THE PARADOX OF SERVANT LEADERSHIP AND

THE PARADOX OF SERVANT LEADERSHIP AND THE
WORK-FAMILY INTERFACE
The central thesis of servant leadership purports effective leaders emphasize the
realization of followers’ needs in order to harness the potential of each follower. By leading
with humility and personal integrity, servant leaders are devoted to helping followers reach
their individual potential, through both internal self-motivation and external communityoriented stewardship that positively impacts those around each follower. Subsequent research
has provided support for relationships between servant leadership and numerous individual-,
group-, and organization-level outcomes.
Curiously, little research has investigated the relationship between servant leadership
and how individuals manage both work and family responsibilities. This is surprising
considering servant leaders attempt to satisfy the needs of multiple stakeholders. While
stakeholders have been thought to include followers, customers, shareholders, and the
community, servant leaders may potentially consider their own family members as well as
followers’ family members as vital stakeholders. That is, servant leaders may see part of their
role as assisting followers in managing their family demands.
A research team at UIC comprised of Eric J. Michel, Dr. Sandy Wayne, and Dr. Robert Liden
seek to understand this potential paradox experienced by servant leaders. By prioritizing the
individual needs of followers within a broader community-stakeholder context, it is likely that
servant leaders provide emotional resources and support to followers to alleviate follower WFC.
In doing so, the leader paradoxically depletes his or her own resources, thus increasing the
likelihood that the leader experiences conflict in his or her personal life. In order to guide
organizational practice and future research, three overarching research questions guide this
study:
1) To what extent is servant leadership a) negatively related to follower work-family
conflict and b) positively related to leader work-family conflict?
2) To what extent does work-family conflict mediate the relationship between servant
leadership and a) follower burnout and b) leader burnout?
3) To what extent does the extent to which leaders integrate work and family
responsibilities moderate the relationship between servant leadership and a)
follower work-family conflict and b) leader work-family conflict?
The authors recently surveyed 186 employees and their supervisors within a U.S.
restaurant chain. Results of this study are forthcoming.
This study was funded by a grant from the Robert K. Greenleaf Center for Servant Leadership. However, the interpretations,
conclusions and recommendations are those of the authors and do not necessarily represent the views of the Robert K. Greenleaf
Center for Servant Leadership.