February 2015
Message from Chris Dean, Chief Financial Officer
Welcome to the February management of the Cleaning business, and
edition of the Interr Oweibi Soroh who had been carving out a
successful career as a security officer, and has
newsletter
now moved in to an office role as a supervisor.
Please take time to read the
articles on the following pages,
each of them contributed by one or other of
our dedicated Interr employees. The
newsletters brings you important information
on company developments, as well as features
that will be useful for your role whilst working
at Interr. You will certainly find something of
interest whether you are looking for Security,
Reception and Concierge, Cleaning, or Health &
Safety and Risk Management news. Please take
a look at who is February employee of the
month, or find out if there are any job opportunities for you.
As my first contribution to the Newsletter front
page, being the CFO, I would like to continue
on from January’s new business announcements by telling you about a few companies
now trusting their Security, Reception and
Cleaning requirements to Interr. From early
February we started working with The Shop at
Bluebird on the King’s Road, and from next
month we will be working with James Andrew
International at their prestigious Portman
House (London W1) location providing both
Receptionist and Landlord Security Manned
Guarding services. Last week we also secured a
new cleaning contract with Drake and Morgan,
a London-based bar group, to provide cleaning
services for their Regent’s Place venue The
Refinery. If you are interested in working at any
of these locations please let us know as
positions may open up.
We are always on the lookout for individuals
who want to develop their careers within our
head office team too. Notably in recent weeks
we have brought Paloma Solis in to a head
office role to manage the scheduling and
provide support to the supervisors and
It’s only through your hard work and dedication
to Interr that we continue to provide our clients
with the excellent service they have come to
expect from us, thereby allowing us to keep
growing the business year on year.
Interr are moving!
By the time you read the next Newsletter we will
have moved to our new head office in the heart
of the City. The new office will be in Aldgate, on
the edge of the Square Mile, which positions us
much closer to our clients and will be a lot easier
for visitors to get to. We expect to be in our new
premises by the end of March. Please keep an eye
out for forthcoming announcements. We don’t
want you going to the wrong office in April! Our
new address is already on our website.
For those of you who haven’t seen it yet, we
recently launched our new and improved
website. I am personally very pleased with the
new design and I have recently received some
great feedback on how impressive it looks. Please
do take a moment to browse through the pages
as there will undoubtedly be sections on there of
great interest and use to you. Get to know who
the management team are, learn a bit about our
history and key milestones in getting to where we
are now. We also have a page dedicated to the
great work we are doing for charities, and you can
read or download all our company policies. Please
visit www.interr.com
Contents
Special Interest Articles
Welcome to February’s Newsletter
CSR update by Liboria Cannatella,
Commercial Director
Message from Yolande Frederick,
Client Director
Employees of the Month
Top Scores
Message from Tony Sheath,
Chief Compliance Officer
Message from Sarah Pucenot,
HR Director
Ops Monthly Focus by Yolande Frederick,
Client Director
Message from Darren Leigh,
Client Director
Message from Kris Ritter,
Financial Controller
Contact Details
Linton House
39-51 Highgate Road
London
NW5 1RT
Telephone:
020 7837 2012
Fax:
020 7837 1221
Email:
As you can see it is an exciting time to be at
Interr: we are soon to have a new home; we
continue to grow our client base; and we have a
great group of employees working here. I wish
you every success this year as you grow with the
company.
[email protected]
Web Site:
www.interr.com
Mission Statement
To develop and supply outstanding and innovative solutions to diverse customers through dedication and
a companywide commitment to excellence.
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Corporate Social Responsibility update by Liboria Cannatella, Commercial Director
The Interr team uniting on World Cancer Day
World Cancer Day which took place under the
tagline ‘Not Beyond Us’ was held on the 4th
February 2015. The event was arranged so that
we can all take a positive and proactive approach
to the fight against cancer, highlighting that solutions do exist
and that they are within our reach.
We have set up a Justgiving donation page for Roderick so
if you would like to donate please use the link below:
https://www.justgiving.com/Roderick-Arnold
Isle of Wight Farmers Union five a side!
As the nation united on World Cancer Day, the Interr team, led
by Roderick Arnold, Global Managing Director, were proud to
join in by wearing our unity band with pride.
Running for gold....
It is with the greatest of pride that we announce the participation at this year’s North London Half Marathon of Roderick
Arnold, Global Managing Director. Their purpose is to raise
donations for our chosen charity, KidsOut.
The event is taking place on Sunday the 15th March 15 and the
route is an ‘out and back’ route that takes runners on a scenic
North London tour, starting and finishing at Allianz Park, with a
half-way point running through Wembley Stadium itself. The
route takes participants through some of the leafy streets
within the London Boroughs of Barnet and Brent, and the
course is as flat as the organisers could make it, with a few ups
and downs to challenge the runners along the way!
On the 31st January 2015
Will Hall, son of our CEO
Ian Hall, captained a 5 a
side team in the Isle of
Wight Under 11s 5 aside
competition. The competition is sponsored annually
by the NFU.
The team won all four games in the group stages conceding
one goal and scoring 12, before a hard fought semi-final ended with a 5-2 victory. In the final the team continued their
impressive run with a 5-1 victory. In total 22 goals were
scored (of which Will got 12) with only 4 conceded.
Will’s 9 a side team recently overcame the favourites, Cowes
in the Island cup with a hard fought 3-2 victory, playing in
torrential rain and on a flooded pitch. Having gone 2-0 up at
half time their opponents came back to 2-2 to take the game
to extra time where Will grabbed the eventual winner to
progress to the final next month. Well done to Will and the
team!
If you would like to cheer the team on, this unique ‘Stadium to
Stadium’ race starts from Allianz Park in Barnet, home of the
Saracens Rugby Club returning to Allianz Park to an epic
stadium finish and their well-earned goody bag and winner’s
medal.
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Message from Client Director, Yolande Frederick
Hi All, Happy Belated St Valentine
This month I am continuing my “Getting To
Know You” article by introducing you to
another member of the Operations team. My
Second feature candidate is Samantha
Jaramillo Andrade AKA “Sam” Operations Supervisor
Corporate .
Sam has been with us here at Interr for four
months and comes with a wealth of
knowledge. Sam has client facing experience
from her last role as Reservations Executive
which required her to manage bookings and
keep accurate records of her clients private
details. This role also called for in-depth knowledge of
each client and their particular needs, which were met by
making the right decisions on their behalf when any request were made. Some of the key skills needed for this
role were, numerical (those maths results were put to the
test I am told), good organisational and ICT knowledge
and well as making use of her ability to communicate
fluently in Spanish.
One of the unspoken requirements within any client
facing role is the ability to manage any complaints in an
easy efficient manner, Sam has confirmed that this was
a key part of her past roles. When asked how complaints
were dealt with Sam replied that, listening is the most
important key ingredient when dealing with a client that
is not satisfied with the standard of service delivered.
Prior to her role as Reservation Executive Sam worked as
a full-time fund raiser for several charities. This role took
her all over the country and she was responsible for
pitching to members of the public to ensure they were
fully understanding and supporting a charity of their
choice.
At our recruitment drive Sam was initially looking for a
role in corporate as a security operative. We immediately
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saw her potential and thought she would be better suited
within the Operations department in Head Office.
What does the girl do in her “down time” you may ask, as
well as expected, it is filled with activities ranging from
walking her dog, roller skating, dancing (yes she can bust a
move with the best of them) and for real relaxation, reading.
I took the liberty of asking Sam how she would describe
herself and her reply was: “I am a well presented,
enthusiastic, willing and hardworking individual, with the
initiative to act upon any given situation and always striving
to achieve the best possible results from all tasks
undertaken”. I can vouch that Sam is all of those things and
more.
Sam covers both International and National sites which are
as follows:
Sports Direct International
Abercrombie & Fitch International
Hollister International
Gap International
Disney International
Uniqlo International
Tiffany & Co. International
J Crew International
Mulberry International
Sports Direct Shirebrook UK
If you have any burning questions for Sam about the above
sites she can be contacted on the usual Office number
0207 8372012 or her business Mobile 07949 780476.
I sincerely hope that you now have a better understanding of
one of our valued team members and look forward to
introducing to you another member in March addition.
Vacancies
We are currently recruiting for
the following positions:
RETAIL LOSS PREVENTION
OFFICERS
CORPORATE & HOTEL
SECURITY OFFICERS
Employee of the Month
Congratulations Kamil Czekalski
COVERT OFFICERS
It gives us great pleasure to award Kamil Czekalski as Employee of the
Month for his continued commitment and service to us and for the
outstanding example he sets whilst working for Interr at IHG Park
Lane and the Belgrave Hotel. Kamil is always reliable and flexible and
has the ability to maintain this level of performance on every site that
he is assigned to. Kamil has also supported in Retail where numerous
Clients have complemented him on the service he had delivered.
LICENCED LEISURE DOOR
SUPERVISORS
OPERATION MANAGER
SCHEDULER
CLEANING SUPERVISORS
Well done Kamil!
CLEANERS
If you know anyone that is / will
be looking for a full time or part
time security or cleaning
position who you feel is a good
fit for Interr and has the relevant knowledge and experience, please ask them to send
their CV to:
[email protected]
Recommend a Friend Scheme
Recommend a Friend Scheme
If you recommend a friend and they stay with the company for longer than 3 months
you will receive £50 as our way of saying thank you. Please contact the HR
department for more information.
Also please let HR know as soon as possible if any of your colleagues, friends or team
members can be developed within the business to a leader or supervisory role.
or in writing to our
HR department
Top Scores
February’s Top Scores:
Employee of the Month
Recommendations
If you are a member of staff, a
client, customer, consumer or a
wider stakeholder we would love
to hear from you.
We value your opinion and if you
think that a member of the Interr
Security team deserves to win
Employee of the Month please
send an email with the name of
the employee, the reason for your
nomination to:
These are the scores given by our clients for the security teams of each location.
Feedback is collected from our clients each month based on performance, time
keeping, reporting and communication skills.
Well done to this month’s top scorers at the following locations:
Retail Sites:
Corporate Sites:
Pandora Stratford
Mulberry Head Office
Rag & Bone Sloane Square
Pandora Oxford Street
Pandora Covent Garden
Geox Oxford Street
Ted Baker Regent Street
[email protected]
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Message from Tony Sheath, Chief Compliance Officer
Risk Assessments - an operators guide to
compliance
What is a risk assessment?
Barely a day goes by without the news or
part of a work activity must be assessed in terms of risk.
some enforcement agency making a big fuss
about risk assessments, and those who really don't know
Those that present a significant risk to the health and/or
safety of employees or other persons must be written
better can get completely tied in knots asking for risk
assessments for the most fundamental of tasks which
not only wastes everyone's time, it often does more to
confuse the issue than clarify it.
down.
At Interr Risk Management we advise clients in a range of
sectors on controlling risks and what risk assessments are
critical to the safe operation of their business and which,
quite frankly, aren't worth the paper they are written on.
So it seemed like a good idea to put a simple guide for
you here in this newsletter.
Before we go any further it is probably worth defining
what the words "hazard" and "risk" actually mean - and
then we can progress on to how to put a decent risk
assessment together.
So, when you are thinking about your risk assessment,
remember:
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
a hazard is anything that may cause harm, such as
chemicals, electricity, working from ladders, an
open drawer etc
It is legally required that all tasks or activities undertaken as
The purpose of risk assessment is to determine all the
potential dangers with the task or activity and to identify
how likely it is that the dangers may occur, and to identify
what can reasonably be done to avoid them.
How To Complete A Specific Risk Assessment
The person completing the assessment must consider the
operation and how each task or activity is completed and
record answers to the following questions.
What are the hazards (dangers)?
The identification of all the hazards associated with a given
task is a vital part of the risk assessment. Without
recognising the dangers it is very difficult to avoid them in a
controlled way. Think about the task being considered and
whether the risk assessment has covered all the foreseeable
potential dangers associated with the activity in question.
Who Might Be Harmed and How?
the risk is the chance, high or low, that somebody
could be harmed by these and other hazards,
together with an indication of how serious the
harm could be
This section should detail the potential damage or injuries
to personnel (including staff, contractors, children),
property etc. Remember that different people may experience different injuries depending on what could go wrong.
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Message from Tony Sheath, Chief Compliance Officer
What are We Already Doing?
Action By When?
This section should identify all measures currently in place
This should be a realistic timeframe for completion of the
to control the risks to the health and safety of persons or
further works based on the severity of the issue, the time
property in the task or activity being considered. Closely
required to draw up a specification and obtain quotes for
read these during the review and consider whether there is
anything else needed to manage the hazards. For example,
a low ceiling may require additional controls in terms of the
operation e.g. padding or signs. If these are identified, then
these should be added to the section headed “What Further
Action Is Necessary”. These additional controls must then be
implemented within the given time frame.
the works, the availability of parts (if applicable) and the
availability of the person completing the work. For
training courses you will need to allow time for
completion of the course and any associated examination
and remember that training providers often are booked
up several months in advance. It may be necessary to
complete internal training and supervision in the interim.
Done
This section should only be signed off by the Appropriate
Manager once any additional works have been
What Further Action is Necessary?
Note here any action that is required to manage the hazard
and reduce the risk of injury occurring. If you are confident
that at this time all existing measures are fine then you do
not have to enter anything in this column.
Action By Who?
If further action is required (as detailed above) then enter
here the name of the person or organisation responsible for
the work. It may be you, as the person completing the
assessment, one of your team or an external company such
as a maintenance company or fire consultancy. If no further
action is necessary then this section may be left blank.
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completed to a satisfactory standard. The only
exception is if the anticipated Due Date is going to slip
then you must record this and any reasons for it, in this
column pending the completion of
the work. Once works have been
completed the Appropriate Manager
will then sign off this section, leaving
his comments intact above it.
OK, now you have all the key issues written down and
reviewed, now what?
Message from Tony Sheath, Chief Compliance Officer
What next?

Once the you are familiarised with the risk assessments for the
operation, you must ensure that the findings are brought to
the attention of all relevant staff. This should form part of any
staff induction and recorded as such.
Do I have a way out of the building (is there a
door behind me that I can access in an
emergency?)

Are there risks to others in the building if I do
not act?
This risk assessment will then be valid until either there is an
accident in the area to which the assessment relates, or there
is a significant change in the task, after which you are advised
to review it thoroughly, and where necessary, amend it to
reflect any changes made. Sign and date off your changes and
you are good to go.
What Happens If I Need To Make An Assessment “On the
Hoof”?
There may be times when you need to make a snap
decision – safe or unsafe? This may be particularly true for
people like Security Guards who need to make a Dynamic risk
assessment about whether to intervene or not in a given
situation. They may have to ask themselves:

Can I / do I need to call for assistance?

Is there already something in place to capture
this incident – CCTV for example?

If I can keep the person occupied and away
from others without risk of injury or escalation
shall I proceed?
If you think about it, all these questions really follow
the same principles as the “standard” risk assessment
above, they just aren’t written down at the time (they
may however become the basis of future risk
assessments or safe operating procedur
If this article has triggered your interest, or made you
anxious that you may not be fully legally compliant
then please do contact Interr Risk Management on
[email protected] and we’ll be delighted to help you
move forward.
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What could happen if I intervene? Does the person have
a knife or firearm? Is there more than one person?
What could my injuries be?
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ctor, Sa
Pucenot
Customer Service Tips
Every now and then we offer tips and solutions on ways that you can improve your service delivery within your
day to day duties. This will not only have a positive impact on our clients but it will also help you develop your
skills and progress within the company. This month we wanted to remind you all about the importance of
providing an excellent customer service. Customer service is an integral part of your job role.
We have listed 7 tips below on ways that you can improve your customer service to our clients and to the general public:

It is about treating others as you would like to be treated yourself and providing a service that satisfies the
needs/wants of a customer to keep them coming back.

Leave a lasting positive impression. This can be done through using simple, but genuinely meant phrases such as
“good morning”, “good evening”, “how can I help you?”.

If you are placed in a difficult situation deep breathing and taking a moment can help you think with a clear head.

Communication is key, so it is no good providing a service and being helpful if someone does not know what you are
doing. Talk to the manager about your day to day duties and keep them updated with situations that take place
within the site.

Don’t take things personally. It is important to remain professional at all times and you will not be able to do this
if you become too emotionally involved.

Go above and beyond the call of duty. Approach each situation with a helpful and friendly attitude. If you have any
concerns speak to the Interr head office who are always here to help and support you.

Think of the end result – when dealing with any situation, whether it is easy or
difficult, face to face or over the phone, ask yourself what as a business or as an
individual do we want out of this?
We hope this is helpful and if you are interested in finding out more about what you
can do to deliver exceptional customer service, please speak to the HR department.
I would like to update you all some changes to the HR team. Vicky Larkin (Recruitment & HR Support) is no longer with the
business and we wish Vicky all the best in the future. I would like to advise you that we will not be filling the role of
Recruitment & HR Support therefore moving forward, Kristin Pope, HR Assistant will be taking over responsibility for
recruiting for all our security vacancies. Therefore if you know anyone that is interested in working for Interr in our security
sector, please contact Kirstin Pope on 020 7837 2012, option 1 or submit a CV to [email protected]
Samia El Habib-Daho will continue to manage ICS registration and recruitment on a Thursday from 10am to 1.30pm.
Please may I take this opportunity to remind you of our recommend a friend scheme.
We recognise that our employees are best placed to recommend friends and colleagues who might be interested in
exploring career opportunities within Interr.
Under our "Recommend a Friend" scheme, for any referrals that successfully complete their 3 month probationary period,
our employee will receive a £50 bonus as our way of saying thank you.
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Ops Monthly Focus by Client Director, Yolande Frederick
Shoplifters are targeting high-end
merchandise:
Organised criminal gangs are stealing
designer handbags, high-end cosmetics and
power tools, pushing the value of shoplifting
to record levels as they adopt increasingly sophisticated
methods.
The average value of each customer theft has risen by 40
per cent to £241 per item in a year, the British Retail
Consortium reveals today, as criminals target pricier
goods including electronics, premium label spirits and
champagne.
Gangs blitz shopping precincts, swarming rapidly from
shop to shop with some members distracting staff and
security guards while others carry out the thefts. Thieves
also use detagging devices to remove security alarms
from goods, or place items in foil-lined bags that prevent
the tags from setting off door sensors. Stolen items are
sometimes quickly returned to stores for refunds or
rapidly sold on.
Police forces have reported town centres being hit by
eastern European shoplifting gangs, while Europol, the
EU’s law enforcement agency, noted concerns across
Europe that women and children were being trafficked
and coerced into carrying out shoplifting and
pickpocketing sprees.
The British Retail Consortium’s 2014 retail crime survey,
published recently, reported a 12 per cent rise in retail
fraud, with much of it taking place online, while there
was a decline in robberies and hold-ups. Cyber-attacks on
retailers, ranging from data theft to denial of service,
rose significantly. The direct cost of retail crime for
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2013-14 was £603 million — more than three times higher
than in 2007-08 — with 81 per cent of losses attributed to
shoplifting.
Although the volume of shoplifting offences fell slightly, the
BRC said a lack of confidence in police meant that “the
majority of customer theft goes unreported”. It added:
“Offending on our high streets damages perceptions of the
local area, and criminals who target businesses are also
often linked to other types of criminal activity.”
Police have previously reported a sharp rise in “austerity
crime” such as the theft of basic foodstuffs from small
stores. The latest official recorded crime figures showed
a 5 per cent increase in shoplifting offences across England
and Wales. The BRC survey says, by contrast, that the
volume of offences has fallen slightly and it is the activity of
sophisticated shoplifting gangs taking high-value items that
concerns it most.
We have also had reports from some of our Clients that
they are experiencing a noticeable increase in pickpocketing
especially where the site has heavy traffic and small space.
What can you do to minimise this happening in your sites,
there are a few general steps that should be taken and it
involves your communicating with Management on site.
This is to ensure all actions are agreed as you will need the
entire team to support.
Ops Monthly Focus by Client Director, Yolande Frederick
To combat pick pocketing first speak to the management
and team about some of the signs to look out for, quite
often pick pockets will work in pairs or groups which can
be challenging to manage within itself. They will wait until
the site becomes busy or the opposite of that when it is
quiet and the team is relaxed and not as observant as they
would normally be. The important point is to be vigilant
and ensure everyone around you are also paying attention
to every visiting customer. Make sure that if there is
a problem on site the local Police are notified; they can
support by visiting the site and delivering additional
training or top tips to the team.
All visiting customers who have walked away from their
bags or should be open politely informed about securing
their belongings. Exposed purses and wallets in pockets,
again a polite word of encouragement to a customer
would be appreciated by them. Regular patrols around the
site (with Management approval) will help to reduce any
attempt to either initiate any such act or get rid of the
evidence if they already committed the act.
There may be a particular spot that is becoming popular
for disposing of the article after the fact, in which case
you should suggest to the site Management to have this
area covered by a member of the team on a regular basis.
If the site has CCTV then a reposition of cameras where
you may have found several discarded items may help to
identify the individual in the future and any footage
recovered should be passed onto the Police. If any
discarded wallets, purses or bags are found, the Police
must be contacted. There may be items of value like
Passports, National Identification and Drivers Licence left
behind.
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To combat theft some of the above will apply however
there are some additional actions that should be
considered.
Observation - has anyone entered with large shopping bags
that appear to be empty (these are often foiled lined and
will not be picked up by the tagging system).
Look out for body language - is the individuals more
interested in where you are located and that of the team
members instead of the product.
When entering the site as a group - did they immediately
split up across the sales floor if some or all of these have
been observed inform the wider team immediately. Keep
an eye on the individual, approach if needed to see if you
can “assist them” in any way. Always remember the initial
greeting when entering is not merely saying hello but also
informs the individual that you are aware of who has
entered and they will understand that you will recognise
them again easily.
Daily housekeeping goes a long way, have you checked the
tagging system to ensure it is working for instance, have you
checked high price items, if CCTV is in good working order
where applicable and identified blind spots (this may
change when product or equipment is moved to display
merchandise).
It is also important that if you are in an area where Radio
Link is operating that you take note of the activity within
your vicinity and share information. All theft should be
reported to the Police regardless of the policy within the
site to persecute. This will ensure that accurate data is
recorded and more resources and crime initiatives are put
in place for you and our Clients in the future.
Deputy Chief Constable Sue Fish, national police lead on
retail crime, said shops could do more to prevent crime.
“Stores need to ensure that they have the right security and
working practices in place and heed advice to prevent them
from being targeted. Retailers need to report crimes against
them. Our ability to help is undermined if we aren’t
receiving information.”
Message from Client Director, Darren Leigh
Hire a Hero
I am delighted to announce that Interr has partnered with Hire a Hero. Hire a Hero is a charity that supports
service leavers through the transition into civilian life. They work in partnership with public, private and
third sector organisations to provide a network of support and to signpost service leavers to the most
appropriate resources as required. For many service leavers civilian life can be a confusing, chaotic place;
the charity, through its network of businesses, mentors and volunteers provides a consistent source of support to service
leavers. Essential to the Hire a Hero way of working is the individualised support provided and the connection maintained
through the transition period. Hire a Hero helps service leavers to make better informed choices as well connecting them
with businesses for potential employment.
Not only does Hire a Hero support in finding Employment for our retired serves personal, they also offer Career Coaching,
Mentoring, Training, Housing Support and Welfare Support. Hire a Hero also hold Events and Fund Raising to help support
and run the charity.
We are very excited about working with Gerry Hill and his great team who run Hire a Hero. We currently working on
different ways at Interr can support them and I will update you on this later in the year.
In the meantime please feel free to look at the Hire a Hero web site: www.hireaherouk.org and please do not hesitate to
contact me if you have any ideas on how we can help such a great cause.
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Contact Details
Linton House
39-51 Highgate Road
London
NW5 1RT
Fax:
020 7837 2012
Telephone:
020 7837 1221
Select from the following
options:
1. HR & Recruitment
2. Payroll
3. Security Operations
Message from Kris Ritter, Financial Controller
Holiday
As we are almost half way through the holiday year which, for most of you, ends on the
31st August 2015, it is now time to start planning ahead. Our holiday process is first
come first serve, it is therefore wise to book any holiday you have already planned with
your line manager, to ensure that we can accommodate your request. Any holiday you
would like to book, please fill out an Interr Holiday form and contact you Line Manager
for authorisation. If you are unsure of your annual entitlement, or how many days you
have remaining this year, you can contact our payroll department for assistance.
Entitlement
In accordance with your employment contracts and the employee handbook this year’s
holiday must be used up by 31st August.
For guidance your annual entitlement is 5.6 weeks up to a maximum of 28 days per
year, including bank holidays. Therefore if you work an average of 5 days or more per
week your annual entitlement will be 28 days. If you work fewer than 5 days per week
your annual entitlement will be as follows:
 Option 1—Retail and
Residential
1 day per week:
5.6 days paid holiday per year
2 days per week:
11.2 days paid holiday per year
 Option 2—Corporate and
Hospitality
3 days per week:
16.8 days paid holiday per year
4 days per week:
22.4 days paid holiday per year
4. Reception & Concierge
Payroll Queries
5. Risk Management
To ensure a quicker response to any queries you may have regarding Payroll, we are
6. Cleaning Operations
now introducing a central email, where all future queries will go through. Please when
you have any queries that you might need our assistance with, send us an email at
7. Accounts
[email protected], and we will process your query in due time.
Payroll Cut Off Dates
Email:
[email protected]
Pay day will continue to be 1st of each month with pay period 11th of
Web Site:
www.interr.com
Pay Period
the month to 10th of the following month. For example:
Pay Day
11th January
15- 10th February 15 - Paid Monday
2nd March 15
th
th
11 February 15 - 10 March
15 - Paid Wednesday 2nd April 15
11th March
15- 10th April
15 - Paid Friday
2nd May 15
Where the pay date falls on a weekend or a bank holiday the pay day
will be on the next working day. Should you have any questions
about your breakdown, wage slip or payment, you should call the
office or make an appointment with Payroll and they will be happy to
help you.
-12-
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