Dorset, Devon & Cornwall Community Rehabilitation Company POST TITLE: REPORTS TO: FUNCTION: Head of Operations Probation Director (PD) Operations of the Community Rehabilitation Company (CRC) Purpose of the Role The Head of Operations will work with the PD to inform effective decision making for the CRC. As part of the CRC senior team, the post holder will feed into the wider TR strategy across Working Links and be responsible for delivering the operational business plan for the CRC to ensure contractual and company standards are met. Responsible for leading and managing operational service delivery within the CRC and for effective delivery of Offender Management, Interventions, Community Payback and Through the Gate services to those who have served under 12 months. Working with the National Probation Service (NPS) to safeguard the protection of the public by providing community punishment and rehabilitative services under contract and negotiating provision of effective interventions to those offenders managed by the public sector probation service. The post holder will be based in the CRC geographical area (subject to agreement upon appointment), though the role will involve extensive regional travel and some national travel, including overnight stays. Principal Accountabilities ● To provide strategic leadership and management for the Operational team within the CRC to support service delivery against all contractual measures, including Payment by Results, the NOMS Service Specification measures and internal operational and quality standards. ● Work with the wider Working Links Business Development team to identify new business growth opportunities. ● Ensure high quality support, operational expertise and infrastructure is provided across the business to enable safe, effective and responsive operational delivery. ● Ensure and manage continuity of service delivery without increasing operational risk or risk to reputation. 1 ● Ensure consistent and effective professional standards are maintained in assessing and managing risk, through: ➢ Leading and engaging operational service staff to support and ensure effective performance, including direct line management of Local Delivery Unit (LDU) Heads. ➢ Case management of service users; including those who are allocated by the NPS, ensuring that all cases where risk may have risen to high levels are referred to the public sector for review/decision regarding risk level. ➢ Delivery of appropriate interventions in accordance with contract specifications, and on a fee for service basis for high risk offenders for NPS. ➢ Escalation of cases for the attention of the NPS where risk has risen. ➢ Management of Community Payback. ➢ Effective engagement with stakeholders, strategic partners and delivery partners to protect the public and reduce reoffending. ● Manage an operational services delivery budget for the CRC, planning for current and forecasting future budget needs, including Payment by Results, fees for service, Service Credits and opportunities to develop the business and attract funding. ● Represent the CRC on a regional basis to manage, maintain and develop key interface relationships. Knowledge and Experience ● Substantial experience of operating at a senior delivery level within a probation or similar environment. ● Detailed knowledge of risk management and offender management systems. ● High quality leadership skills and evidence of successfully leading, managing and motivating geographically dispersed teams to achieve demanding objectives. ● Demonstrable success implementing major transformational change including culture and cost effectiveness. ● Ability to think and act strategically, understanding the policy and legal context and to make meaningful decisions in complex situations. ● Ability to work effectively within a sensitive, political environment. ● Demonstrable understanding of delivering people focused services within a commercial environment. ● Proven ability to develop mature, productive relationships with internal and external service providers and stakeholders. Skills ● ● ● ● Strategic and lateral thinking Excellent interpersonal and communication skills both written and oral Well developed negotiating and influencing skills Strong emotional intelligence 2 ● Strong leadership skills, including ability to lead a team through a difficult period of transition ● Political awareness ● Commercial awareness, enabling a structured, commercial approach to the management of operations ● Passion for service excellence ● Application of principles and practice of equality and diversity Key Interfaces Internal ● Probation Director, ● CRC management team (including LDU Heads), ● Trade Union representatives, and ● Corporate Support Services Team External ● National Offender Management Service (NOMS), ● Ministry of Justice (MoJ) colleagues ● National Probation Service (NPS) ● Trade Unions ● Delivery providers working with high, medium and low risk offenders ● Criminal Justice System partners (including Courts; PCCs/Police, Community Safety partnerships and Safeguarding Boards) ● Contracted Providers ● Local Authorities ● Other Government Departments (particularly Health; BIS; DWP and Home Office) and voluntary sector groups. The DDC CRC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults which are at the core of our business. DDC CRC expects all staff and volunteers to share this commitment. 3