General Division-Job Posting Job Title: Systems Engineer II Salary Grade: Department: Information Technology Reports To: Deputy Director of IT FLSA Status: Exempt 10 Salary: $66,093-$79,310 Date Created: May 2015 Date Revised: POSITION SUMMARY Design, implement, troubleshoot, analyze and maintain the hardware and software Infrastructure of internal and external customer environments; including network connectivity and utilization, Windows server administration, virtualization, performance tuning, backup and restore. Assist in programming needs for various software platforms and assists Program Analysts as needed. Identifies, researches, and resolves technical problems. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks, and provide support for escalated trouble tickets. Primary focus is to insure that hardware and software compatibilities are maintained while assisting other department engineers in a comprehensive fashion. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. A System Engineer provides investigation, diagnostic testing and repair of hardware, software, and infrastructure systems and helps insure enterprise compatibility. 2. Responsible for the planning and engineering of an organization's systems infrastructure. Includes the implementation and design of hardware and software. 3. Monitor the performance of systems. Troubleshoot and resolve computer and telephony related issues. 4. Maintain software applications, operating systems, and regular maintenance of software platforms. 5. Assist in virtualization and containerization (e.g., VMware, Virtual Box). 6. Provide a comprehensive approach to maintaining hardware and software systems by working closely with software programmers and infrastructure specialists. 7. Provide quality service that continuously improves, that meets or exceeds public expectations, and that ensures all are treated with courtesy, dignity and respect. The above statements are intended to describe the general nature and level of work being performed by individuals assigned this classification. They are not an exhaustive list of all job duties performed. Other duties may be assigned. 1 General Division-Job Posting Job Title: Systems Engineer II Salary Grade: Department: Information Technology Reports To: Deputy Director of IT FLSA Status: Exempt 10 Salary: $66,093-$79,310 Date Created: May 2015 Date Revised: SUPERVISORY RESPONSIBILITIES None. KNOWLEDGE, QUALIFICATIONS, SKILLS and ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Alternative qualifications may be substituted if sufficient to perform the duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Three years of experience administering Active Directory in a Windows Server 2003 or later environment. 2. Must have knowledge/understanding of at least 4 of the following: wide area networks, Windows Server administration, Windows desktop and server patching best practices, VoIP, audio/video recording equipment, video conferencing equipment. 3. Excellent network troubleshooting skills. 4. Ability to organize and prioritize duties. 5. Good written and verbal communication skills. 6. Technical, analytical and interpersonal skills required. 7. Knowledge of programming languages and methodologies. 8. Experience with SQL scripting. 9. Experience with automation software. EDUCATION and/or EXPERIENCE Bachelor’s Degree in Computer Science, Information Technology, or related field from an accredited four year college, university, or vocational school is required, or six years of full-time paid experience in IT/IS. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Must be able to push and pull up to 75 pounds and lift and carry 15-20 pounds on a regular basis. 2 General Division-Job Posting Job Title: Systems Engineer II Salary Grade: Department: Information Technology Reports To: Deputy Director of IT FLSA Status: Exempt 10 Salary: $66,093-$79,310 Date Created: May 2015 Date Revised: WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COURT EXPECTATIONS of EMPLOYEE In accomplishing the responsibilities of this position, the Court expects that the employee will adhere to the mission and values of the Court as well as all Court policies and procedures. In addition, while carrying out the duties of this position, the employee is expected to model high ethical conduct on and off the job, and exhibit a professional and respectful demeanor with all Court employees. Qualified applicants may be required to submit to testing and provide writing samples. Proof of education and employment references will be required before final interview. Employment predicated upon successful completion of criminal record check, drug testing and 180-day introductory period. APPLICATION PROCEDURE: Please complete an on-line application. Applications and resumes will only be accepted through the on-line process. Position will remain open until filled. Visit our website: www.cmcoh.org. Equal Opportunity Employer – Smoke-free and Drug-free Workplace 3