Your guide to ownership benefits, aftercare products and services
Thank you & Welcome to the Club Your guide to ownership benefits, aftercare products and services available from the Evans Halshaw group Contents 1. Spread the costs of your servicing interest free 1.1 How Service Plan works 1.2 Service Plan Membership Benefits 2. Visiting out Service Centres 2.1 2.2 2.3 2.4 Booking your service and MOT online Our comprehensive Vehicle Health Check If you get a Puncture If your car isn’t driving right 3. Bodywork Damage 3.1 If you get dents, scratches and scuffs 3.2 If you are involved in an accident 4. Protecting your Vehicle 4.1 Protecting your investment with GAP insurance 4.2 Tyre insurance & wheel damage protection 4.3 Protecting your paintwork and upholstery 4.4 Extending your mechanical guarantee 5. Dealership Directory Your feedback matters! At Evans Halshaw we are keen to ensure your experience from sale to servicing is as easy and hassle free as possible. Following each visit, we’ll email you a short questionnaire, asking you to rate your experience with us. Your feedback is extremely important and will be used to recognise valuable members of our team, identify training requirements and help us continually improve our processes. You may also receive a separate survey from the manufacturer – again your feedback is invaluable so collectively we can understand what’s working well and where things need some additional attention. This guide contains some information to support you throughout your ownership journey – we’ll be here to support and advise you every step of the way. This section is useful if you would like to find out how you can spread the costs of your vehicles servicing & gain access to additional loyalty benefits How Service Plan Works Available at any Evans Halshaw Service Centre, we can tailor a service plan based on your annual mileage to help you spread the costs of your routine servicing into interest free, affordable monthly payments just like any other utility bill but with additional loyalty benefits! Most customers take a plan over 2 or 3 years and starting from just £8.49 per month it helps make servicing a less worrying experience. There are three levels of plan available: Manufacturers Service – Follows the exact guidelines as issued by the manufacturer when they built your car, using genuine manufacturer parts. This is our recommended option to protect your vehicle’s re-sale value. Essential Service - Follows the exact guidelines as issued by the manufacturer but using Evans Halshaw quality approved parts. This represents excellent value for money whilst not compromising on quality. Value Service – Our basic level of service which includes replacement oil and oil filter using quality approved parts and a thorough vehicle health check report. Service Plan Member Benefits Service plan customers enjoy a range of additional benefits including: • • • • • 10% savings on all mechanical repairs, tyres and labour costs 10% savings on all accessories, including fitting £30 MOT tests for the duration of the policy Complimentary seasonal checks Complimentary wash and vac on all service visits Through our price guarantee we can price match against another plan as long as it’s like for like. Obtain a quote online or contact our dedicated service plan team on 0844 556 1052 to discuss your requirements. Booking your Service & MOT online We’ll remind you via your chosen method of contact when we think your vehicle will be due its next scheduled service or MOT. However if circumstances change and your service is due before then, for your convenience you can book online at a centre nearest to you by visiting www.evanshalshaw.com/bookaservice Here you can check your service price and choose a service to suit your budget. Subject to availability you can also make any arrangements for extras such as courtesy cars, ‘While you wait’ appointments or collection and delivery services. Our commitment to you: We guarantee our service and repair prices are the lowest in the area† Only fully trained technicians will work on your car. We will agree the price with you before any work is undertaken. We can help keep you on the move whilst your car is with us. We will keep you fully informed of progress and provide a comprehensive vehicle health-check report. If possible we will check and apply any software updates from the manufacturer of your vehicle. We can provide a free, no obligation personalised Service Plan quotation to help spread your servicing costs and unlock a range of additional loyalty benefits. We will contact you after your visit to make sure you are happy. † Price Guarantee – If you can find an identical service or repair at a competitor business within a 5 mile radius outside Evans Halshaw Group for less, within 5 days of the date of your service invoice, we will refund the difference in price. Claims submitted under the Price Guarantee must be accompanied by a genuine written quotation from a competitor business. Retail customers only. Our comprehensive Vehicle Health Check With every visit to our Service Centres, we’ll undertake a complimentary vehicle health check free of charge. This is a comprehensive 40 point check that operates a traffic light indicator system to assess your vehicles overall condition. All major operational components are checked, including: ClutchWipers Oil and fluid levels Air Conditioning System Brake fluid testing Anti- freeze testing Battery checkTiming and drive belts Brakes – including pads, discs, drums Tyres wear and alignment Steering Suspension ExhaustHoses and Pipes Hubs and Bearings We’ll provide you with a copy of the report and explain the findings to you. Any areas marked as red are urgent safety items that require immediate attention. Any amber items will require re-checking in the near future. We will explain this to you and contact you again to schedule another appointment to re-check these areas. If you get a Puncture If you’re unlucky enough to get a puncture, take it to your nearest Evans Halshaw Service Centre. If the tyre is repairable we will do it while you wait, completely FREE of charge. If the tyre is irreparable we understand you don’t want the hassle of taking it somewhere else. We carry a range of tyres in stock, so we’ll discuss your replacement options and help you find a tyre aligned to both your driving requirements and budget! We work hard to ensure our tyre prices are competitively priced. We are so confident of this that our price guarantee means if you can find the same tyre for less within 5 days, we’ll refund you the difference in price. If your car isn’t driving right... If you experience any unusual noise or feel that your vehicle is just not driving as it should, contact your nearest Evans Halshaw Service Centre to request an appointment for an Initial technical assessment. The appointment is complimentary and involves: Consultation Discuss the issue with one of our service advisors so we can achieve an accurate understanding. Technical review A trained member of our technical team will undertake a 15 minute review of your vehicle to gain further understanding of the issue. No cost will be incurred for this. Evaluation We’ll discuss and explain our findings with you and make appropriate recommendations. Any costs involved for resolving the issue will be fully explained and we won’t undertake any work without your prior approval, so you’re in control! If you get dents, scratches and scuffs on your paintwork... Car door dings, supermarket trolley scratches and dents are unfortunately regular everyday occurrences which can take its toll on your vehicles bodywork. Thankfully there is a solution to keep your car in showroom condition with the Evans Halshaw minor damage repair team! Provided the area of damage does not exceed 15cm and is not situated on the roof or bonnet, we can arrange a repair booking at your nearest Service Centre with our minor damage repair specialist team. While you Wait appointments are available for paint-less dent removals – so relax in our customer waiting area, enjoy refreshments and catch up on your emails with use of our complimentary WIFI. Where paint is required, we will require your vehicle for a minimum of four hours to ensure the repair dries effectively. Find your nearest Evans Halshaw to check availability and make an appointment. Our Service Reception team will be able to provide you with an approximate quote for the repair. If you are involved in an Accident Evans Halshaw Accident Assistance is a complimentary service for all Evans Halshaw customers. Our aim is to get you back on the road as soon as possible with minimum inconvenience. How it works: Call the Evans Halshaw Assist line on 0845 078 4530 (lines open 24/7, UK based call centre). If your vehicle is not road legal we will recover it from anywhere in the UK mainland to one of our authorised accident repair centres. We liaise with your insurer to commence organisation of the vehicle repairs. We repair your vehicle as per your insurance company guidelines and get you back in the car as soon as possible with minimal inconvenience. If you were not at fault for the accident we will provide a like for like replacement vehicle to keep you moving. Add Evans Halshaw Accident Assistance to your phonebook 0845 078 4530. We hope you won’t need us but if the unexpected happens it’s better to be prepared! Protecting your financial investment Guaranteed Asset Protection (GAP) is available to purchase from your local Evans Halshaw dealership within 30 days of your vehicle delivery date. Return to invoice Cover over a three year period or Finance Gap up to a 5 year period, GAP is designed to help protect you in the event of your vehicle being deemed a total loss. How it works: GAP cover will pay you the difference between your comprehensive motor insurance policy pay out in the event of a total loss, or Glass’s Guide Retail Value and either the net invoice selling price, or the amount of any outstanding loan (whichever is the higher). Dealer fitted accessories are also covered up to a value of £1,500 Illustrated example: Net Invoice Price £9,991 Dealer Fitted Accessories £1000 Total Net Invoice Price £10,991 Glass’s Guide Retail Value at time of total loss 18 months after purchase date £7,000 Recoverable cost through GAP £3,991 Terms and conditions apply – View for details Tyre & Alloy Wheel Damage Cover Irreparable punctures and kerbed alloy wheels are everyday occurrences and frustrations to many motorists. Our comprehensive tyre and alloy wheel damage cover can help protect you against this. Our tyre and wheel damage cover is available from any Evans Halshaw dealership from only £199 and covers you over a 2 or 3 year period against accidental and malicious tyre damage. It will also maintain the ‘showroom look’ for your alloys. Features & Benefits • • • • • Up to 5 replacement tyres available Unlimited puncture repairs Up to £200 per tyre cost allowed Up to 10 alloy wheel repairs of up to £150 per wheel Maximum claim limit of £1,500 To arrange a policy, speak to your nearest Evans Halshaw dealership. Protecting your paintwork and upholstery Keeping the ‘just from the showroom’ look of your vehicle is always difficult – UV rays can fade the paintwork and the interior is often subject to mud and drink stain spillages from every day use. Help protect your vehicle and its re-sale value with a one off paint and fabric protection treatment from Evans Halshaw for just £199. Laboratory research has proven to extend the life of the bodywork from the date of application- so no there’ll be no need to polish your car again. The fabric treatment allows spillages to be easily wiped away without staining. To arrange a demonstration, contact your nearest Evans Halshaw dealership. Evans Halshaw Mechanical & Electrical Guarantee 12 or 24 months Evans Halshaw Guarantee is an invaluable product for when the manufacturer’s warranty has ran out on your vehicle and you would like continued protection against mechanical and electrical failure for peace of mind. The Evans Halshaw Mechanical Breakdown Guarantee is available over 1 year from £399 or 2 years from £495 and provides cover on eligible vehicles for up to a maximum of 20,000 miles per year, provided your vehicle does not have any more than 120,000 miles in total on the odometer reading. • All mechanical and electrical components including labour to fit them are covered (conditions apply) • There is no limit on the number of claims that can be made (provided the claims do not exceed the purchase price of the vehicle) • Roadside Assistance Recovery and Home Start is included for the policy holder and up to 7 passengers • Vehicles are accepted at all Evans Halshaw dealers nationwide • Up to £150 travel costs or overnight accommodation is included in the event of a breakdown leaving you immobile. • The Guarantee is valid for 60 days per annum for driving in the European Union. • You must ensure your vehicle is maintained in line with manufacturers recommended guidelines. • For a small fee, the Guarantee can be transferred to a new owner of the vehicle provided there are no pending claims. For further information or to find out more, contact your nearest Evans Halshaw dealership. 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