Message from Ian Hall, Group Chief Executive Officer

April 2015
Message from Ian Hall, Group Chief Executive Officer
I am delighted to welcome you to
the latest edition of our
newsletter as the team prepares
for our latest annual ACS audit,
which I am confident will be
another great success.
We are now very settled into our fabulous
new offices in Aldgate which you are of
course all welcome to visit anytime you need
to.
We have now said fond farewells to Sarah,
our HR manager, who goes off on maternity
leave and we wish her well for a speedy birth
and will update more as soon as we know.
Her role will be covered by Emmanuella
Oblitey who has been working alongside her
for the last month, who is very experienced
in HR, and is already well and truly immersed
into the Interr family.
I would also like to take this opportunity to
welcome Kris Ritter onto the Executive. Kris
has been our financial controller since
joining us and now takes on a new role of
Director of Finance and Administration,
pulling together and coordinating a number
of key departments in the business. I am
sure Kris is well known to many of you by
now but do join me in wishing him and
Emmanuella all the best in their new roles.
We have some interesting news on the CSR
front this month where I have
just completed a 27 mile
walk with my son in aid of a
local Cancer Hospice walking
the full length of the Isle of
Wight. It was a very difficult but truly moving
occasion. More inside this edition in CSR
section.
Also, Director of Risk Deborah
Sheath is cycling 100km for
cancer charities through the night
of 30th May and then on 23-24th
June she is cycling around 250km
from London to Amsterdam on the Big Ride
for Africa to raise money for education in
Africa. More inside this edition.
Finally, I would like to update
you on our sponsorship with
the SRI. The focus of the new
Security Research Initiative
(SRI) topic this year, is to
establish the broader benefits of security. In
both corporate security departments and
amongst security suppliers, there has been a
very narrow focus on the benefits from
services provided; in fact most often that
focus has been on security benefits. But
there is evidence that a host of other
(non-security) benefits are derived from
having good security.
It will therefore be considering the
contribution that security makes to issues
such as staff wellbeing, company reputation
and brand, trust in business, business
processes, corporate social responsibility,
profit making and commercial advantages.
This work is ongoing and will be progressing
throughout the year, with interviews
scheduled with a large number of security
professionals, and those from other business
departments (such as HR, Marketing,
Finance, Procurement and Legal) to
understand how security helps them in their
roles.
Contents
Special Interest Articles
Welcome to March’s Newsletter
CSR Update
Getting To Know You
Employee of the Month
Employee of the Quarter
Top Scores
Message from Tony Sheath,
Chief Compliance Officer
Message from Yolande Frederick,
Client Director
Uniform and Grooming Standards
Our QMS Objectives 2015
Survey Results 2014 - 2015
Message from Sarah Pucenot,
HR Manager
Message from Chris Dean,
Chief Financial Officer
Your Feedback Please
Contact Details
Interr
New Loom House
101 Back Church Lane
London
E1 1LU
Telephone:
020 7837 2012
For the first time ever we will be able to
discuss the true value of security from an
entirely new evidence base that Interr will
have exclusive access to before it is made
available to the general public and will share
it with our clients and staff when it is finished
and thereafter use it in our own analysis and
consultancy work.
Fax:
020 7837 1221
Email:
[email protected]
Web Site:
As always very exciting and diverse times for
Interr and as always we appreciate all the
hard work by our Head office staff and all the
teams on the ground .
Mission Statement
To develop and supply outstanding and innovative solutions to diverse customers through dedication and
a companywide commitment to excellence.
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Corporate Social Responsibility
Walk the Wight 25th Anniversary
Walk the Wight celebrated its 25th anniversary
this year and the Hospice reflected back to
the first year when Bill Bradley and Frank
Stevens set out to Walk the Wight and raise
money for an MRI scanner that was needed at St
Marys Hospital. Little did they know the event would grow into
the largest European charity walk of its kind. Every year
thousands of people walk to raise money for the Island's only
Hospice. The event has raised over £3 million pounds. It is also
the Hospice’s biggest annual fundraising event.
spectacular. There were over 14000 walkers this year Young children; children in pushchairs; dogs; novice walkers;
Walk the Wight veterans; those who overcame disabilities
and achieved personal challenges....and of course our very
own CEO was walking with his son, Alex, in memory of his
father.
Ian and Alex completed the walk in a very respectable 7
hours and 50 minutes’ walk time for the 27 mile route, but
was profoundly humbled during the day by the huge number
of walkers, helpers and supporters that turned out for the
event, and of course for all the people affected by Cancer
personally or through family members that he met on the
way.
Ride the Night /Big Ride for Africa - Deborah Sheath
What an amazing
day it was on
Sunday 10th May!!
The Hospice gave a
huge THANK YOU to every single person who contributed to
making the 25th anniversary of Walk the Wight so
Deb used to be a keen runner of 10k
and half marathon distance races but
constant nagging injuries made her give
up and look for new challenges.
A couple of years ago her husband Tony
bought her first road bike and it's fair to say she hasn't
looked back since. Deb tries to fit in at least one spin class a
week plus some circuit training and a long ride of 50-60
miles each weekend. She also has a full motorbike licence so
if she gets tired of all the peddling she can pull on her
leathers and take her Suzuki for a blast around the
Hampshire lanes!
-2-
Message from Client Director, Yolande Frederick
“Getting To Know You”
Summer is around the corner and I hope, like
me, you are looking forward to all that this
brings.
As part of my regular feature on Who’s Who
the team, this month I am delighted to feature Nedko
Ishpekov (aka Ned) in the Getting to Know You hot seat.
Ned has been with us for nearly 9 months in
the role of Corporate Supervisor and has the
longest service of our newly formed
Operations team.
He has been worked in the Security Sector for the past 5
years, mainly in five star hotels including The Savoy,
Grosvenor House, Café Royal and the Jumeirah.
We feel that this background has him perfectly placed here
as he totally understands the world of hotels from an
officers point of view.
This is actually Ned’s second stint with us here at Interr, 4
years ago he was a Security Officer at the Morgans Hotel
Group and New Providence Wharf.
OK so Ned clearly takes care of his mind, but what about his
body? Well he says he loves to indulge in snowboarding,
kitesurfing, boxing and painting, although not all at the same
time you’ll be pleased to know!
Ned likes to take his somewhere quiet and low key where he
can chill and relax.
He is definitely a man who can mix it up, his music taste ranges
from a love of Mozart through to Metallica and when hunger
strikes he likes to keep it local and can always be bribed with a
good espresso.
I asked Ned if there was any advice he could give to the
officers in the field and he replied “I think that security is a
great industry to work in in the UK and if one is ambitious and
smart enough one can climb the ladder from the bottom to
the top in 2 years. I have seen that with my own eyes…twice.
If you have any questions for Ned he can be contacted on:
+44(0)20 7837 2012 or 07415 117748
The sites he covers are:

NYU

The Edge

Engine
Yard Bar


Before coming to the UK in 2009 Ned worked in advertising
and still keeps a foot in the industry as a freelancer
(websites, SEO, graphic design).
IHG
Jamm


Mulberry HQ

White Lion

Chelsea square
He is quite clearly a brainy chap - he has a degree in
Mathematics and Computer Science and was also a Maths
Teacher in his past life, so really handy when your kids
come home with schoolwork you cant answer!

Barcode

Morgans Hotel
Group

Genting Casino

Boltons

Smiths of Smithfields
Ballymore
Smiths of Spitalfields
So what does the “clever one” do for a little R&R? Well he
loves learning and is constantly reading to improve himself
and is a fan of memorable quotes.



Belgraves

Circa Bar

Exposure Promotions

China Tang

HMS President
His favourite quote comes from Voltaire, one of Paris most
celebrated 18th Century writers.

Merchant Taylor

Friendly Society

Orchard Wharf
“The more I read, the more I acquire, the more certain I am
that I know nothing.” ― Voltaire

Firmdale Hotels

Freedom and O Bar
So being a girl that likes to read when time allows I naturally asked for recommendations. He offered “A Short History
Of Nearly Everything” by Bill Bryson as a start point.

Ronnie Scotts
-3-
Vacancies
We are currently recruiting for
the following positions:
RETAIL LOSS PREVENTION
OFFICERS
RECEPTIONISTS
CORPORATE & HOTEL
SECURITY OFFICERS
COVERT OFFICERS
LICENCED LEISURE DOOR
SUPERVISORS
OPERATIONS MANAGERS
SCHEDULERS
CLEANING SUPERVISORS
CLEANERS
If you know anyone that is / will
be looking for a full time or part
time security or cleaning
position who you feel is a good
fit for Interr and has the
relevant knowledge and
experience, please ask them to
send their CV to:
[email protected]
or in writing apply to our
HR department
Employee of the Month in Security Operations
Congratulations Navin Gurung
Navin joined Interr in July 2014 as a Retail High End Officer. He started in sites
such as Christian Louboutin.
I recently had the pleasure of gaining some excellent feedback from our
client at Navin’s present site J Crew.
The Manager described him as “quietly confident with a respectful nature
towards everyone” he reflects the brand well in appearance and excels in Customer Service.
Our site Supervisor rounded up his praise by saying “ I am relaxed when I am away or on a
day off as I know that Navin will continue the standards expected.
If you ever want to promote him, I wont argue as he is ready for a challenge if the
opportunity arises”. Praise indeed and well deserved recognition, well done Navin.
Employee of the Quarter
Congratulations Gadafi Abdul
Gadafi joined Interr eight months ago and within this short period has gone
above and beyond.
His service level has been second to none, he exudes confidence and pride in
his delivery. We first introduced Gadafi to you in January as the Employee of
the Month, the feedback then from his peers and our Client was impressive.
He has since gone on to be nominated and short listed for The ACS Pacesetters-Security
Officer of Distinction Awards. It does not stop there, he is a firm believer of bettering himself
and has recently graduated with honours.
A great example of an Officer that inspires and takes on every challenge with a “can
do attitude”.
Top Scores
April’s Top Scores:
Employee of the Month
Recommendations
If you are a member of staff,
a client, customer, consumer or a
wider stakeholder we would love
to hear from you.
We value your opinion and if you
think that a member of the Interr
team deserves to win Employee of
the Month please send an email
with the name of the employee,
the reason for your nomination to:
These are the scores given by our clients for the security teams of each location. Feedback
is collected from our clients each month based on performance, time keeping, reporting
and communication skills.
Well done to this month’s top scorers at the following locations:
Retail Sites:
Corporate Sites:
Ted Baker Bicester
Uniqlo Westfield
Monsoon Marble Arch
Geox Stratford
Rag & Bone Sloane Street
NYU Guildford Street
Pure Highbury
[email protected]
-4-
Message from Tony Sheath, Chief Compliance Officer
Food business owner charged with
manslaughter following contaminated
food sale.
The Food Standards Agency push on allergen declaration
came too late for a 38 year old Yorkshire man who died after
eating peanuts as an ingredient in his curry.
The owner of a string of award-winning Indian takeaways
has been charged with manslaughter after a pub landlord
with a severe peanut allergy died.
Paul Wilson, 38, suffered an anaphylactic shock after eating
food from the The Indian Garden in Easingwold, North Yorkshire last January.
The 52-year-old, who runs the Indian Garden restaurant in
Easingwold, North Yorkshire, will appear before Northallerton
magistrates on May 8th.
The deceased, father-of-one Mr Wilson, who had a six-yearold son, bought the curry, ate it and then collapsed and died in
his bathroom in the Oak Tree pub in Helperby, near Thirsk.
His death came months before the introduction of new laws
demanding that all food businesses provide allergy
information on unpackaged foods like takeaways.
Allergies to foods like nuts are on the increase and Mr
Wilson's death is one of around ten each year in Britain.
His case has led to a major purge by trading standards officers
targeting a food fraud in which peanuts are used in place of
more costly almonds.
Most curry lovers are unable to taste the difference unless
they suffer from a nut allergy - in which case the results can be
fatal.
IRM works closely with a number of food business operators
developing hygiene policies and
procedures to keep food safe. If
you need advice on HACCP or
allergens please do contact us on
[email protected] any time.
The takeaway's owner, Mohammed Khalique Zaman, has
been charged with manslaughter by gross negligence - the
first case of its kind in Britain.
-5-
Message from Client Director, Yolande Frederick
I am delighted to advise that we have been
awarded our first piece of Broadgate Estates
business - a reception/concierge post at 30
North Colonnade in Canary Wharf. With the
recent win at
this firmly puts us on the
map in this sector and enables us to recruit and plan
for a proper new division within the business.
hospitality and was given the opportunity to work in one of
the largest five-star hotel chains in Portugal.
It was there that she learnt most of the professional skills
that motivated her to move countries and start a new
opportunity in the Netherlands. There she worked as a
babysitter and a florist supervisor in a factory. This role
taught her how to handle responsibility, staff co-operation
and developed her personality strengths. This went on to
develop a good work ethic as well as gaining good all round
experience. These opportunities gave Joanna the
independence and the ability to take control of her own
life. Joanna has been in her role as Reception Concierge for
North Colonnade since December 2012 and with the
support of the Management has started a BSc in
Psychology.
Justina has an extensive background in the customer
service industry ranging from Retail, Fashion, Management
and Administration. When asked to describe herself, she
uses words like energetic, hardworking and goal orientated
- all key to delivering fabulous service.
The concierge staff at 30
North Colonnade is headed
up by two ladies, Justina
and Joanna, and we are
pleased to welcome you both to Interr .
Joanna began working at the age of eighteen after
finishing high school. She entered into a career in
-6-
Travelling is also a great love along with a passion for
chocolate! Life without music and French bulldogs is just
not worth living we are told. Justina is the newest member
to the North Colonnade team, initially starting the role as
relief staff then moving into the full time role recently.
Her great eye for detail and focus on understanding and
meeting customer expectations puts her in a great
position to deliver above and beyond their needs.
Uniform and Grooming Standards
This month we would like to include focus on uniform and
grooming standards.
Shoulders/Knees
A well fitted black suit, pure white shirt, plain black tie all
pressed to perfection
As a member of the Interr team you are the face of the
Company. You are the first and last person seen by our
Clients' customers and therefore a key component of the
overall experience.
Your uniform and grooming standards are vital in achieving
excellence and help to set us apart from our competitors.
Head
Hair well cut, washed and brushed.
And Toes
Smart black formal shoes only
I am sure all if the above is representative of your daily
appearance, all that is left to do is spray on a little fragrance and you are ready for your shift.
-7-
Objectives 2015
Happy Staff – Happy Customers – Profitable Business
Quality Objectives/CSF’s
1. To have a target of 85% customer satisfaction on customer feedback (this is currently being achieved on the feedback
information received and is ongoing for this year and will be achieved by the operational managers and the QMER).
2. To have an overall gross profit of 24% throughout the Company (through the financial data which is monitored by the
Chief Finance Officer and QMER as an ongoing basis).
3. For the Company to have a target of staff satisfaction of 85% (this is currently being achieved on the feedback
information received and is ongoing for this year and will be achieved by the operational managers and the QMER).
4. To maintain and update the QMS system and maintain certification. (On-going, completed by the QMER and all staff).
Environmental Objectives
1.To reduce paper usage by 10% each year (This has been achieved and is in part evident that paper usage hasn’t risen
although there has been an increase in business, the monitoring process is being completed by the Finance Director and
the QMER, all staff are aware, this will be monitored on a 6 monthly basis).
2. To recycle through a waste management company (this continues to be done through “Loop” ongoing).
3. Full compliance with applicable legislation measured by zero adverse comments. (None to date but is being managed by
the QMER and all staff are aware and this will be monitored on a monthly basis).
4. Monitor and reduce office electricity usage over a 12 month period (this will be monitored by the Finance Director
through the payment of bills; usage will be controlled by the office staff. This will be tracked on a graph of the Kw used on
a 6 monthly basis).
Health & Safety Objectives
1. To ensure Health & Safety incidents are kept to a minimum (this is going to be achieved through the supervisory staff
and appropriate training and procedures, and continued compliance with 18001 as an ongoing process).
2. Investigate all accidents and near misses within 24 hours (this will be investigated through the companies risk
agement division).
man-
3.Ensure all staff have training on the Health & Safety system (All staff are currently being trained and receiving extra
training, this is done through the induction & orientation training and refresher training by the HR staff ).
4. Ensure risk assessments are completed for all sites and are up dated at least annually. (Completed and on-going – this is
achieved through the Client Directors).
-8-
Survey Results 2014 - 2015
We are pleased to be able to publish our survey results for last year. The surveys focus on 3 key areas; Customer feedback, Consumer feedback and Staff feedback. Each Survey has ten questions, with each question scored out of a maximum of ten possible points. Our company target is to achieve an annual average of more than 85%.
Customer Feedback Questions
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
How much impact does your security officer have on site?
How would you rate the attendance and time keeping of your security officer?
How would you compare our service with your original expectations? Would you recommend our service to others?
Please rate the communication with head office.
Please rate the security officer’s uniform, attire and the display of their SIA licence.
How would you rate management interaction and delivery at your site?
How do you rate Interr Security’s overall approach?
Please rate the leadership value of the management team at Interr Security.
How would you rate the security industry as a whole?
How would you rate our frontline service?
We completed almost 700 individual customer surveys and scored an average of 87% last year (see chart below)
-9-
Survey Results 2014 - 2015
Consumer Feedback Questions
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
How would you rate the working relationship with your security officer?
How helpful is your security officer when you request assistance?
Please rate the customer service approach of the security officer to yourselves +/ or your customers.
Please rate the pro-activeness of the security officer towards their duties and their communication with you.
Please rate the overall service delivery of your security officer.
How would you rate the security industry as a whole?
How would you rate Interr Security compared to other security companies?
Please rate your experience thinking only about customer service.
Based on your experience how knowledgeable would you say we are?
How would you rate our frontline service?
We completed over 300 individual consumer surveys and scored an average of 86.5% last year (see chart below)
-9-
Survey Results 2014 - 2015
Staff Feedback Questions
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
Please rate the service provided by the Payroll and HR departments.
How do you rate your line manager’s leadership?
Please rate the way that the Interr Security head office have dealt with your requests or enquires.
Please rate the Interr Security newsletter.
Do you feel your opinions and views count?
Please rate the support you receive from your line manager on site.
How do you rate the onsite assignment training you have had? (Including the explanation of new tasks and updates
on your role).
How do you rate your level of satisfaction with your own performance?
How do you rate the site that you regularly work on?
How do you rate the site that you regularly work on?
Please rate Interr Security as an employer.
We completed over 1300 individual staff surveys and scored an average of 92% last year (see chart below)
We always welcome feedback and would be grateful for yours. If you would like to share your views with us you can do so through our website www.interr.com or by email [email protected] or by phone on 020 7837 2012. We would like to thank all those who gave us feedback
last year and in doing so have helped us improve our company.
-10-
Complaints 2014—2015
Each year we publish how many complaints we have received and importantly how quickly we resolved those complaints to the satisfaction
of the complainant. Below is the summary of how we did last year.
Complaints for the year = 20
35% were closed and dealt with within the first 24 hours of the original complaint.
40% were closed and dealt with within 48 hours of the original complaint.
25% were closed and dealt with within 72 hours of the original complaint.
All complaints were closed to the satisfaction of the complainant.
-11-
m
t
m
, Sa
Pucenot
See you soon:
I would like to advise you all that from 11th May 2015, I will be going on maternity leave and will therefore be
out of the business until 1st April 2016.
In my absence, I am pleased to confirm that you will be all left in safe hands with Emmanuella Oblitey who will
be looking after the HR department in the role of Interim HR Manager until I return.
Emmanuella joins the business with a number of years’ experience working in a variety of HR roles, and is
part of the Interr family.
happy to now be
Emmanuella will be working alongside Lexie Burdzy, HR Administrator as part of the HR team.
New email:
At Interr we value your calls, feedback and are here to help in any way we can. Therefore to help ensure all your queries are
continually dealt with in a timely manner, the HR department now have a central email address.
As usual, the HR team are your first points of contact for; SIA and visa renewals, Reference requests, Changing your contact
and bank details, Employment advise, Contracts, Recruitment and Training.
Therefore moving forward, if you have any HR questions, please send an email to [email protected] and a member of HR
department will respond.
Alternatively, please feel free to contact Lexie or Emmanuella on 0207 837 2012, option 1.
SIA Reminder
We have noticed recently that not all employees are taking advantage or may not
be aware of how soon you can apply for your SIA licence renewal.
Therefore I would like to take time to confirm that you can apply for your SIA
licence as early as 3 months before your old licence expires.
Please ensure you apply for your licence renewal in a timely manner as renewals
will take a minimum of 6 weeks and Interr are unable to work any security employee without a valid licence.
Interr are able to issue temporary licenses during an application stage (LDN) but this is not guaranteed and therefore should
not be relied on. If you wish to have further information regarding the terms of an LDN please send an email to
[email protected]
Recommend a Friend Scheme
Recommend a Friend Scheme
If you recommend a friend and they stay with the company for longer than 3 months
you will receive £50 as our way of saying thank you. Please contact the HR department
for more information.
Also please let HR know as soon as possible if any of your colleagues, friends or team
members can be developed within the business to a leader or supervisory role.
-12-
m
t
m
, Sa
Pucenot
Right to shared parental leave: is your baby due on or after 5 April 2015?
A new employment right to shared parental leave is available to parents with babies due on or after 5 April
2015.
Shared parental leave enables mothers to commit to ending their maternity leave and pay at a future date, and
to share the untaken balance of leave and pay as shared parental leave with their partner, or to return to work early from
maternity leave and opt in to shared parental leave and pay at a later date. Shared parental leave is designed to allow couples
greater freedom to decide how to take their family-friendly leave. Shared parental leave is also available to adoptive parents.
Shared parental leave must be taken in blocks of at least one week. Individuals can request to take shared parental leave in
one continuous block (in which case the organisation is required to accept the request as long as the employee meets the
eligibility and notice requirements), or as a number of discontinuous blocks of leave (in which case the employee needs the
organisation's agreement). A maximum of three requests for leave per pregnancy can normally be made by each parent.
To be able to take shared parental leave, both you and your partner must meet various eligibility requirements and have
complied with the relevant curtailment, notice and evidence
requirements.
For example, to be eligible to take shared parental leave, you must have
at least 26 weeks' continuous employment with the organisation ending
with the 15th week before the expected week of childbirth and remain
in continuous employment with the organisation until the week before
any period of shared parental leave that you are planning to take.
The notices that you must give to this organisation and that your partner must give to the relevant employer to be able to
take shared parental leave are made up of three elements. They are:

a "leave curtailment notice" from the mother setting out when she proposes to end her maternity leave
(unless the mother has already returned to work from maternity leave);

a "notice of entitlement and intention" from the mother or partner giving an initial, non-binding indication
of each period of shared parental leave that he/she is requesting;

a "period of leave notice" providing the organisation with a written notice setting out the start and end dates
of each period of shared parental leave that he/she is requesting.
While there are minimum notice periods required by law, the earlier you inform the organisation of your intentions about
taking shared parental leave, the more likely it is that the organisation will be able to accommodate your wishes, particularly
if you want to request periods of discontinuous leave.
-13-
Contact Details
Interr
New Loom House
101 Back Church Lane
London
E1 1LU
Message from Chris Dean, Chief Financial Officer
Important Reminder – Holiday Entitlement
As we are approaching the end of the holiday year which, for most of you, ends
on the 31st August 2015, it is an appropriate time to remind you of your annual
entitlement.
Our holiday process is first come first serve, it is therefore wise to book any holiday you are
planning with your line manager, to ensure that we can accommodate your request.
Any holiday you would like to book, please fill out an Interr Holiday form and contact your
Line Manager for authorisation. If you are unsure of your annual entitlement, or how many
days you have remaining this year, you can contact our payroll department for assistance.
Fax:
020 7837 2012
Telephone:
020 7837 1221
Select from the following
options:
1. HR & Recruitment
2. Payroll
Entitlement
In accordance with your employment contracts and the employee handbook this year’s
holiday must be used up by 31st August.
For guidance your annual entitlement is 5.6 weeks up to a maximum of 28 days per year,
including bank holidays. Therefore if you work an average of 5 days or more per week your
annual entitlement will be 28 days. If you work fewer than 5 days per week your annual
entitlement will be as follows:




1 day per week:
2 days per week:
3 days per week:
4 days per week:
5.6 days paid holiday per year
11.2 days paid holiday per year
16.8 days paid holiday per year
22.4 days paid holiday per year
3. Security Operations
 Option 1—Retail and
Residential
 Option 2—Corporate and
Hospitality
If you only work for part of the current holiday year your entitlement will be apportioned
for each whole month you are an employee of the company during the year.
Payroll Queries
To ensure a quicker response to any queries you may have regarding Payroll, please send
your enquiry to [email protected], ensuring you provide your full name and PAYROLL
NUMBER and we will process your query in due time. We aim to respond to all queries
within 2 working days.
4. Reception & Concierge
5. Risk Management
6. Cleaning Operations
7. Accounts
Email:
[email protected]
Web Site:
www.interr.com
Payroll Cut Off Dates
Pay day will continue to be 1st of each month with pay period 11th of
the month to 10th of the following month. For example:
Pay Period
Pay Day
11th March 15 - 10th April
11th April
15 - 10th May
11th May
15 - 10th June
15 - Paid Friday
15 - Paid Monday
15 - Paid Wednesday
1st May 15
1st June 15
1st July 15
Where the pay date falls on a weekend or a bank holiday the pay day
will be on the next working day. Should you have any questions
about your breakdown, wage slip or payment, you should call the
office or make an appointment with Payroll and they will be happy to
help you.
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Twitter.
Contact Details
Interr
New Loom House
101 Back Church Lane
London
E1 1LU
Your Feedback Please
Stakeholder feedback
We welcome any feedback our stakeholders can share with us. We will use your feedback
to review and improve how we deliver our services. You can give us your feedback either
by filling out the form below or contacting us by phone, email or in writing. In all cases we
will gratefully acknowledge your feedback and update you on the improvement it has
made to our organisation.
We will adopt the following principles to help us meet this commitment:
Fax:
020 7837 2012
Seek to identify and understand the views and opinions of all our stakeholders.
Provide opportunities for engagement wherever possible including our staff, clients and
Telephone:
020 7837 1221
their consumers and wider stakeholders.
Endeavour to enable constructive debate to take place, creating open and two way com-
Select from the following
options:
munication processes.
Provide feedback on how views expressed have been considered and the outcomes of any
1. HR & Recruitment
engagement process.
2. Payroll
3. Security Operations
 Option 1—Retail and
Residential
 Option 2—Corporate and
Hospitality
4. Reception & Concierge
If you have any feedback or comments then please let us know by contacting us using the
follow methods:
Email
-
[email protected]
Phone
-
020 7837 2012
Website -
www.interr.com
Post
Interr
-
5. Risk Management
New Loom House
101 Back Church Lane
6. Cleaning Operations
London E1 1LU
7. Accounts
Email:
[email protected]
Twitter -
@interrsecurity
Remember to
‘Like’ us on
Facebook and
to send us a
’Tweet’ on
Twitter.
Web Site:
www.interr.com
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