CSC GLOBAL
ALLIANCES
Better deliver, manage and automate
IT services across the enterprise
CSC and ServiceNow Alliance
The alliance between CSC and ServiceNow — the enterprise cloud company — makes
ServiceNow’s transformative technology a foundational element in CSC’s portfolio of
service management and service desk solutions. It also strengthens CSC’s ability to
create powerful service integration and management offerings for customers with
unique and complex needs. The resulting next-generation IT management solutions
offer real IT-as-a-service capabilities, a single source of truth, reduced transition times
and tight integration with CSC offerings.
CLIENT BENEFITS
ServiceNow is the world’s fastest growing
cloud-based IT service management
technology provider for enterprises.
ServiceNow transforms IT by automating and
managing IT service relationships across the
enterprise. Its core solution categories include
IT service management, cloud computing and
platform-as-a-service.
ServiceNow technology plays a prominent
and vital role in CSC’s portfolio of service
management, service desk and service
integration and management solutions.
Partnering with ServiceNow strengthens
CSC’s ability to:
•
Provide next-generation service
management offerings with proven IT-asa-service capabilities and a single source
of truth
•
Help customers simplify operations,
improve resource utilization and facilitate
movement to the cloud
•
Let customers expand their service
quality — quickly, repeatedly and cost
effectively
•
Deliver more effective service integration
and management solutions for customers
with unique and complex needs
•
Drive automation throughout our offering
portfolio and delivery capabilities
•
Move customers from high-touch to hightech services while streamlining
workflows, boosting employee
productivity and reducing incidents
JOINT OFFERINGS/SOLUTIONS
CSC service management, service desk, and
service integration and management offerings
are comprised fundamentally of people,
processes and technology. ServiceNow is a
cornerstone element of the technology
portion of those offerings. Together, we
deliver a cloud-based ‘lights-out, light-speed’
experience, with the ability to manage
everything as a service.
CSC GLOBAL
ALLIANCES
CSC AND SERVICENOW
AT A GLANCE
• ServiceNow technology
plays a foundational element
in CSC’s portfolio of service
management, service desk
and service integration and
management offerings.
• Next-generation service
management offerings with
proven IT-as-a-service
capabilities and a single
source of truth
• Provides a cloud-based,
‘lights-out, light-speed’
experience
ServiceNow’s transformative
technology is a foundational
element in CSC’s services
portfolio.
CSC uses ServiceNow technology for a
variety of reasons. Its service-orientation
toward the activities, tasks and processes
that make up day-to-day work life helps the
modern enterprise operate faster and be
more scalable than ever before. It also helps
define, structure and automate work flows,
removing dependencies on email and
spreadsheets to transform the delivery and
management of services for the enterprise.
Our goal is to make sure our customers are
managing their business based on both
their existing and future data needs.
ServiceNow helps us provide consistent and
familiar interfaces while leveraging
standardized processes and global metrics
and reports. The cloud-based ServiceNow
platform also makes it easier to manage
change. There’s no longer a need to shut
systems down during an upgrade, so the
process is less intrusive. Finally, ServiceNow
helps CSC provide service management for
every department in the enterprise,
including IT, human resources, facilities,
field service and more.
DIFFERENTIATION
The deep integration between CSC and
ServiceNow offerings, and the extensive
interactions between our staffs, mean our
joint customers can better realize the
benefits of managed outsourcing
engagements. This alliance strengthens
CSC’s ability to:
•
Bond business objectives and
technology into a single, aligned
utilization of resources
•
Address multivendor complexity related to
service integration and management as well
as increased need for a single platform
•
Provide more advanced analytics to drive
enterprises to greater levels of proactive
operations
•
Consolidate legacy and redundant IT service
systems into a single system of record for IT
•
Standardize and globalize service processes
across IT
•
Implement lights-out, zero-touch
automation to replace manual and
redundant tasks
•
Deliver an intuitive, approachable and
consumer-like service experience for all
users
•
Adapt the IT service model to automate and
manage service relationships inside and
outside the enterprise
ABOUT CSC
CSC is a global leader in next-generation IT services
and solutions. The company’s mission is to enable
superior returns on our clients’ technology
investments through best-in-class industry solutions,
domain expertise and global scale.
ABOUT SERVICENOW
A provider of cloud enabled IT service management
services. ServiceNow focuses on transforming IT by
automating and managing IT service relationships
across the enterprise. Core market categories include
IT service management, cloud computing and
platform as a service.
LEARN MORE
CSC
www.csc.com/global_alliances
SERVICENOW
www.servicenow.com
wiki.servicenow.com
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