jarrin, Software Engineer
Jorge started working for AirIT as an intern in the development department
in May 2007. He obtained a Bachelor of Science degree in Computer Science
from the University of Central Florida in December 2007 and joined AirIT as a
full-time employee the following month. Jorge worked with the PROPworks®
development team for two years before joining the Operational Systems
development team. Since then, his main responsibility consists of development
of new modules and features for the AODB as well as maintenance and support
for several clients, including Antalya (Turkey), ST. Petersburg (Russia), Branson,
Myrtle Beach, Nassau, Philadelphia, San Jose, San Juan (Puerto Rico), Fort
Lauderdale, and Miami, among others.
AIRIT STAFF
Marcus Alig, Manager, Product Quality
Marcus is a Product Quality Manager with AirIT. He is responsible for
the Requirements Design and Quality Assurance for the PROPworks®
product line. He joined AirIT in 2002, and during that time also had roles
conducting project implementations, support, and development work.
Prior to that, he worked for Oracle as a consultant in the CRM group, and
also worked on the precursor to PROPworks® while working for Decision
Support Technologies (DST). He has a BS in Mechanical Engineering
from Florida Institute of Technology, and with more than 15 years of
experience, has a deep knowledge of both the business and technical
aspects of the product. Matt Willingham, Lead Developer,
Enterprise Messaging Systems
Mr. Willingham joined AirIT in 2008 having previously worked at Boeing.
Matt has been with AirIT for every release of the company’s operational
products and has worked on projects at San Jose International,
Fresno Yosemite International, Winnipeg James Armstrong Richardson
International Airport, Sacramento International, Fort LauderdaleHollywood International, Russia’s Pulkovo International Airport in Saint
Petersburg, and others. Mr. Willingham was the lead developer on
the AirIT Enterprise Service Bus (ESB), and has also worked on Flight
Information Display System solutions.
36
AirIT ANNUAL USER CONFERENCE & SYMPOSIUM
AIRIT STAFF
Nick Ardan, Software Development Manager
Mr. Ardan is currently a Software Development Manager responsible for AirIT
Business Systems Products and integration with AirIT Operational Systems.
He has more than 20 years of experience in the Software field working with
Oracle and SQLServer databases and various application architectures utilizing
programing languages that include Oracle PL/SQL, Microsoft Transact-SQL,
Java, and .NET/C#. Mr. Ardan joined the AirIT family in 2000 to work on the
PROPworks® Revenue & Property Management System. While he continues
to support the PROPworks® product, he is also the Product Manager and lead
developer for AirIT’s Cashier and Viewer products. Mr. Ardan is an Oracle
Certified Professional. He holds an MS degree in Operations Research from the
Naval Post Graduate School and a BS degree from St. Lawrence University.
Mark Kummerer
Mr. Kummerer has been a Software Development Manager at AirIT since 2005. He has more than 30 years of experience in the software field, ranging from
manufacturing, business systems, and now airport systems. Mr. Kummerer
joined the AirIT family in 2001 on the PROPworks® project and has been
supporting the AirIT EASE™ system since 2005, among other passenger
processing systems, including BIWIS, LDCS, and BRS. Mr. Kummerer holds a BS
in Applied Computer Science from Plymouth State University. APRIL 27-29, 2015
37
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