1. technology and computing
2. hardware

Case Study
Axentel provides consulting services,
hardware and hardware support to large
IT Service Integrator (SI).
Overview
The Need
Provide new hardware with
short lead times, hardware
maintenance for EOL
equipment and consulting
services on HP and IBM
server systems.
The Solution
Axentel: One-stop-shop for Malaysian S.I.
Our customer is a very large and well-known
technology service Integrator in Malaysia with
additional offices overseas.
Managing multiple
projects, service contracts and hardware & software
procurement is a daily routine for most SI’s. But even
SI’s cannot do everything themselves. Sometimes
projects require some out-of-the-box strategy and
planning when customers have requests that don’t fit
into the OEM mold. In some cases, customers want
to continue to use their legacy hardware and EOL
equipment in some portions of their network. Of
course, OEM’s will try to force an upgrade but an SI,
Copyright © 2015. All Rights Reserved. Axentel Technologies Ltd.
Asses the current server
environment and advise
accordingly, procure
hardware at a competitive
price point while also
delivering in a timely manner
and create an Axencare
agreement which covers
legacy system and provides
SLA’s to meet customers
requirements
The Benefits
• Continuity of service
• Project completed ontime and under budget
• Legacy Systems covered
• Servers optimized
Case Study
although they mostly sell new equipment, will try
to accommodate their customers as best as
possible. As an SI, they are bound by certain OEM
rules and regulations. But a third-party provider
such as Axentel Technologies has freedom to
operate outside of the OEM guidelines and this is
why they approached us.
The Axentel Value Proposition
Axentel Technologies is able to extend the lifespan
of any legacy system or EOL hardware product by
offering continued support long after the OEM
declares it obsolete.
While many companies
choose to refresh their equipment at this EOL
stage, more and more companies are realizing the
value of their IT assets and looking for solutions
that will help them maintain it as long as it
performing optimally.
Our Challenge
Axentel was tasked with providing Cisco
networking equipment, consulting services for the
server side and hardware support for EOL
equipment which is running in their customers
environment. Also, time was an issue so lengthy
lead times were not an option. A strategy was
quickly developed to provide:
New Cisco Routing & Switching Hardware
1-year ROR warranty on all equipment
Consulting Service on HP/IBM Servers
AxenCare Single Governance Contract for Cisco
Legacy System
Exemplary customer service
Copyright © 2015. All Rights Reserved. Axentel Technologies Ltd.
“Axentel is a long time
partner…in the area of
procurement and network
solutions…I would not
hesitate to commend their
efforts in providing
support that ensures
customer satisfaction“
-Senior Manager
Case Study
Axentel immediately provided consulting on their
customers IBM and HP server issues and helped to
optimize their systems.
The hardware was
procured with short lead times and their Cisco
legacy system was placed under an AxenCare
agreement and now their customer has a solid
asset management plan in place and the security of
a 24/7 break-fix contract in case of hardware or
software failure. A win-win for all parties involved.
Business Outcome
To accommodate their customers hardware and
maintenance
requirements,
our
customer
approached us to manage a project that was
outside of the OEM regulatory framework that
they must abide by. By doing so, they have
effective maintained an important relationship
with their customer while providing first class
service by utilizing Axentels expertise and
manpower. Their customer is extremely satisfied
and Axentel has solidified their position as a
valued IT service partner.
Copyright © 2015. All Rights Reserved. Axentel Technologies Ltd.