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Outlook Not Updating, - Cached Exchanged Mode
This guide assumes the following pre-requisites:
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You are using Outlook as your email Client
You are using Either Outlook 2007 or 2010
Outlook can use a setting called Cached Exchanged Mode which creates a local copy of your
mailbox on your computer. This is very useful for Laptop users as it enables them to access
their email when they have no network connection. They cannot send or receive but can
review old messages and compose ones to be sent later. However, if Cached Exchange
Mode is on, it can stop new appointments / Calendar items and entries in the address list
from updating correctly. If you are having these issues you can resolve this by turning
Cached Exchange mode off.
Outlook 2007
1. On the Tools menu, click Account Settings.
2. On the E-mail tab, click the Exchange account, and then click Change.
3. Under Microsoft Exchange server, clear the Use Cached Exchange Mode check box.
4. Click More settings and then Advanced.
5. Clear use cached exchange mode if it selected. (See Screenshot below).
6. Click Apply and Okay. Restart Outlook for the changes to take effect. If your check
your Calendar items / the Global Address list, you should see that they are now up
to date.
Outlook 2010
Clearing Cached Exchange Mode in Outlook 2010 is very similar to Outlook 2007.
However, you need to access your account in a slightly different way. Please follow the
below step and then repeat steps 2-6 above.
1. Click File > click the Accounts Settings button and click Account Settings…