Download Report

SUPPORTING INFORMATION FOR THE POST OF
STRATEGY AND TRANSFORMATION OFFICER
April 2015
Dear Applicant
Vacant Post: Strategy and Transformation Officer
Thank you for your interest in the above post.
I enclose an application pack, which includes: application form, job description, person
specification, and main terms and conditions.
Please ensure that you complete all sections of the application form fully. CVs are not
accepted. When filling in your application form, please study the person specification
carefully. If you do not demonstrate on the form that you fulfil the essential criteria for the
position, you are unlikely to be successful in your application.
The closing date for all applications is Tuesday 12th May 2015
Yours faithfully
Beverley Gresswell
HR Assistant
CORPORATE AND CUSTOMER SERVICES
STRATEGY AND TRANSFORMATION OFFICER
£25,440 – £27,123
North Kesteven District Council is focused on making a difference for people and
communities. We have a track record of innovation, delivery and high performance,
underpinned by our core organisational values - people focused, professionalism,
teamwork, high performing, honesty.
Crucial to continued success is our FIT programme - Future planning, Improvement, and
Transformation – which will be key to supporting the delivery of our ambitious priorities
through to 2020. We need a talented Strategy & Transformation Officer to help us to do
this.
You’ll have the skills and experience to apply a range of business improvement and
transformation techniques demonstrating best practice, and becoming an integral part of our
strategy and transformation team. A proven track record of delivering sustained results is
essential. Building great relationships and winning the confidence of officers, members and
other stakeholders is essential to this role, so you’ll need both first class verbal and written
communication skills, plus excellent facilitation skills. You must be able to engage with a
diverse range of teams across the Council and support them to identify and deliver real
customer focused change together with tangible and lasting benefits.
The desire to learn and implement new ideas and techniques is vital. You will have an
important role to play in developing and maintaining our improvement and transformation
approach, and advising, mentoring – and challenging – colleagues across the Council. You
will be confident in taking a dynamic and collaborative approach to help the Council achieve
its organisational priorities.
If you share our values and have the relevant skills and experience to help us deliver our
future planning, improvement and transformation activities we would love to hear from you.
For further information regarding the above we encourage you to refer to our
website www.n-kesteven.gov.uk or contact HR on ext 28083
The closing date for applications is 23:59 Tuesday 12th May 2015
Interviews will take place Thursday 21st May 2015
JOB DESCRIPTION
1.
DIRECTORATE:
Delivery & Transformation
2.
DIVISION:
Corporate & Customer Services
3.
POST TITLE:
Strategy and Transformation Officer
4.
POST NO:
CS037
5.
POST GRADE:
9
6.
ALLOWANCES:
AVIVA Healthcare, Local Government Pension.
7.
JOB PURPOSE:
To contribute to the development of the Council’s
strategic direction, vision, priorities, and corporate
plans.
To apply an appropriate business improvement
and transformation skillset to the definition and
delivery of business improvement and
transformation activity that enable services to
become both more efficient and effective,
outcome focused, and to evolve to meet the
requirements of the Council’s Growth Agenda.
To work in collaboration with colleagues across
the Council and partner authorities to deliver
coherent, evidence based programmes of
Improvement and transformation that bring
tangible and sustainable benefits to both
customers and the Council.
To promote a dynamic, collaborative approach to
the development and implementation of
improvement and transformation projects, and
provide advice, training, mentoring and support on
business improvement techniques to both
colleagues and elected members.
8.
PRINCIPAL
RESPONSIBILITIES:
Strategic Planning
1. Contribute to the ongoing development and delivery of relevant corporate
priorities, strategies, policies and plans.
2. Contribute to the production of the Council’s medium term Corporate Plan and
provide support and challenge to services in the definition of the key programmes
and projects that will enable successful delivery of the Council’s priorities.
3. Work with research and consultation specialists to understand current and future
views and needs of the Council’s residents and businesses and ensure that they
are influencing the plans of the Council.
4. Work with service areas to design and deliver solutions to support local and
externally imposed legislative and other changes.
5. Assist in the development of policies, procedures, standards and working
practises relevant to the functions of the Unit.
Transformation and Improvement
6. Contribute to the promotion and communication of the ‘Vision’ of the future, and
the Council’s Improvement and Transformation agenda, champion workshops
and deliver briefs to senior management, councillors, colleagues, partners and
other stakeholders.
7. Work with strategic management and service areas to identify and prioritise areas
for service transformation, review or continued and sustainable improvement.
8. Lead and support other service area officers in analysing services, including
carrying out demand analysis, capability, volume, and type of waste in processes,
management policies and system performance. Supervise colleagues within
specific projects as required.
9. Identify service area purpose and value work, map processes, identify types and
frequency of in process waste, and facilitate the re-design of processes and
workflows to address those issues.
10. Support the definition and execution of ‘pilots’ to test out any re-design,
establishing and running checks and measures to assess appropriateness of the
solution.
11. Assess the outcome of the re-design to check that outcomes and benefits have
been realised and identifying any follow-up activities that may be required.
12. Provide coaching and training in improvement tools and techniques and support
the design and delivery of new ways of working.
13. Provide ‘in project’ support on all aspects of the improvement and transformation
methodology to other service areas during the execution of a service review.
14. To contribute to the continuous development of the Improvement and
Transformation methodology and supporting tool kit in order to be involved in
designing (and delivering where appropriate) training in the methodology and / or
techniques.
15. To effectively interpret complex data from a range of sources and communicate
this via presentations and reports tailored to the needs of differing audiences,
including recommendations for improvement and / or fundamental
transformational change to senior management.
Project Management
16. Scoping and developing projects including business case/feasibility reports for
sign off by key stakeholders.
17. Facilitate projects to achieve corporate priorities and business need, liaising
with stakeholders to determine progress and delivering agreed actions.
18. Support and facilitate project implementation through to evaluation and benefit
realisation.
19. Capture lessons learnt into the planning and development process for future
projects
Customer and Collaboration
20. Work collaboratively with other service areas, building strong and positive
relationships, influencing them to adopt new ideas and approaches, and support
the delivery of improvement or transformation projects.
21. Work closely with strategic ICT partners; and colleagues within the Council; to
ensure that ICT, enabling technology and effective, fit for purpose business
systems are integrated into all improvement or transformation projects.
22. Work closely with other service managers to ensure that the council’s customer
access strategy / action plan, and other appropriate strategies or plans are
integrated into all improvement or transformation projects.
23. Collaborate and contribute on national, regional and county-wide initiatives or
projects as required.
24. Through work with partners and other authorities identify good practice that could
benefit the Council and its customers.
Other
25. Carry out other duties as may be determined from time to time within the general
scope and commensurate with the grade of the post. Duties outside the scope of
the post may be undertaken with the consent of the post holder.
26. The Council is committed to safeguarding and promoting the welfare of children,
young people and adults at risk and expects all their entire staff to share this
commitment. All staff working for the Council who comes into contact with
children, young people and adults at risk is expected to comply with all
requirements detailed within the Safeguarding Policy.
9.
RESPONSIBLE TO:
Strategy and Transformation Manager
10.
RESPONSIBLE FOR:
The post has no direct line management
responsibility, however the post holder may be
required to supervise colleagues within specific
projects
The post holder may from time to time be given
responsibility for managing allocated budgets
related to specific programmes or projects
11.
KEY POST
No
12.
POLITICALLY
RESTRICTED POST:
No
13.
H & S ISSUES
Compliance with all current legislation, Council
Policy and procedures including but not limited to
duties defined in the Health and Safety at Work
Act 1972, the Councils Health and Safety Policy
and other specific Council policies as appropriate
to your role.
PERSON SPECIFICATION
Post title:
Strategy and Transformation Officer
Post No:
CS037
Division:
Corporate & Customer Services
Grade:
9
Date:
April 2015
E = ESSENTIAL, D = DESIRABLE (Weighting 1 to 3, 3 being highest) for applicants to
meet relevant standard
SELECTION CRITERIA
CRITERIA
STANDARD
E/D
&W
MEASURED
BY
A. Values &
Behaviours
1. Core Values. Able to demonstrate,
advocate and champion NKDC’s core
values
2. Managing my work. Able to cope with
demanding workloads, prioritising work to
meet deadlines, maintaining the ability to
be effective under changing and/or
challenging conditions.
3. Taking Responsibility. Pro-active,
confident and positive attitude.
4. Taking Responsibility. Able to
champion corporate initiatives amongst
peers at an operational level throughout
the organisation.
5. Taking Responsibility. Takes the
initiative and is able to work without
supervision
6. Taking Responsibility. Flexible approach
to meet the demands of the Unit and the
Council.
7. Developing Myself. Applies learning to
work, learning from different situations,
welcoming and using feedback to develop
and improve
8. Developing Myself. Maintains the
appropriate skills and knowledge to do the
job
9. Working with Others. Acts in a manner
that engages confidence, trust and
respect from others
10. Working with Others. Willing to work
actively and constructively with others, for
E
Application &
Interview
E
E
E
E
E
E
E
E
E
B. Work
experience
C. Knowledge
D. General skills
the greater aims of the Council and wider
partnerships.
11. Working with Others. Able to show
empathy and consideration to others
affected by proposed changes
12. Meeting Customer Needs. Understand
NKDC customers and their expectations.
13. Have previous experience of working on
successful and sustained business
transformation, change or improvement
projects.
14. Have at least one year’s experience of
leading and carrying out lean / systems
thinking analysis and process mapping
15. Experience in providing coaching and
training to other colleagues in
improvement and transformation
methodologies (such as lean, systems
thinking) and supporting toolkits
16. Experience in working cross-functionally
within an organisation
17. Experience of writing clear and concise
reports for senior management
18. Experience of working within a strategy or
corporate planning function
19. Experience in contributing to corporate
documentation, such as the corporate
plan
20. Demonstrates a good understanding of
improvement methodologies and
techniques including lean and systems
thinking
21. Knowledge of continuous improvement
techniques, for ongoing improvement
22. Knowledge of appropriate training and
coaching methods, within the scope of the
role
23. Knowledge of project management from
scoping and business case through
implementation, benefit assessment
review and closure
24. Understanding of the changing role of and
challenges faced by local authorities
25. Demonstrates excellent communication
skills, through a range of media, and to
differing audiences
26. Has good persuasion and negotiation
skills, and demonstrates the ability to
influence others to gain support for ideas
and initiatives
27. Capacity to translate complex information
and concepts into easily understood facts
E
E
E
Application
and Interview
E
E
E
E
D2
D2
E
Application
and Interview
D3
E
E
D3
E
E
E
Interview
E. Specific skills
F. Qualifications
G. Equal
Opportunities
H. Special
circumstances
I. Other
28. Ability to learn from experience and to
adapt best practice from networking to
meet the needs of the Council
29. Good judgement and decision making
skills to balance contested issues or
difficult situations
30. Excellent organisational skills
31. Skilled in managing tight deadlines and
conflicting priorities.
32. Able to make formal presentations and
give training to a range of audiences, both
technical and non-technical
33. Demonstrates skills in leading innovation
and new ways of working through process
or technology focussed working practises
or solutions
34. Excellent analytical and problem solving
skills
35. Experienced in the use of process
mapping and workflow mapping systems
36. Proficiency in Microsoft applications such
as Word, Excel, PowerPoint, Project and
other such software packages
37. Good training, presentation, and report
writing skills
38. A degree, or professional / vocational
qualification to NVQ level 4 or equivalent
in a relevant area of work, or able to
demonstrate relevant work experience
39. Has knowledge of equal opportunities,
and equality and diversity principles
40. Able to operate in a non-discriminatory
manner.
41. Will be required to attend meetings at
other locations on occasions
E
D3
Interview
42. Ability to drive and have access to a
vehicle to attend other sites for external
meetings.
43. Awareness of basic H & S issues in the
office, and when working with computers
D3
Application
and Interview
E
Interview
E
E
E
E
E
E
Application
and Interview
E
E
E
E
Application,
Interview and
Evidence
E
Interview
E
MAIN TERMS AND CONDITIONS OF APPOINTMENT
A copy of the job description is attached.
SALARY
Salary range is £25,440 – £27,123. The successful candidate will be placed within the
grade subject to qualifications and experience.
OFFICE HOURS
The hours of work are 37 per week. A scheme of flexible working hours is in operation
whereby, within prescribed limits, an individual’s precise working hours are left to his/her
own choosing
HEALTH SCHEME
You are entitled to join the Council’s private health care scheme.
HOLIDAYS
The annual holiday entitlement is 27 days (32 days after 5 years’ service in local
government) plus a further 8 Bank and Public holidays.
SICKNESS
Subject to certain qualifying criteria, you will receive your normal pay when you are off sick.
PENSION
You will automatically be enrolled into the Council’s pension scheme, the Lincolnshire
County Council Local Government Pension Scheme.
The closing date for applications is 23:59 Tuesday 12th May 2015
Interviews will take place on Thursday 21st May 2015