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Kamen E. Jenkins
3802 San Miguel Lane ● Rockledge, Florida 32955 ● (321) 403-6356
[email protected]
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PROFESSIONAL SUMMARY
Accomplished sales and marketing professional with fourteen year experience managing sales,
marketing home medical equipment, health care contracts, budgets, scheduling, compliance, and
inventory coupled with strong leadership skills, excellent computer skills, and an effective
communicator. Areas of expertise include:
● Healthcare Marketing
● Contract Review & Negotiation
● Margin Improvement
● Bid Research & Generation
● High-Level Relationship Management
● Compliance & Patient Care Program
● Government Affairs & Vendor Contracts
● Sales Budgeting & Forecasting
● Customer Retention
● Presentation Development & Delivery
● MS Word, Excel, Power Point, Outlook
● Brightree
● Respironics Encore Anywhere
● UPS Barcode/Scanning System with Point of
Delivery System
PROFESSIONAL EXPERIENCE
HMA/Wuesthoff Home Medical Equipment
Rockledge, FL
Marketing Coordinator
2008-Present
Responsible for increasing annual revenues by growing durable medical equipment (DME) business,
marketing all DME services to physicians and other healthcare fields, customer relations, government
affairs, and compliance.
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Plan and manage marketing initiatives for target audiences
Manage & resolve all customer service issues
Negotiate & administer vendor contracts
Participate in manage care contract negotiations
Head of government affairs & compliance for the department
Establish CPAP Compliance & Patient Care Program
Cut supply shipping costs by 60% by implementing new program
Increased CPAP supply sales by 40% resulting in a $400,000 per year increase in revenue
New Business Development
Consult with the Director on lease agreements for HME properties
Negotiate per Diem rates for Hospice contract
Designed a plan to inform the local medical community of the Competitive Bidding process
Increase DME's chances of receiving contracts for all competitive bid items in our competitive
bid area
Established donation of medical equipment to Homeless Veterans organizations
AIDET Trainer – Customer Service Driven Initiative
Gold Star Award Recipient
Wuesthoff Ambassador
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Better Bones Development Committee Member
Getting to Great Launch Committee Member
Getting to Great Steering Committee Member
Getting to Great Team Leader
Women’s PowHer Fest Planning Committee
Leadership Brevard Member
Co-Chair of Wuesthoff Health Systems Good Government Council
Nielsen Blue Ribbon Task Force Planning Committee Member( Medtrade 2013)
Member of Congressman Posey’s Roundtable on Competitive Bid
A Better Choice Realty of Brevard Inc.
Merritt Island, FL
Sales & Training Manager
2003-2008
Responsible for sales, marketing, scheduling, compliance, and training functions for company.
Supervise & direct office staff of 4 employees and 25 independent contractors.
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Analyze monthly sales and expense reports and make adjustments to ensure profit
Handle all aspects of marketing including generating new advertising promotions & presenting
to all agents
Track & assist sales from contract to closing
Maintain desk rotation and scheduling of agents
Ensure state license certification of all current real estate personnel
Check listings & closed files for compliance with local association guidelines as well as state
requirements
Recruit & interview potential real estate new hires and present recommendation to broker
Train new hires to ensure company standards are being met
Handle day to day operations of office and handle all customer comments/questions prior to
them going to the broker
Obtain new business through cold calls, direct mailings, door-to-door, and networking
Interact & communicate with individuals from a variety of industries on a daily basis
Property management including inspections, securing tenants, tenant relations/repairs, and
evictions
Report directly to the Broker/Owner
Enterprise Rent-A-Car
Melbourne, FL
Assistant Branch Manager
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2001–2003
Started as Customer Service Representative, promoted to Assistant Branch Manager
Responsible for client customer service including landing commercial accounts, customer
relations, up-selling rentals & selling damage waiver insurance
Handled payment processing, vehicle inventory, nightly drawer reconciliation, recovering
unreturned cars, insurance claims, opening & closing branch, picking up & dropping off clients,
and servicing new commercial accounts
Analyze weekly & monthly performance reports and make correction adjustments
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Received awards for customer service as well as top sales bonuses
UPS
Rockledge, FL
Night Operations Manager/Warehouse Supervisor
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1998-2001
Supervise the unloading of local trucks
Sorting for time sensitive outbound packages
Facilitate loading onto semi headed to MCO for overnight packages
Maintaining OSHA training requirements
Internal & external communications with other centers
Ensuring safety & compliance of all employees during my shift
Handled inventory control both inbound & outbound packages
Managed scheduling, hiring, terminating, accident reports, weekly time sheets, generating &
analyzing performance reports including labor costs, run time, on-time shipments, and down
time for belt problems and correcting deficiencies
Worked extensively with barcode & scanning system
Reporting directly to distribution center manager
EDUCATION
University of Alabama
4 years coursework in Business Administration
Currently finishing Bachelors
Brevard Community College
Associate of Science in Business Management
Tuscaloosa, AL
Cocoa, FL