2015-4 eScope.pub - ASQ Orange Empire
eScope The official newsle er of the ASQ Orange Empire Sec on 0701 April 2015 Inside this Issue Pg Sec on Chair Update 1 Improvement Compass— Supplier Audits, the Good, the Bad and the Ugly 2 Leadership Commi ee 2 New Members 3 Monthly Recer fied Members 3 Volunteer Opportuni es 4 Quality Func on Deployment (QFD) Seminar 5 Spring Cer fica on Opportunies 6 Refresher Courses 7 World Conference for Quality and Improvement 7 Monthly Dinner Mee ng 8 SecƟon Chair Update Anet Tanya Ant, CQA, CQE Chair - ASQ Orange Empire Sec on 0701 Summary: To increase engagement of young quality professionals (YQP), ASQ Orange Empire Sec on 701 will make program improvements directed at this cri cal demographic. Improvements will include establishment of more structured networking opportuni es between young members and experienced quality professionals, bringing communica on to the YQP with an increased focus on social media, and embracing the technology that YQP are familiar with for process improvements to streamline the membership experience. Vision: Upcoming Events April 14, 2015 Monthly Dinner Mee ng May 12, 2015 Monthly Dinner Mee ng May 30, 2015 Seminar: QFD (Dr. Jack ReVelle) June 9, 2015 Monthly Dinner Mee ng Hello everyone, welcome to our April Newsle er It is my pleasure to introduce you our new Social Media Chair, Jeffrey Snoddy, who joined our team last month. Jeffrey’s experience will help our sec on and members use social media channels to enhance communica on. May 31, 2015 is the deadline for our Sec on 701 to submit PAR 2015 Innova on Award Intent To Apply to ASQ Headquarters. Therefore, at our March Leadership Mee ng we brainstormed the ways to create more member value through PAR 2015 Innova on Award and we came up with the following project: Title: Project YQP - Engaging the Next Genera on of Quality Professionals Quarterly program sessions that are an informal discussion style with experienced quality professionals offering sugges ons to the YQP Establishment of a mentor network that pairs YQP with experienced professionals in their industry High-func oning social media channels that increase member engagement from all demographics Use of technology to streamline registra on process to allow more me at mee ngs for networking and to demonstrate how process improvement can work. We are very enthusias c about realizing this project and we are always welcoming your feedback and being part of our team. If you would like to join us, please contact our Vice Chair Dieter Eckstein. This year World Conference on Quality and Improvement will be held in Nashville, Tennessee on May 4 - 6, 2015. Registra on deadline is April 29, 2015 and the theme of this year's conference is " Transforming the World Through Innova on, Inspira on, and Leadership". If you would like to a end, here is the website to get more informa on and register: h p://asq.org/wcqi. As always, we have our Monthly Dinner Mee ng on every second Tuesday of each month. We will be at Double Tree Hotel, Santa Ana on April 14, 2015 for a great program and networking opportuni es. I am looking forward to seeing you there. Best Wishes, Anet Tanya Ant, CQE, CQA Chair, ASQ Orange Empire Sec on 701 eScope April 2015 Page 2 The Improvement Compass Finding direcƟon! Supplier Audits, The Good, the Bad and the Ugly By Dieter Eckstein, ASQ CMQ/OE, CQA, BSBM Are you part of an organiza on that sends out annual surveys or ques onnaires to your suppliers for the only purpose of mee ng a corporate or standard requirement? O en, the value added from this prac ce comes to mind. What does an organiza on gain other than the tedious paperwork? Very seldom, an organiza on will drive improvements by this prac ce. The me and effort spent vs. the value added p the balance heavily towards this being a “Bad” prac ce. The surveys o en do not amount to very much other than a record that simply helps prove that some effort was made to evaluate suppliers. However, the suppliers o en don’t become be er suppliers because they completed the survey and returned it. In some cases, organiza ons don’t even receive all of the surveys back because some suppliers simply decide not to waste their me. Some supplier rela onships then become “Ugly.” But how do we turn these efforts into “Good” prac ces? Most Quality Standards look at establishing a win-win rela onship with suppliers. Suppliers are qualified to make sure they are competent and proficient in the processes outsourced to them. Supplier audits should be established to iden fy gaps between the supplier and industry best prac ces. The gaps iden fied o en uncover the opportuni es that add value to our supplier’s opera ons and eventually help them find more efficient and effec ve ways of performing their work. Helping our suppliers minimize the growing pains involved in finding value of key business prac ces such as calibraon of tools, process planning and controls, document and record controls, are priceless value added “Good” prac ces. 2015 Leadership Team CHAIR Anet Ant ane [email protected] eSCOPE NEWSLETTER EDITOR Open [email protected] VICE CHAIR Dieter Eckstein [email protected] CAREER MANAGEMENT CHAIR Bob Mehta [email protected] TREASURER Briana Jokerst [email protected] SOCIAL MEDIA CHAIR Jeffrey Snoddy Email jeff[email protected] SECRETARY Laurie Pa on laurie.pa [email protected] MEMBERSHIP CHAIR Open Vinay Goyal (Ac ng Chair) [email protected] HISTORIAN Open EDUCATION CHAIR Mark Lindsey TEL (714) 273-2678 [email protected] AUDITING CHAIR Aaron Reddoch [email protected] NOMINATING CHAIR Open CERTIFICATIONS/ RENEWALS Cory Goral [email protected] VOC CHAIR Stan Themea [email protected] CHIEF PROCTOR Hassan Farah [email protected] SECTION 7 REGIONAL DIRECTOR Ed Ma hews (2014) ed.ma [email protected] PROGRAMS CHAIR Open Bob Mehta (Ac ng Chair) [email protected] SECTION 7 DEPUTY REGIONAL DIRECTOR Vinay Goyal [email protected] ARRANGEMENTS Vatsal Patel [email protected] Unfortunately, supplier audits take more than a boilerplate survey sent on a “minimum” annual basis with generic ques ons. All organiza ons that find this as the best, cost effec ve alterna ve, miss the intent of performing audits on suppliers. It may fit the resources available, but it will very seldom ensure the quality of suppliers or drive “con nuous” improvement. risk score, thus, a valid need to be audited. The FMEA can also help define the controls necessary to minimize such risks. Once suppliers are iden fied by their risk level, audits can be planned with the purpose of iden fying any gaps between the controls iden fied to minimize risks the supplier’s business prac ces. Any gaps found will be a stream of value added ac vi es that will have mutual benefit by driving con nuous improvement. Companies should priori ze the audi ng needs and efforts. An FMEA can be performed to iden fy the risks in processes outsourced and the suppliers that have a higher Supplier audits are key to developing great suppliers that are compe ve in pricing and overall product and service quality. Avoid the “Bad” and the “Ugly” and aim to find the “Good” in your supplier relaonships. eScope April 2015 Page 3 Welcome! New ASQ Members Welcome and congratula ons on making the important decision to become a member of ASQ. Congratula ons! Re‐Cer fica ons The following members have met the requirements to be recer fied Aaron Reddoch Alison Baxter Gulzar Ahmed James Lusk Kimberly Taylor Ma Kas Peter Lindwall Robert Peterson Ronald Gray All new members are eligible for free admission to a dinner mee ng within 3 months of becoming a member. Please contact Vinay Goyal for a free dinner voucher at [email protected] Antoine e M. Clay Anupma Seth Carla A zado Carolyn W. Arndt Cynthia B. Juncosa Daisy Lacbain Douglas C. Greene Eva Chang Fides J. Maldonado Hans Y. Devouassoux Helga Baik James Campbell James D. Deshefy Jennifer Chen Jesse Jensen Joe Belanger Jonathan A. Burton Juan E. Talavera Ken Chesnin Lauren Pritche Lawrence A. C. Mallari Manouk Makardish Michael Mao Michael Sperber Nancy Hall Nasim Anbarafshan Nathan Soto Patricia A. Huddleson Richelle S. Richter Ruben A. Alanis Luu Stanley Tan Sumit J. Prasad Thomas L. Kindberg Yunxia Liu Are your certifications due for renewal? You can submit up to six months before and after the due date. The recertification units must fall within the recertification period. Send you recertification packages to: Alcon Laboratories A n: Cory Goral, M/C 122, CEE Lab 15800 Alton Parkway, Irvine, CA 92618 For more informa on email [email protected] or Click here for more informaƟon Or View our training videos If you have ques ons, look for Cory Goral can answer ques‐ ons at hour dinner mee ngs. eScope Ad Rates Ad Size Approx. 1 Issue 6 Issues 12 Issues Inch Size Full page 8.5” x 11” 1/2 Page 7.5” x 4.91” 1/4 Page 3.67” x 4.91” 1/8 Page 3.67” x 2.36” $200 $110 $70 $35 $1,100 $605 $385 $195 $2,000 $1,100 $700 $350 Checks should be made to: ASQ Orange Empire Section, and mailed to ASQ, PO Box 14183, Irvine, CA 92614, with ad copy, instructions for placement, and frequency. SCOPE Editor: Dieter Eckstein 949-677-2751 or email [email protected] eScope April 2015 Page 4 Volunteering Opportuni es We are currently looking for volunteers that would be interested in any of the following posi ons. For more informa on contact Dieter Eckstein @ Tel. 949 677-2751 or email at [email protected] Section Membership Chair Historian Programs Chair Member Leader Posi on Descrip on Maintain membership and ac vity informa on for the sec on for historical purposes. Member Leader Posi on Descrip on Responsible for sec on recruitment and reten on efforts. Develop and implements plans to maximize membership renewal and encourage interested persons to join ASQ. Term One year: January 1 to December 31 Term: One year. January 1 to December 31. Du es and Responsibili es 1. 2. 3. Work with sec on leadership commi ee (SLC) to set goals/metrics to support the sec on's management process as they relate to member recruitment and reten on. Communicate/report to the sec on leadership ac vi es performed, status of performance against goals/metric set, etc. for member recruitment and reten on. 4. Plan regular mee ngs with the membership commi ee to develop and review membership plans. 5. Be an advocate for member value, sa sfacon, and loyalty. 6. Provide an analysis of membership data to aid sec on leadership commi ee in planning ac vi es. 7. Develop, implement and maintain sec on welcome program introducing new members to programs and services. Qualifica ons Must be a member of the sec on in good standing. Preferably will have strong wri en and verbal communica on skills. Time Commitment Up to three hours per month (outside of sec on leadership commi ee mee ngs). Work with sec on leadership commi ee to set goals/metrics to support the sec on’s management process as they relate to programs and ac vi es development. 2. Communicate/report to the sec on commi ee ac vi es performed, status of performance against. goals/metric set, etc. for sec on program and ac vi es development. 3. Determine focus of sec on events and programs. Sec on Opera ng Agreement 4. Solicit speakers to match topics. Mee ng minutes of the current term 5. Conferences and courses sponsored or co -sponsored by the sec on, and any accompanying Memorandums of Understanding (MOUs) Work with arrangements chair, if applicable, to coordinate speaker needs. 6. Work with newsle er editor to publish events in a mely manner. 7. A end sec on leadership council mee ngs and general membership mee ngs. 8. Uphold society bylaws, policies and procedures, and sec on opera ng agreement. Work with Sec on Leadership Commi ee (LC) to set goals/metrics to support the sec on's management process as they relate to preserving sec on history. 2. Prepare or update the history of the sec on ac vi es. 3. Work with sec on secretary and membership chair to develop/maintain records that include: Chair membership commi ee to deploy and implement membership goals. Du es and Responsibili es 1. 1. Du es and Responsibili es Term One year: January 1 to December 31. Membership totals Past sec on member leaders Community events Recogni on ac vi es Qualifica ons A end LC mee ngs and regular membership mee ngs. Qualifica ons Must be an ASQ member in good standing. Preferably will have been a par cipant in sec on commi ee ac vi es. Time Commitment Approximately 1 – 2 hours per month (outside of sec on and execu ve commi ee mee ngs). Time commitment will vary depending on how well sec on records have been kept in previous years. Must be an ASQ member in good standing. Should possess strong organiza on, delegaon, and communica on skills. Preferably will have understanding of needs assessment tools. Preferably will have some event planning experience. Time Commitment Approximately three hours per month (outside of member unit and execu ve commi ee mee ngs). eScope April 2015 Page 5 An American Society for Quality Seminar Sec on 0701—Orange Empire At Brandman University— 8:00am to 5:00pm Quality Func on Deployment (QFD): An Introduc on Presented by: Jack B. ReVelle, Ph.D. QFD is a comprehensive quality system that systema cally links the needs of the customer with various business func ons and organiza onal processes, such as marke ng, design, quality, produc on, manufacturing, sales, etc., aligning the en re company toward achieving a common goal. It does so by seeking both spoken and unspoken needs, iden fying posi ve quality and business opportuni es, and transla ng these into ac ons and designs by using transparent analy c and priori za on methods, empowering organiza ons to exceed normal expecta ons and provide a level of unan cipated excitement that generates value. By a ending this seminar, you will: Realize how the QFD methodology can be applied to a broad variety of service, educa on, health care, government, military and manufacturing projects Understand how QFD provides a system of transla ng customer requirements into necessary and appropriate organiza onal responses at each stage from research and product development to engineering and manufacturing to marke ng/sales and distribu on See how QFD uses a structured format to encourage engineering discipline in conver ng customer requirements into final products and services Find out how QFD helps provide improved product and processes in less me and a lower costs Our speaker: Jack B. ReVelle, Ph.D. Dr. Jack B. ReVelle is a consul ng sta s cian for his firm, ReVelle Solu ons, LLC. He has provided his advice and assistance to manufacturing, service and residen al construc on organiza ons throughout North America, Europe, Australia, and China. Dr. ReVelle also provides his technical assistance as both a quality and an industrial engineering expert to a orneys involved in li ga on. He was awarded the Oklahoma State University College of Engineering, Architecture and Technology (CEAT) Lohmann Medal (2006). He is a three- me Fellow having been elected by: the Ins tute of Industrial Engineers (1993), the American Society for Quality (1992), and the Ins tute for the Advancement of Engineering (1987). He is listed in Who's Who in Science and Engineering, Who's Who in America, Who's Who in the World, and as an Outstanding Educator in The InternaƟonal Who's Who in Quality. Dr. ReVelle received his B.S. in Chemical Engineering from Purdue University, and both his M.S. and Ph.D. in Industrial Engineering and Management from Oklahoma State University. Prior to receiving his Ph.D., he served 12 years in the U.S. Air Force. During that me, he was promoted to the rank of Major and was awarded the Bronze Star Medal while sta oned in the Republic of Vietnam as well as the Joint Service Commenda on Medal for his work in quality assurance with the Defense Nuclear Agency. eScope April 2015 Spring Cer fica on Opportuni es By Mark Lindsey, Educa on Chair We are into Spring and another round of ASQ Cer fica on Refresher/Prepara on Courses is underway. By June 6, 2015 exam we should have another bumper crop with approximately 100 of our members currently enrolled in the CQE, CSSGB, and CQA courses. Surveys indicate many of the students are new Members to ASQ so it is great that they are pursuing a Cer fica on. We have the 4th largest Sec on in the na on and 48% of our Sec on members have earned an ASQ Cer fica on. We hope that by 2016, we will be the 3rd largest Sec on with 51+% of our members having an ac ve Cer fica on. We encourage you to reach out to others to become members and earn a Cer fica on. That is what has sustained our Sec on for decades. We have no ced that Regulatory Agencies have been sending their staff to our courses. They have also been encouraging companies to hire and develop qualified (competent) professionals in quality and safety. Your Leadership Council is now reaching out to Universi es that offer classes in Quality (i.e. CSUDH, Cal Poly Pomona, CSUF) to encourage their Students to a end our Dinner Mee ngs, become Student Members, and also earn the ASQ CQIA Cer fica on before they graduate. The CQIA does not require prior work experience. When you see Students at our Programs, reach out to them so the feel welcome and serve as a good role model/mentor as they are our future. I joined the ASQ Student Chapter at CSULB back in the early in 1980s and later joined the Orange Empire Sec on. 30+ years goes by fast. I appreciate all of the mentoring I have received in 3 decades from members like you. Lets keep developing the talent of the present and the future. Is part of all of our Legacy. Page 6 Page 7 eScope April 2015 Six Sigma Green Belt Cer fica on— Prep Course Cer fied Quality Auditor – Prep/Refresher Course Sessions / Dates 10 sessions; Mondays from March 30, 2015 to June 1, 2015 Will cover: Lean Principles, Design for Six Sigma,, Project Mgmt Basics, Team Dynamics, Six Sigma Improvement Methodology & Tools (Define, Measure, Analyze, Improve, & Control)… Plus: Basic Sta scs prepara on, TI-30X II sta s cal calculator usage, strategies/ ps for preparing & taking the exam. When Monday, March 30, 2015 6:00 PM – Monday, June 1, 2015 9:00 PM Pacific Time Text Cost Employed Member Fee $350.00 for a limited me ($400.00 original price) Nonmember Fee $500.00 for a limited me ($550.00 original price) Unemployed Member Fee $200.00 Instructors Bob Mehta ([email protected] ) Enrollment Open through March 20, 2015 Sessions / Dates 9 sessions; Mondays from April 6, 2015 to June 1, 2015. No class Monday, May 25 Memorial Day. Makeup Class on Tuesday, May 26 Will cover: Cer fica on Overview, Audi ng Fundamentals, Auditor Competencies, Audit Prepara on, Audit Performance, Audit Repor ng, Audit Follow-up & Closure, Audit Business Applica ons, Quality Tools & Techniques, plus Tips & Strategies on taking the exam. When Monday, April 6, 2015 6:00 PM – Monday, June 1, 2015 9:00 PM Pacific Time Loca on Alcon Laboratories 15800 Alton Parkway, Irvine, California 92618, USA USA Dress Code Business Casual A re CLICK HERE TO REGISTER CLICK HERE TO REGISTER eScope April 2015 Page 8 DINNER PRESENTATION Get NO Points for Must Have’s: Using the Kano Model to Create Marketplace Differen a on Presented by: Joely Gardner ASQ Orange Empire Monthly Dinner Mee ng This is our regular monthly dinner mee ng program with two clinics running concurrently, dinner, and an outstanding a er dinner presenta on. You are welcome to come for the clinics and a er dinner presenta on WITHOUT buying the dinner. In fact, we welcome you. We will have accommoda ons for you. This way you s ll earn the RU and take advantage of the presenta ons. PRESENTATIONS Clinic 1: Exploring the Changes Coming in ISO 9001:2015 and their Impact - Presented by Thomas Bowles Clinic 2: Co-Crea ng The Future of Management Systems Presented by Manuel Marco Products and services that simply meet requirements are no longer adequate. In order to create marketplace differen a on, you must delight your customers. Using the Kano Model, you can: Iden fy the kind of investment in product and service design that returns the best user sa sfac on. Determine which new features engage your users and which ones waste your efforts. Understand the classifica ons of customer needs and how they influence sa sfac on. Learn some methods to get at Basic, Performance and Excitement. The session will be lively, interac ve, fun, and most of all informave. About our speaker: Joely Gardner Joely Gardner, PhD is a licensed psychologist who specializes in customer experience strategy and the “opera onaliza on” and incorpora on of customer’s emo onal needs into measurable improvement ini a ves within an organiza on. Dinner Presenta on: Get No Points for Must Have's: Using Kano Model - Presented by Joely Gardner, PhD. WHEN Tuesday, April 14th, 2015, 5:15 PM - 9:00 PM WHERE Doubletree Hotel Santa Ana/Orange County Airport 201 East MacArthur Boulevard, Santa Ana, California 92707 FEES Clinic 1 or Clinic 2 ONLY (no dinner speaker or meal) (0701 Member) Complimentary (Non-0701 Member) $10.00 Clinic 1 or Clinic 2 and Dinner Speaker (no dinner meal) (0701 Member) Complimentary (Non-0701 Member) $10.00 Full Package - Clinic 1 or Clinic 2, Dinner, and Dinner Speaker (0701 Member) $30.00 for a limited me ($40.00 original price) (Non-0701 Member) $45.00 for a limited me ($55.00 original price) RSVP by Friday, April 10, 2015 at 11:15 AM for discounted pricing and Fish and Beef dinner selec ons. Online registra on closes at 12:00 pm on Tuesday, April 14, 2015. CLICK HERE TO REGISTER Joely is an Adjunct Professor at Cal State Fullerton and teaches part- me in the graduate-level Cer ficate Program in Customer Experience and User-Centered Design. She is currently Chief Customer Experience Strategist for Human Factors Research in San Marcos, CA. Her clients include start up‘s in social networking and mobile applica ons as well as enterprise-level organiza ons such as Sony, Life Technologies, Quest Diagnos cs, Hewle Packard, and JP Morgan Chase Bank. Contact Informa on: Joely Gardner, PhD Human Factors Research, Inc. [email protected] 760-994-6314 (m) Page 9 eScope April 2015 CLINIC # 1 CLINIC # 2 Exploring the Changes Coming in ISO 9001:2015 and the Impacts on Different Elements of the Organiza on Co‐Crea ng The Future of Management Systems Presented by: Thomas Bowles, MSEE, CQE We all know that changes are coming to the ISO 9001 Quality Management standard. While this has been discussed for several years, it's now upon us since the revised standard is due to be released before the end of this year. In this clinic, we will look at what is driving these changes and some of the specifics that are expected in the revised standard based on the final dra that has been published by the ISO/IEC direcves commi ee. While there are substan al changes to the structure of the standard and important nomenclature changes, the important considera ons for us are how will it affect our internal Quality Management System and drive changes throughout the organiza on. The meframe for the transi on is also significant since there will be a three-year implementa on period. Impact on other ISO specifica ons including ISO 13485, ISO 17025, ISO 14001 as well as AS9100 and the new emphasis on Service in addi on to the tradi onal treatment of Product. By a ending this presenta on, you will gain: Insights into the changes that are coming to ISO 9001:2015 and the mo va on driving these changes An apprecia on of the impact on the companion ISO standards: ISO 13485, ISO 17025, ISO 14001, AS9100 An understanding of the changes that will be manifest within the Organiza on and the Company’s Quality Management System to comply with the new standard An understanding of the metable for implementa on of the new standard About our speaker: Thomas Bowles, MSEE, CQE As Director of Quality Assurance for FUTEK Advanced Sensor Technology, Inc. in Irvine, CA, Thomas oversees all Quality, Training and Safety opera ons for the Corpora on that manufactures and markets force, load, torque and pressure sensors domes cally and in 49 countries around the world. In his 12 years as the head of Quality for FUTEK he has led the Quality team on every major technological sensor program including sensors for the NASA Mars Rover Curiosity program which con nues to provide extraordinary scien fic discoveries from the surface of Mars. Prior to joining FUTEK, Thomas was the Manager of Reliability and Test Systems for Ultraviolet Devices, Inc. in Valencia, CA, where he directed reliability engineering and reliability growth tes ng programs for ultraviolet disinfec on and steriliza on equipment. He holds a US Patent for HVAC steriliza on equipment. Prior to that, he was the Deputy Program Manager of GPS Programs at Magnavox Advance Systems in Torrance, CA, where one of the first produc on GPS military and civilian receivers were built. His professional career began at Hughes Aircra Company a er receiving his Masters’ Degree in Electrical Engineering from Cal State University, Northridge. At Hughes he par cipated in electronic and digital design of radar and missile systems including many black programs. Hughes also sponsored his post-Graduate work at USC. Prior to joining Hughes, he taught Electrical Engineering as an instructor at his university. Thomas is also an FAA licensed Commercial Pilot and a former LAPD Police Officer. Presented by: Manual Marco Management systems have for decades been an important tool for organiza ons in order to achieve their business objec ves; whether to address quality, occupa onal health, safety, environmental, social or other requirements. But the world is changing, and management systems need to reflect this new reality. With the new ISO Annex SL and the 2015 revisions, we see a shi towards integra on of management systems, helping organiza ons to take a broader view and address their most important risks and opportuni es in order to operate more sustainably. But is this move sufficient? What needs to be done in order for management systems to be relevant in 2025? This clinic involves heavy interac on between the speaker and the a endees to provide valuable informa on pertaining to "how management systems should look like in 2025 and beyond.” This interac ve clinic will introduce some of the trends impac ng management systems and will invite you to provide your views and visions on the future of management systems. About our speaker: Manual Marco Manuel Marco has been involved with Management System Cer fica on since 1993 in Europe, North America and La n America, where he has held different management posi ons. Manuel has been qualified as Lead Assessor for ISO/IEC 20000-1, ISO 9001, QS-9000 and ISO/TS 16949, and Assessor for ISO 14001. He has also been qualified as Lead Evaluator for the Carnegie Mellon eSourcing Capability Models for Service Providers (eSCM-SP) and Clients (eSCM-CL). Manuel is a senior member of ASQ. Currently, Manuel is the Western District Manager of DNV GL Business Assurance in North America.
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