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SAP Business Objects Business Intelligence
Maintenance Strategy
SAP Business Objects Business Intelligence Maintenance strategy
Currently SAP offers with SAP Business Objects Business Intelligence a comprehensive BI solution.
The following maintenance durations apply for every release family of the SAP BusinessObjects
Business Intelligence platform:
 Seven years of mainstream maintenance
 Two years of priority-one support
For the BI Plattform releases 3.1 and 4.0 the end of mainstream maintenance is reached end of 2015.
Customers should understand SAP’s maintenance strategy and aligned their own project plans
accordingly.
• Customer should consider to upgrade from version BI 3.1 or BI 4.0 to BI 4.1 to switch to a BI
version covered by mainstream maintenance.
More information can be found here:
http://service.sap.com/pam
http://service.sap.com/maintenance
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Priority-One Support
 After the end of mainstream maintenance, SAP offers priority-one support for SAP BusinessObjects releases.
 During priority-one support, the scope of support is limited to handling of priority one messages only - for
example, there will be no message handling for messages with medium priority. During the priority-one support
period, SAP usually provides corrections for priority-one errors to customers.
 Priority-one support is an optional offering giving our customers more flexibility in deciding on the right time for
an upgrade. Priority-one support does not require an additional payment or a specific maintenance addendum.
Depending on the type of your support contract, the switch to priority-one support will occur during the renewal
period or you will receive priority-one support by default if you continue running a release during its priority-one
support period.
 Priority-one support is offered for two years for defined releases, such as:
– Selected releases of SAP BusinessObjects applications
– Agnostic (non-SAP NetWeaver-based) SAP BusinessObjects Enterprise application releases
– SAP BusinessObjects Financial Consolidation
– Linked stand-alone SAP BusinessObjects application releases (e.g. Crystal Reports 2008)
© 2014 SAP AG or an SAP affiliate company. All rights reserved.
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BI Maintenance Dates
SAP Business Objects
Enterprise XI 3.1
SAP BI PLATFORM 4.0
(including Edge 4.0)
SAP BI PLATFORM 4.1
End of Mainstream
Maintenance:
12/31/2015
End of Priority One Support
Phase:
12/31/2017
End of Mainstream
Maintenance:
12/31/2015
End of Priority One Support
Phase:
12/31/2017
End of Mainstream
Maintenance:
12/31/2016
End of Priority One Support
Phase:
12/31/2018
https://support.sap.com/release-upgrade-maintenance/release-strategy/release/on-premise/rules.html
© 2014 SAP AG or an SAP affiliate company. All rights reserved.
Customer
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BI Maintenance Dates
https://support.sap.com/release-upgrade-maintenance/release-strategy/release/on-premise/rules.html
© 2014 SAP AG or an SAP affiliate company. All rights reserved.
Customer
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SAP BusinessObjects Maintenance cycle
It’s time to move up!
Priority
One
Support
Mainstream
Maintenance
Enterprise BI 4.2
Mainstream
Maintenance
Enterprise BI 4.1
> = 2 years
Mainstream
Maintenance
Enterprise BI 4.0
Enterprise BI 4.x
family
Mainstream Maintenance
Enterprise XI 3.1
family
2006
Priority
One
Support
Priority
One
Support
Mainstream Maintenance
2007
2008
2009
© 2014 SAP AG or an SAP affiliate company. All rights reserved.
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
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Thank you
© 2014 SAP AG or an SAP affiliate company. All rights reserved.
© 2014 SAP AG or an SAP affiliate company. All rights reserved.
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company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP AG or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP AG or its
affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP AG or SAP affiliate company products and services
are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an
additional warranty.
In particular, SAP AG or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or
release any functionality mentioned therein. This document, or any related presentation, and SAP AG’s or its affiliated companies’ strategy and possible future
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