WE OFFER YOUR BENEFIT GREAT EXAMPLES LOCAL AUTHORITY: “HIGH-LEVEL CLIENT SATISFACTION STARTS WITH OPEN AND HONEST DIALOGUE” Eurest Services’ long-standing experience of personnel transfers indicates that a good start, with open and honest dialogue between all parties, is crucial for stable service provision and high-level client satisfaction. FOR FEEL-GOOD AND WELL-BEING In 2010, a local authority invited tenders for cleaning of its sites; a task which it had previously handled within its own ranks. Eurest Services won the tender, and that meant that the local authority’s service personnel would be joining Eurest Services’ new service team. A change of employer can potentially cause uncertainty among the work force. To counter that risk, Eurest Services has developed a standardised procedure for employee transfers to ensure secure and stable transitions for the employees. OPEN AND HONEST DIALOGUE From day one of the transfer from the local authority, Eurest Services was focused on balancing mutual expectations and on honesty surrounding the new situation for the employees. This approach meant that everyone gained a greater understanding of the new set-up, the working conditions and the service. It was also a solid platform for achieving employee motivation and commitment. The Service Manager comments: “At the preliminary briefing of the service team, representatives of the 3F trade union attended, and they helped to clarify how the business take-over would affect the employees. This gave the employees peace of mind, which was motivating for them and boosted their commitment.” Ongoing information and close dialogue are still a regular component of the working relations, between both the employees and with the client. This close dialogue creates service stability and continuity, and ensures that tasks are performed as agreed. WANT TO READ MORE CASE STUDIES? CALL US ON +45 72 22 88 88 YOU SAVE TIME As a stable service provider with more than 40 years’ experience, we take care of everything. You can confidently take a step back and devote your time to your core business instead. YOU GET VALUE FOR MONEY Superior quality. We are constantly looking out for improvements or economies to benefit you. WE TAKE RESPONSIBILITY Towards you as our client, towards our employees and for the environment. We are one of few Danish service providers certified in both occupational health & safety and environmental management. We meet international requirements for corporate social responsibility and sustainability and more than fulfil the strict requirements of ‘Servicenormen’, the standards for the service industry laid down by Danish Service Industries Federation. FACILITY MANAGEMENT CLEANING FOOD SERVICES Compass Group A/S www.compass-group.dk [email protected] 72 22 88 88