GROOMING MANUAL 2014 Importance of Looking Good in the Service Industry The service provider has a responsibility to look good, not only to oneself but also to the customers. Therefore by looking good, they are not only saying that they respect themselves but they are also communicating that they respect and care for their customers As airline staff, you will be playing the role of a service provider. By looking good, Air Costa benefits because you help to create a positive image of the airline. Most importantly, you as an individual also benefit; when passengers appreciate you as a professional, you feel good about yourself and therefore gain more confidence when interacting with your passengers. Image of Air Costa People normally identify an airline by two things: the colors of the aircraft (the livery) and the uniform their staff wear as they are the most recognizable members of an airline’s staff. Therefore, your presentation in uniform is crucial in creating a good impression to the public we serve. We expect you to project the Corporate Image of Professional, Immaculate and Consistent and to take pride when you wear the Air Costa uniform. It is important that you are able to maintain the highest standards of conduct and appearance when identifiable as an Air Costa employee. The Grooming Module The module will cover the personal grooming preparations that need to be made in order to meet Air Costa’s grooming standards for your Induction Training. It will also give you an overview of the grooming and deportment standards expected of a ground staff. The topics in the module will include: Grooming Mindset Appearance and Make-up The Air Costa Uniform Uniform and Accessories Hairstyles and Hair Accessories Nails Deportment and Conduct in and out of uniform Sharing Session *Take note that you will be assessed on your self-presentation on a daily basis 1|Page Uniform Rules and Regulations The Corporate Policy Grooming and Uniform covers the following topics: Introduction Grooming Guide Uniform Uniform Shoes Policy Conduct whilst in uniform Specific policy Entitlement, replacement and alteration guidelines Glossary As an airline staff, it is your responsibility to ensure that the company standards are adhered to at all time. It is important that you wear the uniform correctly. Introduction to the Air Costa uniform The uniform that you will be wearing is a very important part of the image of Air Costa. Our uniform provides consistent image continuity across the brand and product. It also reflects our style, positioning, confidence and optimism in the future. It gives our front-line staff identity, authority and status. Because you are constantly in the public's eye, it’s important not only how you behave while in uniform, but also to wear the uniform correctly and look after it properly. Female Staff Uniform Items Jacket Skirt Blouse Shoes Name Badge Male Staff Uniform Items Jacket Trousers Shirt Leather Belt Tie Shoes Name Badge You are not permitted to wear any of the uniform items with your civilian clothes. All your uniform items will be your personal responsibility. Loss of any items must be reported to the company immediately and it will be at your own expense for any replacement(s). 2|Page Uniform Regulations As Air Costa staff you have to follow all the uniform rules and regulations to ensure that the standard of professionalism is maintained. Make-up, hair and nail colors worn should complement the uniform as well as enhance your overall image. All the guidelines and regulations are listed in the Corporate Policy Grooming and Uniform. Accessories Accessories should complement your uniform. Wrist watches, jewelry and eyewear should be practical, subtle yet elegant and kept to a business style. A Watch must always be worn when in uniform. All other accessories or jewelry are optional. If you do decide to wear any accessories or jewelry, you must make sure that it meets the company standards. Relevant guidelines and regulations are also listed in the Corporate Policy Grooming and Uniform. Airport staff is required to wear uniforms of the approved pattern issued to them by the company. Any alterations or variations to the uniform issued by the company will not be permitted without prior permission. Uniform shirts, trousers and skirts should be washed daily. (Maintain the brightness of your shirts by using a good quality washing powder with detergents) Make sure that the shirt collars and cuffs (for men) should be clean. Your name badge must be worn on the jackets On duty, your uniform should be absolutely free of creases. Uniform should look impeccable before and after duty. It is mandatory to wear a watch in one hand. Large, flashy/stone studded/sport watches are not permitted. Strap of the watch should be either black/gold/silver plated or leather strap. Diameter of the dial should not be oversized. Religious threads should be avoided but if worn, must not be visible. Henna, Stick-on tattoos & permanent tattoos on hands, ankles or feet are not permitted. 3|Page MALE Chain - If worn should not be visible. A pendant is permitted; however it should not exceed the size of a thumbnail. Only one ring is permitted in each hand. If you are wearing a gem stone then the stone should be of a moderate size Kada & bracelet are not permitted Male staff is not permitted to wear earrings. Staff should wear tie and belt that are issued by the company with the uniform. Please ensure that the belt buckle is not worn out or has lost its sheen. Tip of the tie should touch the centre of the belt buckle. Choose the knot that suits you. FEMALE Should only wear accessories (earring and necklace) that are suggested by the company. In addition to the above female staff can wear one bangle or a bracelet of a moderate size & simple pattern (width not more than half inch) on the hand. No charms or identity bracelets are allowed Not allowed to apply sindoor (vermillion) with their uniform. Kada & Anklet are not permitted. Staff is required to wear only acceptable color stockings. Laddered/worn out stocking must be changed immediately by the crew. The company badge should be always worn in uniform. Employees are required to purchase only NAVY BLUE/ BLACK good quality proper length socks. socks should be plain with no designs / brand names. The same must be discarded if the elastic is loose. The company badge should be always worn in uniform. It is the duty of the employee to inform the Airport Manager if any uniform item needs replacement or is misplaced. The employee will be charged and only on the approval of the Airport Services department the concerned item will be reissued. Uniform and all other items issued by the company should be returned to the company in the event of cessation of employment. 4|Page ALLOWED Rings Gents Watches 5|Page Ladies Watches NOT ALLOWED 6|Page MUST NOT DO You are not permitted to chew gum, sweets, pan, pan masalas, tobacco or smoke when in uniform. Smoking in uniform & company transport will not be acceptable. Mobile phones are not a part of your uniform so they must not be displayed or placed in any pockets of your uniform. Use of mobile phones in view of passengers is not acceptable. Mobile phones must be switched off before you go for duty allocation only supervisors and above are permitted to have their mobile phone in switched On mode. Sunglasses must not be worn in the terminal building. They should not be displayed as a part of the uniform by resting them on your head nor should men carry sunglasses in their upper pockets. Frames/lenses should be of conservative design, colour and size. 7|Page Take Care Personal Hygiene Personal freshness must be maintained at all times by using suitable sprays or deodorants. of excessive perspiration, antiperspirant/deodorant must be used. Perfumes should be sprayed on the pulse points. Inside the wrists Nape of the neck Just behind the ears 8|Page In case Dental hygiene is very important as you are talking to the passenger. Use a mouth freshener in order to avoid embarrassment due to bad breath. Recommended to visit a dentist once in six months. Spicy or flavored food must not be consumed before or after the flights. Please ensure that you do not have food crumbs on your lips after you have finished your meals. Ensure that your ears are regularly cleaned by using ear buds. Make sure that your fingers and toes are maintained well by undergoing regular manicure and pedicure sessions. 9|Page Smoking Regulations Not allowed in airport premises. Not allowed while in uniform Food No chewing gum No spicy food / food with strong aroma 24 hours before scheduled duty, e.g. garlic, onion Alcohol No alcohol in uniform or in civil attire at any public place. During an assigned period of duty Offenders will be subject to severe disciplinary actions Looking after the uniform items You will be wearing your uniform while on duty. It is important that you take good care, launder and iron your uniform items so that you always look professional. Shoes must also be cleaned and polished regularly with a black shoe polish. You must ensure that the uniform items that you wear are clean and ironed. Replacing the uniform items You will get a full uniform replacement every 12 months.If you wear out your uniform or lose a uniform item before then, follow the procedures for the issuing of replacement uniform items. 10 | P a g e Hairstyle An elegant, neat and tidy hairstyle is required when wearing the uniform. Here are some tips to help you maintain an elegant neat and tidy hairstyle: Choose a hairstyle that suits your face and your hair texture. Choose a hairstyle that you are comfortable in doing yourself or learn and practice a new hairstyle until you can manage it well. Use mousse, gel, and hair spray to keep hair in place and maintain neatness. A regular cut and styling can help maintain shape and style. Keep your hair away from your face to project a clean and tidy look. Like make-up, you must regularly check the tidiness of your hair. Have the appropriate and acceptable accessories for your chosen hairstyle following company regulations. Color should be natural or one shade lighter than the natural color. Ponytails are permitted upto the shirt collar. Streaking and highlighting is not permitted. Spiky hairstyles, close shaven styles or wet hair let loose is not permitted. Staff having blunt hair cut must make sure that the length of their must not be below their jaw line. Fringe if worn must not touch the eyebrows. Excessive backcombed styles are not permitted. Loose strands of hair around the hairline or neckline should be combed well into the bun. For male staff, a conservative, neat and well-trimmed style is the most suitable. Hair may extend only to the top of the shirt collar. Extreme cuts, permed hair and wet gel hair are not acceptable. Your side burns must not be shorter than the top of the ear and must not be longer than the middle of the ear lobe. For female staff, long hair needs to be secured tidily while short hair must be kept neatly behind the ears and above the collar. Frizzy hair and ponytails are not acceptable and if you wish to tie and secure your hair in a bun, you need to use a hair net over it. 11 | P a g e ALLOWED STYLES NOT ALLOWED Hair Ornaments Rubber or elastic bands are not permitted. Clips having gold, silver colored trimmings are not permitted. Roller Bands & Nets should be only BLACK in colour. Only tic-tac clips should be used. U pins can be used if you are wearing a bun. 12 | P a g e Make up Facial hair should be bleached or waxed. Eye brows should be well shaped. Foundation along with concealers should be used. Mix a little moisturizer with your foundation in order to have a creamy complexion. Dust a little translucent powder onto your face. Never target both eyes and lips together. Either apply heavy eyeliner or wear a dark lip colour. Mascara, Eyeliner and Blusher is a must. Use a lip liner to outline your lips and then fill colour. Hands, Feet and Nails Hands and legs should be waxed regularly. Regular manicure and pedicure sessions should be done to maintain good hands and feet. Your hands and nails are in constant view of the passengers, it is essential to keep them clean and presentable. Apply hand cream and keep them moisturized. It is always the little things that will give you away when it comes to being well-groomed. 13 | P a g e Common mistakes are chipped or chewed on nails, dirty nails and ragged cuticles. Female staff can wear their nails short or long. The advisable length is not longer than ¼ inch from the fingertip. Male staff must keep their nails short. Nail Polish Female staff must wear nail polish at all times regardless having long or short nails. Natural, transparent or clear nail polish can only be worn with short nails. Colored nail polish specified by the company must be worn when having long nails. Male staff must not wear any nail polish, including transparent / natural color. 14 | P a g e NOT ALLOWED - Nail Art CHECK BEFORE YOU LEAVE HOME Uniform should fit well (should not be too tight or loose). Should be well laundered and free from stains/creases. Color should be washed properly and must not have make up or sweat stains. All the buttons should be present on the jacket and must be put on. Make sure you have your name tag pinned to your jacket. Wear your company Id and airport entry pass on your jacket. 15 | P a g e Your hair should be neat and presentable. Make sure you gel your hair if the texture of your hair is fizzy. Only Mild gel application is permitted. Make sure you have flawless make up on your face. Sun block Lip line Foundation Lipstick Concealer Gloss Compact Eye shadow Eyeliner Kajal Mascara Spray a deodorant, antiperspirant or perfume as per your body needs. Recommend use of good quality brands. Your nails should be well trimmed and polished. Your stockings should not be laddered and must be replaced if they are worn out. Your shoes must be well maintained and polished. Watch is mandatory. Last but not the least wear a smile and carry your uniform with pride and elegance. 16 | P a g e GROOMING - MALE Hair Hair should always be well trimmed and styled. Color should be natural. Length should be above the shirt collar. Gel / mousse are permitted but must not be overused and your hair should not look greasy. Spiky, Crew cut, or shaven heads are not permitted. Side burns should be kept well trimmed. Side burns should not be longer than the middle ear and not shorter than the top ear. ALLOWED STYLES 17 | P a g e NOT ALLOWED Turban Only employee Sikh by origin are permitted to wear a turban. Only black color turban is permitted. 18 | P a g e MOUSTACHE Moustache must be neat and well trimmed at all times. It cannot extend past the corner of the mouth. Outline of the upper lip should be visible. A moustache may be grown during a period of leave. ALLOWED NOT ALLOWED 19 | P a g e BEARD Only Sikhs are allowed to keep beard. The beard must look neat, well groomed and should be gelled and tied back. The net that is used should be very fine and should match the colour of your beard. Goatee beards are not permitted. NOT ALLOWED SHAVE Male staff should have a close shave as a clean shaven face is a sign of youth and virility. Shaving Gel: A half teaspoon of shaving gel should provide sufficient lubrication to remove up to 2 days growth. Use good quality Razors with spare blades. After Shave is alcohol based and acts as an astringent, which helps to avoid infection and gives a clean fragrance to your freshly shaven skin. It also eliminates excessive oil. 20 | P a g e TIPS for shaving If you have time leave the gel on for a minute before starting the shave to soften the stubble/beard hair. Use a shaving brush to whip up the lather. The circular motion helps to lift the beard away from the skin. After shaving, leave your face slightly damp and then apply a shaving balm or moisturizer it helps to keep the skin hydrated. 21 | P a g e HANDS Hands must be well manicured and stain free. Male staff must carry a moisturizer in order to keep their hands nourished at all times. How to wear a Tie – Windsor Knot The Windsor knot is a thick, wide and triangular tie knot that projects confidence. It would therefore be your knot of choice for presentations, job interviews, on the job etc. It is best suited for collar shirts and it is actually quite easy to do. 22 | P a g e Check before you leave home Make sure that you shave regularly and apply a good after shave lotion. Please ensure that you use a good antiperspirant or deodorant as per your body needs. Recommend use of good quality brands Uniform should fit well (should not be too tight or loose). Uniform should be well laundered and free from stains/creases. Shirt Collar should be washed properly and must not have any sweat stains on them. It’s a must to wear a half sleeve white undershirt vest. All the buttons should be present on the jacket and must be put on. Make sure you have your name tag pinned to your jacket. Wear your company Id and airport entry pass on your jacket. Your hair should be neat and should be styled by using mild gel or any other hair styling product that suits your hair. Tie and belt issued by the company are a part of your uniform and should be worn at all times. Wearing a watch is mandatory. Your socks should be black/navy blue in color and should have good elastic. Your shoes should be well polished and must be in good condition. Wear a smile and be alert and efficient. The Total Image You know by now that as a ground staff you are the most visible part of the airline and the one who spends the most time with the passengers. Air Costa sets high standards of conduct and deportment for you, as you carry the corporate image in many other ways and people will identify the airline through you and often expect you to be well mannered, polite and gracious. Apart from looking good, you must also behave appropriately. When someone looks at you, it is not your personality that they see right away, instead they observe the way you smile, speak, behave and act. Good manners simply involve treating those around you thoughtfully and respectfully. It is important that the expectations of the public are met to help us achieve the Air Costa Commitment and total quality service. The people to whom you will be visible are not limited to your passengers. You will also be very visible to other airline passengers and visitors, people on the street. Being sensitive and respectful of the culture and people of the various countries you will be meeting is just as important. 23 | P a g e Conduct in uniform When you are in uniform it becomes very important that you project yourself well. People notice and watch you. Your conduct and behavior projects an image of not only yourself but also of all staff and the company. Just as you and your colleagues would like that image to be positive, Air Costa expects that image to be a good one too. Remember once you leave your home in uniform everything you do will be noticed; it is important to be aware of your actions. Conduct out of uniform You probably have heard that working as an airline staff is not only a job but also a lifestyle. People can easily identify you as Air Costa staff. It is important that when you are identifiable as Air Costa staff, even when you are in civilian clothes that you still project a positive image. There are specific situations when you are easily identifiable as Air Costa staff even when you are not in uniform: Visiting Air Costa premises While travelling as a passenger on Air Costa flight In these situations, the company expects you to conduct yourself appropriately. It is expected that you will be polite, well-mannered and appropriately groomed. Being well dressed and well-mannered also commands respect from other people.When visiting LB premises it is important that you are properly groomed. Check the Dress Code and Uniform policy find out the guidelines. When you travel as a passenger on Air Costa flights using rebated staff tickets you are expected to dress and behave properly. On the flight, you will probably encounter many of your friends and colleagues also as passengers or operating as crew members. Do not spend too much time talking to your friends who are working; other passengers will notice. Of course, as airline staff you would know the inflight procedures quite well. Do not make it so obvious that you know what is going on, like going into the galley and helping yourself to the items in the compartments. As a general guideline when travelling as a passenger, one must be discreet and maintain a low profile. You should be sensitive and considerate and be aware that you are surrounded by full fare passengers. 24 | P a g e Deportment Deportment is defined as the way you move, that is, the way you walk, sit and stand, your general bearing and posture. As an airline staff, it is expected that you have a good posture and look elegant. No matter how well groomed you are, if you slouch all the time, your effort in choosing the right clothes and make-up is wasted. Benefits of having good posture include: Makes uniform look and fit better on you Healthier as you breathe better Makes you look younger Looks taller and feels more confident Reduces fatigue and tension A good way to improve your deportment is to be aware of how you move and how you can improve. Ask your friends to give you feedback and do make a conscious effort to improve. To help you get started, read the guidelines below: Posture when standing Correct posture makes you look taller and feel more confident and less tired at the end of the day. To find the correct posture, stand against a wall and make sure that your head, shoulders, and your buttocks are against the wall. Hold your shoulders up and back, tucking your stomach in while keeping your back straight. Walk away and maintain that posture. Walking For the ladies, when walking take note of which part of your foot lands first. The balls of your feet should land first, not the heels or the toes. An attractive way to walk is to put the foot slightly in front of the other, that is, imagine walking on a straight line. Sitting For the ladies, sitting properly is very important. Keep your knees and your ankles together. When crossing your legs, keep your ankles together for a more elegant look. Also, keep your upper body upright. Bending Always bend your knees and not your back. Your job will require you to do a lot of bending and carrying, so it is very important that you do not use your back, but rather your knees and legs. This is not only true for back care but also for deportment. 25 | P a g e See the diagram Bend your knees and not your back! Other Guidelines Do not fold your arms in front as it gives a negative, closed message. Twiddling of thumbs, twirling of hair, picking or scratching of ear and nose does not look good. Pointing with a finger is very rude. Instead use an open palm and point with all fingers of the hand. Using your lips to point, by pouting towards something or someone is not appropriate. Try not to run. You can still look good when walking quickly. When serving or talking to a passenger make sure that you are facing them. It is impolite to talk over your shoulder. Body and Health Care To look even better, you also need to feel physically and mentally good. Your most important preparation is to stay healthy in body and mind. Good health will provide you with the strength to meet the challenges ahead. Maintaining height-weight ratio: Body Mass Index An important part of looking good is maintaining height-weight ratio. Healthy eating habits and exercise help you maintain your weight. To give you an idea of the basic guidelines of the acceptable height-weight ratio, look at the chart below for your ideal weight. 26 | P a g e Stay Beautiful: A Healthy Weight Find out if your Body Mass Index (BMI) is within the healthy range. Divide your weight (kgs) with your height (meters) BMI = Wt / (HtxHt) Important Keys to grooming ALWAYS Wear a smile Wear your uniform with pride Polish your footwear Tidy hair Follow daily hygiene 27 | P a g e Attitude Attitude cannot be shaped by rules and regulations, but by a healthy balance between body, mind and soul. Every day may not be good, but there's something good in every day. There is an awakening in the corporate world of the importance of a positive mental attitude. Most times for employees stress levels increase, feeling or urge to report sick, under-performance, low productivity – all this occurs due to a negative mental attitude/mindset. Attitude is a little thing that makes a big difference. Employees has to adjust compromise and try to make the best out of the available limited resources. Happiness is an attitude. We either make ourselves miserable, or happy and strong. The amount of effort put is the same. If you don't like something change it; if you can't change it, change the way you think about it. If we are not happy about the functioning of a specific task then he/she should interact/discuss with his/her seniors or colleagues and bring about a positive change. There is nothing that is easy but it becomes difficult when you do it reluctantly. We often find it difficult to adjust to the different working styles of the Managers / officers and vice versa. In such situation, the staff and the Manager must discuss the procedures in order to avoid conflicts .The Senior should ensure that his/her staff is comfortable working with him. If you don’t like a specific person then you must try to know him/her better in order to make a pleasant work environment. Could we change our attitude, we should not only see life differently, but life itself would come to be different. As someone said – Attitude shapes our Altitude! We cannot direct the wind but we can adjust the sails. 28 | P a g e Positive Mantras Challenge yourself to ask questions. Set goals and push yourself to complete the set goals with the target period. Airport staff must always be a good team player and the team must be headed by a motivating leader. Listening is a very important skill. (Listening attentively & patiently helps to understand the situation and Come to conclusion without much conflict & confusion) Be open to corrections. (Take them with a positive attitude, learn and implement the corrections made by your superiors) Realize your strengths. (Overcome your weaknesses and convert them into your strengths) Never give up Everything is possible. It is just a matter of time Show kindness and consideration Accept others the way they are. It is not possible to change people’s attitude but it is definitely possible to change our attitude towards them and make ends meet Be considerate, kind and respectful in all your actions. This gesture should not only be towards your passengers but also towards your fellow colleagues. Be helpful, honest and have a name that everyone can count on. Treat people the way you would like to be treated. CIRCULAR 29 | P a g e Issue Date: 11th March’2014 FOUNDATION: BRAND 1 MAC 2 LO‘REA LLLSHOP 3 BODY TYPES STUDIO FIX FOUNDATION TRUE MATCH FOUNDATION EXTRA VIRGIN MINERALS NOTE: 1) LOOSE POWDER TO BE APPLIED ABOVE FOUNDATION ,IT HAS TO BE OF THE SAME BRAND OF FOUNDATION. 2) BOTH FOUNDATION AND LOOSE POWER SHOULD BE OF YOUR SKIN TONE. 3) LIQUID OR COMPACT FOUNDATION THAT ALSO AGAIN DEPENDS ON YOUR SKIN TYPE. 4) SENSITIVE SKIN CREW COULD USE BODY SHOP S EXTRA VIRGIN MINERALS FOUNDATION AND LOOSE POWDER. EYESHADOWS: BRAND LAKME INGLOT MAYBELLINE 1 2 3 4 CHAMBOR* NOTE: SHADES SHIMMER GREEN (PENCIL LINER) 404 GLODEN(EYE SHADOW) 15 AUDACIOUS ASPHAL(EYE SHADOW) 2912 GOLDEN 1) EYE LINER AND KAJOL COULD BE USED OF ANY BRAND HOWEVER ONLY BLACK IN COLOUR. 2) AUDACIOUS ASPHAL COULD BE USED AS COUNTURING SHADE WITH GLODEN EYE SHADOW. 3) MASCARA COULD BE OF ANY BRAND HOWEVER ONLY BLACK IN COLOUR. NOTE: * The Pallet contains three shades, however Highlighter & Golden to be used. 30 | P a g e LIPSTICKS: 1 2 3 BRAND MAC MAC MAYBELLINE SHADES RUBY WOO (RED) GIRL ABOUT TOWN(BRIGHT PINK) BUFF ( NATURAL) NOTE: 1) NO LIP GLOSS TO BE APPLIED WITH THESE SHADES OF LIPSTICKS. 2) NO LIP LINER TO BE USED WITH ANY OF THESE SHADES. NAIL POLISH: 1 2 3 4 BRAND MAC MAC SHADES SHIRELLE(RED) GIRL ABOUT TOWN(BRIGHT PINK) LAKME PEARL WHITE CHAMBOR RED (474) NOTE: 1) PREFERABLY MATCH YOUR LIPSTICK AND NAIL PAINT AS IT IS OF SAME SHADES. 2) PEARL WHITE NAIL PAINT COULD BE USED WITH ANY SHADE. 3) FRENCH MANICURE IS ALLOWED WITH ANY SHADES OF ABOVE MENTIONED LIPSTICKS . BLUSH ON: 31 | P a g e 1 2 BRAND CHAMBOR CHAMBOR SHADES NO-65 SOFT ROSE NO-106 GLITZY COPPER REGULATIONS: 1) FRINGES MUST NOT TOUCH THE EYEBROWS, SIDE FRINGES AS WELL. 2) PONY MUST BE TILL THE MID OF THE SHOULDER AND ALL THE HAIR STRANDS SHOULD BE OF EQUAL LENGTH. 3) NO FANCY CHAINS OR RELIGIOUS THREADS TO BE WORN. 4) HAZEL AND BROWN COLOURED CONTACT LENSES ARE ALLOWED. 5) ONLY ONE RING IN EACH HAND OF SAME METAL AND THAT OF THE WRIST WATCH AND BRACELET (IF ANY) . 6) TWO THIN BANGLES OR ONE MEDIUM SIZE BANGLE OR BRACELET IS ALLOWED AGAIN IT SHOULD MATCH WITH THE METAL TYPE, OF RINGS AND WATCH. 7) A NEAT BUN WITH PUFF / FRENCH KNOT NEATLY DONE. 8) TIC TAC CLIPS AND U PINS ARE ALLOWED FOR HAIR STYLING. 9) CREW WITH SCANTY HAIR COULD USE EXTENSIONS FOR STYLING BUT SHOULD MATCH THE SHADES OF THE HAIR. 10) ONLY PEARL EARINGS AND NECKLACE ALLOWED (MEDIUM SIZE) . NO STREAKS OR HIGHLIGHTING HOWEVER GLOBAL HAIR COLOUR IS ALLOWED BUT ONLY SHADES OF BROWN. 32 | P a g e
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