2014
ANNUAL REPORT
Improving wellness by providing high quality, compassionate
healthcare regardless of ability to pay
anhc.org
“I feel better every time I walk in the
door at ANHC.” - Keith
KEITH FERRARI decided he needed to make a
change. His family business couldn’t afford health insurance, and
old injuries and chronic conditions were catching up with him. He
needed affordable care and insurance, and he didn’t know where
to start. He found ANHC and provider Megan Engler, PA-C a year
ago. Today, Keith will tell you, “I’ve never felt better.”
He explains that at ANHC, he has a team of medical and dental
providers that partner with him and help him to understand
his care. Keith receives education on how to use preventative
services, and to keep the healthcare coverage that’s right for him.
It has worked so well that his whole family has followed him and
are now patients at the health center. “I feel better every time I
come in the door.”
GO TO anhc.org/donors TO SEE OUR 2014
DONORS AND PARTNERS!
THANK YOU!
2014 HIGHLIGHTS
In 2014, ANHC reached milestones on
insurance enrollment and quality, two big
trends that are shaping healthcare today. We
enrolled over 1,000 patients and community
members into affordable insurance through
the Health Insurance Marketplace and became
a fully accredited level III Patient Centered
Medical Home. These two accomplishments
make it easier for our providers to offer
comprehensive, personalized attention with fewer barriers to care. Our
Patient Centered Medical Home structure offers our patients increased
peace of mind and a closer connection with a trusted provider and care
team.
Building on these themes of access, patient centered care, and quality,
we also celebrated:
• Being one of the first community health centers in the country to forge
a partnership with the Veterans Administration to accept veterans into
our practice.
• Integrating behavioral health services into our family practice clinic for
any patient who needs them.
• Offering comprehensive oral health services to more patients than ever
regardless of insurance or ability to pay.
We also focused on the sustainability of our practice, building on efforts
to improve patient and staff retention. Working with our partners in
education, we also increased our pipeline of new providers. We are
proud to have finished 2014 in the black and are building adequate
reserves to reinvest in our practice in the future.
We thank you for the role you played in our success in 2014
and appreciate you taking the time to learn more about our
accomplishments.
OUR PATIENTS & PRACTICE
2014 PATIENT DEMOGRAPHICS AND OVERVIEW
Total Patients – 13,919*
Medical- 12,075
Dental - 3,801
Behavioral Health - 850
*Total unduplicated patients
Patient Income
As percentage of federal poverty level
100% and below .........66%
101%-150% .....................16%
151%-200% ....................7%
Over 200% ...................6%
Unreported ..................5%
Total Visits - 48,021
Medical – 32,350
Dental – 11,178
Behavioral Health – 2,892
Support & Education - 1,601
Patients by Payor Source
Uninsured .....................42%
Medicaid ....................... 24%
Medicare .......................17%
Private Insurance .......17%
Diversity
African American ....................................12%
Alaska Native/American Indian .........1%
Asian/Pacific Islander ............................24%
Caucasian ...................................................52%
Multi-Ethnic ...............................................10%
Unreported ................................................1%
Age
0-19 ...................12%
20-44 ...............37%
45-64 ...............36%
65+ ....................15%
2014 BY THE NUMBERS
986
Women who received a convenient, state of the art 3-D
mammogram, with thanks to our partners at the Rasmuson
Foundation and Alaska Run For Women.
who received dental call-backs for exams and cleanings
1,444 Patients
to improve their oral health
Consumers who enrolled for health insurance at ANHC through
1,066 the Health Insurance Marketplace
Patients receiving behavioral health care through our
850 collaboration with Alaska Pacific University and the University of
Alaska Anchorage.
of medical patients who saw their own provider
82 Percentage
every time they came in for a visit
219 Number of generous donors who made a gift to ANHC
2.7 Average number of visits per year to ANHC by our patients
A NEW SMILE PAYS OFF
“ANHC changed my life,
and I look forward to giving
back” - Sam
SAM BAYANINEEK
arrived
in Anchorage from Iran with a dream of
starting his own business but needed to
start by working on his smile.
Like most refugees, his first encounter
with ANHC was through his mandatory
refugee physical. He immediately began
working with Dr. Ghazal Ringler and
Dental Manager Melynda Overson to
correct long neglected dental issues,
from fillings and crowns to cleanings
and regular check-ups. Dr. Ringler also
introduced Sam to the connection
between dental and physical health.
With his smile restored, Sam had the
confidence to complete his training to
become a hair stylist and to open his own
salon. We are proud of his progress and
the role our dental and medical providers
played in his success.
FINANCIAL RESULTS
2014 Revenue $14,182,421
2014 Expenditures $14,098,205
2014 Revenue
Grants .......................................... 31%
Medicaid ..................................... 24%
Self Pay (Uninsured) .............. 17%
Private Insurance ..................... 16%
Medicare ..................................... 10%
Contributions & Other ........... 2%
2014 Expenses
Staff Costs .................................. 69%
Services & Supplies ................. 11%
Depreciation .............................. 8%
General & Administration ...... 6%
Bad Debt ..................................... 4%
Occupancy ................................. 2%
In 2014 ANHC provided $7.5 million in charity care to
uninsured and low income patients
ANHC Staff Story
Liza is just one of
140 dedicated staff
who collaborate
to meet the
comprehensive
needs of our
patients every day.
“I’m grateful to work for an
organization that celebrates diversity
and supports a patient centered
medical model.” - Liza Root
QUALITY INDICATORS
Birth Weight
GOAL: 92%
Percent of babies born with normal birth weight
Diabetes Care
ANHC 2014: 94%
GOAL: 86%
Diabetic patients who have their HgA1c
blood sugar under control
ANHC 2014: 71%
Immunizations
Percentage of 3 year-olds who have received the
appropriate number of immunizations on time
GOAL: 80%
ANHC 2014: 72%
Prenatal Care
GOAL: 78%
Percentage of women who began care in 1st
trimester
*up by 6% from 2013
Tobacco Cessation
ANHC 2014: 69%
Percentage of patients age 18 years or older seen
who received both screening for tobacco use and
intervention if identified as a tobacco user
*Quality Indicators are multi-year goals.
ANHC is currently working towards
meeting Healthy People 2020 goals
GOAL: 69%
ANHC 2014: 86%
ELIZABETH (LIZA) ROOT
dove into her
academic interests in public health and clinical quality when she joined
ANHC upon graduation from the UAA Masters in Public Health program
in 2014.
In her first year on the job, Liza has educated and enrolled patients in
affordable insurance coverage, and coordinated care plans with patients
at higher risk including the homeless, high risk pregnancies and chronic
diseases including HIV and diabetes.
She is now gaining experience and training in quality integration, where
she uses population health data to evaluate quality improvement
measures and outcomes.
We salute her work and the advancement of all our professionals in
growing to meet the changing care needs of our patients and planning
for the future of care in our community.
GO TO anhc.org/donors TO SEE OUR 2014
DONORS AND PARTNERS!
THANK YOU!
2014 & 2015 STAFF AND BOARD
SENIOR LEADERSHIP
Kimberly Cohen, MSW, JD - Executive Director (through January, 2015)
Tammy Green, MPH, CHES - Executive Director (starting spring 2015)
Heidi Baines MD - Medical Director of Quality Integration
David Baines, MD - Consulting Medical Director
John Bartholomew - Information Technology Director
Sarah Baylous - Administrative Operations Director
Katie Blank, CPA - Finance Director
Lorna H. Garcia, MS, RN - Clinical Operations Director
Jenny Love, MD - Medical Director (starting March, 2015)
Patricia Mitchell, SPHR, SHRM-SCP - Human Resources Director
Ghazal Ringler, DMD - Dental Director
Jon Zasada - Marketing & Development Director
2014 BOARD OFFICERS
Rhonda Kitter, Chair - Public Education Health Trust
Cindy Gilder, Vice Chair - State of Alaska DEC
Angela Jimenez, Secretary - McKinley Services
Michelle Nesbett, Treasurer - Nesbett & Nesbett, PC
Jennifer Bundy-Cobb, Past Chair - The Wilson Agency
2014 & 2015 BOARD MEMBERS
Maude Blair - Alaska Federation of Natives
Penny Burt - retired
Joe Falcone - ConocoPhillips
Marilyn Ferrari - retired
Mark Johnston - Municipal Light & Power
Joel Neimeyer - Denali Commission
Molly O’Malley - Hope Community Resources
Leslie Pridgen - student
Vanessa Salinas - Providence Hospice
Aharon Sternberg, OD - retired
Audrie Paule - Summit Tea & Spice
Leah Van Sandt - State of Alaska DEC
Karen Williams - Providence - Alaska
The ANHC Board of Directors is composed of volunteers, the majority of whom must
be patients or patient representatives. The Board accepts applications from interested
volunteers throughout the year. More information is available at anhc.org/about-us.
Anchorage Neighborhood Health Center
4951 Business Park Boulevard
Anchorage, AK 99503
EMAIL [email protected]
WEB www.anhc.org
907-743-7200 Main
907-743-7201 Medical
907-743-7202 Dental
907-743-7326 Administration