LOWES PROJECT PACKET LOWE’S DEHUMIDIFIER RECALL PROJECT PACKET (JUNE 25-AUG 26) CONTENTS LOWE’S DEHUMIDIFIER PROJECT INFORMATION ...........................................2 QUESTION TYPE WHO TO CONTACT CALL GENERAL QUESTIONS DISTRICT MANAGER PRODUCT OR STORE ISSUES PROJECT MANAGER SHERRY GIFFORD 704-768-2034 [email protected] MARK GLENN 704-768-2035 [email protected] SCHEDULING ISSUES CONTACT CENTER DISTRICT COORDINATOR - DAY (866) 813-9484 MON-FRI, 8AM-5PM Project Details -Project Pay 1 unit -Must log in and out of LSM using reset credentials (Reset credentials should begin with 51528). -Project must be done before or after service cycle no exceptions. LOWE’S DEHUMIDIFIER RECALL PROJECT DETAILS Item # 416567 SOLEUS FLAT PANEL 70PT DEHUMIDIFIER BUYBACK PROJECT Important Update: Old Item #377205 was linked to New Item #416567. Item #377205 is NO LONGER a valid item number in the Lowe’s system. This means when you are checking on hand counts use Item #416567. Also when the RTM process any Return to Manufacturer units they must use Item #416567 to process the buyback. The only use for Item #377205 is to identify a unit that is to Return to Manufacturer as referenced in the below picture. There may be other models of Dehumidifiers in the RTM Cage. Any other Dehumidifier that is not Item #416567 will directly be handled by the RTM Clerk and NOT the responsibility of Apollo. All humidifiers should already be in the RTM cage – please check number on hand in the system to verify this using item # 416567. The RTM clerk should be able to give you the on hand counts. Separate the humidifiers in to 2 categories/locations – Return to Manufacturer and Return to Sales Floor based on the info below: Please make sure the RTM Clerk is clear that all packages marked Item 377205 are returned to Manufacturer. Address provided below and should also be in the Lowe’s System. Return to Sales Floor Return to Manufacturer Barcode 847654002123 847654000273 Model GL-DEH-70F-2 GL-DEH-70-2 Will have item # 416567 in the top right Will have item 377205 in the top right Packaging corner corner Give the RTM clerk RA #7277 plus Store # (example Store 1234 RA # would be 72771234) and leave the Return to Manufacturer units in the RTM Cage. Leave Return to Sales Floor units with the RTM Clerk at their desired location. The store will be notified when the stop sale has been lifted and the units can be taken back to the sales floor. LOWE’S DEHUMIDIFIER RECALL PROJECT The materials contained herein are the proprietary information of Apollo Retail Specialists. . No dissemination of these Materials are permitted without expressed written consent. Apollo Retail Specialists © 2013 PAGE 2
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