Outreach Worker – CATH
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JOB DESCRIPTION
Title:
Outreach Worker
Responsible to:
CATH Day Centre Manager
Main Purpose of job:
Responsible for delivering outreach services to vulnerable and homeless people.
Location:
CATH Day Centre
Salary:
£19,382
Duration:
The post is permanent and is funded by external, time limited sources. Continuation
of the post is subject to further funding being secured.
Hours:
37 hours per week, excluding lunch breaks Mon – Fri. There will be no overtime paid
but time off in lieu will be granted as appropriate.
Annual Leave:
31 days holidays (inclusive of public holidays)
Travel:
This post attracts a casual user’s travel allowance
PRINCIPAL RESPONSIBILITIES:
Service Delivery
To be responsible and accountable for the effective delivery of high quality outreach services to vulnerable adults
deemed homeless or under threat of homelessness in line with CATH’s policies and procedures
Resource Management
To be responsible and accountable for the effective utilisation of accommodation options and accessible services,
working within the services’ financial resources.
Team Responsibilities
To be responsible and accountable for participating in an effective Outreach Team
Casework Management
To be responsible and accountable for ensuring provision of advice, support, motivation, crisis intervention and
future planning, appropriate to the expressed needs of service users.
Organisational Responsibilities
To be responsible and accountable for contributing to the running of CATH’s integrated services for vulnerable
homeless people and delivery of CATH’s strategy
SPECIFIC DUTIES:
Service Delivery
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Provide an effective needs led service for service users throughout their engagement with CATH, in line with
CATH’s policies and procedures
Conduct regular outreach work in order to identify and make contact with those homeless or under threat of
homelessness, carrying out verification where necessary
Work with allocated service users to assess their needs and secure appropriate accommodation
Ensure that allocated service users have access to specialist services as required, utilising both internal and
external resources
150608 BC Outreach Worker
Outreach Worker – CATH
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Resource Management
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Assist service users with finances, including benefit claims and debt issues, liaising with appropriate agencies
Maintain a working knowledge of available resources for clients, especially accommodation providers, to ensure
the greatest choice of appropriate referral agencies for service users
Maximise the opportunities available for service users through development of partnerships with external
providers
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Team Responsibilities
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Participate in staff management and support systems in line with CATH’s policies and procedures, including
induction, supervision, appraisal and training audits
Contribute to regular team meetings
Maintain a safe and appropriate physical environment for staff and service users, in conjunction with the Health
and Safety Representatives
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Casework Management
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Undertake assessments and casework with service users seeking support, ensuring an integrated approach to the
support provision
Participate in regular reviews of clients’ cases, where relevant, involving partner agencies and other CATH
services
Develop positive working relationships with service users in order to facilitate the best possible outcomes and to
address issues of social isolation and exclusion
Maintain accurate records of work undertaken
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Organisational Responsibilities
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Work as part of the Outreach Team to devise and contribute to new initiatives for the service and the whole of
CATH
Liaise and work with all internal stakeholders to deliver an effective CATH wide service
Undertake other duties as your line manager should require in keeping with the responsibility of the post
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Person Specification
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Relevant recent experience, either paid or voluntary, working with homeless people or rough sleepers
A knowledge of the issues affecting vulnerable homeless people
An understanding of the causes of, and pathways out of, homelessness
Experience of care and support systems for homeless people, including key working, care planning and joint
working
Experience of conducting service user assessments and interviews
The ability to work with service users who may display challenging behaviour
The ability to work within a team and on your own initiative
An understanding of and commitment to confidentiality and professional boundaries
Solid IT skills, including competence with word processing, spreadsheets, database and email and ability to
learn how to use new IT applications
This role may require some flexibility to the standard working day as required (9.00am – 5.00pm) Use of your
own transport would be an advantage.
150608 BC Outreach Worker