As Head of Business and Cultural Affairs for Universidad Nacional Autónoma de México in Chicago, Arturo Castro designs and delivers cultural workshops in areas such as Latin American culture and history, art exhibits and leadership development for multi-cultural organizations. Mr. Castro’s interactive and energetic style has provided his clients and participants with unique knowledge and perspective in fun and creative course dynamics. As part of his job with the National University of Mexico in Chicago, he develops and implements course curricula such as The History and Flavors of Tequila, History of Mexican Cuisine, History of Salsa and Afro Cuban Rhythms and other. For over twenty years, he has also provided cross-cultural, leadership and organizational development consultation and training for Fortune 500 firms and trade organizations. CORE CAPABILITIES Consulting Assess, facilitate, intervene and prescribe for performance, organizational, procedural, systemic, interpersonal, cultural and personal opportunities at various companies and teams. Performance Management Systems - help organizations redesign and learn performance based compensation systems. Liaison between The Educational Foundation of the National Restaurant Association and Mexican government and industry authorities for the establishment of a national certification program in Food Safety for Mexico. 350 W. Erie St., Suite 300. Chicago, IL 60654 www.chicago.unam.mx Design Design customized Spanish and English language programs, curricula and tools - such as books, reference guides, posters, self-instruction language kits and practices for industry/job specific communication challenges. Development and marketing of the first ever job specific communication software, Search & Say Spanish for Golf Course Management. An innovative, cutting-edge application that allows for effective and fast interaction with Spanish-speaking employees in the workplace. Leadership of Latino Employees Workshop. Customized design for corporate cultural transition, management development and others. Employee Orientation for Golf Course Maintenance. How to Improve Employee Engagement in Latinos. Sexual Harassment Prevention Training. Training Facilitate management, leadership, Engagement, Hospitality Skills, Bartender Skills, Server Skills, Up-selling and Sales Psychology, team development, facilitation skill workshop, sexual harassment prevention, diversity, training skills, safety, food safety-ServSafe, software applications, corporate transitions, organizational alliances, national certification programs, bilingual practices, and other. Curricula Delivered Engagement, Cultural Considerations of Implementing an Engagement Strategy Employee Engagement Parenting with Emotional Intelligence Communication Skills, Performance Management Systems, Coaching and Counseling, Cultural Considerations of Engagement Strategies, Customer Service, Interviewing Skills, Balancing Work and Personal Life, TQM Concepts, Problem Solving Models, Process Redesign, Team Building, Cross-Cultural Communication, 7 Habits of Highly Effective People, Career Development, Personal Development, software and sales Large-scale seminars - design and facilitation of training and other bilingual events for groups as large as 800, topics may include: team development, corporate culture, value definition, problem-solving , strategic planning, vision and mission statements and change management Speaking American Hotel and Motel Association Quality Conference, Council for Hotel and Restaurant Trainers, Taco Bueno Restaurants - Key Note, Chick Fil-A - Key Note, Kraft Foods Headquarters, national and regional trade association conference speaker. 350 W. Erie St., Suite 300. Chicago, IL 60654 www.chicago.unam.mx
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