1. business and industrial
2. business operations
3. human resources

January 2015
Message from Ian Hall, Group Chief Executive Officer
Welcome to January’s edition Magazine and has been named as one of the UK’s
best energy suppliers for 6 years in a row.
of the Interr newsletter.
Director of Risk, Deborah Sheath is working
I hope that you also managed
closely with them to ensure that our bespoke
to have some quality time
training course, policy development and safe
through the Christmas period
operating procedures are delivered and trained in
with family and friends if you
on time, and on budget. This new partnership is
were not working. For all those of you who
highly valued by Interr and we welcome the
worked for Interr across the various divisions
chance to work with such an industry leader.
our thanks for your important efforts in once
again delivering an excellent service to the HMS President, the 1918 First World War former
clients.
battleship now moored on the Thames as a
2015 promises to be another exciting year for
Interr. Following on from the successes and
business growth of 2014, we start with the
announcement that we have opened an office
in Berlin, to oversee our European operations
that will be run by our new Head of Overseas
Operations – Teresa Gleeson. You can read
more about her in this newsletter. We welcome
Teresa and also Sarah Anderson who joins the
group as National Operations Manager, based
in the North east, and who is also featured in
this month’s newsletter. Both excellent
additions to an already strong management
team enabling us to better manage our UK and
European portfolio.
I am delighted to
advise that Roderick
Arnold
announced
the award of our first
business with Cath Kidston as another
prestigious name on the group portfolio and we
have started with them this month in London,
following detailed discussions with Chris
Hartridge and himself over a number of weeks.
Utility
Warehouse
has chosen Interr
Risk
Management
for health and safety
guidance on its latest
group initiative. The
UKs only energy, broadband, telephone and
mobile service provider has over half a million
customers and has won many 'Best Buy' and
'Recommended Provider' awards from Which?
restaurant and event space, has also signed Interr
Risk Management to develop and implement a
full suite of health and safety and fire safety
policies and procedures, together with a
comprehensive auditing plan for the coming year.
HMS President CEO Lee Wells said “having
worked with Tony and Interr for many years on
previous projects in licensed leisure I know that
we have picked a very safe pair of hands to look
after us”. This is yet another unusual portfolio to
the diverse areas we work in.
Contents
Special Interest Articles
Welcome to January’s Newsletter
Health and Safety at Work by
Deborah Sheath
Message from Client Director,
Yolande Frederick
Employees of the Month
Security Workshop
Top Scores
Employees of the Year
Team of the Year
Message from CCO Tony Sheath
Message from Sarah Anderson,
Operations Manager
Message from HR Director,
Sarah Pucenot
Message from Client Director
Darren Leigh
Message from CFO Chris Dean
Contact Details
Linton House
39-51 Highgate Road
London
NW5 1RT
Telephone:
020 7837 2012
As I know many of you will be aware by now we
are soon to move to new offices in Aldgate. This
is well underway and we hope to be in them by
the end of March and so I will leave Chris to
update you on that in next month’s newsletter.
Finally I am also excited to announce that we
launched our new website this month at
www.interr.com and I welcome you all to have
a look at it. It is a very dynamic website and will
be constantly reviewed and updated to keep it
bang up to date with all our news and events.
Fax:
020 7837 1221
Email:
[email protected]
Web Site:
www.interr.com
Therefore can I just start another exciting year for
the group by wishing all our employees and
clients a very happy, prosperous and healthy New
Year for 2015.
Mission Statement
To develop and supply outstanding and innovative solutions to diverse customers through dedication and
a companywide commitment to excellence.
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Health and Safety at Work by Deborah Sheath CMIOSH, Director of Risk, Interr Group
Safe Driving
When you drive you’re in charge of a fast-moving chunk of metal that can do a lot
of damage to you and other people. That’s why you have a particular
‘BRAKE’ SURVEY REVEALS
RISING IGNORANCE ON
VEHICLE MAINTENANCE
responsibility to do everything you can to be safe and protect the people around
you.
The good news is there are some really simple steps you can take to hugely reduce your chances
of being in a serious crash.
Planning for safety
Thousands of accidents happen every year due to drivers’ lapses in concentration or people
Almost half (45%) admit having
driven with at least one risky vehicle problem or defect in the past
year, with men and young drivers
the worst offenders.
driving when they are tired. A driver who falls asleep at the wheel will usually be involved in
a much more serious accident, because they will fail to brake or swerve before collision.
Research shows people are most likely to feel tired when:

Driving between 2am and 6am

After drinking alcohol

On long journeys on monotonous roads

After taking medication that causes drowsiness

After having less sleep than normal

Between 2pm and 4pm
Avoid driving if you are taking medication that makes you feel sleepy. Never drive if you have
More than a quarter are not
confident they know how to make
essential checks like ensuring tyres
are in safe and legal condition (27%)
and brakes are working properly
(26%), with confidence lowest
among women and young drivers.
For tyres, this is up from one in five
(20%) three years ago.
One in three (37%) do not ensure
their
tyres
have
3mm
tread (recommended in wet
weather).
been drinking alcohol. Check the weather forecast before you set off, and check traffic reports
to avoid getting caught up in a serious jam. Try to make sure you are well rested the night
before you are due to drive.
Are you fit to drive?
If you drive as part of your job, your employer should ask to see your driving licence before you
start work, and should also check your licence periodically, in case you have received any
endorsements. As paper licences are no longer issued (from January 2015), they’ll need to check
directly with DVLA by filling in the appropriate form and sending a cheque for £5.
Your physical health, emotional state and personal circumstances can all affect your fitness to
drive.
Only a minority carry some
important emergency items in winter,
like a high-vis vest (27%), food and
water (20%) and blanket or warm
clothes (38%).
One in seven (15%) do not make
basic checks such as correct oil and
water levels or working lights, indicators, or brakes before long journeys, with women less likely to
make checks than men.
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Health and Safety at Work by Deborah Sheath CMIOSH, Director of Risk, Interr Group
Fitness to drive covers these main issues:
Eyesight: You need to be able to read a number plate at
If you feel you have any condition, temporary or otherwise, which
means you will not be as safe to drive as you would like to be,
DON’T.
around 20m distance. If you need glasses to read from
this distance, they should be worn when you are driving
and you should have a spare pair with you at all times.
Pre drive vehicle checks
Alcohol: Driving after drinking kills more than 400 people
per year. Drinking the night before driving can still
impair your ability to drive, and could see you losing
your licence if breathalysed. It takes around one hour
for one unit of alcohol to leave the body, and the only
way to safely stay under the limit is not to drink before
you plan to drive, even on the night before.
Even if your vehicle is maintained by your employer, you are
responsible for checking that it is safe to drive on the day. This
means you will need to carry out certain pre driving safety checks
to ensure everything is as it should be.
Before you go anywhere, make sure you check:

Tyres: Correctly pressured, no cuts or bulges, enough
tread
Drugs: Using illegal drugs has the same effect on your

Bodywork: No obvious damage to panels
driving that alcohol can. Your reaction times will be

Fluids: Oil, water and windscreen washer fluids are
reduced, and your decision making abilities affected.
sufficient

Lights: All lights and indicators in working order

Brakes: Working, not fading or feeling spongy

Windows: All windows and windscreen are free from
damage and not filthy

Wipers: Windscreen wipers and washers are working

Mirrors: Are undamaged and correctly positioned
Medicines: If you are taking a prescribed medicine, check
with your GP or pharmacist whether that medicine is
likely to affect your driving.
Illness: Common illnesses such as flu, migraine, sickness and
hay fever can all impact on your ability to drive. Don’t
be tempted to just ‘soldier on’, talk to your employer
about how you are feeling and avoid driving until you
are better if possible.
Safe driving tips
Accidents on the road can often be avoided. Some are the result
of simple mistakes or lack of judgement, whereas others are
caused by dangerous driving or illegal manoeuvres on the road.
Becoming aggressive, impatient or selfish when driving is
advice
Breakdown
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Health and Safety at Work by Deborah Sheath CMIOSH, Director of Risk, Interr Group
a recipe for disaster. Losing control of our emotions can make us
more inclined to speed, tailgate, undertake or disobey the rules of
the road. Sometimes these moods can be carried over from other
situations, such as arguments at home or problems with money.
Whatever is going on in your personal life, when you sit down
behind the wheel, you need to shake it off and start afresh.
Breakdown advice
If your vehicle breaks down, contact the breakdown service and
wait with the vehicle. If you are on a motorway or dual
carriageway, you should get out of the vehicle and wait the other
side of the crash barrier.
Safe driving is also eco driving. When you drive safely, you are
driving more efficiently and therefore reducing the cost of fuel and
the amount of carbon emissions your journey is producing. Here
are some tips:

Accelerate gently

Decelerate smoothly

Change gear at 2000rpm in a diesel car, or 2500rpm in a

petrol car
In the event of an accident
Anticipate red lights, crossings, stopping at roundabouts etc.
Sometimes accidents happen, and should something happen
while you are in charge of the vehicle, you’ll need to know what to
do.
to avoid harsh braking

Keep in as high a gear as possible

Obey speed limits – cruising at 80mph can use 25% more

offence to leave the scene of an accident
fuel than at 70mph
Driving distractions
Don’t let yourself become distracted while behind the wheel. Never
answer your mobile phone, fiddle with the satnav, retune the radio
or try to eat and drink while you are moving.
STOP: Whether it was your fault or not, stop. It is an

Lights: Put your hazard lights on and switch off the engine

Leave: If anyone is injured, do not attempt to move them
unless they are in immediate danger from other vehicles,
explosion or fire

Call: Phone the emergency services with as much
information about the accident as possible

Wait: Wait for the emergency services to arrive. If you
are competently trained in first aid, give it, but do not
attempt to do anything you are not confident with

Smoking is not allowed in any work’s vehicles. Smoke-free
legislation means that smoking is not allowed in any workplace,
and workers can be fined up to £200 for smoking in a work vehicle,
so plan your cigarette breaks outside!
Details: Take names and addresses of all the people
involved in the accident, and of any independent
witnesses if there were any
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Message from Client Director, Yolande Frederick
Operations Department update
We discussed his educational background and it is very apparent
As we have had a few changes in our Operations
Department recently I would like do a monthly
that he is making great use of his Bachelor’s Degree in International
Relations on a daily basis - and that’s just in the office.
feature of the team. This will help you to put a face
to the “voice” with whom you often communicate
That’s enough of the serious stuff, so what about his hobbies?
Well he loves everything to do with football, playing as well as
for support. My first “Getting to know you” candidate is Denis
watching, he simply cannot get enough of the “Game”. So which
Entchev, Operations Supervisor Retail.
Club does he support? Some of you will rejoice, others will say why?
Well Denis is a HUGE Man United supporter since childhood. He
Denis has worked in the security industry for
also loves anything computer-technology related. Will he be one of
those people who camp outside Apple for the latest gadget? Ask
a number of years and has had experience in
various client facing roles. Denis’ most recent role
him when you next call, however I must warn you he may not di-
was as a Security Operative at the Café Royal.
A large part of his remit was to manage the con-
vulge.
The sites Denis covers as an Operations Supervisor are as follows:
trol room, supervise the security team and to provide support in
the general day to day running of the Security Department. Prior
to this role Denis worked as an Estate Agent, managing a portfo-

Sports Direct
lio of investors within the UK.

Tiffany & Co UK

Liberty of London

Sunglass Hut

David Clulow

Benetton UK
This role tested his sales and influencing skills as he would be
expected to advise his clients and accompany them abroad to
conduct viewings on properties. He also admits to have dabbled
in the world of recruitment, one of his first roles, although this
was a short term contract. The high level of work and his
commitment to the role, soon gained him notoriety within the
office which subsequently led to increased responsibility.
As always, I ask my colleagues for feedback on my team and it is
If you have any burning questions for Denis about the above sites
no surprise that the words “passion, commitment and a great
he can be contacted on the usual Office number: 0207 8372012
or his business Mobile: 07244 142128. I sincerely hope that you
communicator” were used to describe Denis, in addition to
“precise” and “quietly confident.” A team member also described
him as a “a gentle giant” - the photo is misleading and yes he is
relatively tall.
now have a better understanding of one of our valued team
members and I look forward to introducing you another member in
February’s addition.
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Vacancies
We are currently recruiting for
the following positions:
RETAIL LOSS PREVENTION
OFFICERS
CORPORATE & HOTEL
SECURITY OFFICERS
Employee of the Month
Congratulations Gadafi Abdul
Gadafi Abdul started with Interr only recently, however, since day one Gadafi
has been leaving the 'I want him back' impression with every client he works
with. He has been very accommodating, flexible and his internal customer
service with his colleagues and office is only superseded by his external
customer service to our clients.
COVERT OFFICERS
LICENCED LEISURE DOOR
SUPERVISORS
OPERATION MANAGER
SCHEDULER
CLEANING SUPERVISORS
CLEANERS
If you know anyone that is / will
be looking for a full time or part
time security or cleaning position who you feel is a good fit for
Interr and has the relevant
knowledge and experience,
please ask them to send their CV
to:
The latest feedback we received from the Tiffany Selfridges supervisor is that he is a great officer,
very dedicated to work, happy to train his colleagues when they start, takes his job seriously and
was a brilliant addition to the team during Christmas. It's no wonder the store managers arranged
a fast track route for his Selfridges full store induction and got him the full time Selfridges card less
than three months in. The latest commendation about Gadafi showed how he acted to help
a store customer who was followed by a stalker. This demonstrates him going an extra mile,
helpfulness and great example of being pro-active in using investigation skills.
Security Workshops
To book your place on a workshop, please send an email to Simona Capogna, HR Officer
[email protected]
Date
Time
Course Name
28th February 2015
14:00
Customer Service
5th March
2015
10:00
Report Writing
24th March
2015
11:00
Security Awareness
[email protected]
Please include your name and the course (s) you would like to attend. Please note booking is done
on a first come first service basis. Therefore please do not show up for a workshop without
a confirmation email from Simona.
Top Scores
Employee of the Month
Recommendations
If you are a member of staff, a
client, customer, consumer or a
wider stakeholder we would love to
hear from you.
We value your opinion and if you
think that a member of the Interr
Security team deserves to win Employee of the Month please send an
email with the name of the employee, the reason for your nomination
to:
These are the scores given by our clients for the security teams of each location. These are based
on performance, time keeping, reporting and communication. Feedback is collected from our
clients each month based on performance, timekeeping, reporting and communication skills.
Well done to this month’s top scorers at the following locations:
January’s Top Scores:
Tiffany Sloane Square
Tiffany Harrods
Tiffany Selfridges
[email protected]
Tiffany Westfield
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Vacancies
We are currently recruiting for
the following positions:
RETAIL LOSS PREVENTION
OFFICERS
Employee of the Year
Congratulations Daniel Marshall
CORPORATE & HOTEL
SECURITY OFFICERS
COVERT OFFICERS
LICENCED LEISURE DOOR
SUPERVISORS
OPERATION MANAGER
SCHEDULER
CLEANING SUPERVISORS
CLEANERS
If you know anyone that is/ will be
looking for a full time or part time
security or cleaning position who
you feel is a good fit for Interr and
has the relevant knowledge and
experience, please ask them to
send their CV to:
We are proud to present the Employee of The Year accolade to Daniel Marshall.
Daniel has been with us at Interr for two years and within this time he has worked at
numerous Stores and Events representing himself and Interr as an exemplary Officer
and setting a standard for others to follow.
Daniel has worked as a Supervisor for JCrew, Uniqlo, Mulberry, most recently Tiffany as
well as taking on an Operations Supervisor role within office. He was also part of the team who
covered the very prestigious Victoria Secrets Fashion show. Daniel personally expressed his
gratitude of being asked to support this Event.
On numerous occasions feedback from our clients has been "we want an Officer like Daniel" who is
now known as "Mr Fix it' . We always take the time to ask our clients for feedback about our officers
and can conclude with Daniel the traits that shine through are.....
"He quickly builds confidence and trust with everyone he works with and has an easy going, Can Do
attitude, he always has a smile on his face which is infectious"
Team of the Year
Congratulations Wholefoods Market Covert Team
[email protected]
or in writing to our
HR department
It gives us great pleasure to announce that the team at Wholefoods are the
winners of the Team of The Year.
Bartek who has been with us for five years is the Supervisor of the Wholefoods
contract and holds the responsibility of staff scheduling and planning.
He will also support with recruitment for his site when vacancies arises and has also been an
Operations Supervisor in Head Office. Every great leader will have a right hand man and for Bartek
this is Mauricio who came to Interr three years ago with a wealth of undercover experience. Bartek
has credited Mauricio with imparting his knowledge which in turn he has passed onto his undercover
team.
Employee of the Month
Recommendations
If you are a member of staff, a
client, customer, consumer or a
wider stakeholder we would love
to hear from you.
We value your opinion and if you
think that a member of the Interr
Security team deserves to win
Employee of the Month please
send an email with the name of
the employee, the reason for your
nomination to:
[email protected]
We have a number of undercover officers across the stores and, in no order of length of service or
experience, the team comprises Romero, Rana, Amanda, Marcus, Fola, Fonnie and Duhanie.
The team is made up of 18 Officers of various experiences spanned over 7 sites.
The Uniform Officers are Abde, Micheal, Denise, Lamin, Chowdhury, Shazid, Jackek and Emmuel.
Last, but not least, is Rado the Night Supervisor. He has been with us for the past 7 years and was
one of the original team when the site opened.
If you are an officer in need of action Wholefoods is definitely the place to be.
In December alone they had 23 stops within 4 stores which is seen as normal to the team. I have
seen them in action and they are fearless and professional in their approach.
Our client feedback has been very positive about the level of service Bartek and his team continues
to deliver.
We would like to extend our congratulations to you all.
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Message from Tony Sheath, Chief Compliance Officer
Pub Manager and Chef Sent To Jail After Food
Poisoning Death plus £1.5 Million fine for
Mitchells and Butlers
Mitchell & Butlers who own the Ember Inns brand under which the
Della Callagher, 46, died after eating a Christmas
dinner at the Mitchells & Butlers owned Railway
Hotel in Hornchurch, east London in December 2012.
Interr Risk Management says “this is a classic, and all too common,
Chef Mehmet Kaya and Ann-Marie McSweeney were found guilty
of perverting the course of justice on 23rd January 2015 and jailed
at Snaresbrook Crown Court for 12 and 18 months respectively.
The Court heard that they had fabricated food safety records after
33 out of 128 customers eating Christmas dinner at the pub
suffered food poisoning. Prosecutor Andrew Campbell-Tiech QC
said it was "highly likely that other food-related records were
fabricated".
clients to ensure that not only do they have the relevant Food
pub operated were fined £1.5 Million for placing unsafe food on the
market.
case of thinking that the safety checks and Hazard Analysis & Critical
Control Points (HACCP) documents required when preparing food
are nothing more than a nuisance. We work very closely with our
Safety Management Systems in place, together with detailed due
diligence record sheets, but that all staff fully understand the
importance of accurate and timely recording. Food poisoning
bacteria do not affect the taste, smell or appearance of food and so
are an invisible killer – controlled only by effective food hygiene and
handling.
Being able to demonstrate to the Court that you have genuinely
His Honour Judge Alastair Hammerton said the evidence revealed
"systematic failings" in record keeping and that McSweeney was
"in charge and in control of the cover-up". Judge Hammerton said
M&B took "manifestly inadequate steps" to address the risks of
inadequate cooking, cooling and reheating of turkey.
taken all reasonable steps to prevent the transmission of food
poisoning through reliable and genuine documentation and
Fearing an Environmental Health Officer (EHO) investigation, the
manager and her chef retrospectively completed due diligence
record sheets relating to the cooking of turkey meat.
Bacteriological examination showed that Clostridium perfringens,
a spore forming pathogen, was the cause of the illness that
claimed the life of one diner and left others seriously ill.
to [email protected] and we’ll be happy to help you turn
operating practices can be a defence in law.
If you feel that your kitchen standards are not quite where they
need to be then please do give us a call on: 0207 837 2012 or email
things around. Don’t wait until it is “too late”.
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Message from Sarah Anderson, Operations Manager
We Do Great Loos!
According
to
RED
popular
(www.barchick.com)
blog
site
BarChick
Interr Cleaning Services
keeps two out of the top ten loos in London looking
great (and there are A LOT of loos in London I can
YELLOW
for sinks, counters and washroom surfaces; also
used for speciality cleaning (such as service
counters, mirrors, gym areas and metal works).
BLUE
in lower risk areas of a building, such as desktops,
ledges, walls & tiles, window cleaning and high
and low dusting.
GREEN
used in food processing and food serving areas,
such as kitchens & canteens, as well as bar
areas.
tell you!). Our team of hardworking cleaners take time and effort
to get your stainless steel gleaming, your tiles titivated and your
bowls and basins smelling sweetly and shining bright. Even if
your washrooms aren’t opulent and intricate like China Tang at
most often used in high-sanitary (high risk of
spreading infection) applications or in restroom
cleaning, such as with toilets and urinals.
The Dorchester or funky and eclectic like The Exhibit Bar in
Balham and may never be heralded as toilets of distinction like
those two, we still take pride in making the customer experience
a memorable one – for all the RIGHT reasons!
Colour Coding is the way to go
With an ever increasing eye on prevention of cross contamination not only in hospital environments (think MRSA / C.diff etc)
but also in bars, restaurants and offices too, the way forward is
colour coding mops, cloths and equipment to ensure that only
those relevant to the area are employed. The drawing below
indicates how that works in reality. The British Institute of
Cleaning Science (BISCs) recommends the following coding:
Of course for this system to work effectively it is essential that the
client provides a safe and secure lockable store for the equipment so
that only trained professionals use it as intended. All the colour
coding in the World won’t work if free access to the equipment is
given on a grab and go basis to clients staff!
We are investing heavily in replacing our equipment with colour
coded variants as it wears out or breaks and will be leading the way in
daily contract cleaning in the licensed leisure industry as we do so.
For more information about this topic or how we can help you with
your cleaning needs please do not hesitate to contact me on
[email protected]
10
m
t
ctor, Sa
m
Pucenot
SIA Update
Frequently asked questions about SIA licence renewals
We have had a number of calls to the HR team recently about SIA licence renewals, therefore I thought I would take this
opportunity to answer some questions about renewing your SIA licence.
Who is responsible for my SIA licence renewal?

It is your responsibility to ensure that you have a valid SIA licence for any work your undertake in the Private Security Industry.
Although the SIA and Interr will write to you when your licence is due for renewal, you should not rely on these reminders. Instead
we encourage all our employees with licences to keep track of their SIA expiry date.
When can I renew my SIA licence?

The SIA advise that licence renewal applications can be made up to four months in advance of the expiry of your current licence. The
SIA also currently advise that renewal applications can take up to 6 weeks. You need to apply for a new one before your current
licence expires or you will not be able to continue working until your new licence is received. Therefore the sooner you renew your
licence the better.
Can Interr complete my SIA licence renewal on my behalf?

An employer can manage their employee’s renewal on their behalf. This may include processing an application for renewal and/or
paying of a renewal through deducting the cost from their employee’s wages. However these are not currently services that Interr
provide. We will advise our staff if this changes in the future.
How much does my SIA licence cost to renew?

The cost of an SIA licence varies depending on the licence you obtain. These costs can be found on the SIA website. However did you
know that if you need more than one licence, the second licence will be discounted by 50%. For example, if you apply for a Security
licence (at a cost of £220) and you also need a Public Space Surveillance (CCTV) licence, the second licence will cost £110.
Our New Staff Members
We are pleased to welcome two new members of staff to the head office team:
Sarah Anderson MBICSc – Operations Manager
Sarah joins Interr with many years’ experience working as a Customer Services Manager for Tesco regional office before
gaining her degree and joining the NHS as a specialist staff nurse on the critical injury / crisis team. Sarah is qualified in
contract cleaning and is a Member of HR management, first aid and health and safety and will be working with Interr as
National Operations Manager overseeing cleaning operations for our key clients and delivering First Aid training on behalf of
Interr throughout the business.
She has already been a big hit with a number of our clients who have commented on her Can Do approach and friendly
nature.
Teresa Gleeson — Head of International Operations
Teresa joined Interr in January 2015 as Head of International Operations and will be the point of contact for international
clients and service partners, ensuring that contractual expectations are met and our high level of service is delivered at all
times. In addition, she is responsible for the selection and vetting of potential service partners across the UK and overseas.
Teresa comes from an IT background and joined the security industry in 2006.
In her previous tenure at a German security consulting company, she worked for multinational clients having specialized in
international Due Diligence. Teresa holds a Diploma in Management and is fluent in Portuguese, English, German and
Spanish.
11
Message from Client
Director, Darren Leigh
Focus of the Month Jan 2015
Some advice and tips to help you with your time management
I know you are all working very hard and we are
constantly receiving great feedback from our

Plan your journey to reach your site 15 minutes ahead.
clients on how well you are doing.

Check for transport closure on the day of work.
In light of this positivity, I get even more frustrat-

Ensure you account for busy travel times/peak hours for
ed when we are let down by some officers with their below par
07:30-09:00 in morning and between 17:00-19:00 in the
time and attendance.
evening.
I would, therefore, like remind all our teams that Interr expect

all staff to report to duty 15 minutes prior to the start of their
shift, as our clients and the Interr management expect you all
to make sure you are briefed and ready to start your shift on
Ensure that on Sundays you look at your shift times and plan
accordingly.

Use other TFL travel tools, such as websites, mobile apps
and live board to manage your travel time.
time.
You must ensure that you report for duty 15 minutes before
start of shift. This will be taken in consideration and discussed
during your annual appraisals and you will be scored on your
timekeeping.
For those in the TFL areas:

Check for weekend closures if you are working over the
weekend, you can subscribe for underground weekend
closure alerts at http://www.tfl.gov.uk/forms/12424.aspx
It is also very important that you clock on off correctly on
Timegate and that where time sheets are in use, they are sent
to us on time. Currently the operations team is sometimes
having to chase officers for timings and correcting working
hours. This can inevitably lead to an increase in complaints from
our clients for incorrect billing and payroll errors for you.
Interr is committed to delivering the best possible service to our
clients and staff. In order to accurately process your wages each
month and keep our management costs to our clients at a
minimum we have substantially invested in the upgrade of the
Timegate system.
It is therefore unfortunate that there are still a handful of
officers not logging on and off via the Timegate
Autocall
system. In order to encourage this small minority to not let the
rest of us down we will be introducing an administration charge
for those officers still failing to comply with the Autocall and
timekeeping protocols.
12
Contact Details
Linton House
39-51 Highgate Road
London
NW5 1RT
Fax:
020 7837 2012
Telephone:
020 7837 1221
Select from the following
options:
1. HR & Recruitment
2. Payroll
3. Security Operations
 Option 1—Retail & Residential
 Option 2—Corporate and
Message from the Chief Financial Officer, Chris Dean
Informing HMRC and your employer about a change of personal details
Many employees are under the impression, quite understandably, that if they change
their name and / or address and tell payroll and HR then we will advise HMRC. This is
not the case and was never the case, even in the days before we started sending
information in real time (RTI). Personal information changes are a personal
responsibility. If you as the employee give your employer information to be recorded, it is still your
obligation to tell HMRC to change your records. This is even more important following the introduction of RTI.
With the advent of reporting in real time, aligning information between the employer and HMRC has
gained more significance. When we send in our Full Payment Submissions, HMRC ‘match’ employee
information from the FPS to their own records that are stored on the National Insurance and PAYE
Service (NPS). When the information matches, the information from our FPS updates the individual’s
record on the NPS – no match equals no update or, even worse, the possibility of the creation of a
duplicate employment. The key matching information is your name, date of birth and National
Insurance Number but your address also pays a part in the matching process and HMRC have always
said that inconsistencies between the employer and the NPS cause the majority of their problems.
Therefore, both employer and employee have a part to play in trying to make this matching process
as smooth as possible. We are therefore advising employees how you can easily update HMRC’s
records if there is a change to your personal details. HMRC have an online form that you, the
employee, can use to update your information at HMRC. This will update the following services in
addition to those held on the NPS for tax and NICs:
Hospitality

Construction Industry Scheme
4. Reception & Concierge

Child Benefit
5. Risk Management

Child Trust Fund (though individuals will still need to update their account provider separately)

Student loan (though individuals will still need to tell the Student Loans Company separately,
as HMRC is unable to pass your change details on to them)

Tax credits
6. Cleaning Operations
7. Accounts
Email:
[email protected]
Web Site:
www.interr.com
Payroll Cut Off Dates
Pay day will continue to be 1st of each month with pay period 11th of the
month to 10th of the following month. For example:
Pay Period
Pay Day
11th December 14 – 10th December 14 - Paid Monday 2nd February 15
11th January 14 – 10th January
15 – Paid Monday 2nd March
15
th
th
11 February 15 - 10 February 15 – Paid Monday 2nd May
15
Where the pay date falls on a weekend or a bank holiday the pay day will be
on the next working day. Should you have any questions about your
breakdown, wage slip or payment, you should call the office or make an
appointment with Payroll and they will be happy to help you.
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