1. shopping
2. retail

Hello and welcome to another
K3 Retail conference
I am delighted to welcome you to the K3 Retail Make
Happy Conference 2014. It’s great to see this year that
the conference is not exclusively just for our customers
and I am also so pleased that we are presenting awesome
partners with some amazing technology.
New innovations and technologies play a key part in any
retailer’s business, and whether it be digital signage,
POS tills, back-end store systems, commerce or mobile,
devices in the retail sector are playing a key role in shaping
the store of tomorrow. Equally joining all this up is essential
in satisfying the omni channel consumer.
What I do know is that there is an enormous amount of
change going on within retail and solutions. Technology will
dictate how you operate, how your people will work and
how your customers will view you in the future.
We want today to be your opportunity to engage with K3,
our partners, Microsoft and to network with your retail
colleagues and to have fun.
In our conference guide you will find a rundown of all the
sessions, an event map, partner profiles, and some tips to
help you get the most out of your day.
I really hope you enjoy your time with us today. My team
and I will do our very best to make your day and evening
enjoyable, thought provoking and inspiring.
cUStomer
haPPINeSS
Russell Dorset | Managing Director of K3 Retail
5 simple things to do
to make sure you get the most out
of the K3 Retail conference
get more
Download the free “Eagle Eye Rewards” app
From Google play or Apple Store or
Text “Eagle Eye” to 86025
Scan the booths you visit and get your loyalty reward
and stand the chance of winning a fantastic prize
Experience all the elements from the
connected customer journey
Select your afternoon sessions
and don’t forget to network in between
Have fun and follow #MakeHappy
YOUr GUiDe tO the eaGle eYe lOYaltY aPP
Collect a minimum of 4 stamps from any of the booths around the venue, redeem your
final stamp (No. 4) at the K3 Rewards Booth and enjoy your reward.
COLLECT | REDEEM | ENJOY
1.
Visit any of the booths to receive
a stamp on your mobile Eagle Eye
loyalty app
3. The 4th stamp should be
collected at the K3
Rewards Booth
2. Collect 4 stamps during
the course of the day to receive
your reward
4. The reward will be issued when
you collect all 4 stamps
If you would like to give your customers this experience through your stores visit us at
the Eagle Eye stand to find out more.
By downloading and registering the app you will automatically be entered into a
draw to win a tablet.
Microsoft
Dynamics
For Retail
Modern, Mobile, Global
End-to-End Innovation
Amazing Experiences
Make Happy!
AM | Dave Coplin
Chief Envisioning Officer at Microsoft
Since joining Microsoft in 2005, Dave Coplin has worked
across a wide range of industries and customers, providing
strategic advice and guidance around the impact of
technology on a modern society both at work and in play.
An established thought leader on the role of technology
in our personal and professional lives. He has worked
across a wide range of industries and customers, providing
strategic advice and guidance around the intersection of
a modern society and technology both inside and outside
of the world of work. Dave is passionate about turning the
base metal of technology into valuable assets that affect
the way we live work and play and in so doing, move the
focus from the technology itself to the outcome it enables.
Dave can be found on Twitter
@dcoplin and at his online home
www.theenvisioners.com
oUr SPeakerS
PM | BJ Cunningham
Whilst still a teenager BJ Cunningham started his first
enterprise, importing classic cars and Harley Davidsons
from LA to London. When the market collapsed he
used his considerable debt to launch DEATH Cigarettes
- positioned as ‘The Honest Smoke’. It gained such a
foothold that BJ found himself taking on the combined
might of the industry in the European Court of Justice.
BJ’s message is that a brand is a promise, not a logo; it’s
about depth, not awareness. A business must know what
it stands for, say it with clarity and do what it says. With
wonderfully engaging examples, he shows that customers
want to understand the authentic soul of the organisation
and become part of your community.
LAUNCH PAD
As the world leader in store technology, Toshiba understands that mobility represents the most
significant challenge – and the greatest opportunity – facing the modern retailer. How can you give your
customers a seamless experience, whether they’re browsing on the bus or paying in the store? Can your store associates
better engage via mobile tablets like our new TCxFlight™ – and, if so, is it time to rethink the design of the store itself? Find
out how mobile technology can both enhance the customer experience and boost the bottom line in our new white paper,
“Taking Stock: How to Secure Merchandise in a Mobile World.” Download it today at togethercommerce.com/mobility
Toshiba, Together Commerce, TCxFlight and related logos are trademarks of Toshiba Corporation, Toshiba Global Commerce Solutions, Inc. (“TGCS”) or their affiliated
companies in Japan, the United States and/or other countries, registered in many jurisdictions worldwide. Copyright © 2014 TGCS.
stream 1 JOIN UP
Executive Suite 2 Room Number 4 on the map
13:00 - 14:00
Omnichannel
A consumer perspective
Speaker
Lesley
Smith | Toshiba
Toshiba will share insights gained from joint research with
IBM where over 30,000 customers worldwide discussed
the role of technology in their shopping experiences and in
choosing a retailer.
14:00 - 15:00
Anytime, anywhere,
any product engagement
The launch of K3 Retail’s latest
ecommerce platform
Speakers
Ali Junkison & Tony Bryant | K3 Retail
We’ll share some of the most compelling features in our
new ecommerce platform:
• Connecting online, mobile, social and in-store
experiences through a fully integrated global platform
for Microsoft Dynamics.
• The flexibility to evolve with your changing and growing
business needs and emerging technologies.
• Presenting your products consistently across all
channels to acquire and retain more customers
15:30 - 16.30
Create a winning omni-channel offer
Fulfillment best practice
Speaker
Neil Weightman | iForce
16:30 - 17:30
Deliver amazing customer
experiences every time
Microsoft Dynamics AX 2012 R3 & K3
Speakers
Max Way & Neil Glew | K3 Retail
A customer ordered and paid for a £7,000 home cinema
system from an iForce client at 11.20pm on a Monday
night from a mobile device. This kind of speed, flexibility
and responsiveness is also required of the logistics and
delivery solution to meet these demands and expectations.
We will assess the challenges and solutions involved in
helping the likes of John Lewis, Cath Kidston and Dunelm
Mill to create a winning omni-channel offer.
Hear how retailers can:
• Help your customers shop the way they want. Offer
products and services in the store, online, on the
phone – or in combination– during a single purchase.
• Offer your customers a great shopping experience. Help
customers make a purchase decision at home, in the
store, or on the go, using purchase history, preferences,
and other customer insight.
• Keep your customers coming back. Nurture customer
relationships with global loyalty programmes and social
media campaigns.
With the latest version, K3 will show ax|is fashion our
concept to consumer dedicated fashion solution.
stream 2 kNow more
Forest 2 Room Number 5 on the map
13:00 - 14:00
Harnessing new payment technologies
to create a personalised shopping
experience
Speaker
Raja Ray | VeriFone
As future checkout services unfold, the real challenge
for retailers will be overcoming integration complexity
to harness, use and manage these new technologies
successfully including payment devices, managed services,
retail apps, and MPOS as well as enabling contactless/
NFC, new mobile wallets and value added services.
VeriFone shows how it can make this happen without
losing sight of the basics – security, performance and
reliability – to ensure a connected customer experience.
14:00 - 15:00
Building customer engagement
through digital offers and rewards
Speaker
Phillip Blundel | Eagle Eye
Why being connected to a digital network is essential to
gaining valuable consumer insights and increasing loyalty.
15:30 - 16.30
Tracking, understanding
& targeting customers
irrespective of channel or payment
method. A case study on Booths
Speaker
Edward Drax | eReceipts
Online retailers have a distinct advantage over their bricks
and mortar competitors when it comes to customer
insight. Capturing data, identifying customers, linking them
to their transactions and delivering bespoke promotions
are all part of the customer experience. In store, this is a
far greater challenge and demands some kind of loyalty
programme, which is usually expensive and logistically
demanding. In this session, eReceipts presents how they
have helped Booths deliver a low cost, light touch solution
that levels the playing field for offline retailing, providing
the same customer data, insight, analytics and
personalised promotions as enjoyed by online retailing.
Combining offline data with the online transactions for a
single view of the customer.
16:30 - 17.30
Mobile shopping in the real world
The power of Microsoft Dynamics NAV
with LS mobile POS to connect with
customers and earn their loyalty
Speakers
Matthías Matthíasson | LS Retail
& Mike Smallwood | K3 Retail
Competing on price and quality is no longer enough
for today’s retailers. Getting customers to keep coming
back is the ultimate struggle, so how do you connect
with customers to earn their loyalty and repeat business? Learn how NAV 2013 R2 with LS POS combines mobile
technology advancements with rock solid loyalty features,
allowing you to run advanced loyalty programs true to the
Omni channel vision. By equipping the sales associate with
a mobile POS, you can provide personalised customer
service on the shop floor and close the sale on the spot
without having to go to the cash register.
BI in Retail:
Data is the new black
Business Intelligence in Retail
Retail-oriented businesses manage incredible amounts of information -from suppliers to customers to employees to inventory. Every interaction
generates a new record, and every new record is an opportunity to learn
more about how to make your business more efficient and successful.
“
A leading Danish retailer with more than 150
stores nationwide was focusing on basket size. They
increased the basket size from 1.92 to 2.00 and gained
an increase in revenue of 7 pct.
Curious to know how this could happen to your company?
TARGIT BI & Analytics is the perfect match for retailers. Get a com
complete picture of your web ROI with analyses and reports that display
your Google Analytics data alongside your existing ERP and CRM
data.
For more information, please go to
www.targit.com/retail
stream 3 make haPPy
Forest 3 Room Number 6 on the map
13:00 - 14:00
Business Intelligence for Retailers
Spend less time searching and more time
understanding your customer
Speakers
Mikkel Oldenburg
& Anders Vogelsang Gallop | TARGIT
Retail businesses manage incredible amounts of
information from suppliers to customers to employees to
inventory. Every interaction generates a new record, and
every new record is an opportunity to learn more about
how to make your retail business more efficient
and successful.
14:00 - 15:00
Achieving customer satisfaction
Insights from the K3 team and Kiddicare
who share their brand experiences
Speakers
Iain Embrey, Mick Wall & Karen Covey
K3 Retail
Paul Allen | Kiddicare
This session will provide an update on K3’s customer
service teams and our improvement strategy on delivering
great customer satisfaction.
Kiddicare - the baby specialists share their business
transformation journey and new store proposition.
15:30 - 16.30
Microsoft Dynamics CRM puts
your customers at the centre of
your business
enabling insight, visibility and control
Speaker
Matt Jackson | K3 CRM
Never before has it been so important to keep close to
your customers through excellent customer relationship
management and only now are the kind of technologies
that have been talked about for years so available, so
easy to use and so cost effective to implement….so
what’s the problem?
This session discusses techniques and approaches that
focus on getting the basics RIGHT!
16:30 - 17.30
Helping businesses understand their
IT investment and its true value
to develop a winning business case
Speaker
Martin Southern | Shark Finesse ROI
Explore how to bridge the gap between the language of
features and benefits of new solutions and how those are
included into a business case that helps the customer to
secure budget sign-off.
The payment ecosystem is changing.
The days of a simple choice between card or cash payments are
long gone. In its place are innovative payment methods that reach
across payment channels, push boundaries and offer a new type
of connected sales experience.
Modern ‘connected’ consumers not only want 24/7 access and a seamless experience.
They also expect merchants to ‘know them’ and their preferences, be able to reward them,
and allow them to ‘pay AND play’ with additional mobile and point of sale services.
As future checkout services evolve, the challenge for retailers will be overcoming integration
complexity to harness new technologies successfully - including payment devices, managed
services, retail apps, and MPOS as well as enabling contactless/NFC, new mobile wallets and
value added services.
Contactless & Mobile Convenience
With consumers focused on convenience and speed, it’s no surprise that retailers, whether
seeking to extend services, refresh infrastructure or upgrade for PCI, are simultaneously
specifying contactless acceptance for all of their installations.
In the past year, the number of European countries offering contactless payments has doubled
and contactless transaction volumes have nearly tripled1. Almost a billion contactless cards have
been issued and more than a million points of sale devices are now contactless enabled2.
But the most forward thinking retailers, are already thinking ahead to what other services can be
enabled using the near field communication technology (NFC) that lies at the heart of these new
contactless terminals.
There are now around 30.9 million smartphone users in the UK, representing 48.4% of UK
residents and 60.4% of UK mobile phone users3 . According to the UK Payments Council,
one in five UK consumers already use their mobile to make payments. In the next few years
an increasing number of smartphones will also be NFC-enabled, able to interact with existing
contactless payment terminals and allowing ‘wave-and-pay’ mobile payment and acceptance
within the store.
That’s why all of VeriFone’s new VX Evolution payment terminals are not only contactless
enabled but can also accept secure payment from NFC devices. At the same time, they
include more memory, enhanced processing power, large and colourful touch screens, multiple
applications and flexible multi-connectivity to enable more convenient and compelling services
and content. It’s a new generation of payment devices that can do more than just accept cards
– and increasingly that means smartphones and mobile wallets.
evolving the
payment experience
Raja Ray | Director of Solutions, VeriFone EMEA
Smarter, Connected Services
Retail-facing mobile services are also helping to knit together the virtual and physical sales
experience. Consumers can browse the internet while in-store to access product information,
location-based offers, vouchers, comparison sites, product reviews and purchase-tracking.
Consequently, retailers must be able to appeal to consumers on the move with web-platforms
that are optimised for mobile browsers and with more responsive platforms and access to mobile
apps and services.
Mobile payments also allow retailers to build smart applications and NFC-enabled services
around their payments platform. Combining NFC-enabled mobile POS, mobile apps and
integrated back-end systems, will open the doors to a new era of micro-targeted, one-to-one
selling and loyalty applications.
Soon we will start to see smart posters and NFC shelf tags strategically placed around the store.
Customers will be able to collect points, validate promotions and receive retail alerts direct to
their phones as they walk through the store or venue. NFC will also make redemption of
vouchers and coupons at the POS fast and hassle-free. All of this will allow retailers to get closer
to their customers.
MPOS & The Personal Touch
In tandem with mobile payments, the adoption of iPad retailing by high street names has shown
that a new phase of MPOS retailing has already begun. Contactless-enabled MPOS devices can
significantly enhance retailer-to-consumer interaction and generate tangible ROI by driving store
traffic, increasing sell-ons and units per transaction (UPTs).
VeriFone is championing this with its PAYware Mobile solutions that turn smart devices into EMV
and NFC enabled, PCI certified mobile payment terminals. Through MPOS devices and NFC
tagging, clienteling will become a core part of many high street retailers’ future strategy along
highly personalised, ‘know your customer’ services to be deployed anywhere in the store.
Getting the Basics Right
Undoubtedly retailers must be able to keep pace with payment innovation to stay competitive.
At the same time, they are constantly under pressure to maintain the basics - delivering
transaction security, support and ensuring cost control.
Whatever the channel, protecting the customer against fraud will remain paramount. Retailers will
continue to seek ways to simplify the process, reduce scope and costs either through encryption
and tokenisation or by having a third party manage their transaction platform.
Maintaining trust is crucial as retailers and their payment partners continue to exploit new services
and channels in order to deliver the types of payment experience necessary to keep consumers
happy and coming back for more.
REFERENCES & SOURCES | 1- Visa Europe | 2 - Eurosmart | 3 - eMarKeter 2013
Can you afford
to throw money
down the drain?
Our retail customers achieve savings of up
to £100,000 per annum through world-class,
automated processes
Many household name retailers including Beales, Greggs, Screwfix Direct and
Debenhams have transformed processes such as Accounts Payable from manual, paper
based and error-prone processes into automated, streamlined operations, driving
proven cost savings and world-class levels of efficiency.
Intelligent Capture is a K3 partner and is exhibiting at the conference. To learn how you
could join other retailers in driving cost savings and efficiency improvements visit our stand.
Alternatively contact us to learn more:
T: 01952 212780
E: [email protected]
W: www.intelligentcapture.co.uk
3 StePS to a coNNecteD
cUStomer JoUrNey
exPerIeNce It here toDay
Putting the customer at the heart of your business is the key
to delivering the connected customer experience and making
happy customers.
Maximise the shopping experience, whether it is in-store, online,
direct or via mobile.
Drive profitable sales and understand the true cost of making
your customers happy.
Payments
the future, new and emerging
payment technologies
ROI
making sure investments
in systems are correct,
flexible and easy to use
Data
understanding
data, and how
important a single
view of data is
Fulfilment
from stock replenishment
to how the end user
obtains their purchase Digital offers
and rewards, loyalty
schemes
e-receipts, and
mobile PoS
Embracing the store, online
through to fulfilment to
deliver amazing customer
experiences every time
Join up, know more,
make happy with K3 Retail
Make sure you take the opportunity to meet the K3 Retail team
and our supporting colleagues within the K3 Group.
K3 Retail
Ecommerce Launch
Stream 1 at 14:00 – 15:00
Anytime, anywhere, any product engagement
K3 Retail
Customer Services & Customer Support
Stream 3 at 14:00 – 15:00
Achieving customer satisfaction
We will be launching our latest ecommerce offering
which is a fully integrated global platform for
Microsoft Dynamics.
Connected Customer Area: Your opportunity
to meet the ecommerce team and see our new
offering for yourself.
This session will provide an update on K3’s customer
service teams and our improvement strategy on
delivering great customer satisfaction and Kiddicare
share their business transformation journey.
Connected Customer Area: Meet all the K3
Support teams who will be on hand to help you
get the most from the day and make sure you
have a very enjoyable evening!
K3 Retail
Microsoft Dynamics AX2012 R3
Stream 1 at 16:30 – 17:30
Deliver amazing customer experiences every time
Hear how you can make customers happy with the
latest release of Microsoft Dynamics AX 2012 R3
and ax|is fashion.
Connected Customer Area: See Microsoft
Dynamics AX 2012 R3 on the latest Toshiba
TCxWave and other technologies including
tablets and meet the AX team.
K3 Retail
Microsoft Dynamics NAV 2013 R2 & LS POS
Stream 2 at 16:30 – 17:30
Mobile shopping in the real world
Learn how NAV 2013 R2 & LS POS combines
mobile technology advancements with loyalty
features, so you can run advanced loyalty
programmes true to the Omni channel vision.
Connected Customer Area: See NAV 2013 R2 &
LS POS on the latest Toshiba TCxWave, Aures
Sango and other technologies including tablets
and iOS and meet the NAV team.
K3 Retail
Microsoft Dynamics NAV & Pennies
The Pennies Foundation, a registered charity, has
created Pennies, the electronic charity box. See how
we have integrated Pennies with Microsoft Dynamics
NAV for a number of our customers.
Connected Customer Area: Visit us and see
for yourself the Pennies electronic charity box
integrated with Microsoft Dynamics.
We are also supported by
K3 CRM
Microsoft Dynamics CRM
Stream 3 at 15:30 – 16:30
Microsoft Dynamics CRM puts customers first
Hear how Microsoft Dynamics CRM puts the
customer at the centre of your business enabling
insight, visibility and control.
Connected Customer Area: See the latest
version of Microsoft Dynamics CRM and meet
the CRM team who are the centre of excellence
for CRM within the K3 Group.
K3 RSG
K3 RSG are the in-store service delivery and
support division for K3. Working with leading
vendors such as Toshiba, Aures & Box they are
able to design, specify, procure, deploy & support
all aspects of in-store retail technology.
Connected Customer Area: Meet the K3 RSG
team who will be showing the Aures POS with
Dynamics NAV and discuss any hardware related
questions you may have.
K3 Hosting
K3 Hosting offers pro-active, flexible and tailored
outsourced IT services to help improve your IT
infrastructure and gain more from your investment
in people and technology.
Connected Customer Area: Opportunity to
understand how the K3 hosting team work with
K3 Retail supporting our customers and retailers.
OUR SPONSORS
VeriFone is a global provider of technology for
electronic payment transactions offering payment
technology expertise, solutions and services that
add value to the point of sale.
VeriFone is a global provider of technology for electronic
payment transactions offering payment technology
expertise, solutions and services that add value to the
point of sale. VeriFone provide secure and reliable payment
solutions for merchant-operated, consumer-facing and
self-service environments for the financial, retail, hospitality,
petroleum, government and healthcare industries. The
company’s solutions are utilised by merchants, processors
and acquirers in developed and emerging economies
worldwide. VeriFone’s PAYware Ocius managed service
is a comprehensive ‘payments as a service’ offering that
bundles hardware, software, gateway and professional
services, encryption, estate management and value-adds
to make card acceptance easy for multi-channel merchants
of all sizes.
Connected Customer Area:
Your opportunity to see the latest handheld payment devices,
including VX680, VX820 and UX675 proof of concept showcasing
colour touch screens and NFC-enabled technology and much more.
TARGIT offers companies a user-friendly decision platform
that combines intelligent dashboards, self-service analytics, and
dynamic reporting. They are one of the world’s most highly focused service
providers for Microsoft Dynamics users, with more than 80 percent of customers
in the Dynamics community. The Decision Suite is based on a philosophy that
information should be accessible for all business users at all times.
With the built-in notifications and mobility capabilities, users are constantly
steered towards progress. More than 300,000 users already enjoy the benefits
of having instant access to trustworthy intelligence. No more guess work; with
TARGIT you get the courage to act.
Connected Customer Area: Experience the latest Business Intelligence
tools and apps compatible with Microsoft Dynamics.
INTELLIGENT
CAPTURE
Intelligent Capture is the UK retail market leader for document and
data capture, with a proven track record in delivering substantial
back office Return On Investment (ROI). Intelligent Capture has delivered tangible
cost savings for retailers across both Goods For Resale (GFR) and Goods Not
For Resale (GNFR) processes, as well as providing “paperless” environments
for departments’ right across the organisation with on premise, fully managed
service and hybrid solutions.
The modular Intelligent Capture solutions suite is seamlessly integrated with
Microsoft Dynamics, enabling K3 customers to implement a single solution for
the capture of documents and data, irrespective of source. Paper documents
can be scanned with data “Intelligently” extracted while electronic invoices can be
received in formats such as PDF, XML and EDI, all through a single solution with full
document management capabilities, delivering complete purchase to pay process
automation when implemented with Purchase Ordering and Invoice Matching.
Connected Customer Area: See the latest solution suite that integrates
with Microsoft Dynamics to implement a single solution for the capture of
documents and data.
Toshiba Global Commerce Solutions is retail’s first choice for
integrated in-store solutions. With a global team of dedicated
business partners, we deliver innovative commerce solutions that transform
checkout, provide seamless consumer interactions and optimise retail
operations that are changing the retail landscape.
Connected Customer Area: See how retailers can deliver an enhanced
customer experience via the new Toshiba TCxFlight. This and the latest
Toshiba TCxWave POS, kiosk or self-service system which functions as a
POS will be in action with NAV 2013 R2 and AX 2012 R3.
our partners
Formed in 2004 with the coming together of ten industry leading technology professionals,
10 Squared has developed into the UK’s premier digital integration specialists.
With a combined experience of over 60 years in the digital out of home industry, 10
Squared have unrivalled expertise in design, manufacture, installation and servicing of a
broad range of technology based product solutions.”
Connected Customer Area: See the latest in kiosk and digital signage technology.
We will be demonstrating a range of highly versatile units, including the
eye-catching and adaptable GTp and GTs, the stylish t-point,
and wall-mounted XTw.
When developing solutions for retail we aim to deliver improved engagement and
participation between brands and consumers. Through the development of pioneering
and innovative digital solutions we are helping to revolutionise the retail sector by
improving the in-store experience and enhancing the important relationship between retail
and its consumers.
We’ve developed a number of solutions specifically for Windows Embedded Operating
System for the retail sector including touch screen POS systems, large format touch
screens, interactive kiosks and dynamic in-store directories all aimed at improving the instore experience and successfully competing with the on-line retail world.
Connected Customer Area: We will be showcasing our Windows Embedded large
format touch screen aimed at improving the in-store experience.
AOPEN uses the latest developments in information technology, aiming to strengthen
digital communications within a retail environment. By working together with the best
parties in digital signage, POS and mobile commerce technology AOPEN is able to find
the ideal solution for your customers.
Connected Customer Area: See how digital content can take the in-store
experience to new levels with the innovative in-store showcase combining 3D
elements with transparent display and the eTILE a world first, ultra slim, all-in-one
multi-purpose tile PC built for retail environments.
agilesWorkflow extends Microsoft Dynamics NAV to better manage, simplify, and
automate processes. It assigns work, passes it on, and tracks its progress. It can send
out automatic notifications of particular events or issues and can incorporate approvals
anywhere! Employees are guided through their daily work so they can be sure they are
working on the right tasks as prioritized by their business needs.
Connected Customer Area: By extending Microsoft Dynamics NAV see how you can
better manage, simplify and automate processes with agilesWorkflow.
Balancing high service levels with minimum stock is achievable using Inventory
Optimisation techniques. Planning changes across the business from promotions to new
store openings can be consolidated through a Integrated Business Planning process.
Both these processes are fully supported by AGR software suite. In 2014, AGR have
launched a new version of their software that is embedded into NAV 2012 and AX 2013.
These embedded versions are currently being deployed into three K3 Retail customers
who recognise the power of best fit forecasting engine with advanced replenishment
capabilities and planning systems. Our customers include English Heritage, feelunique.
com, Fortnum and Mason, Garden Centre Group, Le Creuset, and Pets at Home.
Connected Customer Area: Hear how K3 Customers are using the new versions of
AGR that are now embedded into NAV 2012 and AX 2013.
Well known in the market place for its consultative approach to business challenges. Its
success lies in its vision and delivery of systems ranging from ‘off the shelf’ products to
completely custom built business solutions, coupled with technical excellence in project
design, implementation and deployment.
Box Technologies has also launched a range of integrated solutions to address
retail challenges including loss prevention, cash counting and reconciliation, content
management and digital signage, queue management and kiosk/self service. We fully
support the deployment of these solutions, from creation, project management and rapid
and painless integration. With this winning combination of hardware, software and Box
Technologies’ Consultancy and support services, these solutions represent a new and
exciting dimension to our traditional product offerings.
Box Technologies bases its core foundation and commercial success on key business
relationships with leading manufacturers, working within major business sectors: EPoS,
mobile computing including the cielo tablet and Star mPOS printers, self service, and
digital signage all supported by our experienced, in-house service delivery teams.
Connected Customer Area: Box will be showcasing the latest Microsoft Dynamics
on a range of POS, from the Cielo all-in-one system, the Cielo mobile Tablet and
the POS with assisted selling on the PoSPod with split screen sales associate and
customer facing applications running simultaneously. Also on show will be our
Digital signage solution demonstrating the outfit creator.
Eagle Eye is a UK leader in digital consumer engagement. It provides a digital
transaction network that enables retailers, in real time to connect with potential and
existing customers, to deliver relevant offers, rewards and services that can be redeemed
securely through any sales channel.
Headquartered in Guildford, Surrey, Eagle Eye work closely with partners in Retail,
Hospitality and Consumer Brands, and with Technology Suppliers (EPOS, Mobile),
Agencies and Integrators. Clients include Aurora Fashion, Gondola Group, JD Fashion,
Marks & Spencer, Mitchells & Butlers, Tragus, Tesco and Thomas Pink.
Connected Customer Area: The connected customer journey is powered by the
Eagle Eye Rewards app. Download the loyalty app so through the day you can
collect loyalty stamps, redeem at the K3 Rewards Booth and enjoy your reward at
your leisure.
TM
Paperless
Receipts
Delivering digital
receipts... Ltd (PRL) was founded by CEO Andrew Carroll in 2011 and
and so much more
comprises
a board with strong retail experience including Lord Ian Maclaurin (ex-CEO of
Tesco and ex-chairman of Vodafone), Robert Diamond (ex-CEO of Emnos) and Neville
Wright (founder of Kiddicare.com). PRL has built the retail SaaS concept “eReceipts”,
processing over 3 million receipts per month and is the leading provider of digital receipts
in Europe working with retailers such as Booths, Argos, French Connection, Monsoon
Accessorize (Italy, Austria, Malta) and Aldo (Italy, Austria, Malta). In addition to delivering
digital receipts via email, web and mobile, eReceipts provides a single view of all customer
transactions regardless of channel or payment method, real-time reporting dashboards,
customer segmentation work, price-promotion optimisation, category and range review
tools, supplier reports and card or cardless loyalty solutions. It also enables retailers to
distribute personalised promotions, unique coupons, surveys, event invitations and links to
websites, social media sites, videos, manuals and warranties based on any number
of triggers including items in basket, purchase history, date, location, frequency, value
or demographics.
Connected Customer Area: We will show how we worked with Booths, with an
objective to drive incremental sales from existing customers via greater customer
insight and more effective engagement by identifying 10% of customers’
transactions in first 12 months.
iForce is the UK’s leading specialist in the provision of tailored solutions that suit the
fulfilment requirements of each of its clients. Leading technology combined with the
team’s expertise ensures that the services iForce provides are unrivalled.
iForce has more experience than anyone else in this industry service sector, covering
e-fulfilment, returns processing, re-marketing, refurbishment, kitting and POS fulfilment.
iForce is proud to work closely with its clients to ensure their continuing success, from
international retailers and independent stores.
Connected Customer Area: We will share with you how we help some of the leading
retail brands delight their customers every day.
LS Retail is a world-leading provider of all-in-one business management
software solutions built upon Microsoft Dynamics and other technologies for retail
and hospitality companies.
For over two decades, LS Retail has been developing market leading software solutions
that are currently used by more than 47,000 stores operating 111,000 POS terminals
worldwide, with support that exceeds 150 certified Microsoft and LS Retail partners in
over 60 countries.
Thanks to our vast knowledge and experience in the retail and food-service industry,
we are able to offer scalable solutions to manage the complex operational requirements
of organizations within such diverse areas as: fashion, electronics, furniture, duty free,
restaurants, coffee shops, forecourt and c-stores and many more.
Connected Customer Area: See the latest LS Mobile POS on iOS and tablet.
The Pennies Foundation, a registered charity, has created Pennies, the electronic charity
box. We’re all familiar with the idea of dropping our change into the charity box sitting on
the shop counter. The electronic charity box is exactly the same idea but it works instead
when we pay by card in store, online and via mobile.
Pennies makes giving to charity easy and affordable for all: customers can simply press
‘YES’ on the Chip & PIN machine in-store, or click the ‘Donate’ button online or on the
smart device. The request is for micro-donations – literally a few pennies (1p-99p) - either
by rounding up or topping up. It’s quick: one small step in the payment process, it’s the
consumers’ choice and it’s private too. There’s no pressure or commitment to give and
every penny goes to charity.
Connected Customer Area: Visit us and see for yourself the Pennies electronic
charity box integrated into Microsoft Dynamics NAV.
Shark Finesse make Clever Business Case products providing sales teams with everything
they need to engage customers and create ROI based business cases. Our products are
used globally by sales teams to increase conversion rates and also internally to assist with
purchase decisions.
Connected Customer Area: See software and its capability to deliver detailed ROI
and speak to Shark financial experts and discuss successful business case studies.
EAT
Registration
- Breakfast
- Selection of pastries
- Cereal bars
-Fruit
Buffet Lunch
- Selection of classic finger sandwiches
- Potato & smoked mackerel salad
- Ploughman’s platter
- Scotch Eggs,
peashoot and mustard mayonnaise
- Sausage rolls, HP sauce
- Shepherd’s pie
- Bubble & squeak cakes
- Salmon, parsley liquor dressing
- Jam scones with cream
- Fruit skewers
Canapés
- Smoked Salmon blini’s
- Goats cheese and caramelised onion tart
- Mini Sausage and Mash
- Duck spring rolls with plum sauce
To drink...
- Selection of Becks, Peroni and Stella cider
- White wine
- Red wine
- Soft drinks
Street Party Dinner
-Paella
- Hog roast
- Noodle boxes
- Fish & Chips
- Hot dog stand
Dessert
- Ice cream
-Popcorn
- Candy floss
this evening
It may have reached 6.30pm but don’t pack up your pull-along just yet...
there’s plenty more happening...
-7.15-8.30pm | Evening Speaker BJ Cunningham speaking at the Mansion House
- 8.30pm onwards | The K3 Retail Conference Street Party
Network, chat about the day and enjoy all the evening entertainment including:
-Magician
- Food from around the world
- Steel band
- Fun fair activities
- Giant Test of Strength
-Hoop-la
- Coconut Shy
- Feed the Frog
- Chill out zone
There can be an awful lot to remember in a day jammed full of ideas, inspiration and
lots of contact info for great people. Don’t forget, jot it down here...
remember