EXCITING CAREER OPPORTUNITIES IN RWANDA AutoXpress is a market leader in the sales of auto parts, accessories as well as servicing of vehicles. With an existing network of 22 branches in Kenya, 1 in Tanzania and 1 in Rwanda, we represent world-class brands extending superior service to our customers with an identifiable difference. As we expand our network in Rwanda, we are looking to recruit a Sales Manager. Details of the position are outlined below: SALES MANAGER BASIC FUNCTION This position is responsible for supervising the retail and corporate sales staff, managing and growing the customer portfolio, identifying new business opportunities and converting them to sales and dealing with customer complaints and claims. PRINCIPAL ACCOUNTABILITIES a) Supervise retail and corporate sales staff and provide support to them where necessary b) Oversee timely collection of debt in liaison with the sales staff c) Ensure customer satisfaction by effectively following up on customer complaints and ensure timely resolution d) Create and maintain a fleet profile for all existing and potential customers e) Initiate and coordinate development of action plans to penetrate new markets f) Develop proposals and make presentations to prospective customers g) Allocate customers to various sales staff as and when the need arises h) Conduct and compile market analysis in terms of competitor pricing, stock holdings, logistics and product information i) Contribute in developing sales strategy for the company j) Oversee communication of new products and services, special developments and any other useful information to customers k) Oversee claims handling process l) Entertain key customers where necessary to maintain good relations m) Prepare sales report n) Perform any other duties that may be required KEY COMPETENCIES a) Focusing on customer needs and exceeding expectations b) Presenting & communicating information effectively c) Persuading and influencing d) Personable approach to ensure good relationship with customer and colleagues e) Following instructions and procedures f) Understand all commercial and technical features of the company’s products and services g) Meeting company work goals and objectives including sales targets EDUCATION, EXPERIENCE AND KNOWLEDGE The minimum requirements of this job are: a) Bachelors degree in sales and marketing b) Valid driving licence c) At least 3 years’ experience in a sales managerial position d) Good knowledge of automobile mechanics will be advantageous e) Computer literacy Qualified candidates should send their CV, application letter and expected remuneration details to [email protected] by 15th May 2015.