2014 Winter Issue
SEAVIEW
DR. SEUSS COMES
TO THE 'FUN SHIPS'
GERRY’S MESSAGE
In the fall we also launched a completely
new national advertising campaign which
highlights the unforgettable vacation moments
experienced by our guests, as captured
through their own lenses. We collected more
than 30,000 pieces of ‘cruiser generated
content’ in the form of photos and videos via
social media. We felt there is no one better to
tell the story of what a Carnival cruise is like
than our own guests and some of the content
they provided is featured in the campaign
which is currently running on network TV, along
with radio, digital and direct mail.
Over the past several months we have
launched a number of exciting initiatives that
have generated a lot of positive attention for
our brand. Additionally, we’ve seen strong
progress in improved consumer perception of
Carnival as well as guest ratings with respect
to our product and service. These factors have
set us on an excellent course as we head into
2014. I am very enthused and encouraged by
the positive momentum we have built in the
last six months.
In fact, in January we achieved an all-time
record high for the most reservations received
in a single month. During that period we booked
more than 565,000 guests which was 17
percent higher than the same one-month period
a year ago. Trafﬁc to our web site also reached
an all-time high in January at 13 million visits.
On the innovations front, we began this fall
with the launch of a new and unprecedented
vacation guarantee. Called the Great Vacation
Guarantee, it is the only program of its kind in
the travel industry and allows guests to end
their voyage early and receive a 110 percent
refund plus complimentary transportation
home, along with a $100 shipboard credit
for a future cruise, should they be dissatisﬁed
with their cruise for any reason. Guests must
provide notiﬁcation of their desire to use the
guarantee within the ﬁrst 24 hours of the cruise.
As anticipated, only a handful of people have
used the guarantee since we launched it in
September. However, the message it sends
to consumers is extremely important: we are
so conﬁdent in our product and in our ability to
provide a great vacation that we are willing to
offer a simple and hassle-free means to receive
a refund if you are unsatisﬁed for any reason.
Then, in December, we announced American
TABLE and American FEAST. These are new
dinner concepts for our main dining rooms and
they represent an upgraded dining experience
and increased investment in our main dining
room offerings.
American TABLE, offered on Cruise Casual
nights, is designed to evoke a modern
restaurant experience with an emphasis on
exceptional American cuisine featuring a mix
of familiar regional, fresh and contemporary
dishes. Modern table décor and place settings
are complemented by new menus and a new
serving style.
American FEAST is offered on Cruise Elegant
nights and has been designed to create the
feel of an elegant, elaborate special occasion
celebrated by all guests in the restaurant
with courses served table-side in grand style
beﬁtting the occasion. Currently, the program
has been implemented on Carnival Glory and
Liberty with roll-out to the Imagination and
Inspiration in February. Guest feedback will
be gauged and incorporated based on these
initial ships with a full ﬂeetwide rollout to occur
throughout 2014 and 2015.
Also in December we announced Seuss at
Sea, a fun and exciting new partnership with
Dr. Seuss Enterprises which encompasses
a variety of onboard youth, family, dining
and entertainment experiences featuring the
amazing world of Dr. Seuss.
Among the program elements are The Green
Eggs and Ham Breakfast with the Cat in the
Hat and Friends featuring Dr. Seuss characters
who will interact with the guests, a ﬂeetwide
selection of classic Dr. Seuss books, toys
and activities, special showings of Dr. Seuss
movies on the Seaside Theater screens and,
on Carnival Freedom and Vista, a Dr. Seuss
Bookville facility – a unique and dedicated
Seuss-themed play space featuring iconic
décor, colors, shapes and furniture inspired by
the world of Dr. Seuss.
Roll-out of the Seuss at Sea program will
begin on Carnival Splendor in February with
implementation across the full ﬂeet by 2015.
Finally, last month we held an event in New
York City to announce some very exciting
upgrades to our live music offerings. The
ﬁrst layer involves enhancements to our
shipboard house bands which will now feature
both male and female lead singers, a more
choreographed, themed and diverse set list,
and increased interaction with guests. Nine
Carnival ships currently feature the new bands,
with implementation across the full ﬂeet over
the course of this year.
The second layer is the Carnival LIVE Concert
Series which offers our guests the opportunity
to enjoy an exclusive onboard performance by
a diverse roster of popular music artists while
ships are docked at select ports of call.
There are 49 performance dates in 2014 with
artists such as Chicago, Daughtry, Gavin
DeGraw, Jennifer Hudson, Jewel, Lady
Antebellum, Martina McBride, REO Speedwagon
and STYX, plus others. The concerts will take
place in the ships’ main show lounges while the
vessels are docked in Nassau, Cozumel and
Catalina Island. Jennifer Hudson performed
at the launch event and helped us kick off the
program with an exhilarating show that had the
audience on its feet.
Additionally, we are continuing to roll out Fun
Ship 2.0 on more ships with Carnival Legend,
Carnival Freedom and Carnival Pride among
those in line to receive enhancements this year.
All of these new initiatives have generated
tremendous buzz and attention and
should have a positive impact on the guest
experience, which ultimately helps feed
favorable word-of-mouth for our brand. They
have put us in a good position to start off 2014
on a high note and get back to the business of
talking about all the great attributes that make
Carnival such a superior vacation choice.
I would like to thank not only all of the people who
have worked to bring these new initiatives to life,
but everyone at Team Carnival who contributes
each and every day to delivering the world’s most
exceptional cruise vacation experience. We can
all feel good about the progress we have made
and the many new initiatives we have happening
at Carnival which are fueling a fresh and exciting
start to the new year.
IN THIS ISSUE
14
13
Dr. Seuss
comes to
'Fun Shiptshe
'
PAGE 8
16
18
Carnival Cruise Lines
Seaview Magazine
Published by
Carnival Cruise Lines
Public Relations,
Carnival’s Creative Services,
and Team Carnival.
2014 Winter Edition:
Volume 24 Issue 1
Send all comments, ideas, articles
and hi-res photos to Seaview
24
Contents
2
I Am Carnival
18
New Ad Campaign
4
Awards & Events
20
Fun News
9
Around The Fleet
24
Carnival Applauds YOU!
13
Guy's Family Cruise
25
Seeing Stars
14
Carnival Sunshine
26
Helping Hands
17
Department Spotlight
27
Into Sports
Magazine mail stop code MSPR
530S, Seaview mailbox via Outlook
or Shipboard Crew Training
Centers
COVER PHOTO BY:
Ray Stubblebine
SEAVIEW
1
SECOND PHASE OF CARNIVAL SERVICE VALUES BEING ROLLED OUT FLEETWIDE
Following the success of the
ﬂeetwide Carnival Service
Values rollout, we are pleased to
announce the next voyage of our
Carnival Service Values journey,
designed to welcome back
returning team members
after vacation.
Building upon the initial fourhour program, Carnival has
partnered with Hasbro Inc. to
create a product unique for the
company and our service vision. Trivial Pursuit: Carnival Service Values Edition is our twist on the classic general
knowledge board game. In this updated “Fun Ship”-themed edition players will be reminded not only of the
service values but of all things Carnival – from our history to our ports of call to our newly branded spaces.
Much like the ﬁrst voyage, this one-and-a-half hour refresher session combines fun and interactive activities to
remind team members about our culture of service while reinforcing the importance of delivering fun, memorable
vacations at a great value.
In addition, team members are welcomed back on board with personal greetings from April Norris, a guest who
shared her family’s heartwarming story in the ﬁrst voyage, as well as President and CEO Gerry Cahill and several
sports celebrities.
This second Carnival Service Values voyage has already been tested on a few vessels and met with positive
feedback and enthusiasm from our shipboard team members. Fleetwide rollout is expected to be completed in
2014, so be sure to stay tuned for additional updates as we continue on this exciting journey.
22
SEAVIEW
SEAVIEW
WHO’S IN THE SPOTLIGHT
W
hat has been your impression of
Carnival since joining this year? I am
very excited to be a part of Carnival.
The pace is fast, and while it has its
ups and downs, it is really an amazing
organization, with some of the most
dedicated people I have ever met, both shipboard
and shoreside.
Mark Jackson
Vice President
Technical Operations
How does your Coast Guard background help you
in your position at Carnival? The Coast Guard works
closely with the cruise lines and it gave me some insight
into the industry. Additionally, my role in Technical
Operations mirrors the work I was doing in the Coast
Guard. In the Coast Guard I was responsible for a larger
ﬂeet of smaller vessels, which helped me transition into
my new role more quickly.
Since you gravitate toward occupations surrounding
water, what drew you to the maritime industry? As a
boy, I learned to sail on the Hudson River in New York.
Growing up, I spent most of my weekends on boats, so
when it came time to choose what I wanted to do, it had
to be on or involving the sea.
W
hat has been your career path at Carnival?
I started on the Festivale in July 1985 as an
engine cadet where I met an inﬂuential chief
engineer who took me “under his wing” and
recommended me to be part of the start-up
team for Jubilee the following year – the
ﬁrst of eight inaugural teams that I’m proud to be a part
of. I moved up through the ranks and was named chief
engineer on the Carnival Fantasy in 1990. Carnival
Breeze’s start-up was the most challenging but also the
most rewarding.
Antonio Colotti
Chief Engineer
Carnival Breeze
What is a typical day like for a chief engineer? My
day usually starts early for the arrival maneuvering in port,
as early as 5 or 6 a.m., then a short break for breakfast
and then time for administrative duties like meetings,
e-mails and phone calls. After a while, you really feel like
getting back to basics by heading down to the engine
room, among the familiar noises and smells where so
much happens every day and the activities never stop!
When I ﬁrst started, the only contact for the chief engineer
with the outside world was the short visit to one port
agent to send and receive a few faxes to the main ofﬁce
and a short phone call to say that everything was ﬁne….
my, how things have changed! Lunch and dinner with the
other senior ofﬁcers is my favorite part of the day.
What’s your favorite dish at Fat Jimmy's C-Side
BBQ? Juicy, mouth-watering ribs …. my passion.
What game would you be better at: Connect 4
Basketball or Simon Flash? I really like watching
Hasbro, The Game Show, but I’m more of a poker
player myself!
Java Blue Café or Shake Spot? Java Blue Café gotta have my joe!
You hold a master’s in naval architecture, so
describe your dream cruise ship in ﬁve words: Safe,
Reliable, Redundant, Luxurious and Fun!
What’s your favorite public space on the totally
transformed Carnival Sunshine? There are a number
of really cool new spaces and I have to say I love the
water slides, Serenity Pool, steakhouse, JiJi and Cucina,
but I seemed to gravitate to the Havana Bar with its Latin
music and cool drinks.
If you could meet any famous explorer, who would
you choose and why? Christopher Columbus. It took
outstanding leadership and bravery to undertake the trip,
and to keep the crew motivated into the unknown.
What’s your favorite smart phone app? Cut the
Rope, one of my all-time favorite games and a great way
to pass the time!
What do you like to do when you’re not working? I
like to spend quality time with my kids, play a round of
golf or two, and I love just about any outdoor sport.
What is the most exciting part of working on
Carnival’s newest ship? To look at the ecstatic
expressions on the faces of our guests when they
wander around our ship and help them discover all of this
ship’s wonderful qualities.
Are jump suits worn for comfort or convenience?
Both, they are practical and safe, they do not stick on the
body in a warm environment and they come off fast in an
emergency ….apparently they also look very sexy!
If you could hire anyone in the world, famous or
not, living or not, to work in the engine room, who
would you hire and why? It would be Steve Jobs….
can you imagine what an experience it would be to have
somebody like him on your team? Second would be
actress Charlize Theron….should I explain why?
What is your favorite port and where would you like
to visit? In the Caribbean, it has to be Antigua - simple
people, gorgeous nature and so many places to discover
and you never get bored. However, I really loved the
European destinations because of the beautiful historical
and cultural sites. In all these years with Carnival, I have
never been to Hawaii and Alaska, it must be an incredibly
beautiful immersion in natural paradises.
What do you like to do when you’re on leave from
the ship? I love spending time with my kids and working
around the house, taking care of trees and the garden,
but I miss the sea and I need to be close to it, to feel the
smell of salt in the air.
SEAVIEW
3
AWARDS & EVENTS
WHAT TIME IS IT?
Even though Carnival Miracle Chief Motorman Salvatore
Lombardo has no need for a watch since receiving the
traditional maritime clock commemorating his 25-year
anniversary, he still has Captain Luca Lazzarino, Chief
Engineer Rosario Capilli and Hotel Director Ron Ness
around to tell him the time. Congratulations on 25
wonderful years, Salvatore!
WELL-DESERVED RECOGNITION
Congratulations to Director of Home-Based Partnerships
Alicia Steuart who is the recipient of the Nexion Ambassador
Award, which recognizes the individual who demonstrates
excellence, passion and dedication to the national travel
consortia. The prestigious award, which was presented
at Nexion’s annual meeting, also includes an invite to the
organization’s three-day sales/networking conference in
Cancun. Thanks for all you do, Alicia!
OUTSTANDING!
A DISTINGUISHED HONOR
INCREDIBLE!
Victor Fernandes of the Carnival
Conquest’s culinary arts department
celebrated his 20-year anniversary with
a presentation on the bridge attended
by Captain Francesco La Fauci, Chef de
Cuisine Sanjay Chowdhury, Food Manager
Sundeep Bhatia and Hotel Director David
Drier who was also celebrating 20 years
at Carnival.
Assistant Maitre d' Percival Winston
Henry is presented with his 25-year
service award by Maitre d' Stany
Martis, Captain Renato Bendinelli,
Assistant Food Operations Manager
Salil Javeri and Hotel Director Dany
Petrenko during a ceremony on the
Carnival Ecstasy. A distinguished
honor, indeed!
Oscar Diaz Mira of Carnival Sensation’s
restaurant services department is all
smiles as he receives a “Fun Ship”
model and anniversary pin during a
reception recognizing his 30 years of
dedicated service to Carnival. Thanks
for all you do, Oscar!
4
SEAVIEW
AWARDS & EVENTS
35 INCREDIBLE YEARS!
The Carnival Magic team got together recently to celebrate a truly special
occasion – the 35-year anniversary of Captain Giovanni Cutugno.
Captain Cutugno joined Carnival in 1978 when the company’s ﬂeet consisted
of three ships and over the years he has commanded virtually every ship in our
ﬂeet, as well as led the start-up teams for the launch of several new vessels.
Decked out in his signature red glasses, Captain Cutugno is all smiles as he
prepares to share in a toast with Captain Stefano Battinelli and Hotel Director
Sam Ackrill (who recently retired from Carnival) and cut one of several chocolate
cakes prepared especially for the occasion.
HERE’S TO 25 MORE!
Congratulations to Captain Roberto Leotta whose 25-year
anniversary was celebrated with a special reception aboard
the Carnival Liberty. Captain Leotta joined the Carnival
family in 1988 and over the years has commanded just
about every vessel in the “Fun Ship” ﬂeet. Kudos on this
incredible milestone in your career, Captain Leotta!
AN AMAZING 10 YEARS!
RECOGNIZING EXCELLENCE
A SIGNIFICANT MILESTONE
The 10-year anniversary of Wanda
Ortiz-Maysonet, administrative assistant
extraordinaire to EVP Ship Operations
Ruben Rodriguez, was marked with a party
at the shoreside headquarters where she
was presented with the traditional ship’s bell.
Congrats, Wanda!
Captain Giuseppe Giusa certainly has had a
wonderful year. Not only was he named the
inaugural captain of the totally transformed
Carnival Sunshine, he also celebrated his
20-year anniversary with a memorable
reception held in the ship’s Liquid Lounge
where he was presented with his award and
pin by Hotel Director Carlos Santos de Melo.
Here’s to the next 20 years!
The 20-year anniversary of Senior
Motorman Sebastiano Battiato’s career
was acknowledged with a ceremony on the
ship’s bridge where he was presented with
the traditional nautical clock by Captain
Vincenzo Miele and Chief Engineer Claudio
Cargiolli. Congrats and keep motoring
along, Sebastiano!
SEAVIEW
5
AWARDS & EVENTS
BEST WISHES
The retirement of Hotel Director Mark Hoffman – who is leaving
Carnival after 37 years of dedicated service -- was marked with
a number of events, both on board and ashore.
Mark’s retirement festivities included a playful “roast” at the
annual Senior Leadership conference held in Miami that
provided his friends and co-workers a chance to recall all the
fun times they’ve had during his nearly four decades at Carnival.
There was also a special reception on board the Carnival
Fantasy where he was presented with a variety of gifts from
Captain Roberto Costi and members of the senior shipboard
management team.
These events were a wonderful tribute to Mark’s career, which
began in 1976, just four years after Carnival was founded when
the company’s ﬂeet consisted of just two ships. During his 37
years at sea, Mark has witnessed incredible growth and change
within Carnival and the industry as a whole while serving literally
hundreds of thousands of guests and making countless friends
along the way.
Thanks, Mark, for the great memories and best of luck in
your retirement!
A FOND FAREWELL
Several hundred members of the Carnival family recently
gathered at the Miami headquarters to bid a fond farewell to
Richard Ames, senior vice president of corporate business
services for Carnival Corporation & plc who is retiring after 24
years of dedicated service to the company.
The festivities kicked off with a touching tribute video that
featured lots of photos of Richard and his family, followed
by messages from his co-workers wishing him a happy
retirement and remembering all the good times over the years.
Richard was also presented with a number of commemorative
gifts, including a free Seabourn cruise.
It was truly a great send-off and a terriﬁc way to acknowledge
Richard’s immeasurable contributions to the Carnival
organization over the past two-plus decades.
Richard, thanks for all your hard work and best of luck in
your retirement!
6
SEAVIEW
AWARDS & EVENTS
A NOTABLE ACHIEVEMENT
Congratulations to Captain Francesco La Fauci whose 30-year
anniversary with Carnival was celebrated with a special ceremony
on the ship’s bridge during which he was presented with a “Fun
Ship” replica from his fellow ofﬁcers as a permanent reminder of
this achievement. Here’s to many more, captain!
20 YEARS OF SERVICE
Emanuel Mohabir, Donald Lacandili, Samuel De Jesus Rodriguez
Herrera and Anthony Fernandes – who represent a collective 80 years
of dedicated service to Carnival – were recognized with a special
reception aboard the Carnival Fascination. All four team members
recently received pins and awards in recognition of their 20 years of
service within the bar, restaurant and housekeeping teams.
35 WONDERFUL YEARS!
In a remarkable achievement, Carnival Breeze Team Leader
Giuseppe Messina was presented with his 35-year service award
by Captain Vincenzo Alcaras, Chief Engineer Antonio Colotti and
Hotel Director Pierre Camilleri during a celebration in the Limelight
Lounge. Giuseppe’s incredible career with Carnival began in 1978
when the company’s ﬂeet consisted of just three ships. Amazing!
A QUARTER CENTURY
OF SERVICE
Carnival Fascination Captain Carmelo
Marino is shown here presenting Team
Headwaiter Anold Delmond with his 25-year
anniversary award during a reception on the
ship’s bridge. Thanks for all you do, Anold!
WELL DONE!
TWO DECADES OF FUN
Jamies Bowie, the manager of staff
administration on the Carnival Legend, is
shown here receiving his 25-year award
during a special ceremony acknowledging
the occasion. Many thanks, Jimmy, for your
quarter century of service and dedication!
The Carnival Conquest team recently got
together to acknowledge the 20-year
anniversary of Chief Electrician Michele
Peso who is pictured here with members
of the ship’s management team during the
award ceremony. Congrats, Michele!
SEAVIEW
7
ONE SHIP, TWO SHIPS,
IT’S DR. SEUSS
ON THE ‘FUN SHIPS!’
New Seuss at Sea Program
to be rolled out ﬂeetwide by 2015
Last month, during a fun-ﬁlled event aboard the Carnival Splendor in New York,
Carnival unveiled an exclusive partnership with Dr. Seuss Enterprises to bring the
beloved children’s brand and favorite characters to the “Fun Ship” ﬂeet. Dubbed
Seuss at Sea, the program will offer exciting immersive onboard youth, family, dining and
entertainment experiences featuring the amazing world and words of Dr. Seuss.
The event on Carnival Splendor featured many of the unique elements of the Seuss
program, including a family-friendly Green Eggs & Ham Breakfast with the Cat in the
Hat & Friends featuring playful foods straight from Dr. Seuss’s imagination – green
eggs and ham, moose juice and goose juice, and other highly creative items. With
Carnival’s wait staff decked out in Dr. Seuss-inspired uniforms, popular Dr. Seuss
characters The Cat in the Hat, Thing One and Thing Two, and Sam joined guests at
their tables for fun interactions and photo opportunities.
Seuss at Sea will also include a selection of classic Dr. Seuss books, toys and themed
activities while beloved movies such as “The Cat in the Hat” and “Dr. Seuss’ How the
Grinch Stole Christmas” will be shown on the Seaside Theatre screens.
A Dr. Seuss Bookville facility will be added on
Carnival Freedom during its upcoming dry dock
and will also be featured on Carnival Vista when
it debuts in 2016. Other highlights include
interactions and photo opportunities with Dr.
Seuss characters and activities such as the
Seuss-a-palooza Parade where guests
join Dr. Seuss characters in a swirly
conga line along the Promenade.
Carnival Splendor is the ﬁrst ship to
feature the Seuss at Sea program
with ﬂeetwide implementation
scheduled for 2015.
8
SEAVIEW
AROUND THE FLEET
DRESSED TO IMPRESS
Carnival Elation's guest management team always
puts their best foot forward. This team is all about
togetherness and thrives under the direction of
Guest Services Manager Barbara Plenca.
Looking good, Carnival Elation team!
LEARNING SAFETY IS A BREEZE
Carnival Breeze team members are shown here during a water
exercise in the main pool, part of the ongoing basic safety training
course required by all crew members. Thanks to the Carnival
Breeze team and all of our crew members ﬂeetwide for their
commitment to a safe and secure shipboard environment!
SAFETY FIRST
Members of the Carnival Paradise team “take ﬁve” near the
aft pool prior to the beginning of a water safety exercise on
board. Thanks to all team members ﬂeetwide for their continued
commitment to safety!
LIFE SAVERS
KUDOS!
Carnival Conquest team members are shown here following
successful completion of a recent CPR and water rescue
training course which offers a wide range of lifesaving
procedures and techniques.
Diplomas held high, graduates of the Carnival Freedom’s hospitality
skills training course celebrate the successful completion of this
intensive training program. Congrats!
SEAVIEW
9
AROUND THE FLEET
TRAINING ASHORE
As part of their ongoing safety training, staff
captains, chief engineers, safety ofﬁcers and ﬁrst
engineers from across the ﬂeet went ashore in
Fort Lauderdale, Fla., to participate in an intensive
ﬁreﬁghting program that provided them with
an even deeper understanding of this critical
component of our safety initiatives.
SUCCESS!
SAFETY FIRST FOR TEAM FREEDOM
Team members from the Carnival Pride pose with their diplomas on
the ship’s navigational bridge following their completion of a recent
survival crew craftsman course. The comprehensive safety and
lifesaving program is required by all team members ﬂeetwide.
Team members aboard Carnival Freedom went through a monthlong survival crew craftsman class, an intensive program required by
all crew members that provides practical and theoretical instructions
on a variety of safety and lifesaving techniques. Well done, team!
TRAINING IS KEY
Participants in the Carnival Glory’s most recent survival crew
craftsman course pose for a group shot following the completion
of a water exercise, just one of several components to this
required safety and lifesaving program.
10
SEAVIEW
A GOOD LOOKING GROUP
The Carnival Sunshine’s ofﬁcers pose for a group shot on the bridge
in their sporty white uniforms. Looking good!
AROUND THE FLEET
LET’S DANCE!
The Carnival Breeze team put their dancing shoes on and
held a fun competition where different squads strutted
their stuff for the esteemed panel of judges – Hotel
Director Pierre Camilleri, Guest Services Manager Ana
Maria Dumitru and HR Director Deon Correa. The ﬁnal
results were close but in the end it was Team Brittany,
headed up by Assistant Cruise Director and dancer
extraordinaire Brittany Boyd and included dancers from
the gift shop, dining room and entertainment department,
who were crowned Breeze Best Dance Crew. What a fun
and unique idea!
LIFE-CHANGING SKILLS
SERVICE WITH A SMILE
Carnival Miracle’s crew training center was the site for a comprehensive
CPR class which provides participants with the necessary skills to
perform the life-saving procedure in an emergency. Here, as Carnival
Miracle team members look on, an instructor demonstrates proper
CPR technique.
Hotel Director Pierre Camilleri, Human Resources Director Deon
Correa and Food Operations Manager Nikhil Khanna pose with
graduates of the Carnival Breeze’s recent hospitality communications
skills course.
ALL SMILES
ENHANCING THEIR SKILLS
Thanks to
everyone,
board
and
ashore,
whoconvened
helpedonmake
Graduates from the Hospitality Communications
Skills
course on both on
Managers
from
various
departments
the Carnival
thisdiplomas
groundbreaking
a reality!
board the Carnival Liberty received their
following severalproject
Conquest
to participate in the ongoing Carnival College of Management
weeks of hard work. Utilizing a number of creative exercises and
which helps participants hone their management and leadership skills.
breakout sessions, the Hospitality Communications Skills course is
The latest group of graduates is pictured here following successful
designed to help team members enhance their written, verbal and
completion of this engaging and interactive program. Congrats!
non-verbal communication skills.
SEAVIEW
11
AROUND THE FLEET
PREPARE TO CARE Team members from Carnival Sensation and Carnival Fantasy
joined together at Nassau for a day-long Care Team training session. The intensive training is
designed for team members to provide support and assistance to our guests and their families
during medical emergencies and other crisis situations.
EVERYONE IN THE POOL!
THUMBS UP FOR SAFETY
Members of the Carnival Inspiration team prepare for a water
exercise in the main pool as part of its ongoing basic safety
training program taught under the auspices of international
maritime safety regulations.
During basic safety training, Carnival Imagination’s ﬁre ﬁghting team
members took a break from their instruction to snap this group photo.
A TRIUMPHANT GRAD CLASS
SUCCESS!
In addition to receiving their well-earned diplomas, graduates from
a recent hospitality communication skills class on the Carnival
Triumph also were treated to the magic show in the main show
lounge. Nice!
The Carnival Valor’s Hospitality Communication Skills class had some
special visitors during their graduation ceremony - Captain Francesco
Borgogna, Housekeeping Manager Greg Bialek, Food Operations
Manager Luis Alvarez Amaya, Human Resources Director Karen Moody
who joined in the celebration.
12
SEAVIEW
CARNIVAL BREEZE
TAKES CENTER STAGE IN
‘GUY’S FAMILY VACATION’
The Carnival Breeze team welcomed a special guest – Food Network star
Guy Fieri who was on board with his wife, children and nephew to tape a lively
Food Network special called “Guy’s Family Vacation.”
The program followed the Fieris as they experienced the Carnival Breeze’s
many amazing attractions while interacting with hundreds of the ship’s team
members along the way.
From enjoying breathtaking views on the ropes course to zipping down the
Twister waterslide to working the grill at his namesake eatery, Guy and his
family had the time of their lives which is certainly reﬂected in the fun-ﬁlled
hour-long program.
Although the Carnival Breeze played a central role, what made “Guy’s
Family Vacation” so successful were the efforts of literally hundreds of team
members, both from aboard ship and the Miami ofﬁces.
Many thanks to everyone – including of course, Guy and his family – for their
hard work and dedication in making this a show that our entire company can
be very proud of!
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13
good day
SUNSHINE!
The New Orleans debut of the totally transformed Carnival Sunshine was truly “one for the ages.” From a
captivating naming ceremony to a fun-ﬁlled overnight gala and inaugural sailing and beyond, the festivities were
the perfect way to introduce this spectacular ship to its new homeport of New Orleans.
One of the many highlights of the Carnival Sunshine’s inaugural festivities was the ship’s ofﬁcial naming which
had a distinctive New Orleans theme and featured Lin Arison, the wife of Carnival’s late founder Ted Arison,
serving as godmother.
The naming kicked off with a fun welcome by Senior Cruise Director and Emcee John Heald who, with the
assistance of Destrehan High School Marching Band -- winners of the Battle of the High School Marching Bands
sponsored by Carnival and New Orleans NBC afﬁliate WDSU-TV -- introduced President and CEO Gerry Cahill.
Following remarks from Gerry and Port of New Orleans CEO Gary LaGrange
and a poignant tribute video to Lin, several members of YoungArts – one
of the many arts-related charities supported by Lin – performed a showstopping New Orleans-themed song and dance number that left the
audience mesmerized!
Then, it was the moment everyone had been waiting for. After the oversized
bottle arrived on a Mardi Gras-inspired ﬂoat, Lin and Captain Giuseppe
Giusa activated the mechanism that shattered the bottle across the Carnival
Sunshine’s hull. Success!
Thanks to all who made this naming ceremony one of the best ever!
14
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15
Getting
there is
half the
FUN!
Prior to Carnival Sunshine’s U.S.
debut, the ship embarked on a
memorable 16-day crossing from
Barcelona to New Orleans, setting
the stage for an incredible naming
ceremony and inaugural winter
schedule from the Big Easy.
Along the way, Carnival Sunshine
team members did their part to
make the crossing truly special and
memorable for the nearly 2,700
guests on board.
Here’s a look at just a few of the
many team members who helped
make the Carnival Sunshine’s
introduction such a success!
16
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DEPARTMENT SPOTLIGHT
When Carnival launched its new
“hot line” reserved exclusively for
and the like. Further, Shela noted,
Very Important Fun Person (VIFP)
Diamond Club guests.
with Diamond Club membership
program last year, an important
expanding virtually every week,
part of the process included
“Being a member of the Diamond
team members must be able to
assembling a group of specially
Club team takes more than just
assist existing members’ needs
trained employees who would be
training and patience – it takes
while making new Diamond Club
responsible for interacting with
a special person who is fully
guests feel right at home.
our highly valued “Diamond Club”
dedicated to quality customer
guests -- those who have sailed
service and has the ability to solve
“This is an incredible group of
aboard the “Fun Ships” for 200-plus
problems on the spot and react
employees who I am very proud
cruise days.
quickly to any situation that comes
to be associated with,” Shela
their way,” Shela said.
said. “And while many of us work
Under the direction of Diamond
Diamond VIFP Team
Pictured here are members of the Diamond VIFP Team (first row, from left): Ana Edwards, Andrea Smith, Armaghan Nasim, Clara Lopez, Barbara
Horrocks, Cynthia Simpson, (second row, from left) Cynthia Silio, Demetrice Deloach, Diana Garcia, Edwin Garcia, Flor Vazquez, Gloria Baez, (third
row, from left) Helena Perez, Hilda Held, Maria Lozano, Philip Wilber, Shela Wever and Suzette Pinkston
remotely in various parts of the
Desk Manager Shela Wever, this
Shela added that since many
country, we have developed a
elite group of 16 employees takes
Diamond Club members are
strong bond with each other that
care of all of Diamond Club guests’
intimately familiar with Carnival’s
really leads to a wonderful sense
needs – from making the initial
product and policies, they often
of camaraderie and team work
booking and securing dining times
can have particular requests when
that allows our Diamond Guests to
to problem-solving and post-
it comes to stateroom and dining
receive the attentive, personalized
cruise follow ups – all via a special
assignments, payment options
service they deserve.”
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17
CARNIVAL GUESTS
AND EMPLOYEES
THE STARS OF
NEW MARKETING
CAMPAIGN
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Carnival introduced a brand new marketing
campaign that uses actual photos
of Carnival guests and employees to
showcase the incredible memories created
aboard our ships.
The new campaign takes an entirely
new approach at getting the word out
about Carnival, using emotional, heartfelt
messaging versus a humorous tone that
was featured in our previous campaigns.
Carnival put the call out this summer – and guests
and employees responded to the tune of 30,000
images and videos submitted via social media.
In addition to a national TV ad campaign featuring
spots on many popular broadcast and cable shows, the campaign includes fun signage in elevators
and murals in the cafeteria at the Miami headquarters featuring images submitted by employees.
Employees are having a great time checking out all the great photos of their fellow team members!
Reaction has been nothing short of sensational and congratulations to the entire marketing team for
coming up with such a clever and thought-provoking campaign and many thanks to the employees
who shared their wonderful photos. Nicely done!
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FUN NEWS
DELICIOUS COMPETITION
In a unique team-building activity, members of the revenue
management team participated in a competition modeled after the
popular Iron Chef television program. Held at Hugh’s Catering in
Fort Lauderdale, the event asked each of the six teams to create
a tasting menu featuring a variety of delicious dishes using the
“secret ingredient” (in this case, clear rice noodles) for the judges’
review. Everyone agreed it was a terriﬁc event and a great way
to spend some quality time away from the ofﬁce. Wonder what
revenue management will come up with next?
TIME FOR TEA
G’DAY FROM DOWN UNDER
Carnival Liberty’s chef de cuisine and his talented culinary arts team
prepared quite a spread during an afternoon tea for the ship’s team
members. The party featured sweet and savory treats and colorful
pastel-inspired decorations to complete the scene. Thank you, chef!
Decked out in their spiffy red shirts, our Australian sales team poses
for a fun shot in front of the Carnival Spirit during a turnaround day
in Sydney. Lookin’ good, guys!
TOO COOL FOR SCHOOL
FUN TIME SWAN
DON’T LOOK DOWN!
Team members dusted off their old plaid
skirts and knee socks at the Carnival
Conquest’s “Back to School” party. The
only assignment was to have a good
time and by the looks of these photos
everyone received a passing grade!
Steakhouse Server Phacharajarin
Pichitdhanapreeda was the winner of
Carnival Miracle’s inaugural "Build your
own Boat" competition. Here she is
pictured with her ornate ﬁrst-place entry,
the "Fun Time Swan."
Since the Carnival Spirit was deployed
Down Under, team members have been
taking full advantage of the opportunities
to visit stunning ports of call in Polynesia
and the surrounding area. Here, a
group of team members pose next to
breathtaking Haruru Falls during a visit
to New Zealand. Awesome!
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FUN NEWS
‘STREET FOOD FAIR’ A HUGE HIT ON CARNIVAL VALOR
Carnival Valor team members enjoyed a variety of international cuisine
during the ship’s ﬁrst-ever Street Food Fair, with members of the
culinary team donning traditional attire of the many nationalities
represented to add a fun and authentic touch. The ship had several
distinguished guests on board, including SVP of Guest Operations
Mark Tamis, VP of Housekeeping Ian Smith and VP of Shipboard
Finance Operations John Fitzgerald shown here with Chef de
Cuisine Alwyn Coelho and Hotel Director Anuj Khosla. What a
deliciously fun idea!
VISITING THE BRIDGE
FINGER LICKIN’ GOOD!
To better understand how a ship operates, Carnival
Fascination team members were treated to a tour of the bridge
compliments of none other than Captain Carmelo Marino.
Carnival Spirit was the latest ship to host its very own international
feast, which featured everything from sushi and ribs to crepes and
ceviche. It was an amazing celebration of cultures – not to mention
a fun and tasty night of fun!
A GLORY-OUS TOUR
CAKES, CROISSANTS AND COOKIES, OH MY!
Team members from various departments aboard Carnival Glory
got a chance to venture down into the engine room and gain
insight into shipboard operations. Thanks to Chief Engineer Mauro
Fabbrini and Staff Chief Engineer Alﬁo Panebianco for organizing
the tour and Senior 1st Engineer Mario Gustin for escorting the
group on this informative and comprehensive tour.
Tea parties are all the rage ﬂeetwide and the Carnival Paradise
culinary arts team put together their own unique interpretation of
these events with the recent “Real Tea Time” soiree held in the crew
mess. A menu of pastries, snacks, and, of course, several varieties of
tea were prepared – and quickly devoured – by attendees.
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21
FUN NEWS
GREETINGS!
The Carnival Paradise culinary arts team takes a break from
creating tantalizing culinary choices for our guests to pose for
this festive photo opportunity.
INCREDIBLE!
Team members from the Carnival Dream’s
entertainment and youth staff had the unforgettable
experience of exploring the San Juan rainforest. After
a day of hiking through beautiful green mountains, the
day concluded with time to splash amidst a stunning
waterfall and, of course, snap the requisite photo for
Seaview. Good times!
BEHIND THE FUN, INDEED!
OH, CANADA!
Modeled after the wildly popular Behind the Fun tour for guests, the
Carnival Breeze held its own behind-the-scenes activity, this time for team
members. The sought-after tour included a visit to the galley, backstage at
the Ovation Show Room, and other shipboard spaces before culminating
with a visit to the bridge. What a great idea!
Cheers to the Great White North! Carnival Conquest
team members were decked out in their best red,
white and maple leaf attire in honor of an impromptu
Canada Day.
22
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FUN NEWS
TEAM BREEZE AT EASE
Carnival Breeze team members took a break from
their daily duties to explore the mystical Taino Indian
caves during a port call in beautiful La Romana in the
Dominican Republic. The Cave of Wonders includes
800 meters of underground labyrinths. The team
is shown here in front of one of many geological
formations preserved in pristine condition.
IT’S A JUNGLE OUT THERE!
Carnival Magic team members were untamed at a recent junglethemed crew party where attendees were encouraged to break
out their favorite leopard prints and other “wild” attire. A few
participants took the theme a step further and created their own
Avatar-inspired costumes.
TOGA! TOGA!
PARTY LIKE A SAILOR
Inspired by college antics of years gone by,
Carnival Magic team members broke out their
favorite bed sheets for the ever-popular
“toga party.” All agreed it was a fantastic night
and plans are already in the works for more
Roman-inspired fun.
Carnival Inspiration’s housekeeping sailors snapped a group photo at a
recent nautical-themed crew party where they lived their service values of
sharing a positive attitude and including fun in everything they do!
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23
EMPLOYEE APPRECIATION EVENT
As a way of saying “thank you” to team
members for all the hard work that has
been put forth throughout the year,
Carnival hosted an employee appreciation
event at Gulfstream Park. Dubbed
“Carnival Applauds You,” the event
featured a bountiful array of delicious food
and drink, along with terriﬁc entertainment,
from bands to acrobatic acts and
more. It was a great way for everyone
to get together and celebrate our many
accomplishments and achievements this
year. Way to go, Team Carnival!
APPLAUDS YOU!
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GRIDIRON STAR VISITS CARNIVAL BREEZE
BACKSTREET’S BACK – ON THE CARNIVAL IMAGINATION
NFL Hall of Famer Chris Doleman is shown here on the bridge
of the Carnival Breeze with comedian Thomas Brown, Hotel
Director Pierre Camilleri, Captain Stefano Battinelli and Chief
Engineer Antonio Colotti. The gridiron star, who collected 166.5
quarterback sacks during his memorable 13-year pro career, was
on vacation when he was kind enough to pose for this photo.
The top-selling pop group Backstreet Boys were back on the
Carnival Imagination for three days of fun and music with their
most loyal fans. Before heading out for the cruise, the group
donned their best dress whites and posed for this fun photo with
the shipboard team.
FUN WITH A
FUNNYMAN
Carnival Conquest DJ Vinnie
P is all smiles as he poses
with comedian and TV
star DJ Hughley during a
recent charter cruise which
included the popular standup comedian as one of the
featured entertainers.
HEY, IT’S PETER GREENBERG!
CBS travel correspondent Peter
Greenberg is the latest in a series
of stars to visit the Carnival Breeze.
Greenberg, who is pictured here with
Carnival Breeze Hotel Director Pierre
Camilleri and Captain Vincenzo Alcaras,
was on board to tape a segment for the
network that featured lots of footage
of the ship and interviews with several
shoreside executives.
A TALL ORDER
HEAD AND SHOULDERS ABOVE
Shane Battier of the defending NBA champions
Miami Heat poses with kids participating in Carnival’s
Scholarship & Mentoring program at the Miami
headquarters. Battier was there to talk to the kids and
their mentors about his secrets to success, overcoming
obstacles and the importance of education, perseverance
and following your dreams.
Edwin Rodriguez of the guest
logistics team was busy
checking in guests at the Miami
International Airport when he
happened to spot basketball
star Greg Oden, the newest
member of the NBA champion
Miami Heat who was on his
way to training camp. Perfect
timing, Edwin!
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25
HELPING HANDS
(1) Members of the Fun Team are
shown here during one of their visits to
CAMILLUS HOUSE where the all-volunteer
group prepares dozens of meals for the
2
homeless each month. (2) Carnival and the
MAKE-A-WISH FOUNDATION teamed up to
1
2
3
fulﬁll the wish of Ryan Meiry whose dream
it was to meet Carnival Corporation & plc
Chairman Micky Arison, who hosted the
14-year-old and his family for an afternoon
at the Miami headquarters. (3) Carnival
was well-represented at the 10th annual
BEST BUDDIES CYCLING CHALLENGE with
4
Jennifer Buenrostro, Kirk Neal and Vicki
Tomasino doing their part to help this
very worthwhile cause. (4) Decked
out in their custom-designed Carnival
T-shirts, dozens of walkers put their best
foot forward during the SUSAN G. KOMEN
BREAST CANCER WALK in downtown
Miami’s Bayfront Park (5) members of
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6
the Fun Team did their part to help the
community, donating their time preparing
meals for FEEDING SOUTH FLORIDA (6)
Carnival Glory welcomed some special
visitors – students from the UNIVERSITY OF
SOUTHERN MAINE HOSPITALITY who were
on board to learn more about hospitality
and the inner-workings of the massive
ship (7) Nearly 50 members of the Fun
Team participated in CLIA’S NATIONAL
VOLUNTEER DAY event, helping to paint
a fence and clear non-native plants at a
beachside park on Miami Beach.
7
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INTO SPORTS
(1) CARNIVAL CONQUEST team members
boarded a “Fun Ship” of another kind
when they enjoyed a fun-ﬁlled catamaran
adventure in Cozumel (2) The Carnival
Conquest team is all smiles after the
defeated the squad from CARNIVAL MAGIC
1
2
by a score of 9-2 during a “friendly” match
5
in Cozumel. (3) CARNIVAL DREAM held a
fun soccer tournament on board with the
“Goal Getters” (in blue uniforms) getting the
best of “We Are The Champions” (in white)
in a dramatic championship game on Lido
Deck. (4) Amidst the beautiful backdrop of
3
Juneau, Alaska, eight CARNIVAL MIRACLE
4
team members took on the challenge of
participating in the Douglas Island Half
Marathon – and all completed the 13.1-mile
race! (5) CARNIVAL LEGEND has formed its
own “Premier Cricket League” which has
attracted dozens of both accomplished and
6
novice batsmen looking for a fun way to
spend their free time. (6) Under breathtaking
Jamaican skies, the team from the CARNIVAL
CONQUEST embarked on an exhilarating
tubing adventure during a port call in
Montego Bay. (7) Conor Higham was the
winner of the ﬁrst-ever MAGIC GAMES, which
is inspired by the CrossFit craze and uses
beer kegs and other everyday shipboard
items as part of the innovative
ﬁtness regimen.
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HEALTH WISE
Tuberculosis, or “TB” for short, is an infection that is caused by the
bacterium Mycobacterium tuberculosis (M. tuberculosis). The disease is
spread to others when an infected person coughs invisible saliva particles
containing the TB bacteria into the air. The TB bacteria usually attack the
lungs, but can attack any part of the body such lymph nodes, bones and
joints, the brain, and other organs.
TB is a world-wide public health concern. An estimated two billion
people, or one third of the world’s population, are infected. TB is most
prevalent in Asia, Africa, Latin America, Eastern Europe and Russia. Over
one million people per year die of TB.
Signs and symptoms of TB include unexplained weight loss, night
Dr. John Bradberry
Medical Director
sweats and persisting cough including sometimes coughing up blood. The
majority of infected people, however, feel well and do not know they have TB
until the disease has progressed to a late and dangerous stage.
TB is easily diagnosed and is treatable. All crew members are screened
for TB on their ﬁtness for sea duty exam including on the pre-employment
WHAT IS
TUBERCULOSIS?
one and the two year renewal. Much can happen, however, during the
two year interval between your two ﬁtness exams. In an effort to protect
your health and the health of your team members, family members and
our guests, Carnival’s Department of Medical Services now includes TB
screening as part of the ongoing crew wellness program.
It is thus vitally important that all crew members cooperate by
participating in the crew wellness program.
As always, if you have concerns about your health and well-being, please
consult a shipboard medical ofﬁcer. The medical professionals of Carnival’s
department of medical services stand ready to be of service to you.
HEROES ON THE HIGH SEAS
EDITOR’S NOTE: As part of a regular feature in Seaview’s Health Wise
column, we are including the following guest story that demonstrates yet
another example of the shipboard medical staff’s efforts in providing lifesaving
medical care to our guests.
A 72-year-old male guest on the Carnival Breeze experienced a life-threatening
medical emergency that required the donation of ﬁve liters of zero positive
blood. An urgent announcement was made asking team members with zero
positive blood who wished to volunteer to proceed to the Carnival Breeze’s
medical center.
Within minutes, 42 crew members were at the medical center to donate blood
which was administered to the guest. The ship’s food operations team also did its part by providing healthy refreshments to the
blood donors. Carnival Breeze arrived at PortMiami just before 4am on Sunday morning to disembark the guest who was transferred
to a shoreside medical facility, thanks to the incredible generosity of the Carnival Breeze team. What an amazing testament to the
dedication of Carnival’s team members! Way to go!
28
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&
BITS PIECES
SUDOKU ME CRAZY
2
7
It’s always nice to learn more about the person you’re speaking with, especially
9
7
3
8
1
3 6 9
4 7 2
8
5
if they are a new acquaintance. So let’s ask “Where are you from?”
Spanish: ¿De dónde eres?
Dutch: Waar kom je vandaan?
Polish: Gdzie jesteś?
8
6
LANGUAGE
CORNER
9
4
5 3 4
8 6 1
9
5
2
French: Où êtes-vous?
For more help with conversational skills, visit www.howdoyousay.net
FUN FACTS:
PERSERVERANCE:
Don't let the fear of the time it will
take to accomplish something
stand in the way of your doing
it. The time will pass anyway; we
might just as well put that passing
time to the best possible use.
NEW YORK'S CENTRAL PARK is nearly twice the size of the
entire country of Monaco.
Austria was the ﬁrst country to use POSTCARDS.
ENGLISH is the only language that capitalizes the
ﬁrst person singular, “I.”
~ Earl Nightingale
Even ANTARCTICA has an area code. It is 672.
Months that begin on a Sunday will always have a FRIDAY THE 13TH.
WORD FIND
Research has shown that GINGER is more effective than
Dramamine in combating motion sickness.
A DIME has 118 ridges around the edge;
a quarter has 119.
About twenty-ﬁve percent of the population
SNEEZES when they are exposed to light.
An APPLE, POTATO, AND ONION all taste
the same if you eat them with your nose plugged.
The search engine GOOGLE got its name from the word “googol,”
which refers to the number one with a hundred zeros after it.
The KING OF HEARTS is the only king without a
moustache on a standard playing card.
160 cars can drive side by side on
the MONUMENTAL AXIS in Brazil,
the world's widest road.
S CO L O S S E
MEK LK Y T Y
A AE L V LA I
Q CG U R P T G
X GR Y Q I U F
E N Y OW S E K
G Z I NP LOF
E HJ HT OFM
I O Q OP W L S
S KW L C S I I
Y EQ F R E B S
R JQ HY NEO
U MH I H C R A
Y C I PC AT L
V NK MQWY J
U
X
O
F
C
G
T
L
E
Z
S
Y
Y
A
U
MF E
F EG
I TN
O SE
N RH
B T E
H EN
F YO
S VT
U DS
Z LU
G XB
AWE
H AM
J BX
AS D
YZ F
EHM
RC L
SWO
ROW
OPW
CG R
KX F
TU E
CS C
LG S
TA G
JA T
BE X
COLOSSEUM
ACROPOLIS
EIFFEL TOWER
STATUE OF
LIBERTY
AYERS ROCK
BLUE MOSQUE
GATEWAY ARCH
SPHINX
STONEHENGE
TAJ MAHAL
YOU COULD BE A WINNER!
Enter Seaview Magazine’s 15th Annual Photo Contest!
For the past 15 years, Seaview Magazine has provided Carnival team members a chance to demonstrate their
photographic skills through its annual Photo Contest, which this year promises to be bigger and better than ever!
CONTEST RUNS THROUGH MAY 1, 2014
Consent form and complete details can be found on the intranet homepage.
Send your photos via outlook to [email protected] or interofﬁce mail to MSPR 530S.
GOOD LUCK AND GET SNAPPING!
SEAVIEW
PHOTO
CONTEST
$100 American Express gift cards will be awarded to the ﬁrst-place winners in each category.
Winners will be announced in the spring 2014 issue of Seaview Magazine which will showcase a variety of contest photos.