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2013 – 2014
Annual
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Report
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About
Anglicare Southern Queensland
We are a not-for-profit Anglican Church organisation
providing care and support services to the
Queensland community. We deliver an extensive
range of support services, including:
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Aged Care
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Disability Care
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Counselling and Family Support
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Foster and Kinship Care
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Children and Youth Services
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Homelessness Services
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Community Outreach Programs
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Mission and Social Justice
We support people in need, to help them live their
lives in fullness and in hope. We work towards
health promotion, community inclusion and social
justice for all.
Anglicare Southern Queensland (SQ) provides
support services from Townsville to Coolangatta and
across the south west to Roma and Longreach.
Spiritual and Pastoral Care is an essential part of
our approach to providing support that meets the
physical, emotional and spiritual needs of people.
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Our Service
Our Vision
We will respond to human need through loving
service and exceptional quality care.
To create a more caring, just, and inclusive society,
consistent with the teaching of Christ.
Rationale:
As part of the caring ministry of the Church, Anglicare
exists to respond to human need by loving service
and to seek to transform unjust structures of
society. In the future, clients and their carers will be
empowered to take greater control of their lives by
making informed choices about those services they
access from Anglicare. The factors that are likely to
influence their decisions will include:
n
the type of service they wish to access;
n
our service point of difference or value
proposition;
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our performance outcomes; and
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the price of our services.
Our Values
Love – We demonstrate a purposeful commitment
to treating all of humanity with compassion and
kindness.
Care – We exhibit generosity and helpfulness,
especially toward the most vulnerable in our society,
and take personal responsibility in our work.
Hope – We have enduring faith in the ability of all
people to achieve a life of fulfilment and happiness.
Humility – We work with humility and show
gratitude for the privilege of being able to provide
joyful service to our community.
Anglicare Annual Report 2013 – 2014 | Page 3
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Contents
About Anglicare Southern Queensland............................................................................. 2
Our Values........................................................................................................................ 3
Contents.......................................................................................................................... 4
From the Archbishop........................................................................................................ 5
From the Chairman........................................................................................................... 6
From the Executive Director.............................................................................................. 7
Thank you – your giving helps us change lives.................................................................. 8
Funding Bodies................................................................................................................ 9
Performance Snapshot................................................................................................... 10
Person-Centred Service Delivery..................................................................................... 11
Care for the Ageing......................................................................................................... 12
Foster and Kinship Care and Family Support.................................................................. 14
Support for People with a Disability................................................................................ 15
Rural and Remote Service Delivery................................................................................. 16
Community..................................................................................................................... 18
Counselling, Education and Support............................................................................... 19
Homelessness Services – Women, Children and Young People...................................... 20
A Home-away-from-homelessness................................................................................. 22
Mission and Social Justice.............................................................................................. 24
Our People..................................................................................................................... 28
Our Commissioners........................................................................................................ 30
Our Directors.................................................................................................................. 32
Summary Financials........................................................................................................ 34
Get Involved................................................................................................................... 38
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From the Archbishop
Anglicare SQ is an important part of the Anglican
Church Southern Queensland and shares the
mission of the Church; which is the mission of
Christ to proclaim the good news of the Kingdom
of God. This involves worship, proclaiming the
good news, teaching the faith and baptising new
believers, as well as caring for the environment, the
disadvantaged and those in need.
Anglicare SQ is at the forefront of the Church’s
mission responding to human need with loving
service and empowering people to live full and
joyful lives.
This year Anglicare SQ continued to help, advocate,
and care for some of the most vulnerable people in
our society; delivering services that enable them to
remain safe, comfortable and receiving the best in
spiritual and pastoral care.
This 2013-14 Annual Report is a testament to the
dedication, care and hard work of the hundreds of
people employed by Anglicare SQ and the many
volunteers who generously give their time to help
others. Each day they serve others in Christ’s
name and help to share the values of love, care,
hope and humility.
Anglicare SQ’s partners include over 300 local
churches and 20 Anglican schools. I gratefully
acknowledge our parishes, school communities,
funders and donors for their generous contributions.
We would not be able to deliver many of our
services without this support and we thank them
for their commitment.
A highlight of the year has been starting construction
of the new state of the art accommodation for
homeless women. The $6.5 million Home-awayfrom-homelessness project will help address the
severe shortfall of accommodation for homeless
women in Brisbane. It is due to open in 2015.
It is indeed a privilege that, together, we can provide
caring service to our community. I am pleased to
share Anglicare SQ’s 2013-14 Annual Report
with you.
With every blessing
The Most Reverend Dr Phillip Aspinall,
Archbishop of Brisbane
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From the Chairman
Rob Law
This year has seen our services expand as we serve
clients across a range of specialist areas. In providing
people with care, support and pastoral and spiritual
care Anglicare SQ is modelling the teachings of
Christ.
The support of many enables Anglicare SQ to
deliver its mission. This is to serve with love and
humility; to show compassion by offering support
and counselling; to advocate for the most vulnerable
and help them live their lives in fullness and hope; to
be passionate and determined in our commitment
to achieve exceptional outcomes for clients,
their families and the community; and to actively
participate in and contribute to the whole-of-church
mission.
I would like to thank my fellow Commissioners
and all of the staff, volunteers and clients for their
support and commitment of Anglicare SQ this past
year. I also thank the Clergy, staff and volunteers of
the Anglican Church Southern Queensland for their
support, as we work together to deliver our shared
vision.
We would not be able to undertake this work without
the funding we receive from federal and state
government bodies and the donations we receive
from our generous supporters.
This support has enabled us to undertake planning
for two capital-intensive construction projects. Our
refurbishment and expansion of Kirami Residential
Care will help us deliver increased aged care services
in the Hervey Bay region. While the Home-awayfrom-homelessness facility to support homeless
women in Brisbane, will enable us to provide even
greater support to women and children in need.
Anglicare SQ’s services continue to diversify and
grow, according to changes in legislation and
community need. This year we transitioned our Job
Care program to a specialist employment provider;
and while we continue to provide care for people
with HIV-related illnesses, our Positive Directions
Service is no longer receiving funding. I would like to
thank the staff, clients and supporters of these two
successful programs.
This year our financial results are a total revenue
of $163.6m with a reported operating surplus of
$4.88m. The return to surplus (operating deficit of
$1.38m was reported in 2012-13) is a result of a solid
performance by the residential aged care program
and a continued focus on containing expenditure.
The surplus will be utilised to deliver the strategic
imperatives of the organisation.
Our governance framework continues to strengthen
with the further implementation of our quality
framework. During the year, we also performed well
in independent audits, with Anglicare SQ awarded
four years of accreditation by the Australian Council
of Healthcare Standards (ACHS).
Strategically, a key focus has been ensuring that
Anglicare SQ remains flexible and sustainable in an
environment of changing service delivery. Legislative,
policy and funding reforms in sectors such as aged
care, disability and child protection are changing the
way we deliver services.
It is vital that we continue to embrace these changes
and respond with new and better ways to partner
with our clients. Our strategic and future planning
and operational and financial management responses
will prove vital in the coming year as we work
together to deliver our mission.
Rob Law
Chairman Community Services Commission
Anglican Diocese of Brisbane
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From the Executive Director
Karen Crouch
The 2013-14 financial year has been a successful
one for Anglicare as we worked together towards our
shared mission. This year saw our service delivery
grow and construction planning commence on two
significant infrastructure projects that will improve our
ability to deliver future services.
Work began on the refurbishment and expansion of
the Kirami Residential Care facility in Hervey Bay, to
upgrade the facility and add 47 more beds. We also
commenced construction on the Home-away-fromhomelessness project. This $6.5 million purpose-built
facility will help us address a lack of accommodation
for homeless women in Brisbane.
I would like to thank our funders, generous donors,
and supporters, for their contributions. Without this
vital assistance we would not be able to undertake
these significant projects. We are very grateful for
the support.
Our staff and volunteers also deserve
acknowledgement for their dedication this past year.
We are very privileged to have such a talented team
delivering their best for our organisation and I thank
them for their commitment.
We strengthened Anglicare SQ’s ability to keep
delivering services to our clients this year. We
were pleased to open our new TRACC offices
in Caboolture on the grounds of St Laurence’s
Anglican Church. This move enabled us to
strengthen connections with the Parish and work
together towards common community goals. We
also continued amalgamating services at the Gold
Coast by integrating our domestic services into the
nursing and in-home teams to form the Gold Coast
Community Service.
at Townsville’s Stuart Correctional facility, through the
Prison Early Recovery Program.
With significant government policy changes coming
into effect in the areas of child protection, aged care
and the National Disability Insurance Scheme, our
teams have been working hard to ensure we are
well-prepared to meet the new ways of delivering
services to our clients.
As part of this planning, in January 2014 our
Toowoomba and the Sunshine Coast offices began
the early uptake of Consumer Directed Care (CDC),
which gives clients greater control and choice over
their care options. An extensive rollout of CDC is
occurring in 2015 and this will see a shift in the way
we have traditionally delivered some of our services.
I am very excited about the benefits of these exciting
changes for Anglicare SQ and our clients. I ask you
for your continued support in 2014-15 and beyond.
Karen Crouch
Executive Director
Anglicare Southern Queensland
Other highlights included opening a new day-respite
service in Logan in April 2014. Thanks to HACC
funding we now more fully support carers in the
Logan area. A new service was also provided to
people with drug and alcohol dependencies based
Anglicare Annual Report 2013 – 2014 | Page 7
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Thank You
Your Giving Helps Us Change Lives
Anglicare SQ would like to thank all state and federal
government departments, community and private
funding organisations and individuals for financially
supporting our community services and aged
care programs over the past year. Without these
generous contributions we would not be able to help
as many people in need.
This year we increased our fundraising resources
to foster stronger community relationships and to
increase giving in our core areas. These donations
are vital to Anglicare SQ’s mission to assist some of
the most vulnerable people in our community.
Appeal and Newsletter
Donations
Donations received through our appeals and
newsletters helped fund our much-needed
community programs and services. This year, we
had two appeals and released two newsletters
raising in excess of $160,000. The gifts received
for the mid-year appeal, accounting for over
$70,000, went to supporting homeless young
people accessing our youth homelessness programs
in Beenleigh and Cleveland and other important
homelessness services.
This year our supporter newsletter Donor News
was redesigned and renamed connectCARE. This
newsletter enables us to share inspiring stories
about the people we care for and empower.
Bishop Rob’s ‘Path to
Understanding’
On 9 September 2013, Bishop Rob Nolan
participated in a challenge to celebrate Disability
Action Week (8-14 September). Bishop Rob’s
‘Path to Understanding’ wheelchair journey took
place through the city of Toowoomba, starting at
Toowoomba Preparatory School, via The Glennie
School and finishing at Anglicare’s Community Hall,
where the talents and achievements of people living
with a disability were on show.
Bishop Rob encouraged members of the public and
city businesses to celebrate Disability Action Week
by making donations for the improvement of facilities
at the Community Hall, where Anglicare SQ provides
essential services and activities for people with
disabilities.
The Home-away-fromhomelessness
This year was the fourth year that we raised funds
for the Home-away-from-homelessness campaign.
The campaign raised funds for the construction of
24 accommodation units to assist vulnerable women
and help address the severe shortage of shelter for
homeless women. In October 2013, the Brisbane
City Council approved the development application
for the facility at Toowong. The facility will be
completed and opened in June 2015.
The overall project cost is $6.5 million and with the
kind support of our generous donors, this year we
were able to get closer to the fundraising target.
Funds have been donated by many generous
supporters including the Girls’ Friendly Society,
family trusts and foundations.
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Funding Bodies
Anglicare SQ’s objectives are made possible by funding from:
Federal Funding Bodies
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n
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Department of Social Services
Attorney General Department
Department of Health
Department of Social Services
State Funding Bodies
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n
n
n
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Department Communities, Child Safety and
Disability Services
Department of Education, Training and
Employment
Department of Health
Department of Justice and Attorney General
Department of Housing and Public Works
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Performance Snapshot
Numbers Speak Louder than Words
n
Residential Aged Care Services: We delivered
237,526 bed nights of person-centred care
in our nine fully-accredited aged care facilities.
n
Community Aged Care: We delivered over
1.06 million hours of care services for over
20,000 clients living in Townsville, along the
east coast from Gold Coast to Wide Bay
and as far west as Roma and Longreach
and surrounds.
n
n
Community Outreach: We continued to
support A Place to Belong to help people with
a mental illness become more connected with
their community. We also supported the Living
Well program that assists men who have
experienced sexual abuse or sexual assault.
Major Projects: We commenced building
our $6.5 million purpose-built facility at
Toowong to support homeless women in
need. The facility has 16 accommodation
rooms, eight self-contained single bedroom
studio apartments, communal facilities and
administration areas. We also commenced
$12.7 million extensions to our aged
care facility, Kirami, in Hervey Bay which
will increase beds from 50 to 97.
n
Children and Young People: We delivered a
range of programs and support for vulnerable
children and young people through our
TRACC Foster Care services, supported
independent living and family intervention
support programs.
n
Counselling and Support: We extended our
service reach to provide family counselling and
support at more locations across south east
Queensland. We also continued to provide
drug and alcohol support programs for people
referred to us by the courts or the police.
n
Homeless Support Programs: Our Anglican
Women’s Hostel, In-SYNC Youth Service,
Metro North, Metro South and Townsville
community teams provided over 4,964 hours
of support for over 787 women, men and
young people.
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Quality System: We implemented an improved
quality system, including rolling out phase one
of Riskman software. This system is enabling
us to share improvements and information so
that we can better serve our clients.
n
Spiritual and Pastoral Care: We provided
holistic care to clients, residents and their
families though our spiritual and pastoral
care network.
n
Advocacy and Research: We provided
advocacy for some of the most vulnerable
people in society. During the year we were
active in advocating around gambling
legislation reform, youth justice, refugees and
asylum seekers and Indigenous advancement
and reconciliation.
n
Disability Services: We delivered over 82,300
hours of care for over 230 clients.
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Person-Centred
Service Delivery
We provided a range of services including in-home,
out-of-home care and early intervention and
support programs to meet a range of client needs.
We supported the ageing, young people at risk,
people with a disability, families, homeless men
and women and those at risk from drug and
alcohol abuse.
In addition to our service delivery a key project for
the financial year 2013-14 was:
n
Strengthening Consumer Directed Care
(CDC), which is a shift from the provider
recommending, organising and coordinating
services based on the provider’s assessment
of needs to a design that places the
consumer (client and carer) at the centre
of care decision-making.
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Care for the Ageing
We continued to provide fully-accredited, customised
care options for people to either stay in their own
home, move into retirement villages or transition to
residential care or palliative care.
Service highlights this year include:
n
n
Residential Aged Care Services:
We delivered 237,526 bed nights of
person-centred and fully-accredited care.
Community Aged Care: We delivered
1.06 million hours of care services to
over 20,000 clients throughout south east
Queensland.
Some of the services we delivered for
our clients include:
n
In-home care
n
respite services
n
nursing and allied health services
n
better health for self-management
n
counselling
n
pastoral care
n
transport assistance
n
community visitor programs
n
palliative care.
Our Facilities
Retirement Villages/Independent Living Units
n
Manly Lota Court
n
Taigum Symes Grove Villas
n
Toowoomba The Glebe
n
Bundaberg Meilene Court
Residential Care
n
n
n
n
n
n
n
n
Greenslopes Neilson Home
Manly E.M. Tooth Memorial Home
Taigum St Martin’s and Symes Grove
Toowong St John’s Home for Men
Toowoomba Symes Thorpe
Bundaberg Meilene
Hervey Bay Kirami
Southport Abri
Residential Aged Care
Reform
Anglicare SQ began planning for changes introduced
by the Australian Government that came into effect 1
July 2014. These included means testing of residents
to determine capacity to contribute to the cost of
care and; more flexibility and choice for residents
about how they pay for their accommodation costs
either through a Daily Accommodation Payment
(DAP) or a Refundable Accommodation Deposit
(RAD), or a combination of both.
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Occupational Therapist at
Anglicare Service Site
n
Anglicare SQ also met the requirement to publish our
maximum accommodation prices and descriptive
information on the My Aged Care website, our own
website and in other relevant materials provided to
prospective residents and their families.
n
TeleHealth and Development
n
This financial year we conducted research into
TeleHealth. The team studied the utilisation of
videoconferencing capability to conduct home
safety assessments and home modifications for
elderly people who are living in their own homes.
The TeleHealth research provided evidence to
support the following inferences:
n
n
n
n
n
n
n
n
the technology worked and is therefore useful
as an enabler of services
the clients were positive about the use of the
technology
technology and connectivity can be variable
process development and training is critical to
success
clinical challenges require good staff selection
and training
positive staff engagement is a good indicator
of success
technology was embraced with minimal
training
cost savings are possible.
Research Partnerships
The ACCERT project has seen eleven staff obtain
clinical fellowships in evidence-based research from
the Joanna Briggs Institute. Projects included:
n
n
n
n
Field Officer with iPad
in Client’s home
Assessing the risk of falls among community
dwelling older adults: a best-practice
implementation project (Metro North
Community Aged Care).
Evaluation of recreation activity in aged care
facilities and the impact on daytime sleepiness
(Meilene and Kirami Residential Aged Care
Facilities).
Developing an evidence-based nutritional
assessment tool for the community clients
(Sunshine Coast Community Aged Care
Service).
The use of rhythmic drumming in settling
agitated clients who are living with dementia
(Symes Thorpe Aged Care Residential facility).
The management of poly-pharmacy in
community clients (Metro North Community
Aged Care).
Skin-tear management in community clients
(Gold Coast Aged Care Community Service).
Medication management in a residential
aged care facility (Symes Thorpe Aged Care
Residential Facility).
Expansion of Kirami
Residential Aged Care
Planning commenced during the financial year for
the expansion of the Kirami Residential Aged Care
home in Hervey Bay.
This project will see the facility transformed in 2015,
with a major refurbishment and the addition of 47
beds. This will better enable us to deliver increased
aged care services in the Fraser Coast region.
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Foster and Kinship Care
and Family Support
During the year we provided specialist support to
children and young at-risk people.
Family Intervention Services
Some of the services we provided
in 2013-14 included:
We supported families that were referred to us
by the Queensland Government Department of
Communities, Child Safety and Disability Services.
Our family intervention services teams provided
support to families whose children were at risk of
entering care. We helped families to develop skills
and capacity to care for their children’s safety, welfare
and development. Our family intervention services
were also used to support the re-unification of
families after children had a period in statutory care.
Foster and Kinship Care
Our dedicated TRACC teams provided foster
care and kinship care placements and specialist
placements for over 1,200 children and young
people. We have eight offices located at Metro
South, Logan, Morayfield, Gold Coast, Gympie
and Roma.
Foster Carer Recruitment
We were actively involved in the recruitment and
assessment of quality foster carers and provided
advocacy, support, supervision to our dedicated
team of carers based across southern Queensland.
CARE Program Reaches
Implementation Phase
This year our child and youth programs completed
the successful three year implementation of
the CARE program and are now moving to the
sustainability phase of the project. The Children and
Residential Experience (CARE) creating conditions
for change program was implemented in conjunction
with Cornell University’s Child Care Project and the
Thomas Wright Institute.
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Support for People
With a Disability
Disability Services
Self Directed Care
Anglicare SQ offers a range of specialist disability
services which are available through funded
places or fee-for-service arrangements depending
on location and eligibility. Last financial year we
supported approximately 230 children and adults
with disabilities through the following services:
In 2014, Anglicare SQ was approved to establish
a Host Provider Service, My Care My Way.
This service is part of a state-wide approach to
implementing a Self Directed Care Framework,
Your Life Your Choice. Under the Your Life Your
Choice Framework individuals with a disability are
able to choose how to use the funding allocated
to them to best meet their needs; and take
responsibility for selecting, purchasing, coordinating
and monitoring their supports.
Learning, lifestyle and in-home support:
These services support the development of skills
needed to be more independent, build relationships
and increase community connection. This can
include support with household tasks and daily
personal care activities.
Group and individual respite: This supports
an individual and their carer/s by providing a break
from care responsibilities. We have a range of respite
options including centre-based day respite, in-home
respite and short-term overnight respite
(Toowoomba only).
A Place to Belong: Works to build inclusive,
connected communities that welcome, respect and
include others especially those who experience
mental health challenges. A Place to Belong provides
support to people living with the challenge of mental
illness, through a focus on recovery, developing skills
and making networks.
Alina: Works alongside parents who identify
as having an intellectual impairment to reduce
vulnerability, develop and enhance the child and
parent relationship, improve parenting skills and
maintain safe stable living arrangements.
My Care My Way is about empowerment, choice
and enablement. My Care My Way’s direct
involvement in the planning, design, selection,
timing and purchasing of the supports and the
services can be as little or as much as a person
with a disability, and/or their family, wants and can
be increased or decreased at any point in time
according to their choice and direction. We are
here to help people succeed.
NDIS Transition
Anglicare SQ has established the Disability Transition
Project which aims to continue developing our
approach to self-directed care and prepare the
organisation for the introduction of the National
Disability Insurance Scheme in QLD in 2016.
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Rural and Remote
Service Delivery
Community Services
We continue to provide a suite of services to clients
located across western Queensland. There were
over 270 clients who received care as part of our
community services programs. These programs are
both state and federally funded and enable support
to both young clients and the elderly.
Disability Services in Chinchilla and Roma supported
a number of clients with a disability.
Our team of 11 staff based in Roma coordinate and
deliver foster care, family intervention services and
youth education services throughout the region.
A New Administration Hub
for Roma
In the 2013-14 financial year we continued to plan
towards the move to our new administration hub
in Roma. This purpose-built facility was funded by
the St Paul’s Anglican Church Parish. Our new hub
is designed for future expansion and will house
the full-range of Anglicare SQ’s services, including
Community and Disability Services, Children and
Youth Services and programs supporting mental
health and well-being.
Supporting the regions carers continued to be
a significant focus for the financial year, with
programs delivered in Thallon, St George, Roma
and Longreach. Our respite services are delivered,
in-home or overnight at Thomson House, Longreach
or can be centred based.
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Community
A Place to Belong
A Place to Belong provides a range of programs
for the recovery and inclusiveness of people
experiencing mental health issues. Some of the
key focuses of A Place to Belong were connecting
people with others in their community, to help create
acceptance and build support networks.
Other programs delivered by A Place to Belong
includes reading and writing groups (RAW) that
model best-practice in socially inclusive learning.
This year, RAW was the focus of a study conducted
in partnership with Anglicare SQ and the School
of Public Health and Social Work, Queensland
University of Technology. The report “He was
learning to read, but he wasn’t learning to live”
highlighted that learning literacy is strengthened
when people learn skills that are linked to their
desired life achievements and goals. To access this
report visit aplacetobelong.org.au
Living Well
This year saw the continued delivery of the Living
Well service that assists men and the families of men
who have experienced childhood sexual abuse or
sexual assault.
The Living Well service provided a comprehensive
range of services for men, their partners and
supporters that includes easily accessible web
based information and resources, face-to-face,
telephone and online counselling, group support,
plus professional training and consultation.
During the year, Living Well developed and
released an App with a range of specialist features
to support men who have experienced sexual
assault or abuse. The Living Well service also
partnered with Griffith University to deliver a
world-class symposium as part of International
Men’s Health Week. The symposium was aimed
at health professionals who provide services to
men who have been sexually abused.
Visit livingwell.org.au for more information.
Positive Directions – Moving
Ahead
Queensland Health has undertaken significant reform
in the prevention and treatment of HIV and released
a new 10-year state-wide strategy in 2013. As a
result of this new direction, government funding for
Anglicare SQ’s Positive Directions program ceased in
September 2014.
Building on our history of loving care through humble
service, Positive Directions commenced in 2004 on
the foundations of the work already undertaken by
St Luke’s Nursing service since the 1980’s.
Positive Directions was a cornerstone service
for Anglicare SQ for many years with a history of
care, support and advocacy for some of the most
marginalised people in our community.
The many achievements and contributions made
by Positive Directions and its staff over this time
will now continue to help shape and develop our
continued service to people living with HIV, who now
access a broad range of mainstream services across
all of Anglicare SQ.
A Transition for the Job Care
Program
In March 2014, we transitioned our Job Care
program from Anglicare SQ to a specialist
employment provider Busy Inc. The Job Care
program supported people who were long-term
unemployed to find meaningful employment.
We acknowledge the work of all of the team involved
in our Job Care Program and we also thank our
clients for their support.
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Counselling, Education
and Support
Our skilled teams provided counselling, support and
education to deliver early intervention programs for
families and individuals in need. This financial year
we provided a range of specialist services.
Some highlights include:
Drug Diversion
We successfully tendering to provide increased drug
diversion programs. This will see our state-funded
QIDDI program expanded in 2015 to cover a
broader service area enabling us to support more
people in need.
Family and Relationship
Services
We provided counselling and education support
to families at risk; such as those experiencing
relationship breakdown or who have family
members with drug, alcohol or gambling problems.
Services we provide included delivering support
with parenting skills and post-separation parenting;
household management; employment preparation;
child and youth counselling and individual, couple
and family counselling.
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Homelessness Services
Women, Children and Young People
During the year, Anglicare supported women,
children and young people who were living on the
street, or at risk of homelessness.
St Mary’s Support and
Accommodation
In 2013-14, we provided the following
services:
St Mary’s Support and Accommodation assists
women aged between 16 and 25 who are either
pregnant or parenting a child aged under four.
The program includes workshops and information
sessions that focus on strengthening communication
and interaction between these women and their
children to enhance their parenting capacity.
Anglican Women’s Hostel
Located at Bardon in Brisbane, the Anglican
Women’s Hostel provides crisis accommodation
for 18 single women, who are unaccompanied by a
child/children or a partner. Our hostel residents are
able to maintain their independence, while still being
supported by 24-hour-a-day staffing arrangements.
Alina Program
Alina Program provides support for single women
with an intellectual disability who are homeless or at
risk of homelessness.
In-SYNC Program
Our In-SYNC Program provides crisis accommodation
for young people who are homeless or at-risk of
homelessness. We provided over 4,800 nights of
accommodation for these young people. We also
provide transitional housing for 16-21 year olds.
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A Home-away-from-homelessness
Addressing the need for more support for homeless women
The shocking inequity
10
times more
beds for
homeless
men than women
Why the urgency?
Our solution
150 10
women a month
are turned away
from our homeless
accommodation
extra beds
every
night for
homeless women
That’s an average of five women
every single night
The 2013-14 financial year saw us commence
construction on our new Home-away-fromhomelessness project for women in need.
This $6.5 million purpose-built facility, located in
Toowong, features 16 studio bedrooms, eight one
bedroom apartments, communal facilities and
administration areas.
We are looking forward to opening this new facility
in mid-2015, however we still require support for the
project fit-out.
Please visit anglicaresq.org.au/hah
for more information or if you would like to make
a donation.
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Mission and Social Justice
Mission and Social Justice celebrates diversity,
builds inclusiveness and seeks to assist the wider
Church to build communities of resilience, hope and
justice through Anglicare services.
Modelling servant leadership, loving compassion
and radical openness, as expressed in the life and
ministry of Jesus, are key elements in developing
strong relationships with communities by caring
and advocating for those who are most at risk
and disadvantaged.
The nurturing and ongoing development of important
relationships and partnerships across the Diocese
reflecting active participation in, and contribution to,
the whole-of-church mission, remains a key priority.
Our Social Justice Research unit provides support
for the Brisbane Diocese’s Social Responsibilities
Committee (SRC) and has a strong record of
supporting social justice advocacy within and
external to the Diocese. The unit advocates in areas
of importance for society’s marginalised, and where
the voice and the needs of the vulnerable are not
heard by mainstream society.
Leadership
The Reverend Ray Clifton joined us in April 2014 as
Spiritual & Pastoral Care Manager. Ray is a great
asset to the team and comes with vast experience
in parish ministry and pastoral care. Ray’s addition
to our Department has provided an opportunity for
more active involvement with wider church activities
as well as participation in more services and events.
Forty Anglicare leaders attended a presentation on
Anglican traditions and values and the Graduate
Certificate in Theology continues to be offered to
senior staff for credit or audit.
An information booklet on Anglicare SQ’s values,
mission of the Church, and understanding
Anglicanism, is being developed for all new
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employees to be included with their general
orientation pack. A short welcome video clip on
Anglicare SQ’s website is also being produced which
will highlight the key principles in the booklet. This is
expected to be completed by December 2014.
For all existing staff, a regular information session
on Anglicare SQ values, mission of the church and
understanding Anglicanism is also in the final stages
of development and a planned roll out will provide all
staff with an opportunity to attend these sessions.
Spiritual and Pastoral Care
Pastoral care, an essential element of holistic care,
continues to be provided by our spiritual and pastoral
care network for staff, clients, residents and their
families, inclusive of all cultures and regardless of
religious or spiritual orientation. The team is supported
and led by the Reverend Ray Clifton.
A series of workshops to introduce and train
volunteers in pastoral care were introduced in
November 2013 in partnership with Anglican
Church Southern Queensland’s Parish Services.
A further six workshops are being rolled out during
2014 in Toowoomba, Sunshine Coast, Bundaberg,
Brisbane, Buderim and Gold Coast with a total
number of participants expected to be in excess
of 200.
Pastoral care training was provided to 2nd and
3rd year students at St Francis College during
their formation intensive program to further develop
their knowledge and understanding of pastoral care.
Mission and Social Justice acknowledges and
thanks the generosity and faithful financial
contributions from Mothers’ Union Australia (MU),
which continues to provide support for training
and professional development of the department’s
dedicated spiritual and pastoral care network.
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Parishes and Schools
Significant Events
Mission and Social Justice continues to strengthen
relationships and highlight Anglicare services with
Parishes by attending Deanery meetings, Clergy Well
Being Listening Days, Clergy Summer School and
Regional Clergy conferences, as well as presiding at
Sunday services in Parishes and weekday services
in the Cathedral. During the year we continued to
foster a strong connection with Anglican schools and
this is reflected with the following connections.
n
Eight Services of Remembrance were held
across residential and community
n
Turning of the Sod at the Home-away-fromhomelessness facility in Toowong & Kirami
Residential Aged Care facility
n
National Palliative Care Week, Mental Health
Week and World Aids Day Services at
St John’s Cathedral
n
Services of Blessing for relocation of Metro
North, TRACC Gold Coast & Caboolture.
Caboolture TRACC service has been colocated on the grounds of St Laurence’s
Anglican Church
n
Anniversary Services for two residential aged
care facilities - 30th for Abri and 50th for
E.M. Tooth Memorial Home.
n
n
n
n
Sunshine Coast and Wide Bay Community
services are currently in discussions with
local Anglican schools regarding the possibility
of students providing volunteer support to
their clients.
The Manager of Anglicare SQ Homelessness
Services has arranged visits to Anglican
schools to share with students the type of
services provided, the practice model and
success Anglicare SQ clients and families
achieve.
The Southport School is supporting TRACC
Gold Coast again this year with fund raising
events and a toy drive.
The students from St Aidan’s Anglican School
are fundraising over the school terms to
provide Christmas presents for clients in the
TRACC residential services program at Logan.
Social Justice Advocacy
Performance highlights
Our Social Justice Research unit continued to
provide research, secretariat and communications
support for the Anglican Church Southern
Queensland Social Responsibilities Committee over
the past year, to promote the Committee’s advocacy
efforts across the diocese and beyond.
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Highlights for this year included:
n
Supporting the SRC’s continued advocacy
on refugee and asylum seeker issues, in
collaboration with the Australian Churches
Refugee Taskforce and the Brisbane Refugee
and Asylum Seeker Support (BRASS)
community network, with:
n an expanded second edition of the
Asylum seekers and refugees: Scriptural,
theological and ethical approaches study
guide, featuring an additional study on the
ethics of holding children in detention and
compelling original artwork by Sri Lankan
asylum seekers.
n
Supporting the SRC’s continued active
advocacy in the youth justice and justice
reinvestment area with government
submissions, political correspondence and
ongoing membership of Balanced Justice
(balancedjustice.org) and cross church
advocacy groups.
n
Furthering the Reconciliation Action Plan
(RAP) initiative by arranging information
forums and supporting the establishment of
the diocesan RAP Working Group.
n
Supporting the SRC in the Committee’s
‘Diocesan Dialogue’ initiative, which involved
actively promoting the principles of ‘Open
Space’, exploring emergence principles and
techniques for dealing with difficult topics and
deepening group listening processes. This has
included organising workshops, developing a
dialogue ‘toolkit’ for parishes, and supporting
an emerging community of practice in this
area, as well as a series of forthcoming
dialogue events on the topic of marriage and
family life.
n
Continuing a partnership with international
accounting firm BDO to run quarterly Senior
Business Leader’s breakfasts that provided an
opportunity for senior business executives to
engage with thought-provoking speakers on
current social justice issues.
n the ‘Free the Children’ installation, which
is available for ongoing advocacy through
parishes that wish to host the display.
n
Commissioning a research report and seminar
by Dr Charles Livingstone, a poker machine
policy expert from Monash University, which
identified likely harmful impacts from recent
Queensland gaming legislation changes.
n
Hosting a Journey to Recognition morning tea
for the relay team travelling across Australia to
build awareness and support for Recognise,
the campaign to recognise Aboriginal and
Torres Strait Islander peoples in the Australian
Constitution.
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Our People
Our Staff
n
Anglicare SQ’s ability to deliver quality fullyaccredited services to our clients is made possible
by our dedicated and skilled teams, who work in a
variety of specialist professional and support roles.
We employ over 2,500 people from a diverse range
of backgrounds.
Supporting employees with ACCERT projects,
where they can obtain clinical fellowships in
evidence-based research from the Joanna
Briggs Institute.
n
Implementing our CARE model to better
support children and young people in care.
n
Stanford Model training on Chronic Disease
Self Management was rolled out with 59
courses delivered state wide to over 407
participants.
n
Our QLWD and HR teams conducted statewide health checks as part of the Zero Harm
project, which saw over 670 of our people
participate. The program covered four risk
factors for chronic disease (SNAP) smoking,
nutrition, alcohol and physical activity.
Training and Development
We are committed to maintaining a sustainable,
positive work environment that provides training and
professional development opportunities to enable our
people to grow their knowledge and skills. Some of
the development opportunities we offered included:
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n
Site specific training was delivered around falls
prevention best-practice and manual handling
training.
n
We also supported further training, education
and development opportunities for employees,
as part of individual development planning.
Our Volunteers
We thank our 500 dedicated volunteers, who
generously gave their time to make a difference
in the lives of others over the past financial year.
Our volunteers generously contributed over
45,000 hours of support to people in need.
Our volunteers across south east Queensland help in
number of ways including:
n
providing social support
n
driving our clients to appointments
n
fundraising
n
supporting our staff with administration tasks.
A new stream of volunteers was introduced in
the Foster and Kinship program during the year,
to support families and vulnerable youth with the
TRACC services on the Gold Coast.
If you would like to volunteer, please phone
1300 610 610.
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Our Commissioners
A
B
C
D
A The Most Reverend Dr Phillip Aspinall
D Ms Isobel (Pixie) Annat OAM
Dr Aspinall has numerous qualifications including
Doctor of Philosophy (Monash University); Master of
Business Administration (Deakin University); Graduate
Diploma in Religious Education (Brisbane College
of Advanced Education) and a Bachelor of Divinity
with Honours (Melbourne College of Divinity). He was
Assistant Bishop of the Diocese of Adelaide from
1998-2002 and has been Archbishop of Brisbane
since 2002. In 2005, Dr Aspinall was elected Primate
of the Anglican Church of Australia, a national title
relinquished in July 2014.
Ms Annat had a distinguished career in nursing,
with a long history in health and aged care,
including office bearing roles in Anglicare and its
predecessors. She holds a Dip. Nursing Admin and
was the former Chair of St Luke’s Nursing Service
Committee of Management. Ms Annat was also the
Director of Nursing and CEO of St Andrews War
Memorial, for 13 years and 14 years respectively.
She is a former Director of Tricare Ltd. Ms Annat is
a member of some seven committees and was a
surveyor of retirement village accreditation for
many years.
B Mr Rob Law
Mr Law holds a Bachelor of Applied Science
(Physics) and a Bachelor of Science (Math). He has
worked in senior roles internationally, notably as the
Director General of the Hong Kong Government
Environmental Protection Department from 19962005. His executive career began with the Victorian
Government Environmental Protection Authority
from 1972 to 1981, before he joined the Hong Kong
Environmental Protection Department from 1981 until
2005. Since 2007, Mr Law has served as the Chair of
the Community Services Commission.
C Karen Crouch
Mrs Crouch has over 20 years’ experience in the
areas of policy and planning, education and health
service management. She has worked in advanced
clinical roles in both public and private health care
and the higher education sector. Karen’s specialties
include acute care, rehabilitation, aged care and
community care. Prior to her role with Anglicare,
she held nursing directorship positions in hospitals
and residential aged care facilities. She was also a
nurse practitioner, policy and planning officer, hospital
redevelopment manager and nurse unit manager emergency.
E Mr Rob Freeman
Mr Freeman holds a Bachelor of Business (Pub
Admin QUT 1993) and a Queensland Diploma of
Animal Husbandry (University of Queensland, Gatton
campus 1966). He is President of the Inner Northern
Community Housing (Brisbane) Association Inc.
(INCH) and a former board member of the Anglican
Care of the Aged Committee. His long career
in Human Resources included the Queensland
Department of Housing and the Department of
Communities. He was regional HR manager for
Telstra and a senior HR consultant at Ernst & Young.
F Mrs Glennis Hinton
Mrs Hinton has a Diploma in Nursing Education
and began her health care career as a registered
nurse. Mrs Hinton went on to become a nurse
educator and was responsible for the development
and delivery of educational programs for registered
nurses in a number of specialist fields, including
Community Home Care, Child Health, Aboriginal
Health, Mental Health, Aged Care, Palliative Care
and Women’s Health. Since 1978 she has been
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E
F
G
H
I
J
a member of a number of Anglican committees
including the Anglican Social Welfare Committee,
St. Lukes Nursing Service (1978-1993), the Anglican
Care of the Aged (1980-2005) and has served on the
Community Services Commission since 2005.
G Mr Alan Dann
Mr Dann is a Fellow of the Institute of Chartered
Accountants in Australia, a registered company
auditor and a Member of the Australian Institute
of Company Directors. He is a retired Partner and
Director of Bentleys Chartered Accountants and
served as Treasurer of the Corporation of the Synod
of the Diocese of Brisbane (1995-2008). He runs a
consultancy which provides audit, quality assurance
and business advisory services.
H Ms Catherine Grant
Mrs Grant holds a Masters of Business
Administration, Bachelor of Economics and
a Bachelor of Arts all from the University of
Queensland. She has worked in a number of
executive leadership coaching roles. Since 2004,
Mrs Grant has been the Director of a consultancy
providing leadership programs and strategic
facilitation to clients in the private sector, health,
government and education.
K
Weeds Management. Dr McFadyen has served the
Anglican Diocese of Brisbane in a number of ways,
including as a lay preacher and liturgical assistant,
parish warden, Synod representative, member of the
Diocesan Council and a member of General Synod.
J Mr James White
Mr White holds a Master of Laws (University of
Queensland) and was admitted as a solicitor in
1981. From 1989 to 1997, Mr White was a partner
in the successful legal firm Estwick and White. He
is currently the Principal of a Brisbane legal practice
which specialises in family law, criminal law, civil
litigation and estate administration and he has a
special interest in mediation. He was appointed a
Member of the Queensland Civil and Administrative
Tribunal in 2011.
K Professor Robert Bland
Professor Bland has a Bachelor of Social Work,
a Masters of Social Work and a PhD, all from the
University of Queensland. He is Professor of Social
Work at the Australian Catholic University. Professor
Bland has been a long-term advocate and supporter
of the field of mental health, first in clinical practice
for 17 years and over 25 years in academia.
I Dr Rachel McFadyen
Dr McFadyen has a Science degree (Cambridge),
a PhD Agriculture (University of the West Indies),
and a Masters of Public Administration (University
of Queensland). Having a deep appreciation of the
environment, she was appointed the Director (CEO)
of the Cooperative Research Centre for Australian
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Our Directors
A
A Sue Cooke
Director, Service Delivery
Sue commenced her nursing career in the 1980s,
specialising in surgical and neuro-surgical nursing.
After several years in nursing management, Sue
transitioned to staff development and spent several
years in workforce development including RTO
directorship. Sue joined Anglicare SQ in 2010, in a
learning and development leadership role and then
returned to operational management in 2012.
Sue has a Master of Education and Master of
Business Administration.
B
B Bill Reuter
Acting Director, Quality Learning and Workforce
Development
Bill has significant experience working in the
community service sector with local government
and not-for-profit organisations. His undergraduate
qualification is a Bachelor of Arts majoring in
organisational psychology and has a Post Graduate
Diploma in Social Planning and Development.
He has been in senior leadership roles for the past
16 years, joining Anglicare in 2008 working in
service delivery, policy development and executive
leadership.
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C
C Alison Zappala
D
D The Reverend Canon Linda McWilliam
Director, Service Enablement and Strategy
Director, Mission and Social Justice
Alison Zappala has Nursing and Business
qualifications. Alison is an experienced registered
nurse of 14 years and has worked in both public
and private hospitals in both Australia and the UK
and as a senior manager of community and aged
care services since 2006. Alison currently has
responsibility for facilitating strategic thinking within
Anglicare as well as managing the customer service
team, care management systems, process, reporting
and strategic projects on behalf of the organisation.
Reverend Linda has 20 years’ experience working
within the healthcare system and has experience in
mental health, oncology, palliative care, bereavement
support and education. She has a degree in
Theology and a graduate qualification in Counselling.
Prior to commencing her role at Anglicare, Linda
was the dedicated Chaplain for the Palliative Care
Service at The Wesley Hospital and Coordinator
of the Bereavement Support Program. Prior to her
appointment as Director, Mission and Social Justice,
Linda coordinated a team of spiritual and pastoral
care workers integrating a Spiritual and Pastoral
Care program within Anglicare.
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Summary Financial Report
For the Year Ended 30 June 2014
The attached summary financial statements are an
extract of, and have been derived from, the complete
Annual Financial Report for Anglican Community
Services Commission, trading as Anglicare Southern
Queensland, for the year ended 30 June 2014.
The Summary Financial Report does not, and cannot
be expected to, provide as full an understanding
of the financial performance and financial position
of Anglicare SQ as the complete Annual Financial
Report.
A complete copy of the Annual Financial Report can
be downloaded from:
anglicaresq.org.au/about-us/annual-report
CONSOLIDATED STATEMENT OF CHANGES IN ACCUMULATED FUNDS FOR THE YEAR
ENDED 30 JUNE 2014
Retained Earnings
General Reserve
$$
Balance at 30 June 2012
112,526,684 1,550,850 Net surplus/(deficit) for the year
(1,885,377)
-
Other comprehensive (expense)/income for the year
-
-
Transferred to/(from) retained earnings
(2,385,345)
-
Movement in general reserves
-
77,174 Balance at 30 June 2013
108,255,962 1,628,024 Net surplus/(deficit) for the year
3,840,774 -
Other comprehensive (expense)/income for the year
-
-
Transferred to/(from) retained earnings
1,162,617 -
Movement in reserves
-
179,064 Balance at 30 June 2014
113,259,353 1,807,088 The Consolidated Statement of Changes in Accumulated Funds is to be read in conjunction with the Notes to the complete Annual Financial Statements
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CONSOLIDATED STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE
INCOME FOR THE YEAR ENDED 30 JUNE 2014
Note
2014
Revenue from continuing operations
$
134,433,070
Revenue from governments for rendering of services
Revenue from government for capital funding
-
16,765,324 Revenue from clients for rendering of services
3,015,760 Interest revenue Revenue from trust funds
18
484,608 Net gain/(loss) on disposal of property,
plant and equipment
201,123 (190,750)
2
8,694,568 Other revenue Total revenue
163,594,453 Expenses from continuing operations
Employee expenses
3
(113,363,373)
(26,661,006)
Client services expenses and consumables
Depreciation expense
11a
(5,109,665)
11a
(344,897)
Impairment write down of assets
Rates and service fees
5
(11,053,078)
Operating lease costs
(1,762,684)
4
(418,160)
Other expenses
Total expenses
(158,712,863)
Surplus/(deficit) for the year from continuing operations
4,881,590
Other comprehensive income
Items that will not be reclassified subsequently to profit or loss:
Net gain/(loss) on revaluation of land and buildings
18,083,114
Total comprehensive income for the year
22,964,704 2013
$
126,359,319
30,000
15,955,756
3,916,417
505,672
8,761,875
155,338,289
(109,851,195)
(27,517,593)
(4,968,916)
(646,260)
(10,431,416)
(1,675,396)
(1,627,218)
(156,717,994
(1,379,705)
(1,826,674)
(3,206,379)
The Consolidated Statement of Profit or Loss and Other Comprehensive Income is to be read in conjunction with the Notes to the complete Annual Financial Statements
Trust Reserve
Asset Revaluation Reserve
$
$
TOTAL
$
11,401,504 28,975,268 154,454,306
505,672 -
(1,379,705)
-
(1,826,674)
(1,826,674)
3,052,892 (667,547)
-
(212,453)
(135,279)
14,960,068 26,268,594 151,112,648
1,040,816 -
4,881,590
-
18,083,114 18,083,114
-
(1,162,617)
3,257,559 -
3,436,623
19,258,443 43,189,091 177,513,975
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CONSOLIDATED STATEMENT OF FINANCIAL POSITION AS AT 30 JUNE 2014
ASSETS
Note
2014
2013
Current assets$$
8
20,601,219
10,667,570
Cash and cash equivalents (unrestricted)
Cash and cash equivalents (restricted)
8
66,548,722
62,851,562
9
5,888,530
6,303,524
Trade and other receivables
10
946,063
977,103
Other assets
Non-current assets held for sale
11b
850,000
Total current assets
94,834,534
80,799,759
Non-current assets
Available-for-sale financial investments (restricted)
12
556,208
9
16,169,112
15,712,455
Other receivables (unrestricted)
Other receivables (restricted)
9
11,585,083
8,127,451
Property, plant and equipment (unrestricted)
11a
28,373,657
27,787,382
11a
100,342,646
86,525,057
Property, plant and equipment (restricted)
Other assets
10
3,792,621
4,270,977
160,819,326
142,423,323
Total non-current assets
TOTAL ASSETS255,653,861223,223,081
LIABILITIES
Current liabilities
Trade and other payables
13
17,434,107
13,194,132
Employee entitlements
14
10,567,696
9,623,710
Other liabilities
15
46,392,172
46,951,689
16
519,015
146,702
Provisions
Total current liabilities
74,912,990
69,916,233
Non-Current liabilities
Employee entitlements
14
3,017,818
1,703,498
Provisions
16
209,077
490,703
Total non-current liabilities
3,226,895
2,194,201
TOTAL LIABILITIES78,139,88572,110,434
NET ASSETS177,513,976151,112,648
FUNDS
Retained earnings
113,259,354
108,255,962
General reserve
18
1,807,088
1,628,024
Trust reserve
18
19,258,443
14,960,068
Asset revaluation reserve
18
43,189,091
26,268,594
TOTAL ACCUMULATED FUNDS AND RESERVES
177,513,976
151,112,648
The Consolidated Statement of Financial Position is to be read in conjunction with the Notes to the complete Annual Financial Statements
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CONSOLIDATED STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 30 JUNE 2014
Note
2014
Cash flows from operating activities
$
170,271,338
Receipts from governments and clients
Payments to suppliers and employees
(160,584,012)
3,015,760
Interest received
484,608
Interest received – trust funds
Finance costs
(6,518)
Net cash flows from/(used in) operating activities
17
13,181,176 Cash flows from investing activities
Proceeds from sale of property, plant and equipment
3,188,706
(4,270,790)
Payments for property, plant and equipment
Receipts from related parties
478,886
Net cash used in investing activities
(603,197)
Cash flows from financing activities
Net proceeds/(payments) from accommodation
bonds and ILU entry contributions
522,529
Proceeds from reserves
530,301
Net cash flows from/(used in) financing activities
1,052,830 Net increase/(decrease) in cash held
13,630,809
Cash at the beginning of the financial year
73,519,132
Cash at the end of the financial year
8
87,149,941
2013
$
159,878,125
(165,913,522)
3,916,417
505,672
(8,218)
(1,621,526)
2,739,475
(5,778,172)
819,812
(2,218,885)
(814,205)
77,174
(737,031)
(4,577,442)
78,096,574
73,519,132
The Consolidated Statement of Cash Flows is to be read in conjunction with the Notes to the complete Annual Financial Statements
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Get Involved
Your support for our work is vital. You can help us to
make a difference.
Things you can do:
Pray: Prayer is vital and connects us to the Christian
Mission that has inspired Anglicare since it began.
Donate: Your gift will make a tangible difference
to the lives of those in need. You can donate as a
one-off, support a major project with a donation or
organise regular giving, phone 1300 244 683, email
[email protected] or visit
anglicaresq.org.au/giving
Volunteer: We welcome volunteers and we have a
range of volunteering opportunities where you can
get involved in helping others. To find out how you
can volunteer, please phone 1300 610 610 or email
[email protected]
Remember us in your Will: Leaving a bequest
in your Will is a gift you leave as a lasting legacy for
those in need who will benefit from your generosity.
Work for us: We are looking for dedicated and
committed people to fill a range of specialist roles.
You can find out about our careers opportunities at
anglicaresq.org.au/about-us/work-with-us/
job-listing
Stay informed: Stay up-to-date by visiting our
website anglicaresq.org.au
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Anglicare Annual Report 2013 – 2014 | Page 39
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Corporate Office
Webber House, 439 Ann Street,
Brisbane, QLD 4000
Postal Address PO Box 167, Stones Corner,
QLD 4120
Phone 1300 610 610
Email [email protected]
Web anglicaresq.org.au
CSC1845
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