DISCOVERING THE POSSIBILITY OF UCHEALTH Panel Management Order Labs and Other Periodic Tests Track Immunizations Provide Health Coaching Help Patients Manage Chronic Diseases ‘‘ ‘‘ ‘‘ Facilitate Behavior Change Provide Documentation Assistance Employee TESTIMONIALS UCHealth has long been committed to pushing the boundaries of medicine by employing a patient-centered, team-based, trained and passionate staff. As part of our commitment to increasing access and improving the health of populations we serve we are creating a predictable, Awesome Patient Experience or “APEX.” APEX blends a patient-centered focus with a teambased approach allowing everyone to work at the top of their scopes and aligns with the principles of a medical home model. APEX aims to increase patient, provider and staff satisfaction while improving access. This revolutionary initiative puts the Medical Assistant at the center of patient care and the benefits of the team based approach are abundant. Every single person involved with the patient is operating at the top of their license, work is accomplished efficiently, you spend more time with the patient, and all teams work toward the common goal of an improved patient experience. Since these new cross-trained teams will experience higher MA-to-provider ratios, all MAs will receive many hours of advanced training to include online training modules, scheduling instruction as well as training using the upgraded Epic Electronic Health Record (EHR) system. Jean Kutner, MD, MSPH, Chief Medical Officer for UCH and a practicing internist, said the new approach is part of a broad effort by UCHealth to make health care “proactive rather than reactive. We’re transforming the way we deliver care.” “APEX is part of an overall strategy to position UCHealth as a true leader.” ‘‘ ‘‘ ‘‘ Increased Patient Interaction I like being in the room with the doctor. I really like being able to build better relationships with my patients as we get to spend so much more time with them. Ann C. Snow Mesa Primary Care I like this new model a lot. It feels as though the MA’s are able to be a part of the patients care more than ever. I feel that I have more of an impact on patient care and able to help get patients more of the care they need. Sarah H. A.F. Williams Family Medicine Center From a MA perspective, this new integrated system allows us to work at the highest level of role optimization; it is beneficial for both the patient and the medical assistants. It has opened up a lot of opportunities for me. JOIN THE MOVEMENT AND BECOME A GAME CHANGER IN PATIENT CARE Autumn M. A.F. Williams Family Medicine Center careers.uchealth.org TOGETHER WE IMPROVE LIVES