April - Insurance Women of Buffalo
Insurance Women of Buffalo Inc. Present The Queen City Caller March 2015 Bulletin President’s Message Happy Easter! April is an exciting month for Insurance Women of Buffalo. We will be showcasing WNY this month when the Federation of New York Insurance Professionals (FNYIP) Convention takes place April 24 th, 25th and 26th in Niagara Falls. Let’s show our pride by taking part. There is education, networking, and just plain old fun! Also, M & T Insurance Agency has been chosen as the Employer of the Year. What a great tribute to M & T to be able to be honored by FNYIP on our own turf. There is still time to register for the Banquet and the education so please act quickly. Please join us at Convention!! Can’t wait to see you…. Respectfully, Linda Linda M Potwora, CIC IWOB President 2014-15 Respectfully, Linda M Potwora, CIC President – IWOB 2014-15 Queen City Caller – March 2015 House Our dinner meeting will be held at AcQua Restaurant (2192 Niagara Street, Buffalo, NY 874-5400) on Tuesday, April 14, 2015. Networking and cash bar will take place from 5:00 to 5:45 p.m., dinner will be served at 5:45. The cost is $24.00. April's dinner menu is: Regular dinner: Chicken Francaise – Batter dipped boneless breast of chicken with lemon sauce, served over pasta. Or Alternative dinner : Portobello Mushroom Stack – Layered with Grilled Vegetables & Tomato Essence All dinners are served with rolls & butter, dessert (Chef's choice of the day) coffee & tea. 1. Reservations must be made by 10:00 a.m. Friday, April 10, 2015. Email/telephone your reservations to Christina Border email: [email protected] or call my direct line 362-7395. At the time of the reservations, please advise the name and employer and any guest you will be bringing with you, and their dinner choice. 2. Please let me know if you are sensitive to any foods so that the staff can be alerted. 3. The Permanent Dinner List is: (if you wish to be added, please let me know) Beverly Cotter Jennie Matteliano Michelle DiMartile Connie Smith Karen Malcolm Rachel Stover Erin Cole Laura Nosbish Renata Kowalczuk Jean Young Linda Potwora Robin Grzechowiak Sandy Patterson Wendy Hart Karen Willard FYI: Standing Rule #8A & #8B apply: 8A): Any member who name appears on the permanent dinner list must advise the House committee of cancellation by 10:00 a.m. on the Friday preceding the regular Tuesday meeting. 8B): Anyone with a reservation for dinner who does not cancel by 10:00 a.m. on the Friday preceding the regular Tuesday meeting must reimburse the Association for the cost of their meal. Please note: A confirmation will be sent via email in regards to the dinner. Should you not receive a reply within a day, please re-send the email or give me a call. We will have nametags available at the door when you check in. Please wear the nametags during the meeting. Be sure to leave the nametags on your table or at the door before you leave. Thank you!! We look forward to seeing you at AcQua Restaurant!! Christina Borden, House Chairman - [email protected]; direct line 716-362-7395. Insurance Women of Buffalo Queen City Caller – March 2015 Employment Hi ladiesHappy spring (finally)! Here are some great employment opportunities to check out! M&T Bank is looking for an experienced, well-seasoned Account Manager to handle mid to large CL accounts. To apply, go to www.mtb.com, click “careers” at the top of the page, then refine by New York, Buffalo, 285 Delaware Ave, and the posting ID is 3CYU6. M&T Bank’s, Corporate Insurance & Risk Department, has an opening for someone looking for a challenge and a different approach to insurance. M&T seeks a Commercial Account Manager to work on the bank’s corporate insurance program, including claims handling for bank-specific coverage. M&T provides internal training on coverage, claims, and all bank-wide procedures. Please forward resume to Cindy Marano, Seneca Larkin, 701 Seneca Street, 3rd Floor, Buffalo, NY 14210, or email her at [email protected]. The Cesar Group, Inc. has an immediate opening for a full-time commercial lines CSR, with benefits. The Cesar Group is located at 354 Cayuga Road, Buffalo, NY 14225. Contact Bernie Jr. at (716) 626-0066. Attached at the end of the bulletin are four openings from Lawley Services, one from Travelers, and one from Aldrich & Cox. Thanks, Erin Erin E. Molisani, Employment Chair [email protected] Insurance Women of Buffalo Queen City Caller – March 2015 Bulletin Bulletin articles for the May Bulletin are due by April 25th. When you email your article, I will respond to confirm receipt. If you do not hear from me, send a follow up email or call me at 856-8220 x142. In Fellowship, Michelle DiMartile, API, CPIW Bulletin Chair Program Hello Everyone! It’s hard to believe that Easter is around the corner. Christina Borden was kind enough to get her Professor from College to speak at our April dinner meeting. Her name is Erica Swiatek. Here is a little bio about her: Erica Swiatek is a high energy, passionate, facilitator, consultant and trainer. Designing and delivering instructor-led courses, games, and activities in creative problem solving, innovation, leadership skills, change management and team building. Erica helps clients think differently by introducing them to techniques and tools that they can use in both their professional and personal lives. She has several years of experience working with call centers and large health insurance companies. Erica has presented at several creativity conferences and Association for Talent Development (ATD). Erica graduated from Buffalo State with a Master’s of Science in Creativity and Change Leadership. She loved it so much she became an adjunct faculty there and teaches at both the graduate and undergraduate levels. Yours in fellowship, Karen Willard President-Elect Insurance Women of Buffalo Queen City Caller – March 2015 Budget The Budget Committee is meeting in March and we will be reporting on our tentative 2015 to 2016 Budget at the April Meeting. Thanks to the committee members. Yours in fellowship, Deanna Filipski CPCU CPIW Committee Chair Education April 2015 Education Bulletin Article Your Budget Committee, Deanna Filipski Happy Spring! Congratulations to our Scholarship winners this year: Robin Neary ($1,500) and Timothy Madden ($1,000). Both winners read their essays at Associates Night and they did a great job! Letters have gone out to all of this year’s applicants to thank them for taking the time to apply and inviting them to apply again next year if they meet the qualifications. Ted Wash, President and Chief Operating Officer of Walsh Insurance Group was also with us at Associates Night and he presented the Barbara Kane Scholarship to this year’s winner Connie Smith. Right now, Deanna Filipski and Sandy Patterson are finishing up teaching our Public Speaking class. Stephanie Domagala, Linda Potwora, Kathleen Rapasadi, Rachel Stover and Maggie Suhanov are the class participants and I would like to personally congratulate each one of them for taking the time to t ake this very worthwhile training. Thank you everyone and Happy Easter! Robin Grzechowiak, CIC, CISR, CPIW, Education Chair Yours in fellowship, Robin Steiner-Grzechowiak, CIC, CISR, CPIW Insurance Women of Buffalo Queen City Caller – March 2015 Membership Happy Spring! Just a reminder to all the new members, if you are interested in a mentor please let us know we would be happy to assign someone to you or you may grab someone you may already know. As the year continues, please consider inviting a friend or new co-worker to one of our events to show them what the Insurance Women of Buffalo is all about. We have so many exciting things going on right now, what a great time to shine and show what a wonderful organization you belong to! In fellowship, Sincerely, Jean Young, Chair Laura Nosbish, Co-Chair Convention Hi Everyone! Convention is only one month away! Hard to believe, we're almost there! The committee is doing some really fantastic things, to make this convention memorable. If you haven't registered yet, please do so...you won't be disappointed! We still need contributions to the door prizes. This would be a small gift or gift card, of approximately $10 in value. Please let me, or Karen Willard know if you have anything to donate, so that we can get those gifts from you. Also, as many of you know, the charity of choice for FNYIP is the Special Olympics. Every convention, there is a basket raffle, which benefits that charity. We are looking for donations for a basket, to be used in that raffle. We have traditionally done a Buffalo themed basket, so if you can donate something uniquely Buffalo, we'll put everything into a basket for our contribution to this worthy cause. Any questions, please contact me. Our next convention meeting will be on Thursday, April 2nd, at 5:30, at Keller & Co offices. We will be stuffing the goody bags that everyone gets at registration. If you plan on helping out at that meeting, please let me know. Thanks! Wendy Hart Convention Co-Chair Queen City Caller – March 2015 Legislation IWOB LEGISLATION UP-DATE Nurse Practitioners Modernization Act Effective January 1, 2015, the Nurse Practitioners Modernization Act removes the requirement that a written practice agreement must exist between an experienced nurse practitioner as a condition of practice. The implications of the Act are: a nurse practitioner with more than 3,600 hours of clinical practice will no longer be required to have a written collaborative agreement Queen City C aller – Marcwith h 201a5 physician or to submit patient charts to a physician for review. Instead, these nurse practitioners will only be required to have an established relationship with a physician or a hospital for referrals or consultation. There is no change for nurse practitioners with less than 3,600 hours of practice, who are still subject to the prior requirements which ueen City Casigned ller – Mawith rch 20 5 include: maintaining a written practice Q agreement a1physician, identifying practice protocol approved by the State Education Department and conducting chart reviews with a physician. E-Cigarette Use in Buffalo A new law signed by Mayor Byron Brown makes it illegal in Buffalo to use electronic cigarettes anywhere the City bans traditional smoking: public transportation, public elevators, City-owned and leased buildings, many large retail and wholesale businesses and City schools (except for areas reserved for adults using faculty rooms or other designated spots). The ban also reinforces the existing State law, making it illegal to sell electronic cigarettes to anyone under the age of 18. Filing of Court Papers with Personal Information The Office of Court Administration has issued a new rule to curb identity theft. According to Uniform Civil Rules of the Supreme and County Courts §202.5(e), personal information shall be redacted whether or not a sealing order has been sought if any of the following is contained therein: • taxpayer ID number including social security number, employer identification number, and individual tax payer identification number (except the last 4 digits); • date of birth, other than the year; • full name of any individual who is a minor except a minor’s initials; or • financial account number including credit or debit, bank account number, investment account number, and/or insurance account number (except the last 4 digits). -Continued- Legislation Continued Witness Impeachment In a recent Fourth Department case, Town v. E.B. Burns, testimony regarding an out of state 1983 conviction for contempt based upon the lies an expert told during trial testimony was permitted upon cross-examination of the expert witness. Although impeachment based upon “old convictions” was typically excluded by a trial court, a conviction based upon perjury or other acts of dishonesty or untrustworthiness is special – no matter how long ago it was committed. The court further held that the plaintiff’s attorney should have been afforded an opportunity to rehabilitate the expert on re-direct by asking him to explain away the contempt conviction. The trial court refused to permit said re-direct but it was deemed to be “harmless error” as the excluded testimony would not have brought about a different verdict. Court Ordered Jobs Not Subject to Wage Loss In a recent decision the Southern District, Doyle v. The City of New York, plaintiffs alleged that they deserve to receive minimum wage for their court ordered garbage collection and clean-up of parks and bridges around the City as part of court ordered community service. The court clarified that these individuals were given an adjournment in contemplation of dismissal (ACD), which requires the defendants to stay out of trouble and comply with terms ordered to win dismissal of charges against them. The court held that the definition of an “employee” under the Fair Labor Standards Act is a broad one, but does not include individuals who are ACD workers. Judges in the Second Circuit apply an “economic realities” test to determine whether an individual is an employee. The court held that the reality of this case was that individuals do not perform community service in satisfaction of an ACD to earn a living, nor did the individuals make an argument that they had a hope of being paid when they made their decision to accept the ACD. The purpose of the ACD program is to enable the parties to resolve the case involving minor offenses in a way which provides more substantial consequences than an outright dismissal of the charge, but allows the Defendant the ability to avoid the risks and anxieties associated with further prosecution and the criminal stigma which attaches to convictions. The holding is analogous to the Labor Law Standard 240 decision from the Fourth Department in 1999, Richel, holding that an inmate on a work release program is not an employee and thus, not a protected person. Appeal of an Order made on Motion in Limine The prevailing case law of an Order made on Motion in Limine is that it is not appealable as it is merely an advisory opinion on admissibility of evidence. The Fourth Department in Dischiavi v. Calli distinguished between an order which limits the evidence (not appealable) and an order which limits the legal theories to be tried (appealable). Statute of Limitations The Statute of Limitations for an intentional injury (battery) is one year pursuant to CPLR §218. However, if a criminal action has been brought against an individual and a civil action is sought to arise from the same event, pursuant to CPLR §218(8) the one year statute runs from the termination of the criminal action. In a trial level decision in New York City, Sneider v. A.B. Green Gansevoort, the court held that the “termination” of the criminal action is, at the very earliest, the sentencing of the Defendant or “some other final disposition”. Because the Defendant was given a conditional discharge which included a sealing of the conviction if he stayed out of trouble for one year, the court left open the possibility that the termination of the action would occ ur upon the sealing, which had not yet occurred. Sincerely, Renata Kowalczuk Insurance Women of Buffalo Queen City Caller – March 2015 Fundraising Brunch & Basket Raffle Fundraiser Please be sure to see the "Save the Date" flyer announcing our Basket Raffle and Fundraiser. It is Sunday, May 17th @ Classics V on Niagara Falls Blvd. We are looking for basket donations and Lottery tickets for our Lottery tree. In lieu of the 50 basket pre-sales, we decided to do something different this year. Please see the attached Spring Fundraiser Lottery Tree form, please help support our function by trying to presell to your family & friends. You can collect the money and sheets and give to Jean or any board member who will get it to Jean. Thank you. The Corporate sponsorship letters have been mailed out and one is included in the bulletin. Please pass this on to anyone you can think of and let me know who you sent it to so we may add them to our mailing list. This is our biggest fundraiser for the year, it supports our scholarships and our general membership as a whole. We are looking for volunteers to work on the committee. Please bring a bottle of wine or cheer to add to the "Basket of Cheer Raffle". I know we ask a lot of our membership in the events that we put on each year and "WE" do "APPRECIATE" everything that you do. If it wasn't for "YOU" the Insurance Women of Buffalo, Inc. wouldn't be where it is today!!! Patron Ads are being taken by Sandy Patterson and Robin Grzechowiak is taking the Pre-Sale & Brunch ticket sales. We will be meeting again shortly and date and time will be announced. If you have any questions, please feel free to contact me at 926-8696 or email me at: [email protected]. THANK YOU!!!!!! In Fellowship, Connie Smith & Karen Malcolm Fund Raiser Co-Chairs Insurance Women of Buffalo Insurance Women of Buffalo 2014 – 2015 Officers President: Linda Potwora [email protected] President Elect: Karen Willard [email protected] Secretary: Maggie Suhanov [email protected] Director: Laura Nosbisch [email protected] Director: Rachel Stover [email protected] Vice President: Connie Smith [email protected] Treasurer: Karen Malcolm, CIC, CPIW, ACSR, AINS [email protected] Director: Michelle DiMartile [email protected] Director: Beverly Cotter [email protected] Director: Wendy Hart [email protected] 2013 – 2014 Committee Chairs Automation: Kelly Larkin [email protected] Bulletin: Michelle DiMartile, API, CPIW [email protected] Budget & Finance Deanna Filipski [email protected] Bylaws: Connie Smith [email protected] Education: Robin Grzechowiak, CIC, CISR, CPIW [email protected] Employment: Erin Molisani [email protected] House: Christina Borden [email protected] Legislation: Renata Kowalczuk [email protected] Membership/Mentoring: Jean Young [email protected] Nominating: Laura Nosbisch [email protected] Parliamentarian: Sandy Patterson, CISR, CPIW [email protected] Past Presidents: Wendy Hart [email protected] Program: Karen Willard [email protected] Safety: Rachel Stover [email protected] Public Relations: Beverly Cotter [email protected] Immediate Past President: Karen Malcolm, CIC, CPIW, ACSR, AINS [email protected] lnsurance Women of Buffalo, lnc- OSltTlz0t,S Spring Fundraiser Name: Phone: Seller: The lnsurance Women of Buffalo are holding their annual Scholarship Fundraiser. This year we are having a Brunch and Basket Raffle, Sunday, May 77,2015 at 10:00 am at Classics lV Banquet Center. We are extending the opportunity to purchase LOTIERY TREE raffle tickets to those who cannot make the event. . . Lottery Tree (value 5200.00 +) Raffle tickets: 1 for Ss.oO or 3 for SrO.oo. Completely fill out the form with your name, phone number, and who you purchased tickets from. Return sheet with payment (cash or check payable to IWOB). o We will call the winner early evening on Sunday, May L7,20L5 if not present and will make arrangements to deliver the Lottery Tree. o Please have all your forms turned in by Thursday, May 14th, 20L5 to Jean Young. Please call Jean at 984-0215 or 926-8598 with questions. Thank You ond Good Luck! lnsurance Women of Buffalo, Inc Spring Fundraiser O5ll7l20l5 Name: Phone: Seller: The lnsurance Women of Buffalo are holding their annual Scholarship Fundraiser. This year we are having a Brunch and Basket Raffle, Sunday, May 17, ZO1Sit 10:00am at Classics lV Banquet Center. We are extending the opportunity to purchase IOIIERYTREE raffle tickets to those who cannot make the event. l for 55.00 or 3 for 510.00. o Lottery Tree (value 5200.00 +) Raffle tickets: a Completely fill out the form with your name, phone number, and who you purchased tickets from. Return sheet with payment (cash or check payable to IWOB). We will call the winner early evening on Sunday, May t7,20LS if not present and will make arrangements to deliver the Lottery Tree. Please have all your forms turned in by Thursday, May 14th, 20L5 to Jean Young. Please call Jean at 984-0215 or 925-8598 with questions. Thonk You ond Good Luck! INSURANCE WOMEN OF BUFFALO, INC ANNUAL EDUCATION FUNDRAISER BRUNCH & BASKET RAFFLE CLASSICS V BANQUET CENTER MAY 17, 2015 INDIVIDUAL PATRON NAME__________________________________________________________________ COMMENT_____________________________________________________________ ______________________________________________________________________ In honor of or in memory of a woman who has been a positive influence in your life. DONATION $5.00 Cash_____________ Check – Payable to Insurance Women of Buffalo, Inc. The Insurance Women of Buffalo, Inc. are hosting our Annual Brunch and Basket Raffle. Please include a comment in honor of, or in memory of, a woman who has been a positive influence in your life. I will be available at the business meeting to collect this form and your donation, or you can mail to me. Sandy Patterson 55 Hampton Pkwy. Kenmore, NY 14217 Yours in fellowship Sandy SAVE THE DATE Sunday,May 17th, 2015 Join us at our Annual Fundraiser and help support our Educational Scholarship Programs Brunch & Basket Raffle Cost: $25.00 - Includes entry, brunch, 1 sheet of 25 tickets, Door prize ticket and 1 BIG ticket for $50 & up tables. Classics V Banquet Center 2425 Niagara Falls Blvd Amherst, New York 14228 Doors open at 10:00 a.m. Brunch at 11:00 a.m. Baskets drawn immediately following brunch Good food, good fun, and…good luck! For more information contact: Connie Smith: (716) 926-8696 [email protected] Karen Malcolm: (716) 651-4222 [email protected] Or visit The Insurance Women of Buffalo Inc. Website: www.insurancewomenbuffalo.com Lawley Insurance Client Service Specialist - COBRA Lawley Benefits Group - Buffalo, NY Lawley Benefits Group is looking for an experienced COBRA administrator with experience in consolidated billing. Lawley offers an outstanding package including salary, comprehensive Benefits, a 401K with contribution and no waiting period and fully paid parking in our downtown Buffalo office. Job Summary This position maintains COBRA compliance for all clients with the proper administration of their plans and members. Conduct demonstration and training as necessary for new online enrollment clients and maintain complete and accurate documentation and procedures on all related workflows. Evaluate current and proposed systems and procedures, recommend and implement changes/efficiencies as needed. Generate and distribute Qualifying Event Notifications for participants on a weekly basis as well as monthly participant & employer group invoices from COBRA administration software. Set up and prepare consolidated carrier bills for clients, implement, maintain, and assist in open enrollment for all online enrollment systems. Process new hires and terminations and work with appropriate carriers to remove or add coverage and issue the appropriate credits to insureds’ bills when necessary. Qualifications Demonstrated knowledge of COBRA administration, consolidated billing and online enrollment administration desired Life/Accident & Health License preferred TPA experience preferred Proficient in Microsoft Office, including Word & Outlook; highly proficient in Excel Excellent email, verbal and written communication skills Demonstrated organizational skills, attention to detail and multi-task abilities Results-oriented and resourceful, able to troubleshoot Ability to maintain a positive attitude, express enthusiasm and be flexible Ability to carry out complex tasks with many concrete and abstract variables Compatible with other employees; ability to work independently or as part of a team Participate in projects and other duties on an as-needed basis, or as requested Minimum of two (2) years in a similar or related position Associate degree preferred Supports all Lawley Benefit Group initiatives, as guided by Lawley values, sales culture and scorecard Please contact Kim Navagh, Talent Manager, by submitting your resume and interest to this opening on the careers page of www.lawleyinsurance.com. Lawley Insurance Account Manager – Personal Lines Buffalo or Rochester, NY Office Lawley Insurance is adding to their dynamic Personal Lines team and is seeking an energetic Account Manager. In return, Lawley offers a positive, collaborative culture with generous salary and benefits (including paid parking and fully covered medical) as well as an AWESOME 401K. This position can reside in either our Buffalo or Rochester, NY office. Job Summary Position will include performing complete annual account review/providing recommendations for coverage enhancements ninety days prior to renewal. Handle all new business and endorsements for existing clients, ensure applications are completed and uploaded correctly. Handle underwriting cancellations and work with the insured/company to save the business. Refer clients to LBG, Specialty Lines, Risk Management and/or Commercial Lines for solicitation as appropriate. Qualifications Pertinent knowledge of insurance products and usages Relevant understanding of insurance documents Ability to utilize computer programs and understand their functionality; EPIC and/or Applied experience desired Excellent verbal and written communication skills Strong organizational skills, attention to detail and multi-task abilities Results-oriented and resourceful Willingness to pursue continuing education Ability to work in a high-pressure, fast paced environment w/significant telephone and personal disruption Ability to maintain a positive attitude, express enthusiasm and be flexible Ability to carry out complex tasks with many concrete and abstract variables Ability to work independently or as part of a team Property/Casualty License; insurance designations preferred Minimum of one (1) year in a similar or related position Associates degree preferred Supports all Personal Lines department initiatives, as guided by Lawley values, sales culture and scorecard Please contact Kim Navagh, Talent Manager, by submitting your resume and interest to this opening on the careers page of www.lawleyinsurance.com. Lawley Insurance Commercial Lines Account Manager (Select) Lawley Tradition – Dunkirk, NY Our thriving Dunkirk, NY office is seeking an experienced Account Manager to service Commercial clients throughout the region. We offer Lawley’s long standing and excellent reputation, a supportive culture, awesome benefit package (including 401K that begins ASAP) and competitive salary –as well as beautiful offices with customers who visit frequently! Job Summary Please inquire to us if you have the experience conducting consultative conversation, maintaining current and accurate records of client coverage and underwriting information as well as producing binders, certificates, policies, proposals, summaries of insurance and other insurance documents within designated timelines. Additional desired experience would include obtaining non-marketed renewal quotes from existing carriers, completing renewal processes and handling non-renewal and cancellations for cause. Qualifications Pertinent knowledge of insurance products and usages Relevant understanding of insurance documents Ability to utilize computer programs and understand their functionality; Applied experience preferred Excellent verbal and written communication skills Strong organizational skills, attention to detail and multi-task abilities Results-oriented and resourceful Property/Casualty License; insurance designations preferred Willingness to pursue continuing education Ability to work in a high-pressure, fast paced environment with significant telephone and personal disruption Ability to maintain a positive attitude, express enthusiasm and be flexible Ability to carry out complex tasks with many concrete and abstract variables Ability to work independently or as part of a team Minimum of three (3) years in a similar or related position College degree preferred Supports all Commercial Lines department initiatives, as guided by Lawley values, sales culture and scorecard Please contact Kim Navagh, Talent Manager, by submitting your resume and interest to this opening on the careers page of www.lawleyinsurance.com. Lawley Insurance Account Manager – Commercial Lines Corporate Office – Buffalo, NY Lawley Insurance is a dynamic sales and service organization looking for a licensed and experienced Account Manager to handle our middle market accounts. This position, which is open due to an upcoming retirement, will require supporting, obtaining, servicing and retaining commercial accounts. Lawley Insurance offers a positive, collaborative culture with generous salary and benefits (including paid parking and fully covered medical) as well as an AWESOME 401K. Job Summary Please confidentially inquire to us if you have the experience conducting consultative conversation, maintaining current and accurate records of client coverage and underwriting information as well as producing binders, certificates, policies, proposals, summaries of insurance and other insurance documents within designated timelines. Additional desired experience would include obtaining nonmarketed renewal quotes from existing carriers, completing renewal processes and handling nonrenewal and cancellations for cause. Qualifications Pertinent knowledge of insurance products and usages Relevant understanding of insurance documents Ability to utilize computer programs and understand their functionality; Applied experience preferred Excellent verbal and written communication skills Strong organizational skills, attention to detail and multi-task abilities Results-oriented and resourceful Property/Casualty License; insurance designations preferred Willingness to pursue continuing education Ability to work in a high-pressure, fast paced environment with significant telephone and personal disruption Ability to maintain a positive attitude, express enthusiasm and be flexible Ability to carry out complex tasks with many concrete and abstract variables Compatible with other employees Ability to work independently or as part of a team Appropriately attired for a professional office environment Minimum of three (3) years in a similar or related position College degree preferred Supports all Commercial Lines department initiatives, as guided by Lawley values, sales culture and scorecard Please confidentially contact Kim Navagh, Talent Manager, by submitting your resume and interest to this opening on the careers page of www.lawleyinsurance.com. Travelers Insurance, Buffalo, NY Unit Manager, Claim Services Apply directly: www.travelers.com, requisition 336BR Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference. Job Summary - Lead and direct claim customer service team ensuring efficient and effective implementation of strategic initiatives and operational goals. - Coach, mentor and facilitate development of team members to maximize individual and organizational performance. - Evaluate and manage performance objectives relative to quality, productivity and other office standards/goals as well as providing individual and team feedback on an ongoing basis. - Recognizes all factors of performance, business results and personal effectiveness. Primary roles and responsibilities Attract, Retain and Develop World Class Talent: - Work with management to establish and implement a strategic staffing strategy; establish and maintain high recruiting standards to acquire high caliber of people with diverse skills and backgrounds. - Motivate team members by providing training, honest constructive performance feedback and counseling. - Effectively utilize reward system to distinguish top performers and significant achievements. Recognize all factors of performance, business results and personal effectiveness. Provide Compelling Claim Services - Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers. - Develop & execute a strategic file management plan that achieves optimal file resolution and business results. - Establish and monitor individual team goals based on the overall office objectives and adherence to Best Practices. - Conduct quality file reviews per office/ best practices guidelines (Keep and Close). - Coordinate work activity to ensure appropriate deployment of resources to maximize productivity and ensuring the highest level of service. - Implement strategies and initiatives to improve file quality, customer service and manage costs. - Anticipate operational challenges and plan proactively to address. Partner for Mutual Success - Proficient in Microsoft Office- Span of Control approximately 14-16 Claim Customer Service Representatives. Leading the Business: - Executes Business Strategy - Leads Change - Drive Results/Promotes Enterprise Culture - Leading Others: - Attract Top Talent - Maximize individual and Organizational Performance - Holds Others Accountable Aligns Rewards - Creates and Sustains a Dynamic Workplace Leading Self: - Exhibits Courage, Conviction and Creditability - Communicates Effectively and Influence Others - Applies Critical Thinking - Demonstrate Self-Awareness. Qualifications - College degree preferred or equivalent work experience- Claim or operations experience (3-5 years) - Production Management experience a plus - Customer Service experience - Call Center Metrics experience a plus. Aldrich & Cox, Inc., an independent insurance and risk management consulting firm, is searching for a career-minded, insurance professional to join our office in Orchard Park, NY as a Staff Consultant. Ownership opportunities exist. As a member of the Crain Langner & Co. Group, we also have offices in Richfield, OH, and Chicago, IL. Aldrich & Cox, Inc. has been in business since 1951, and Crain, Langner & Co., our parent company located outside of Cleveland, OH, has been in business since 1939. We offer a unique career opportunity in the fields of insurance and risk management for those seeking a different perspective. The staff consultant supports the firm's senior consultants in the management of client relationships by providing, among other things, the following: Review commercial insurance programs Insurance policy analysis Account management Meeting and Board presentations preparation Review insurance requirements in contracts Various types of claims management Loss control visits The ideal candidate will have a four-year college degree, 3-5 years relevant job experience, a NY property/casualty broker or consultant license, excellent written and verbal communication skills, be proficient in Microsoft Word, Excel and Outlook, the ability to work in a team environment, and be highly motivated. Interested? Ready to be challenged? Send your resume to Charlie Cox ([email protected]). INSURANCE AND RISK MANAGEMENT CONSULTANTS - SELLING NO INSURANCE - INDEPENDENT AND OBJECTIVE ANALYSIS, ADVICE, AND ADVOCACY SINCE 1951 Visit us at www.aldrichandcox.com. FEDERATION OF NEW YORK INSURANCE PROFESSIONALS, INC. 72nd ANNUAL CONVENTION HOSTED BY: Insurance Women of Buffalo Sheraton At The Falls Hotel 300 3rd St., Niagara Falls, NY 14303 JOIN US APRIL 23-APRIL 26, 2015 Planning to go to Canada – MUST bring a passport or enhanced license ---------------------------------------------------------------------------------------------------------FULL REGISTRATION – PLAN A REGISTRATION FEE: MEMBER/NONMEMBER PLAN A_________ LATE REGISTRATION $225 (PRIOR TO 3/31/15) $275 (AFTER 4/1/15-4/15/2015) REGISTRATION FEE FOR “PLAN A” INCLUDES: Friday and Saturday Meetings and Workshops, meals, inclusion in scholarship drawings and activities (including Sunday Breakfast and Thursday night welcome dinner buffet) WILL YOU ATTEND THURSDAY NIGHT DINNER? YES_______ NO ______ WILL YOU ATTEND SUNDAY BREAKFAST? YES_________ NO ________ ---------------------------------------------------------------------------------------------------------Include my contact information in list of attendees? Yes__________ No _________ Do you want to be included in the scholarship drawings: YES________ NO________ I give permission to use any or all photos, that I may be in, taken at the 2015 FNYIP Convention: Yes __________ No ___________ ---------------------------------------------------------------------------------------------------------DAILY REGISTRATION OPTIONS Daily Registrations Member Non-member PLAN B Friday___________ $150 (INCLUDES EDUCATIONAL WORKSHOPS AND ALL MEALS) $160 PLAN C Saturday _________ $125 (INCLUDES BUSINESS MEETING AND ALL MEALS) $135 PLAN D Saturday Cocktails & Banquet only_____ $75 $75 ---------------------------------------------------------------------------------------------------------Dietary Restriction_______________________________________________________ Emergency Contact ___________________________ Phone ____________________ Allergies and/or Medical Conditions ________________________________________ Name ______________________________________ Plan __________________ Please Complete Both Sides of Registration REGISTRATION DEADLINE MARCH 31, 2015 Name___________________________________________________________________ Designations ___________________________________________________________ Address _______________________________________________________________ Email __________________________________________________________________ Home Tel.: ____________________ Association ______________________________ Employer_______________________________________________________________ Bus. Tel.: ___________________________Fax _______________________________ -----------------------------------------------------------------------------------------------------------SPECIAL SEATING Please check: Federation Past President Voting Delegate Exhibitor Sponsor Speaker 1st Convention Local President FIPC Designation Quarter Century Member of: FNYIP IIABNY PIA Federation Officer, Director or Board Member Federation Position: ______________________________________________________ ----------------------------------------------------------------------------------------------------------Date & Time of Arrival: ____________________________________ Date & Time of Departure:___________________________________ CANCELLATION POLICY: Anyone cancelling prior to April 16th will receive a full refund, less a $50.00 processing fee. ****NO REFUNDS AFTER APRIL 16th.*** THERE CAN BE ABSOLUTELY NO WALK-INS FOR MEALS OR LODGING. Payor: Individual _____ Employer _______ MAKE CHECK PAYABLE TO FNYIP CONVENTION FUND. To pay by credit card, please complete the following: Total $ __________________ Charge to AmEx Discover Exp. Date Visa MasterCard Verif. No. Cardholder’s Name___________________________________Signature________________________________ RETURN THE CONVENTION REGISTRATION FORM AND PAYMENT TO CONVENTION SECRETARY: Kathy Cournoyer, c/o NYCM, 1899 Central Plaza East, Edmeston NY 13335 Tel.: 607-965-2551 Fax: 607-965-2286 [email protected] ALL RESERVATIONS FOR ROOMS MUST BE MADE DIRECTLY WITH THE HOTEL In accordance with Title III of the Americans with Disabilities Act, we invite all registrants to advise us of any disability and any requests for accommodation to that disability. Your request should be submitted as far as possible in advance of the program you wish to attend. ***Please visit our web site for additional information and scholarship forms***
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