Dateline: NH November 2012 a publication of the New Hampshire Automobile Dealers Association GPS: Goals, Plans and Strategies NHADA Maps Its Future By Peter J. McNamara, President T here are many ways of mapping journeys. For hundreds of years, sailors have used sextants to reference the altitude of the sun, moon and stars to plot their voyage. When I squeezed into the station wagon with my six siblings (yes, six) for the family vacation, my parents kept the dog-eared “State Farm” road atlas handy. Today, most of us use a GPS unit or phone app just to get to the store to buy milk. What’s in NHADA’s Engine? You! Now even NHADA has a G.P.S. for its own journey: Goals, Plans and Strategies. This GPS was created to map the association’s voyage over the next three years. Earlier this year, your NHADA leadership team, led by then Chair Peggy Proko, gathered for a retreat to examine the association’s strengths, weaknesses, opportunities and threats. This summer the NHADA board, led by current Chair Donna Gaudet Hosmer, adopted the final strategic plan, dubbed the “GPS.” The GPS consists of five strategic goals and over 30 strategic steps. The goals are deceptively simple: GPS – continued on page 4 Thumbs Up For CCSNH By Donna Gaudet Hosmer, NHADA Chair C entral to every NHADA member’s business is an engine. Some of you sell cars with gas or electric engines. Some of you sell motor scooters with 49cc engines others sell equipment or trucks with massive engines. Some of you offer the latest in clean diesel engines and others put natural gas conversion kits on vehicles. Some of you service engines and finally our recyclers dismantle vehicles to sell the engines or components. Without these engines, your sales and service – your business – would disappear. NHADA is no different. Its engine is made up of volunteers. Without NHADA owners and employees volunteering to serve on committees, on boards of directors or even just making a phone call to a state official, NHADA would sputter to a halt. Fortunately, the NHADA engine Engine – continued on page 21 James Strong, Ben Apgar, and Cameron Durling of Concord Regional Technology Center give the NH Automotive Technology College and Career Fair a big thumbs up! Photo by Jean Conlon By Jean Conlon, NHAEF Programs Administrator Nearly 800 high school students from all over NH got under the hood and in the driver’s seat at an automotive career expo hosted by the NH Automobile Dealers Association (NHADA), the NH Automotive Education Foundation (NHAEF), and NH’s Community Colleges, at the NH Motor Speedway in Loudon on October 12. The NHADA, NHAEF and the community colleges have partnered on this event for many years to introduce NH students to opportunities in the automotive field. Thumbs Up – continued on page 18 The colleges and area auto dealers Learn Your Candidates’ Positions: www.nhada.com/elections Dateline: NH a publication of the New Hampshire Automobile Dealers Association 2012-2013 NHADA OFFICERS Chairman Donna Gaudet Hosmer 1st Vice Chair Andy Crews 2nd Vice Chair Chris Weiss Treasurer Holly Carlson Secretary Eileen Sleeper President Peter J. McNamara Bronze Manheim New England association partner Wholesale auto auction For more information, you may contact them at 508-823-6600 or view their Web site at www.manheim.com. 2012-2013 NHADA DIRECTORS Peggy Proko, Immediate Past Chairman Marc Bourgeois, At-Large Franchised/Independent Michael Cooney, Independent Used Car Roger Groux, At-Large William Gurney, Independent Repair/Service Paul Holloway, Honorary Scott Holloway, At-Large Jim Lagana, Heavy Duty Trucks Mike Kopp, At-Large Franchised/Independent George Mullin, Motorcycles Ken Plante, At-Large AIADA DIRECTOR Peggy Proko NADA DIRECTOR Jack Tulley This publication is designed to provide accurate and authoritative information in regard to the subject matters covered. In publishing this newsletter, neither the authors nor the publisher are engaged in rendering legal, accounting, or other professional services. If legal advice or other expert assistance is required, the services of a competent professional should be sought. Advertisements appearing in Dateline: NH do not indicate a specific endorsement by NHADA of the products or services unless the NHADA endorsement symbol appears with the advertisement. Published monthly at Bow, New Hampshire, by the New Hampshire Automobile Dealers Association. Mailing address: P. O. Box 2337, Concord, NH 033022337, 603-224-2369/ 800-852-3372. STAFF Publisher Editorial Director Managing Editor Design and Layout Advertising Coordinator Photographer Full Page: 1/2 Page: 1/3 Page: 1/6 Page: Donna Gaudet Hosmer Peter J. McNamara Nathaniel Stout Lisa Lavoie Michael Rosenblum ADVERTISING RATES Color $700 Color $450 Color $375 Color $300 www.nhada.com page 2 B&W $575 B&W $375 B&W $300 B&W $250 2012 Election Services Online: www.nhada.com/elections Our website’s election section gives you candidates’ answers to important questions. Look for matrixes comparing responses of candidates for particular offices. A Legislative Scorecard looks at the past two legislative sessions and identifies six priority bills that NHADA supported or opposed. NHADA urges you to be as informed as possible for the upcoming elections; these candidates have such a direct impact on our industry here in NH. For information, contact Dan Bennett, vice president for government relations, at [email protected] or call 800-852-3372. Inside This Issue Benefits Insurance Division Opens Enrollment........................................................ page 3 Claims Only 55 Shopping Days ’Til Christmas............................................................ 19 Loss Prevention Trains High Schoolers In Safety............................................... 22 Compliance Who’s an Employee? Who’s an Independent Contractor?.................................. 10 Dealers and Inspection Station Audit Process Explained................................... 14 SQG Self-Certification Due This Year (Again!)................................................. 16 Departments NADA News: Stair-Step Incentive Programs Opposed....................................... 7 From Your AIADA Director - Election Fatigue Aside, Your Vote is Critical......... 9 Education NHADA Golf Tournament - Something to Cheer About............................ 12-13 Jewett Automotive Design & Construction Supports Automotive Education... 17 Features Jack Tulley Honored at October Retreat............................................................. 8 First John T. Grappone Spirit of Excellence Award Presented............................ 15 Grand Opening at the New Grappone Toyota.................................................. 23 Workers’ Compensation Why is Workers’ Compensation Impacting Medicare Coverage?......................... 6 November 2012 Dateline: NH a publication of the New Hampshire Automobile Dealers Association Insurance Division Opens Enrollment Laurie Churchill, Account Producer R ising prices continue to be the main culprit for increases in health care costs, growing at about twice the rate of the general Consumer Price Index (CPI). The Northeast has the highest per-capita spending in the country. In addition, health care spending in New Hampshire is increasing even more rapidly because by 2030, nearly a third of us will be over the age of 65. This is challenging for employers who seek to control costs, comply with health care reform legislation, and balance benefits with employees’ need for access to affordable health care, a secure retirement and a competitive salary. At NHADA, our focus is on three major things: •bringing affordable options to our member employer groups, November 2012 •engaging employees to be active consumers of their healthcare, and •simplifying our offerings for the ease of doing business. Then we go one important step further with personalized service to assist members throughout the year. In 2013, we continue to offer twelve Anthem Blue Cross and Blue Shield plans and offer as many as three plans within one employer group. No matter what the size of your business is, we at NHADA use our purchasing power to establish rates that are as competitive as possible while appropriately reflecting the dollars needed to cover claims and administrative expenses. NHADA also offers many other products and services through Northeast Delta Dental, VSP (Vision Service Plan) and Anthem Life and Disability. There is no rate change for any of these plans for 2013. If you would like to see proposals for any of our NHADA employee benefits, please feel free to contact Laurie Churchill at [email protected] or call 800‑852‑3372. nOVEMBER Online Store Special 15% Off! entire month of May Job and Time Tickets www.nhada.com/store or call 800-852-3372 page 3 Dateline: NH a publication of the New Hampshire Automobile Dealers Association GPS – continued from page 1 Membership Excellence: Provide essential services to grow and retain membership. Public Relations: Promote the industry’s positive image and impact. Leadership Development: Maintain a structure, workforce and finances to B ronze sustain a powerful association. Advocacy: Continue to be the industry’s trusted leader and voice. Education & Resources: Be the preeminent source for compliance education and information. association partner Admirals Bank Provides auto financing & competitive rates For more information, please contact John Saviano by phone 401-248-7229 or email [email protected]. Track us: I’ve included a one-page GPS sheet that lists the five goals and most of the strategic steps. You can access this at http://bit.ly/X1XKGZ. Going forward, Dateline: NH will provide occasional postcard updates to let you know how our GPS journey is going. You are part of the NHADA family so you’ll want to hear about our travels! Join us: Please read Donna Hosmer’s article about volunteering for the association (front page). We would love to have you hop into the family station wagon as we go on this three-year expedition. I promise you’ll get a window seat. Upcoming Seminars 11/13 Harassment & Discrimination Prevention – Mark T. Broth, Esq., Devine Millimet 11/14 F&I Best Practices – Brad Heim, F & I Resources 12/11 Tax Planning for 2013: The Aftermath of the Election – Bart Haag of Albin, Randall and Bennett 12/18 Employment Law: Wage & Hour – NH Wage & Hour; Administrator Michele Small and Jennifer Shea Moeckel, Esq., Cook, Little, Rosenblatt & Manson, pllc Watch for NHAEF weekly emails for updates and registration instructions. page 4 November 2012 Dateline: NH a publication of the New Hampshire Automobile Dealers Association Why is Workers’ Compensation Impacting Medicare Coverage? Peter Sheffer, WCT Director M edicare has been in the spotlight recently as politicians debate the best and most cost effective way to provide health care services for Americans over the age of 65. We are all painfully aware of the rising cost of health care and the potential lack of funding for Medicare in the future. Medicare has always tried to capture money that has been paid out for medical services, but which should have been paid by some other insurance carrier. The current administration has stepped up such efforts through the use of mandatory insurance carrier electronic reporting of claims. The Medicare Secondary Payer Mandatory Reporting Provisions in Section III of the Medicare, Medicaid, page 6 and SCHIP Extension Act of 2007 developed a timeline whereby Group Health Plans, Liability Insurance, No Fault Insurance, and Workers’ Compensation are required to electronically report claims to the Medicare Coordination of Benefits Contractor. Stiff penalties were put into place to ensure compliance with reporting deadlines. When the claims are reported to a coordination-of-benefits contractor, that person determines if Medicare has made payments on a claim for which other insurance was responsible. If they find that Medicare has made such payments, a letter is sent to the responsible insurance carrier with a copy to the Medicare beneficiary advising them of the potential pay- ment and ultimately Medicare requests reimbursement. Again, stiff penalties are in place for failure to reimburse Medicare within the required timeframe. The NHADA Workers’ Compensation Trust, as required by the Medicare Secondary Payer Reporting Provisions, has been electronically reporting claims on a quarterly basis since April 1, 2011. Therefore, NHADA WCT employees who are covered by Medicare or Medicaid have been receiving notices from Centers for Medicare & Medicaid Services (CMS) notifying them of a potential incorrect payment. In some extreme cases, Medicare or Medicaid recipients have been contacted by CMS and advised that they will not cover any further November 2012 Dateline: NH a publication of the New Hampshire Automobile Dealers Association NADA News: Stair-Step Incentive Programs Opposed NADA Launches National Ad Campaign Against Stair-Step Incentive Programs NADA kicked off a national print ad campaign Sept. 10 detailing the many negative aspects of manufacturer stairstep incentive programs. The full-page ad, “Stair-Step Incentive Programs are Bad for the Auto Industry,” began running in the Sept. 10 edition of Automotive News. The ad points out that “stair-step programs create too many negatives to justify their use.” Stair-step programs “harm brand credibility; hurt dealers of all sizes; undermine relationships between dealers and their customers; have an adverse effect on CSI scores; and destroy consumer confidence in dealers – and in manufacturers’ brands.” The ad concludes: “There are better ways to structure incentives.” Visit http:// bit.ly/QnxKlC to view the ad. Editor’s note: Send an email to [email protected] to tell us what you think about these programs and other manufacturer intrusions into dealers’ businesses. All messages will be kept strictly confidential. NADA Convention Registration Open New-car dealers and their managers planning to attend the NADA Convention and Expo in Orlando, FL, in February are encouraged to register today during the advance registration period to receive a $75 discount off the onsite rate. “Dealers should also register in advance to book the hotel rooms of their choice,” said Mark Scarpelli, chairman of NADA’s convention committee. “With several conferences running at the same time in Orlando next February, hotel rooms will fill up quickly.” Seven out of 21 NADA convention hotels have already sold out. They include the Westin, Hilton, Peabody, Embassy Suites, JW Marriott, Ritz-Carlton and the Rosen Centre. The 96th Annual NADA convention will be held at the Orange County Convention Center from Feb. 8-11, 2013. The ATD Convention and Expo will once again run concurrently with NADA. Keynote speakers include John Krafcik, president and CEO of Hyundai Motor America; inspirational speaker Mark Kelly, space shuttle commander of Endeavour’s final mission; NADA Chairman Bill Workers’ – continued from previous page treatment due to an open workers’ compensation claim. To date we have been able to quickly resolve these issues by writing to CMS and clarifying the status of the workers’ compensation claim. CMS has been very responsive to these cases and quickly reinstated coverage. Initial reports from the Government Accountability Office’s review of the mandatory reporting for non-group health plan revealed a net increase in savings for Medicare for the period 2008-2011 at approximately $124 million dollars. November 2012 Inevitably in a process as large and encompassing as the Mandatory Reporting Act, there will be some glitches. We are happy to report that to date those glitches have been minor and easily and promptly resolved with Medicare. If a past or present employee contacts you complaining about a letter from CMS or a telephone call from their medical provider regarding a denial from Medicare due to an open workers’ compensation claim, please refer them immediately to me, Pete Sheffer, at [email protected] or call me at 800‑852‑3372. Underriner; and incoming NADA Chairman David Westcott. Dealers will have an opportunity to meet face-to-face with top automaker executives at 26 dealer franchise meetings to discuss their marketing plans, sales outlook and new product launches. NADA University will be offering a total of 58 different workshops for car and truck dealers and their managers, including 27 new speakers and 20 new workshop topics. More than 500 companies are expected to exhibit on the expo floor. To register, including hotel reservations with discounted rates, visit www.nadaconventionandexpo.org. NADA – continued on page 8 Bronze association partner ScanPoint Document imaging For more information, please contact Jonathan Lavelle, (603) 664-3318, [email protected]. NHADA ENDORSED page 7 Dateline: NH a publication of the New Hampshire Automobile Dealers Association Jack Tulley Honored at October Retreat John “Jack” E. Tulley II, Tulley, Buick-GMC-BMWMazda-VW, was honored at the NHADA all-board retreat at the Omni Mount Washington Hotel October 11 and 12 for his many years of service to the NHADA and as director on the National Automobile Dealers Association, where he currently chairs the Dealers Election Action Committee. Photo by Michael Rosenblum Jack remains NADA director through next February. With him above is Peter J. McNamara, NHADA president (left). NADA – continued from page 7 Used Vehicle Trade-in Equity On the Rise A declining supply of used vehicles, strong consumer demand and improving vehicle quality have resulted in higher trade-in equity on many used cars and light trucks. “Higher trade-in equity on used vehicles will help facilitate the release of pent up demand for a growing number of consumers making the jump off the sidelines and into a vehicle purchase,” said Jonathan Banks, executive automotive analyst with the NADA Used Car Guide. “The equity position that consumers find themselves in today is better, and in some cases, dramatically better than it was three years ago.” Visit http://bit.ly/QnxTWf for the full article. For more information, visit www.nada.com/b2b. NADA Adds Certified Pre-Owned Values to ‘Used Car Guide’ The NADA Used Car Guide is now providing manufacturercertified pre-owned (CPO) values for every qualified vehicle in its printed and electronic editions. “We recognize the tremendous NADA – continued on page 14 CatCh the experience | 500+ Exhibits | Bonus Workshops on Friday and Monday convention ||| Social Connection Zone 2013 & expo on theOExpo Floor RLANDO | FEBRUARY 8-11 ||| Dynamic Speakers || || share convention & expo 2013 O R L Aat N Dworkshops O | F E B R U A Rand Y 8-11 | Knowledge franchise meetings ||| Your views withconvention peers and OEMs & expo 2013 ||| At this, your Automotive ORLANDO | FEBRUARY 8-11 Industry Event of the Year || convention & expo 2013 ORLANDO | FEBRUARY 8-11 ATD at NADA convention & expo 2013 ORLANDO | FEBRUARY 8-11 ATD at NADA convention & expo 2013 ORLANDO | FEBRUARY 8-11 ATD at NADA convention & expo 2013 ORLANDO | FEBRUARY 8-11 ATD at NADA convention & expo 2013 ORLANDO | FEBRUARY 8-11 www.nadaconventionandexpo.org convention & expo 2013 page 8 ORLANDO | FEBRUARY 8-11 convention & expo 2013 ATD at NADA convention & expo 2013 ORLANDO | FEBRUARY 8-11 ATD at NADA convention & expo 2013 November 2011 Dateline: NH From Your AIADA Director Dear Friends, As I write this, we are in the final stages of election season. Candidates are making their final lap around the track in hopes of securing the Peggy Proko votes they will need for victory. Thanks to the barrage of television commercials, phone calls, and candidate signs on every street corner, I’m sure most of us are experiencing election fatigue. However, for all Americans, but especially for dealers, this election is particularly important. Issues like trade, taxes, labor and energy are at play this year more than ever before. No matter which party wins the White House or either chamber of Congress, dealers should expect that all of these issues will be heavily impacted by the inevitable, new legislation. Dealers – particularly those who own international nameplate franchises – rely on principles of global trade every day. Earlier this year, Japan attempted to join the Trans-Pacific Partnership (TPP). The partnership, comprised of several Pacific Rim countries, is working on an agreement to boost trade and investment opportunities in the region, but has shut out Japan after U.S. automakers alleged that its market is closed to Detroit vehicles. AIADA fully supports Japan’s inclusion in the TPP, believing that despite the rhetoric, elimination of trade barriers can help improve global income by $2 trillion and U.S. income by almost $500 billion. Taxes also stand to be impacted during the next Congress. January 1, 2013 will generate the largest tax increase in November 2012 a publication of the New Hampshire Automobile Dealers Association Election Fatigue Aside, Your Vote is Critical American history unless Congress and the President work together to avert massive year-end tax increases, including marginal tax rates, capital gains and dividends, as well as the Estate Tax. Massive federal budget cuts are also slated to take effect on January 1, resulting in what many have termed a “fiscal cliff.” Without a doubt, the 113th Congress will have its hands full when it arrives in Washington in January. As I mentioned in previous letters, labor issues have played a startling role in Washington in the past year. The National Labor Relations Board (NLRB) was stocked with union-friendly presidential appointments, resulting in a slew of regulatory rulings – including the “Ambush Election Rule.” Before they head to the polls, dealers should take the time to know and understand labor issues and how they are impacting their ability to provide employment and generate revenue in their communities. Dealers need to be aware of energy issues. Gas prices have fluctuated this year, but are on the rise again. In August, President Obama released new CAFE standards that established a 54.5 miles-per-gallon national fuel efficiency standard by 2025. These standards are expected to increase the cost of vehicles, an issue dealers must be aware of. One of my fellow AIADA board members, Jeff Morrill of Planet Subaru in Hanover, MA, expressed why energy should be on the minds of dealers on election day: “As community leaders, we car dealers wield a lot of influence with our votes, our donations, and our personal relationships with legislators. Energy policies will affect the vehicles we sell, the quality of our environment, and even our national security.” Each of the issues I’ve discussed will impact one very important thing: the ability of our dealerships to provide jobs in our local communities. As economic catalysts, this issue must be at the top of our minds as dealers when we enter the voting booth. With a growing $1.1 trillion budget deficit, 23 million unemployed or underemployed Americans, and excessive federal regulations currently in the pipeline that are expected to cost American businesses more than $515 billion in the coming years, this is not a time for dealers Election Fatigue – continued on page 18 Bronze association partner Zurich Direct Underwriters Your insurance specialist GAP insurance Property and casualty Vehicle service contracts For more information, please call Zurich – The Specialists at 774-210-0092. page 9 Dateline: NH a publication of the New Hampshire Automobile Dealers Association Who’s an Employee? Who’s an Independent Contractor? Ryan Hale, Loss Prevention Consultant I n September of 2011 the United States Department of Labor (USDOL) enacted an initiative to identify industries that may be misclassifying their employees as independent contractors. The purpose behind this initiative is to ensure that employees receive the rights and benefits to which they are entitled. Due to misclassification, these employees don’t have access to employment benefits, overtime, minimum wage, state workers’ compensation benefits and unemployment. Misclassification also leads to a significant loss of revenue for the IRS. NHADA was recently notified by the USDOL of the department’s concern that New England dealerships may be paying certain employees, mainly those working in the reconditioning deparment, as independent contractors. So how do you determine if someone is an employee or an independent contractor? The NH Department of Labor (NHDOL) has established criteria a person must meet to be classified as an independent contractor. Effective August 6, 2012, the Legislature has replaced the current 12-part test that has been used to determine whether an individual is an employee or an independent contractor according to criteria from the following statutes: NH Wage/Hour, RSA 275; Whistleblower, RSA 275-E; Minimum Wage, RSA 279; and Workers’ Compensation, RSA 281-A. The new standard draws from a new seven-part test. If they don’t meet all of the following criteria, a person working at your business must be classified as an employee and must be paid in accordance with state and federal laws: •Possesses or has applied for a federal employer identification number or social security number, or in the alternative, has agreed in writing to carry out the responsibilities imposed on the employers; •Has control and discretion over the means and manner of performance of the work, in that the result of the work, rather than the means or manner by which the work is performed, is the primary element bargained for by the employer; •Has control over the time when the work is performed, and the time of performance is not dictated by the employer; however, this shall not NHADA ENDORSED prohibit the employer from reaching an agreement with the person as to completion schedule, range of work hours, and maximum number of work hours to be provided by the person; •Hires and pays the person’s assistants, if any, and to the extent such assistants are employees, supervises the details of the assistants’ work; •Holds himself or herself out to be in business for himself of herself or is registered with the state as a business and the person has continuing or recurring business liabilities or obligations; •Is responsible for satisfactory completion of work and may be held contractually responsible for failure to complete the work; and •Is not required to work exclusively for the employer. This criteria can also be found on the new mandatory NHDOL Independent Contractor poster which was required to be posted by August 2012 and can be purchased from NHAD Services Inc. View this item at http://bit.ly/PxGwAP. If a person or persons work in your dealership for a company that covers that person on their workers’ compensation policy, you must be careful not to assume supervision in order to avoid creating an employee/employer relationship. For your reference, I’ve highlighted four previous Dateline: NH articles addressing this topic: • March 2011: “Claims Corner: Independent Contractors or Employees,” visit http://bit.ly/W0J5wP; • June 2011: “Manage Risks of Using Independent Contractors to Reap the Benefits,” visit http://bit.ly/W0JvmN; • November 2011: “Employee vs. Employee or Contractor? – continued on page 17 page 10 November 2012 Dateline: NH a publication of the New Hampshire Automobile Dealers Association http://www.saa.com/m HOME LOTS LIVE LANE Search the Auction: Search... Years Makes Lanes Events MARKET SEARCH SAVED UNITS MY SAA MOBILE • Create and Save Searches - Featuring Text Alerts! • Access Market Report Data • Full-Featured Condition Reports • Exclusive LiveLane Feature • If Bid Status with Real-Time Updates For information contact John at 860-654-8751 saa.com November 2012 page 11 Dateline: NH a publication of the New Hampshire Automobile Dealers Association Dealers and Inspection Station Audit Process Explained by Sgt. Michael McQuade, State Police, Troop G A concentrated effort by the Division of Motor Vehicles (DMV), the State Police, and the NHADA has been made over the past year to identify and address the needs of the motor vehicle industry and the state as they relate to the regulation of dealership and inspection station licensing programs. New Hampshire’s goal is to identify a clear standard of what is needed to meet compliance with all administrative rules and laws, and to achieve 100 percent voluntary compliance. The first phase of this philosophy was adopted approximately a year ago by the hiring of eight State Police civilian employees, now identified as Automotive Equipment Inspectors (AEIs). The AEIs were specifically screened to have the following qualities and experience: automotive, mechanical, small business, and dealership knowledge; these characteristics are intended to help bridge the communication gap between the industry and state officials. To date, the program has been an overwhelming success. We look forward to introducing the program to each of you as the AEIs conduct audits with their as- signed dealerships and inspection stations. It is important that those in the motor vehicle industry understand the philosophy behind what the state is trying to achieve with each audit. With these links, you can view the sample audit form of common inspection items (in Word, visit http://bit.ly/Sh0JHD or PDF, visit http:// bit.ly/Sh0n3O). Please realize, though, that this is not all-inclusive of what an audit could uncover. When an audit has been conducted and a deficiency has been identified, the State Police will work with the respective business to explain the deficiency and provide suggestions or solutions. State Police will follow up with a return audit to ensure ultimate compliance with the regulations. Only after education and mentoring has failed will the inspection station, mechanic, or dealership be held accountable through progressive, established sanctions. The primary function of the AEI or trooper who is conducting the audit is to identify your business model, providing the DMV with information to create a virtual picture of your business to better identify your needs. Information will be gathered on standardized forms using a standardized B ronze a s s o c i a t i o n p a r t n e r Nancy Phillips Associates, Inc. Automobile dealership broker and specialist For more information, please contact Nancy Phillips or Lenny Leibowitz at 658-0004 or at [email protected]. Nancy Phillips page 14 formula — established by the DMV — to recommend a dealer plate allocation number. There is no violation necessarily if a dealership’s needs and current plate total diverge from the recommended formula, nor does it mean the dealerships will have plates taken away. It does mean, however, that the DMV will look at the variety and unique data of each business and determine a proper plate allocation number. If the DMV elects to make a change within a dealership’s current plate count, the dealership will be notified and will have the ability to communicate with the DMV and ask for reconsideration. Final decisions on all aspects of the program rest with the DMV, not with the State Police. It is New Hampshire’s goal to enhance the safety of the state’s roadways by ensuring that all vehicles sold or operated in the state pass a thorough and consistent inspection process. To achieve that goal, we are committed to a collaborative and continual relationship with you, the members of NHADA. For more information, contact the DMV Dealer Desk at 227-4120 or Dan Bennett, NHADA vice president of government relations, at 800-852-3372. NADA – continued from page 8 effort that manufacturers and new-car dealers have put into developing and raising consumer awareness of CPO programs,” said Mike Stanton, vice president and chief operating officer of the NADA Used Car Guide. “Our focus is to improve the accuracy of CPO values through NADA’s industry-leading data collection and analysis.” Visit http://bit. ly/Qny8AT for the full article. For more information, visit www.nada.com/b2b. November 2012 Dateline: NH a publication of the New Hampshire Automobile Dealers Association First John T. Grappone Spirit of Excellence Award Presented J ohn T. Grappone, who passed away last February embodied all that is good about dealers. In recognition of his contributions, the NHADA has created the John. T. Grappone Spirit of Excellence Award, to be given each year to an NHADA member who has contributed not only to the automotive industry, but also to the community. It includes a $1,000 in the winner’s name to a charity of his or her choice. The winner of this award goes to Paul Holloway, president of Holloway Automotive Group. Paul is an accomplished business leader and entrepreneur. In 1967 he purchased his first dealership in Exeter. He currently owns several dealerships in NH representing Mercedes-Benz, Buick, GMC, and Cadillac. Paul has influenced NH business, politics, philanthropy, and state government, but his most enduring legacy may be the improvements he has championed at the state’s university and community college systems. He has held leadership positions both in the NHADA and at the National Automobile Dealers Association. Among his many honors, Paul was named 2004 TIME Magazine Quality Dealer of the Year. He is a recipient of the Plymouth State College Robert Frost award for outstanding citizenship, and UNH’s Lawrence Whittemore Distinguished Service Medal in recognition of his contributions to the school’s programs. He holds an Honorary Doctor of Laws Degree from UNH. Keene State College dedicated a new residence hall in his name and UNH named the Holloway Commons dining hall in his honor. He c u r r e n t l y c h a i r s t h e N H Community College System, serves as NH Lottery Commissioner, and is an November 2012 Honorary Director of NHADA. Paul is committed to giving back to his community and the state of NH. His family endowed the Paul J. Holloway Prize Business Innovationto-Market Competition at UNH, and established the Little Harbour Charitable Foundation, which has raised more than a million dollars for children’s causes in the seacoast area. Paul and his wife Anna Grace reside in Rye. L-to-R: Paul Holloway, Holloway Automotive Group; Amanda Grappone Osmer, Grappone Automotive Group presenting the award; and Donna Gaudet Hosmer, AutoServ Dealerships and NHADA chair. Photo by Michael Rosenblum it’s not just business, it’s personal When it’s time to sell your dealership or acquire a new one, you need a market-wise representative with a record of results and a reputation for excellence who will take your personal goals to heart and guide you safely through the entire process. DEALERSHIP SALES | ACQUISITIONS | EVALUATIONS 603-658-0004 | WWW.NANCYPHILLIPS.COM | [email protected] page 15 Dateline: NH a publication of the New Hampshire Automobile Dealers Association Rockingham and Strafford County Hazardous Waste Generators: SQG Self-Certification Due This Year (Again!) Daniel Bennett, Environmental Affairs Specialist I f your facility is located in Rockingham or Strafford county, and you are registered as a Small Quantity Generator (SQG) of hazardous waste with the New Hampshire Department of Environmental Services (NHDES), your facilities selfcertification form is due to the NHDES by January 1, 2013. You may remember this program from three years ago, though the forms and information to be filed out may have changed since the last time you were required to submit them. The SQG self-certification program requires a facility that generates small quantities (under 220 pounds a month) of hazardous waste to complete a set of required forms once every three years. The forms require a fee of $90 per year for a total submittal of $270 and each facility must verify and attest to compliance with all of the applicable environmental rules and regulations that affect each facility. If you are a registered generator of hazardous waste with an active EPA ID number, you should have received your forms in the mail. The NHDES mailed copies of the form to each facility on or around October 1. If you are not in receipt of your facility’s copies by now, you are required to notify the NHDES; they will ensure that you receive them. As always, NHADA’s environmental specialist stands ready to assist you with the completion of the required selfcertification and notification forms. The SQG self-certification process presents opportunities and options for a facility to review and reduce the hazardous waste generated at each facility. An advantage of this self-audit for certain facilities is the potential of discovering that you no longer need to comply with the rule, and ultimately reducing your environmental regulatory burden, costs, and liability. If you have any questions regarding your facilities generator status, this rule and its requirements or any other environmentally related issues, do not hesitate to contact me at 224‑2369 or by email at [email protected]. Your fellow NHADA members have saved $$$ by locking in low gas and electric rates from Competitive Energy Services. “We saved $2,670 on electric expenses comparing year-to-date June 2012 vs. 2011, a 20% savings. Wow!” Doug Miles, Seacoast Volkswagen AutoFair Automotive Group § Banks Chevrolet Cadillac Buick GMC Crest Auto World § Foss Motors § Gurney’s Automotive Repair Quirk Auto Dealers § Peters of Nashua § Seacoast Volkswagen Tulley Automotive Group NHADA ENDORSED For more information on how you can also save money, contact Keith Sampson at (866) 408-4591; [email protected]. page 16 November 2012 Dateline: NH a publication of the New Hampshire Automobile Dealers Association Jewett Automotive Design & Construction Supports Automotive Education Peter J. McNamara, NHADA President/NHAEF Executive Director Whenever Jewett Automotive Design & Construction completes a new building or renovation for an NHADA member, the New Hampshire Automotive Education Foundation receives a $1,000 check in the mail. Craig and Alison Jewett believe in New Hampshire’s automotive industry, and they believe in education. Since 2008, we have received $15,000, which will go toward furthering the education and training of NHADA members’ employees, working with high school and college automotive technology programs, and providing scholarships to deserving students pursuing careers in New Hampshire’s automotive industry. The donations commemorated: Audi of Stratham, AutoServ Nissan, AutoServ Volkswagen, Belknap Subaru, BMW of Stratham, Fenton Family Dealerships, Ford of Londonderry, Foss Motors Inc., Grappone Collision Center, Grappone Hyundai, Grappone Toyota, Irwin Hyundai, Manchester Community College’s automotive technology center, Porsche of Statham, Subaru of Keene,Tulley Buick-GMC-BMW-Mazda-VW and Tulley BMW. Thank you, Craig and Alison, for your support of NHADA, our education foundation, and NHADA members. Employee or Contractor – continued from page 17 Independent Contractor,” visit http://bit.ly/W0JKOK; and • December 2011: “54.5 MPG is Still Far from the 2025 Finish Line,” an NADA Update by Jack Tulley, visit http://bit.ly/W0JZcO. It’s more important than ever now to take a close look at your operation and verify that your employees are being paid and treated like employees not independent contractors. NHADA is developing a PowerPoint presentation to assist you in training all affected managers. This training will be provided on NHADA’s website upon completion. Feel free to contact me or another member of the Loss Prevention Department or Claims Department at 800‑852‑3372 with questions. NHADA Employee or Contractor – continued on page18 November 2012 page 17 Dateline: NH a publication of the New Hampshire Automobile Dealers Association technology, finance, and sales,” said Tom Employee or Contractor – continued from page 17 Cavanaugh, fixed operations director of members also have access to two free the AutoServ Dealerships. “Technicians legal hotlines which can assist you with can earn a salary of $70,000 or more, this or any other employment law isand work in a comfortable environment sue: Devine Millimet at 695‑8582, and with advancement opportunities. These Cook, Little, Rosenblatt & Manson, pllc are financially rewarding careers in an at 206‑4901. industry that has really evolved into a high-tech, sophisticated enterprise with Election Fatigue – continued from page 9 the demand for a broad range of skills. ” to turn our attention elsewhere. I hope The students were challenged to visit you will join me in supporting elected each college booth and report on some- officials that will enable rather than hinder thing they learned at each, along with our work as business owners. Further information on these and other what they most liked. The colleges received positive comments about their programs, issues is available on AIADA’s website: the co-ops, and available opportunities. www.AIADA.org/the-issues. Take a few My favorite student comment says it all: minutes to review them and encourage “I learned that if you stick to what you your employees to do the same. Then, do the most important thing: vote! want to do, you will be successful.” Thumbs Up – continued from page 1 showcased a variety of vehicles, new technology, including computerized diagnostic systems. The students joined in interactive contests and hands-on activities. College admissions personnel answered questions about educational opportunities and financial aid. Vincent Fittante, automotive technology instructor at Mascenic High School said it best: “Even though the weather may not have been perfect, the event was. All my students walked away with a much better appreciation of what NH community colleges offer in auto technology.” “Students are surprised to learn of the variety of careers in the auto industry in New Hampshire. In addition to technicians, we have jobs in information We want to be your Sub-Prime Retail Lender! Floorplan Company! Featuring: Easy Self Approval Strong Retail Advances Quick and Reliable Funding All Retail Advances are Non-Recourse [email protected] 800-873-2907 page 18 Featuring: 100% Auction Advance 120 Day Extendable Term Lien Payoff Programs Checkbook Program for Non-Auction Purchases On-line Auction Purchases November 2012 Dateline: NH Only 55 Shopping Days ’Til Christmas a publication of the New Hampshire Automobile Dealers Association B ronze Seacoast Media Group Brian Duplessis, Loss Prevention Coordinator T hat’s right, winter is closing in fast, and with it comes the potential for expensive weather-related slip/fall injuries. The high cost of these injuries can devastate a Workers’ Compensation Trust (WCT) member’s loss experience leading to higher premiums and little to no rebate. The WCT Loss Prevention Department is again working with members to implement a wide array of risk management activities aimed at preventing winter claims. A very effective tool developed last year was the Lot Inspection Report (download it at http://bit.ly/ufCIPA). These are used to ensure that grounds are well cleaned and maintained free of snow and ice. Also, just as with last year, we are sponsoring a slip/fall prevention contest where individuals at WCT member businesses can win prizes by submitting completed Lot Inspection reports or pictures of well cleaned parking lots and/or ideas to prevent weather slip/fall injuries! Every entry wins! Entries should be submitted within 36 hours of an accumulating snowfall by faxing to 603‑224‑8126 or by email to [email protected]. The loss prevention department can also assist in developing winter weather action plans and provide training for employees. Lastly, there are a wide variety of helpful products like slip-on traction aids and heating mats available from our store at NHAD Services, Inc. – Products Division. Lastly, stay on the lookout for more information in the WCT Newsletter. If you would like more information, contact me at [email protected] or call the loss prevention department at 800‑852‑3372. November 2012 association partner Portsmouth news source and advertising leader. For more information, please contact Tammy Ham at (603) 570-2167 or [email protected]. Tammy Ham We offer more than products. We offer solutions. When you work with Protective you offer customers more than products; you offer solutions – solutions that allow people to embrace all today has to offer by protecting their tomorrow. Protective provides F&I solutions that simplify the selling process with easy to understand products, advanced training and reliable customer care and claims service. We are committed to your profitability by serving the increasing number of car buyers that are unprotected from the costs of future mechanical expenses. Like you, we believe in doing the right thing for the customer. Help your customers protect tomorrow and embrace today with F&I solutions from Protective Asset Protection. Learn more at protectiveassetprotection.com Protect Tomorrow. Embrace Today.™ Vehicle Service Contracts I GAP Coverage I Credit Insurance I Lifetime Engine Warranty Limited Warranty I Dealer Participation Programs I F&I Training I Advanced F&I Technology Contact Protective’s New Hampshire representative, George Spatt at 866 478 9242 Lifetime Engine Warranty, Vehicle Service Contracts (VSCs) and GAP are backed by Lyndon Property Insurance Company in all states except NY. In NY, VSCs are backed by Old Republic Insurance Company. GAP and Lifetime Engine Warranty are not available in NY. Credit Insurance is backed by Protective Life Insurance Company in all states except NY, where it is backed by Protective Life and Annuity Insurance Company. page 19 WHOLESALE WHOLESALE www.sullivantirewholesale.com www.sullivantirewholesale.com DIVISION DIVISION Express ExpressWholesale WholesaleTire TireCenters Centers S. S. Windsor, Windsor, CTCT Sagamore, Sagamore, MA MA Sudbury, Sudbury, MA MA (Toll (Toll Free) Free) 866-737-5750 866-737-5750 860-610-0099 860-610-0099 (Toll (Toll Free) Free) 800-554-9802 800-554-9802 508-833-8594 508-833-8594 978-443-0859 978-443-0859 W.W. Bridgewater, Bridgewater, MA MA(Toll (Toll Free) Free) 800-464-1144 800-464-1144 Woburn, Woburn, MA MA (Toll (Toll Free) Free) 800-755-7188 800-755-7188 781-933-5794 781-933-5794 Bangor, Bangor, ME ME (Toll (Toll Free) Free) 877-422-0262 877-422-0262 207-947-5327 207-947-5327 Scarborough, Scarborough, ME ME (Toll (Toll Free) Free) 800-244-6909 800-244-6909 207-885-4510 207-885-4510 Manchester, Manchester, NH NH (Toll (Toll Free) Free) 866-451-3455 866-451-3455 603-634-5070 603-634-5070 Portsmouth, Portsmouth, NH NH 603-334-3309 603-334-3309 W.W. Lebanon, Lebanon, NH NH Warwick, Warwick, RIRI (Toll (Toll Free) Free) 866-300-0353 866-300-0353 603-790-8193 603-790-8193 (Toll (Toll Free) Free) 800-422-4560 800-422-4560 EQUIPMENT EQUIPMENTDIVISION DIVISION Servicing ServicingallallofofNew NewEngland England www.liftworks.net www.liftworks.net Toll TollFree Free- 800-392-6330 - 800-392-6330 Locations Locations inin Lee Lee NH, NH, W.W. Bridgewater Bridgewater MA, MA, && Warwick Warwick RIRI Dateline: NH a publication of the New Hampshire Automobile Dealers Association Engine – continued from page 1 is in good condition but it needs constant Liaison Committee; Jim Zenevitch of Ginsburg of BMW of Stratham, both to maintenance and renewal. Interstate Used Cars II Inc., Events serve on the Public Relations Committee. This is where you come in. NHADA Committee; Marshall Tulley of Tulley Additionally, volunteers serve in other has multiple volunteer opportunities Automotive Group and Mary Macdonald capacities including for the education that range from serving on a board that of Macdonald Motors, both serving on foundation golf outing, the winter online meets four times a year to helping at the the Legal Defense Fund Committee; and auction, and in arbitration assistance with golf outing to serving on a committee. Tim Foss of Foss Motors Inc. and Joel our AutoCAP program. Please contact me or Pete McNamara if you are interested in volunteering for association partner the NHADA. Opportunities can include service on committees such as those for: the Automobile Dealers Political Action Extended Warranty Company ( A D PA C ) ; Au d i t s ; Au t o S h o w ; Compliance; Department of Safety (DOS) Liaison; Events; Legal Defense For more information, please contact Ranger Curran at 357-0105, ext. 113. Fund; Legislative; and Public Relations. extend our1 gratitude to these Ad We 8_18_11:Layout 8/18/11 1:13 PM Page 1 Ad 8_18_11:Layout 1 8/18/11 1:13 PM Page 1 recent volunteers: Ronney Lyster of Crosstown Chrysler Dodge Jeep and Littleton Chevrolet, to the DOS www.aane.com www.aane.com Bronze Curran-EasyCare Inc. “Creating “Creating Liquidity Liquidity in in the the Automobile Automobile Marketplace” Marketplace” AutoAuctionOfNE2011LayoutSample.indd 1 November 2012 Every Thursday 9:15AM Londonderry, NH Every Thursday 9:15AM Londonderry, NH + Six Six Lanes Lanes 1,200 1,200+ Vehicles Vehicles + Fleet/Lease Fleet/Lease 275 275+ Vehicles Vehicles •• Sale Sale Day Day Promotions! Promotions! •• •• Auto Auction Auto Auction of of New New England England Conveniently Located at Exit 4, Rt. 93 Conveniently at Exit 4, Rt.03053 93 8 Action Blvd.,Located Londonderry, NH 8 Action Blvd., Londonderry, NH 03053 10 min. south of Manchester, NH 10 south of Manchester, NH437-5800 Tel:min. (603) 437-5700 Fax: (603) Tel: (603) 437-5700 Fax: (603) 437-5800 General Manager Dave Blake General Manager Controller Linda Griffin Controller Jim HowPierog Michele Omara Casazza Jim How Ted Finn Omara Casazza Ted Finn Operations Manager Rob Ross Manager Operations Rob Ross Donna Safety &Olsen Compliance Dave DealerBlake Relations Michele Pierog Dealer Relations Linda Office Griffin Manager Donna Olsen Office Manager Manager Safety & Compliance Sal Morando Manager Sal Morando Director Fleet/Lease Bill Hoover Director Fleet/Lease Bill Hoover • Transportation • Transportation • Full Recondition • Full Recondition • Service Department • Service Department • Guaranteed Checks • Guaranteed and Titles Checks and Titles Simulcast Auction Services Simulcast Auction Services 10/21/2011 9:30:14 AM page 21 Dateline: NH a publication of the New Hampshire Automobile Dealers Association Loss Prevention Department Trains High Schoolers In Safety Pat Austin, Loss Prevention Consultant I n September, NHADA’s Loss Prevention staff provided comprehensive automotive safety training to hundreds of students within the 19 automotive technology education programs located throughout New Hampshire. The National Automotive Technicians Education Foundation (NATEF) requires the training before providing Automotive Youth Educational Systems (AYES) certification. Together loss prevention staff trained over 22 classrooms full of the industry’s future technicians. Training topics included hazard communication, personal protective equipment, automotive lift safety and back injury prevention. These topics are strategically picked: •Hazard communication is one of OSHA’s top ten violations. •Automotive lift accidents can result in serious injury or death, and, behind the technician himself, the automotive lift is one of the most costly investments for an automotive repair shop. •Personal protective equipment such as eye protection is vital because eye injuries are one of the highest frequency 2012 Unemployment Rates by Area Jun Jul Aug United States 8.4% 8.6% 8.2% New England accidents for the automotive industry. •Lastly, back injuries are one of the most costly injuries from a workers’ compensation standpoint to a business, and for the injured automotive technician because back injuries can result in the inability to earn a living. In addition to providing insight and safety training, loss prevention staff provided each school with safety glasses and the American Lift Institute’s lift safety training DVD, among other safety items. The loss prevention staff explained to the highly impressionable students that their success lies in more than just their skill and talents as a technician, but also in their approach. Workplace safety is a vital component to that successful approach. “I really feel the NHADA safety training is invaluable to my second-year safety curriculum,” said Robert Nienhouse, instructor at the Seacoast School of Technology. “It really sets the stage for the secondyear students that the program is not just school, but actually an industry training class that partners with the same organization that provides training for the dealerships. “The students always respond to the safety training in a positive manner and act more professionally and safely in the shop after receiving it,” he said. Loss prevention staff would like to thank the automotive technology programs of the state for allowing us to share our knowledge of the automotive safety field with the future of the industry. For any environmental, health and safety concerns please contact the loss prevention department at 800‑852‑3372 or by email at [email protected]. Safety/OBD II Inspections Statistics Safety Inspection Results Sep ’12 % of Total YTD ’12 % of Total Total * 115,185 100.00% 1,113,144 100.00% Passed 90,755 78.80% 875,503 78.60% Corrected 13,857 12.00% 133,571 12.00% Rejected 6,578 5.70% 63,422 5.70% Untested 3,995 3.50% 40,648 3.70% Total 100,458 100.00% 968,510 100.00% Passed 87,084 86.70% 835,319 86.20% OBD II Inspection Results (1996 and newer) 7.0% 7.5% 7.3% Connecticut 8.4% 9.3% 9.2% Maine 7.2% 7.4% 6.7% Massachusetts 6.3% 6.6% 6.4% Rejected 9,056 9.00% 91,631 9.50% Untested 4,318 4.30% 41,560 4.30% New Hampshire 5.4% 5.7% 5.7% Rhode Island 10.4% 11.2% 10.6% Vermont 5.1% 5.3% 5.0% * Total numbers include OBD II Inspections Statistics provided by Gordon-Darby page 22 November 2012 Dateline: NH a publication of the New Hampshire Automobile Dealers Association B ronze a s s o c i a t i o n partner Lynn Auto Auction Auto auction Photo by Dan Bennett Grand Opening at the New Grappone Toyota For more information, please contact Mike Audet at 781-596-8500 (office) or 603-848-4458 (cell); or Larry Kalil at 781-596-8500 (office) or 603-401-7777 (cell). Ribbon Cutting – Pictured above are left to right, Cooper Ericksen of Toyota; Steve Savoy, Grappone Automotive; Governor John Lynch, Amanda Grappone Osmer; Robert Grappone; Tom Osmer and Craig Jewett of NHADA Partner Jewett Automotive Design & Construction (both hidden from view); Larry Haynes of Grappone Automotive; Mrs. Ruth Grappone; Pete Lebish of Toyota; NHADA President Pete McNamara; Bow Town Manager David Stack; and Jeff Margaretten of Margaretten Architectural. In the foreground are the three children of Amanda and Tom Osmer. See more photos at the Grappone’s flickr page at http://bit.ly/ RKUxGZ, and read about the new facility at http://bit.ly/RKUBXn. Title Statistics Report Ending September 30, 2012 New Hampshire Department of Safety, Division of Motor Vehicles Sep ’12 Sep’11 ’12 YTD ’11 YTD Titles Issued for New and Demo Vehicles: 7,926 10,404 81,175 73,137 Titles Issued for Used Vehicles: 15,562 21,214 163,156 160,251 TOTAL TITLES ISSUED: 23,488 31,618 244,331 233,388 Titles Issued with a Lien: 10,429 15,181 108,468 100,161 Titles Issued with no Lien: 13,059 16,437 135,863 133,227 Salvage Titles Issued: 599 1,005 7,702 7,811 Salvage Tags Issued: 119 172 1,688 1,770 Titles Issued for Heavy Trucks More than 15 Years Old: Titles Issued for Heavy Trucks 15 Years Old or Less: 21 25 287 280 80 101 1,029 1,033 Titles Issued for Trailers: 778 968 7,426 6,873 1,026 1,366 13,418 12,679 68 68 528 476 Titles Issued for Motorcycles: Titles Issued for Motor Homes: November 2012 page 23 2012 NHADA Association Partners (as of October 18, 2012) Diamond Comcast Business Class/Comcast Spotlight F & I Resources NHAD Services, Inc. - Insurance NHAD Services, Inc. - Products Division Bank of America Merrill Lynch Gordon-Darby NHOST Services, Inc. Albin, Randall & Bennett American Fidelity Assurance Company Anthem Blue Cross and Blue Shield in New Hampshire AutoTrader.com Cars.com Devine Millimet Enterprise Rent-A-Car platinum NHADA Workers’ Compensation Trust WBIN-TV WMUR-TV/WMUR.com New Hampshire gold SILVER BRONZE Admirals Bank Aftermarket Specialists American Financial & Automotive Services, Inc. Amy Martineau – Motorists Commercial Mutual Auto Auction of New England Auto Use Bedford Strategies and Solutions Bellwether Community Credit Union BG Products/Warehouse Distributors of New England Clean Harbors Environmental Services cm&b CompPartners (BOAC, MVOH, SOAC, St. Joseph’s B & H) Cook, Little, Rosenblatt & Manson, p.l.l.c. CUDL Vero Curran-EasyCare Inc. DealerTrack Inc. EnergyNorth Propane Fairpoint Communications G&K Services GeoInsight, Inc. Global Payments G W Marketing Services Holmes Law Offices PLLC Huntington Auto Finance Jewett Automotive Design & Construction JM&A Group New Hampshire Union Leader O’Connor & Drew, P.C. Integrated Building Energy Associates Bruss Construction Inc. Northeast Delta Dental Southern Auto Auction St. Mary’s Bank Wells Fargo Dealer Services Windward Petroleum/ExxonMobil JPMorgan Chase Bank Lift Works Corp. / Sullivan Tire Inc.® Lynnway Auto Auction Macdonald Page & Co LLC Manheim New England MiCorp Dealer Services Mike’s Equipment Repair Morgan Stanley Smith Barney Nancy Phillips Associates, Inc. Protective Rath, Young and Pignatelli, P.C. Resources Management Group Sanel Auto Parts Co. ScanPoint Seacoast Media Group STAPLES® Advantage Strategic Benefits Advisors, Inc. TD Auto Finance Tire Warehouse/Monro Muffler Brake TR2 Corp/LSI Industries Tri State Fire Protection Trivantus, Inc. Tyler, Simms & St. Sauveur, CPAs, P.C. Willis of Northern New England, Inc. Zurich Direct Underwriters To become a 2012 NHADA Partner, please call Jean Conlon at 800-852-3372.
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