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CCIF HALIFAX AGENDA – MAY 22, 2015 7:30‐8:30am 8:30‐9:00am 9:00‐9:45am Registration & Continental Breakfast Welcome, opening remarks Greg Horn, Vice President of Industry Relations, Mitchell International Mitchell’s Industry overview and game changers Greg Horn, Vice President of Industry Relations for Mitchell International will provide an overview of the latest Canadian collision trends. He will discuss what will drive repair costs in the future, and look at the impact of new technology, as well as the impact of planned Chinese vehicle imports to North America. 9:45‐10:00am Q&A with Greg Horn, Vice President of Industry Relations, Mitchell International 10:00‐10:15am Leanne Jefferies, Director of CCIF Skills Program Leanne will share exciting developments taking place at 2015 Skills Competitions. She will also introduce Aaron Hebb, Canadian Expert, Team Canada (Car Painting) to reflect on his personal experience as a previous Team Canada member, and his current role supporting the 2015 Team Canada competitor. 10:15‐10:45am 10:45‐11:00am 11:00‐11:15am Networking Break Technology & Training Spotlight on Certified OE Repair Programs: Scott Wideman, VW Canada Leanne Jefferies, Director of Collision Programs, AIA Canada CCIF Charitable Project: Haiti ARISE Technical Institute Leanne will provide a quick update on this exciting charitable project, and our buy‐a‐brick fundraising campaign. 11:15am‐12pm Andrew Shepherd, Senior Director, Industry Relations, AIA Canada, and Executive Director, I‐CAR Canada Creating a Culture of Learning in your Business Turning your repair facility into a Learning Organization will maximize the return on your training investments, improve employee retention and prepare you for the future. Find out how and why you should make this critical move by attending this informative session. 12:00‐1:00pm 1:00‐1:15pm 1:15‐2:00pm Lunch and Networking Technology & Training Spotlight on Certified OE Repair Programs: Chris Hogg, Honda Canada Toyota Recommended Repair Procedures: Live Demo by Rick Leos & Paul Stella, Toyota, and Nathan Sellers, Mitchell Toyota and Mitchell will demonstrate their breakthrough collision repair estimating solution, Toyota Recommended Repair Procedures (TRRP)—a tool that provides repair specialists with instant access to all the information needed to restore vehicles to their pre‐accident condition. Toyota's template‐based solution reduces the preparation of a repair plan from painstaking hours to mere minutes, and increases the level of efficiency and accuracy at the front end of the repair process. TRRP includes recommendations on parts that manufacturers designate as non‐reusable or one‐time use, which by definition means they must be replaced rather than reused. Toyota's long‐term vision is to offer other OEMs the opportunity to leverage this patent‐pending template technology, consequently shifting the industry paradigm to one with greater transparency and better access to factory‐recommended repair procedures. As a result, OEMs will achieve a significant impact in maintaining the safety of their vehicles through greater visibility of the parts and procedures required to complete the repairs. TRRP will be launched in the Mitchell estimating system in the second quarter 2015. 2:00‐3:00pm Tim Ronak, AkzoNobel What does it REALLY Cost to Invest in Facility, Equipment and Training? Tim's thought provoking presentation will look at the pressure on Labor GP% due to the increasing marginal cost effect of investment in equipment, facility and training. Strategies will be explored to understand the magnitude of those effects and what measures can be taken to offset these rising business costs and justify a return on capital expenditure. Larry Jefferies, CCIF Chairman: Top Industry Issues: What's keeping you up at night? Hear about the top issues identified at CCIF Toronto, and let us know what business issues you are most concerned with. Meeting closing 3:00‐3:30pm www.ccif.ca