CO-OP Portfolio of Solutions
Be there with everything members are looking for. Technological
advances. Mission-driven social values. CO-OP Financial Services is uniquely
positioned to turn today’s megatrends into real opportunities for greater success.
CO-OP has helped guide the credit union movement through more than three
decades of relentless change, and continues to develop new ways to enhance the
member experience, fight fraud, manage risk, and strengthen revenue streams.
CO-OP Portfolio
of Solutions
Today, CO-OP’s scope and community commitments include:
• 50 million credit union cardholders
• 3,500 credit unions with 1,200 member-owners
• 30,000 ATMs and 5,200 shared branches
• 3 billion annual volume of electronic funds transfer and shared branching
transactions
• ATMs and shared branches in all 50 states
• $1 million Miracle Match
SM
by CO-OP support for local Children’s Miracle
Network Hospitals
CO-OP offers the only consumer-branded suite of credit union-owned financial
convenience technologies. It’s a comprehensive portfolio of solutions and support
that encompasses all the elements essential to a true omnichannel financial
services experience.
L
ocations Through its robust, nationwide network infrastructure,
CO-OP provides access to convenient ATM and shared branch locations
from coast to coast. They’re supported by the most recognized credit union
consumer brand, as well as leading-edge terminal driving and self-service
innovations.
Mobile/Virtual
Linked through the CO-OP Connect technology
platform and its rapid-implementation interfaces, CO-OP’s constantly
evolving suite of solutions for mobile, tablet and online access includes the
latest technology for digital wallets, real-time person-to-person payments
and remote deposits.
C
O-OP Member Center
Staffed 24/7, CO-OP’s call center
services provide personalized assistance with account and cardholder
inquiries, and can build revenue with lending services.
C
ard Payments
With a single, integrated platform for PIN and
signature Debit, as well as your choice of Full-Service or In-House Credit,
CO-OP lets you build a highly competitive card program backed by advanced
analytics, powerful fraud and risk management capabilities, plus loyalty and
member engagement programs that differentiate your credit union.
THINK CO-OP continues to help lead the evolution of the credit union
movement
with the THINK program of online resources, annual conference
and regional events, as well as the THINK Prize for innovation.
Be There Be More
LOCATIONS
CARD PAYMENTS
CO-OP ATM
CO-OP Debit
■■ L
ocator Services
■■ PIN POS
■■ Member Marketing
•• ATM Signage Program
•• CO-OP Marketing Portal
■■ D
ebit Processing—PIN & Signature
•• Relationship Management
•• Implementation Management
•• Card Issuance
■■ Analytics Tools & Reporting
®
•• CO-OP Revelation
■■ Member Marketing
•• CO-OP Preferred
•• Multi-channel Marketing
•• CO-OP Marketing Portal
■■ Loyalty & Member Engagement
•• Member Rewards by CO-OP
-- Web & Mobile App
-- Admin Client Tools
-- Merchant Funded & Relationship Rewards
-- Custom Redemptions
-- Turnkey Marketing
-- 24/7 Member Service
•• Photo-OP™ by CO-OP
■■ Fraud & Risk Management
•• Security Innovations
®
-- EMV Chip Cards
-- Apple Pay™ & Tokenization Support
•• Fraud Prevention & Management
-- Controls & Alerts
SM
»» CardNav by CO-OP
»» Concierge by CO-OP API
»» Case Management Dialer
»» Text Alerts
-- Predictive Analytics
»» Falcon™ Neural Network
®
»» CO-OP Revelation Forensics
-- Falcon™ Case Management
-- Recovery & Dispute Management
-- Card Member Fraud Security
ATM Terminal Driving
■■ A
TM Innovations
•• ATM Visual Control
-- Content Manager
-- Electronic Journal Manager
-- Remote Manager
•• CO-OP ATM Check Imaging
®
•• CO-OP Revelation
■■ ATM Security
®
•• EMV at the ATM
■■ ATM Self-Service
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•• NextGen ATM by CO-OP
•• In-Lobby Teller
■■ ATM Managed Services
•• Fleet Consultation and Servicing
•• Fleet Maximization and Innovation
•• Managed Vendor Services
•• ATM Processing
CO-OP Shared Branching
■■ L
ocator Services
■■ Member Call Center
■■ Member Marketing
•• CO-OP Marketing Portal
MOBILE/VIRTUAL
CO-OP Connect
Mobile
■■ CO-OP Mobile
®
■■ Sprig by CO-OP
Digital
■■ Alkami Digital Banking
■■ CO-OP Bill Pay
Mobile Wallets
■■ RealPay by CO-OP
■■ Apple Pay™
API Suite
Check Imaging
■■ My Deposit Small Business
■■ My Deposit Branch
■■ My Deposit Mobile (RDC)
O-OP MEMBER
C
CENTER
Member Interaction Services
Lending Services
Card Support Services
Credit – Full Service
■■ F
ull-Service Processing—TMG Partnership
•• Relationship Support
•• Implementation Management
•• Card Issuance
•• Small Business & Commercial Card
Processing
•• Account- & Transaction-Level Pricing
■■ System & Data Access
•• Springboard—Reports Access & Archive
•• Dynamic Reporting
•• On-line Data Services (ODS)
■■ Analytics Tools & Support
•• Portfolio Consulting
•• Catalyst
•• ClearTrend
®
•• SpendTrend
■■ Member Marketing & Communications
•• Turnkey Marketing Programs
-- Acquisition & Usage
-- Balance Transfer
•• Credit Line Management
•• Statement & Letter Generation
•• Fee & Finance Charge Generation
•• Collection Services
•• TMG Now Extranet
■■ Loyalty & Member Engagement
•• Member Rewards by CO-OP
-- Web & Mobile App
-- Admin Client Tools
-- Merchant Funded & Relationship Rewards
-- Custom Redemptions
-- Turnkey Marketing
-- 24/7 Member Service
•• Cardholder Benefit Support
•• MyCardInfo.com Member Servicing
Site
•• IVR Support
■■ Fraud & Risk Management
•• Security Innovations
®
-- EMV Chip Cards
-- Tokenization Guidance and Support
•• Fraud Prevention & Management
-- Falcon™ Neural Network
-- Fraud Recovery and Dispute
Management
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-- DefenseEdge
Credit – In-house
■■ I n-House Processing
•• Relationship Management
•• Implementation Management
•• Card Issuance
■■ Data Analytics Tools & Support
•• Portfolio Consulting
•• Dynamic Reporting
®
•• CO-OP Revelation
■■ Member Marketing
•• Multi-channel Marketing
•• CO-OP Marketing Portal
■■ Loyalty & Member Engagement
•• Member Rewards by CO-OP
-- Web & Mobile App
-- Admin Client Tools
-- Merchant Funded & Relationship
Rewards
-- Custom Redemptions
-- Turnkey Marketing
-- 24/7 Member Service
•• Photo-OP™ by CO-OP
•• Cardholder Benefit Support
•• After-hours Member Call Support
■■ Fraud & Risk Management
•• Security Innovations
®
-- EMV Chip Cards
-- Apple Pay™ & Tokenization Support
•• Fraud Prevention & Management
-- Controls & Alerts
SM
»» CardNav by CO-OP
»» Concierge by CO-OP API
»» Case Management Dialer
»» Text Alerts
-- Predictive Analytics
»» Falcon™ Neural Network
®
»» CO-OP Revelation Forensics
-- Falcon™ Case Management
-- Recovery & Dispute Management
-- Card Member Fraud Security
THINK
■■ THINK
■■ THINK
■■ THINK
■■ THINK
Online at co-opthink.org
Conference
Prize
It Out Events
CO-OP Financial Services
9692 Haven Avenue
Rancho Cucamonga, CA 91730
CO-OPFS.ORG
©2015 CO-OP Financial Services
052115CF15179