and The Science of Cezanne Perfect Finish INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 1 Why we are here.! To introduce you to a 100% formaldehyde free keratin smoothing treatment that’s going to be an industry game changer... To learn first hand about a salon treatment like no other – with the science to prove it and the marketing to make it happen... And, to hear why top stylists are adopting, salon owners are tossing out formaldehyde treatments and more than 1,000 of the hottest salons in the country are already buzzing about the Cezanne Perfect Finish Keratin Smoothing Treatment. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 2 Our Commitment to the Industry! Cezanne Professional Products has never sold a formaldehyde-based product and we never will.! Our company was built with a single purpose:! Develop the science to deliver a premium product line that features a long-lasting salon keratin smoothing treatment that will perform at least as well as the Brazilian type keratin treatments, but without damaging or dangerous chemicals – like formaldehyde.!!! ! INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 8 The Products The Science of Cezanne Perfect Finish INTERNAL DOCUMENT. DOCUMENT. NOT NOT FOR FOR CIRCULATION. CIRCULATION. CONTENTS CONTENTS ARE ARE PROPRIETARY PROPRIETARY AND AND CONFIDENTIAL. CONFIDENTIAL. INTERNAL 9 Once every few years there is a beauty industry game changer. Cezanne is a salon treatment like no other, with the science to prove it and the team to make it happen. Small wonder that top salons and the top distributors in the world are joining us. Contents areDOCUMENT. proprietary and confidential. INTERNAL NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. !" 10 The Cezanne Perfect Finish Keratin Smoothing Treatment is a transformational, long-lasting and safe salon treatment that brings hair to its ideal, most beautiful condition without damaging the hair or using dangerous chemicals. Ile de France Landscape Photo courtesy of www.Paul-Cezanne.org INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 12 Cezanne Perfect Finish Keratin Smoothing Treatment for stronger, straighter, more beautiful, frizz-free hair. The treatment is truly unique, but the process is simple. The steps are easy. ! The Cezanne Clarifying Shampoo removes oil and buildup to prime the hair for treatment. It’s perfect for every hair type and paraben-free.! Apply the Perfect Finish Keratin Smoothing Treatment to dry, clarified hair. No tedious application required—just apply and leave on for 30 minutes. ! Rinse Hair. Blow dry, flat iron and style any way you want. Your client can , shower, go to the beach , wear clips—anything. There is no waiting period. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 13 There is no other product in the world that delivers the results of Cezanne’s Perfect Finish Keratin Smoothing Treatment – smoother, straighter and frizz-free, while restoring natural shine and making hair healthier and more manageable, all without toxic chemicals. Lasts for months. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. No dangerous chemicals • 100% Formaldehyde Free • No Formaldehyde donors • No toxic chemicals Long-lasting • Lasts up to 5 months (varies with hair type, after care regimen) • Comparable wear pattern to existing formaldehyde based smoothing systems • Washes out over time—no damage to the hair’s bonds For all hair types • Curly • Kinky • Wavy Damaged • 14 Cezanne Perfect Finish Keratin Smoothing Treatment! Utilizes a unique low pH technology that safely infuses the best available ingredients throughout the cuticle and into the cortex • Proprietary mix of: – Keratin – Botanical Extracts – Vitamins with a game changing use of sericin, a component of silk, • To deliver hair that is: – Straighter – Smoother – Frizz-free INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 15 The Results The Science of Cezanne Perfect Finish INTERNAL DOCUMENT. DOCUMENT. NOT NOT FOR FOR CIRCULATION. CIRCULATION. CONTENTS CONTENTS ARE ARE PROPRIETARY PROPRIETARY AND AND CONFIDENTIAL. CONFIDENTIAL. INTERNAL 16 ALL OF THE FOLLOWING ARE ACTUAL BEFORE AND AFTER PICTURES SUBMITTED BY STYLISTS INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. "#! 17 Before INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. After 19 Before After Next treatment was four months later. This image is after 8 weeks of swimming daily in chlorine pool INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 20 INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 21 Before After After, with color $%&'!()*+!,-!./-0&./1+(23%/)'! 40+5!6+!7%*8)!%/!9:)/)!.:))/;! INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 22 Before After INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. After Air Dried 23 Before Before After After INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 24 Before After $%&'!()*+!,-!./-0&./1+(23%/)'! 40+5!6+!7%*8)!%/!9:)/)!.:))/;! INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 25 Before INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. After 26 6 Before After INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 27 After Before After, with Curl INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 28 8 Before After INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 29 Before INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. After 30 Before After Before After INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 31 Before INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. After 32 Before INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. After 33 The Cezanne Perfect Finish Advantage! Bad press on formaldehyde products and efficacy issues with existing non-formaldehyde products create unmet need for increasing number of stylists who crave an effective, formaldehyde-free alternative. How is Cezanne Perfect Finish different? • It is effective and formaldehyde-free. • It has the same longevity as formaldehyde based systems without formaldehyde or formaldehyde donors. • Backed w/ credible safety claims by prestigious research labs. • Easy-to-use and ready-to-wear. Application is simple and clients can immediately go from the salon to any activity they want – including the gym or the beach. – Daily maintenance is easy and blow dry time is dramatically reduced. – It straightens and smooths like formaldehyde products, but the hair will still hold a curl after treatment, so if you want to add a curl, you can. – INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 38 8 Cezanne “Best in Class”— See why top stylists prefer it: Compared o Keratin Formaldehyde Products such as those of: Brazilian Blowout, Keratin Complex, Global Keratin Cezanne gives comparable smoothing, straightening and longevity without formaldehyde. Repeat usage with formaldehyde products can lead to breakage and damage but with Cezanne, hair gets healthier and stronger with each use. Unlike formaldehyde keratin treatments, some of which require restrictions for three days, with Cezanne you can immediately color, swim, shower or use clips. Cezanne will hold a curl! Cezanne needs no masks or gloves. Compared to Carbocisteine Products such as: Fahrenheit 450, Agave, GK The Best, Lasio Keratin Tropic Pravana Perfection Smoothout, Brazilian Blowout Zero, Keralux* Some of these products wash out after 30 days. Most promise less than 60. Many of these products have a very unpleasant odor. Some require additional steps, including an additional rinse, application of masque or conditioner. * Keratin Complex “Glycolic” per their website and input from their distributors is a longer process as it requires a masque step and longevity is represented as much shorter than their formaldehyde products, up to 2 months shorter Compared to Japanese Straighteners and Relaxers such as: Yuko, Mizani, Lasio, Affirm, Avlon, Phyto Specific Unlike Cezanne, this category: Straightens hair by breaking the disulfide bonds. Is permanent. Leaves lines of demarcation. Limits the client to a pin straight look. Uses very strong chemicals that may require masks and gloves. In a recent study 98% of stylists and 89% of clients rate it “good” or “excellent.” INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 39 The Laboratory Reports INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 40 Formaldehyde Testing $+%0/:!<%*%(%!=/%*(%'(! The Company has thoroughly tested the CPF Treatment by International and US protocols.! Treeatment product pr Test No. 1 – HPLC (EXOVA LABS) • • • CPF was tested by EXOVA labs in CA by the HPLC method preferred by Canada, the Commonwealth. Countries and the European Union The test found no detectable formaldehyde. Product was tested twice in duplicate in accordance with Health Canada requirement. Test No. 2 – NIOSH TEST (ACS Inc.) • ;! • • • INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. CPF was tested by Advanced Chemical Sensors, Inc. in FL for formaldehyde vapor in an actual salon setting. The margin of error on the test is ~. 08 parts per million (ppm). CPF registered less than .08 ppm, the lowest possible score. OSHA allows up to .75 ppm in U.S. workplaces. 41 The Science of Cezanne Perfect Finish The Science of Cezanne Perfect Finish INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 42 Cezanne Perfect Finish Keratin Smoothing Treatment! Cezanne Professional Products knows the science of hair well enough that we don't need to use harsh ingredients to bring hair to its ideal, most beautiful condition. • Proprietary mix of: – Keratin – Botanical Extracts – Vitamins – Amino Acids with a game changing use of sericin, a component of silk, • Our purpose: Develop the science to deliver a premium product line that features a longlasting salon keratin smoothing treatment without damaging or dangerous chemicals – like formaldehyde. To deliver hair that is: • Straighter • Smoother • Frizz-free INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 43 A Revolutionary New Approach! CPF Treatment uses a revolutionary approach to gently lift the hair cuticles and facilitate a change in the curl pattern of the hair at the molecular level. smooth raised • • • • • Harsh, alkaline products with a high pH raise the cuticle to excessive levels, a process that can actually damage the hair. Simple hydration of the hair at a lower pH provides a gentler, less extreme cuticle lift that is nevertheless sufficient for Cezanne’s small molecules to penetrate to the cortex. Extensive product testing has revealed that Cezanne Perfect Finish yields optimal results at a low pH, comparable to that of lemon juice. There is no formation of formaldehyde – or any aldehyde that may generate noxious gases. No unpleasant odor as with carbocysteine products. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 44 smooth raised • Sericin • Glycolic acid Improving Hair from the Inside-Out! • Opening the cuticle increases its porosity and allows the infusion of a proprietary blend of beneficial small-molecule agents that moisturize and fortify the hair. • These agents enter the cortex to replace lost and damaged protein mass, strengthening hair from within. • Botanical extracts • Vitamins • Keratin • Amino acids INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONT CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 45 What is Sericin?! • • • • Sericin is a natural protein produced by the silk worm, Bombyx mori. In silk, sericin acts as a cement between filaments of fibroin. Sericin also possess a high affinity for the keratin in hair. In hair, sericin acts as a cement between reticulated proteins. Seals in moisture – Adds luster – Protects bonds and locks hair into its smoother, straighter form – • There is no other smoothing product in the world that uses sericin in the way it’s used in Cezanne. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 46 6 The Role of Glycolic Acid ! • Glycolic acid is a popular antiaging ingredient that has been recognized for many years. • Glycolic acid is safe for the stylist and for the client. • It has the ability to fully penetrate the hair shaft, delivering many important benefits: – Enhancing softness. – Improving manageability. – Preventing breakage. – Protection from heat. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 47 A Trouble-Free “Perfect Finish” !• When heat is applied with a flat iron, two important things are happening: • • – The bonds in the hair are stretched into their new positions, leaving hair smoother and straighter. – The cuticle is gently sealed, locking in the proprietary blend of healthy ingredients that fortify and restore hair. Working from the inside-out means there are no additional steps required. – No masque needed to “coat” hair with moisturizers. – No product that needs to stay in the hair for days. • Botanical extracts • Vitamins • Keratin • Amino acids • Sericin • Glycolic acid Clients leave with the salon-finished hair they love. – Hair can be colored, dried and styled immediately. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 48 8 After Care The Science of Cezanne Perfect Finish INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 50 The Cezanne After Care Line ! Cezanne also provides an array of moisturizing after-care products, including shampoos, conditioners and styling products to maintain the styling of your masterpiece. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 51 Cezanne Moisturizing Shampoo Cezanne Moisturizing Shampoo renews and restores moisture balance to weak, dull, or processed hair. Natural keratin adds strength and elasticity to help prevent breakage. Sulfate-fee formula gently cleanses without stripping. Safe for chemically or color treated hair. DIRECTIONS FOR USE: Apply to wet hair. Lather. Rinse. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 52 Cezanne Moisturizing Conditioner Cezanne Moisturizing Conditioner replenishes hydration to restore shine and manageability. Natural keratin adds strength and elasticity to help prevent breakage. Smoothes the hair for easy detangling and combability. Safe for chemically or color treated hair. DIRECTIONS FOR USE: After shampooing with Cezanne Moisturizing Shampoo, apply to wet hair. Rinse thoroughly after 1-2 minutes. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 53 Cezanne Conditioning Keratin Masque Cezanne Conditioning Keratin Masque is a deep treatment conditioner formulated with strengthening keratin, nourishing shea butter, Pro Vitamin B5, and natural oils rich in vitamins and essential fatty acids to deeply repair and nourish dry, damaged and over processed hair. Its key properties help to reverse the signs of damage by binding and retaining moisture. Leaves hair and scalp healthy looking, soft, shiny and manageable. DIRECTIONS FOR USE: After shampooing with Cezanne Moisturizing Shampoo, apply to damp hair and work through from roots to tips. Leave on for 5-20 minutes. Rinse thoroughly. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 54 Cezanne Leave-in Crème Conditioner Cezanne Leave-in Creme Conditioner is formulated with natural keratin and Pro vitamin B5 to help strengthen and nourish dry or damaged hair. The proprietary blend of conditioners and humectants work to seal in moisture and shine for healthy looking, manageable hair from roots to tips. DIRECTIONS FOR USE: After cleansing with Cezanne Moisturizing Shampoo and Conditioner, dispense desired amount into palm of hand and work through towel-dried hair from roots to tips, concentrating on ends. Do not rinse. Style as desired. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 55 Cezanne Leave-in Spray Conditioner Cezanne Leave-in Spray Conditioner is a weightless formula designed for all hair types to instantly detangle and reduce frizz. Formulated with natural keratin and pro vitamin B5 to help nourish, strengthen and improve manageability. It creates a seal on the cuticle to prevent fly-aways, and help guard against heat damage. Hair is left soft, smooth and not weighed down. DIRECTIONS FOR USE: After cleansing with Cezanne Moisturizing Shampoo and Conditioner, spray evenly on towel-dried hair and comb through. Do not rinse. Style as desired. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 56 6 Argan Styling Serum Formulated for all hair types, but recommended for frizzy, curly, dry, coarse, unmanageable or unruly hair. Just a tiny amount defines curls, reduces frizz and adds incredible shine. DIRECTIONS FOR USE: Apply a small amount in the palms of your hands and work through damp hair. Style as usual. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 57 Perfect Finish Thermal Protectant Spray This cutting edge styling spray is different than anything you have tried before. Use it in the salon every time you blow dry or flat iron any client’s hair to protect it from heat, add insane shine and that swingy, silky manageability your clients craves. All your clients, should use it every time they blow dry and/or flat iron their hair at home. This spray will help prolong the Cezanne Perfect Finish treatment so it should absolutely go home with every client that gets the treatment. DIRECTIONS FOR USE: The spray can be applied to damp or dry hair. Spritz a fine mist into each section, blow-dry, and finish styling with a flat iron if desired. Use this product before blow-drying and before flat-ironing to protect the hair from extreme heat. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 58 8 INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. #>! Directions for Use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`+'-!0)*8P!/:&3^!)'! 3)%'.+!'+.&./%*/!:%&'!E%-!*++(!%!.0&8:/0-!0)*8+'!'&*.+;!6a!Fa@!a`b7!7OF=b;!@2'*!()A*!/:+!A%/+'!9'+..2'+!(2'&*8!/:+!'&*.+;! G+%H+!.)E+!'+.&(2+!&*!/:+!:%&'XX%!0&B0+!,&/!E)'+!'+.&(2+!/:%*!/:+!c.0&9Z!-)2!N++0!A:+*!()&*8!%!(++9!3)*(&S)*&*8!/'+%/E+*/;! d; =+/!,0)A!('-+'!/)!D*G:@D!:+%/!%*(!:&8:!%&'!e)A;!f.+!%!H+*/!,'2.:!/)!'+E)H+!+53+..!A%/+'!&N!('&99&*8!A+/;!@:+*!.+3S)*!:%&'! %*(!2.+!%!')2*(!)'!9%((0+!,'2.:!/)!8+/!:%&'!%.!.E))/:!%.!9)..&,0+;!J%^+!.2'+!/:+!:%&'!&.!"??T!('-;! K; f.&*8!e%/!&')*!:+%/!.+g*8!)N![h?iXd"?iD!V"j[iXU"?i<WP!/%^+!.E%00!.+3S)*.!%*(!E+S320)2.0-!e%/!&')*!2*S0!:%&'!&.!.&0^-;! <)*3+*/'%/+!%/!/:+!'))/.P!/%^&*8!k2./!+*)28:!9%..+.!2*S0!/:+!:%&'!&.!43R6SA!400!:%&'!&.!(&l+'+*/!%*(!&*!.)E+!3%.+.!/:+'+!E%-!,+!%! ,&/!)N!+5/'%!'+.&(2+!0+m!&*!/:+!:%&';!ON!.)!%*(!30&+*/!(+.&'+.P!:%&'!3%*!,+!.:%E9))+(!%*(!3)*(&S)*+(!%/!%*-!SE+!%m+'!/:+! /'+%/E+*/P!+&/:+'!&*!/:+!.%0)*!)'!A:+*!/:+!30&+*/!8+/.!:)E+;! >; O/!&.!'+3)EE+*(+(!/:%/!-)2!8&H+!30&+*/!%!:%&'32/!)'!/'&E!/)!'+N'+.:!/:+!+*(.!N)'!/:%/!cn+'N+3/!D&*&.:Z;! #; <0&+*/!3%*!A%.:!:%&'!%*-!SE+P!.A&EP!8)!/)!/:+!8-EP!)'!A+%'!30&9.!%*(!9)*-/%&0.;!=)E+!30&+*/.!E%-!*)S3+!%!.0&8:/!.E+00!A:+*! /:+&'!:%&'!&.!A+/P!,2/!/:&.!A&00!(&.%99+%'!%m+'!%!N+A!A%.:+.;! h; @)!+*.2'+!9')9+'!E%&*/+*%*3+P!.+*(!30&+*/!:)E+!A&/:!<+M%**+!J)&./2'&M&*8!=:%E9))!%*(!<)*(&S)*+';!@:+!n+'N+3/!D&*&.:! @:+'E%0!n')/+3/%*/!=9'%-!.:)20(!,+!.+*/!:)E+!A&/:!-)2'!30&+*/.!/)!2.+!+H+'-!SE+!/:+-!,0)A!('-!)'!e%/!&')*!/:+&'!:%&';! !! F)/+I!=&*3+!/:&.!9')(23/!()+.!*)/!3)*/%&*!N)'E%0(+:-(+!)'!)/:+'!/)5&3!&*8'+(&+*/.P!*)!E%.^!&.!'+]2&'+(;!o)2!E%-!*)S3+!.)E+! H%9)'!A:&0+!,0)A!('-&*8!%*(!e%/!&')*&*8P!A:&3:!&.!*)'E%0;!@:&.!&.!9'&E%'&0-!./+%E;!p0)H+.!%'+!*)/!'+]2&'+(P!,2/!.&*3+!/:+!9$!&.!%,)2/! /:+!.%E+!%.!0+E)*!k2&3+P!-)2!E%-!A%*/!/)!A+%'!/:+E!%.!/:+!/'+%/E+*/!E%-!&''&/%/+!%,'%.&)*.!)*!:%*(.!%*(!32S30+.!&N!80)H+.!%'+! *)/!A)'*;!n')(23/!E++/.!%00!./%,&0&/-!./%*(%'(.;!<)0)'!%*(!/+5/2'+!E%-!H%'-!.0&8:/0-!,-!,%/3:;! INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 80 8 0 Directions for Use! +8R81!C)*F!@;:FM!>)*!0*HL*Q>!2:F:;)!6*H<NF!4D??>):FM!(H*<>D*F>! !! L&/:!n+'N+3/!D&*&.:P!.)E+!./-0&./.!3)0)'!,+N)'+!%*(!.)E+!3)0)'!%m+';!ON!-)2!3)0)'!%m+'P!-)2!+0&E&*%/+!9)/+*S%0!&..2+.!'+0%/+(!/)! 3)0)'!0&m&*8;!<)0)'!3%*!,+!'+N'+.:+(!%/!%*-!SE+!%m+'!.+'H&3+;! !! ON!-)2!3)0)'!,+N)'+!/'+%/E+*/P!n+'N+3/!D&*&.:P!0&^+!%00!.E))/:&*8!/'+%/E+*/.P!E%-!0&m!.)E+!3)0)'!%*(!E%^+!:&8:0&8:/.!%99+%'! ,'&8:/+';!L:+/:+'!)'!*)/!%*-!3)0)'!&.!0&m+(!%*(!:)A!E23:!3)0)'!&.!0&m+(!&.!%!N2*3S)*!)N!/:+!9%'S320%'!:%&'!/-9+!%*(!3)*(&S)*!%.! A+00!%.!/:+!/-9+!)N!3)0)';!O/!:+09.!/)!'+(23+!/:+!:+%/!)*!-)2'!,0)A!('-+'!%*(!e%/!&')*!(2'&*8!/:+!/'+%/E+*/!%.!+53+..&H+!:+%/!3%*! %0.)!0&m!3)0)';! !! ON!-)2!3)0)'!%m+'!/'+%/E+*/P!.:%E9))!%*(!3)0)'!%.!2.2%0;!@:&.!3%*!,+!()*+!.%E+!(%-!)'!%*-SE+!/:+'+%m+';! !! qqqqqqqqqqqqqqqqqqqqq! QD)'!H&'8&*!)'!2*3)0)'+(!8'%-!:%&'P!&/!&.!:+09N20!/)!E&5!\!30%'&N-&*8!.:%E9))!A&/:!\!U?XH)02E+!3'+%E!(+H+0)9+'!/)!9')9+'0-!)9+*!/:+! 32S30+!&*./+%(!)N!90%&*!30%'&N-&*8!.:%E9));!G+%H+!)*!:%&'!N)'![!E&*2/+.!%*(!'+9+%/;! !! 4**!2.IJ4!L?H!D?H*!:FL?HD<N?F!?H!Q<BB!?@H!Q@;>?D*H!;*HT:Q*!>*<D!<>!%!UUU!'%#!#O&V!?H!*D<:B!@;!<>!:FL?WQ*X<FF*)<:HAQ?DA! INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 8 811 INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 8 82 2 Frequently Asked Questions Two versions—customer service and outward facing! What is the CEZANNE Perfect Finish Keratin (CPF) Smoothing Treatment? The CEZANNE Perfect Finish Keratin Smoothing Treatment (CPF) is a transformational, longlasting and safe salon treatment that brings hair to its ideal, most beautiful condition without damaging or dangerous chemicals like formaldehyde, which can be found in other straightening or smoothing products. What kind of results can my clients expect from CPF? CPF will reduce frizz and deliver straighter, smoother, stronger, healthier, more manageable and exquisitely beautiful hair and will last for months. Your clients will love Perfect Finish. If my client was a previous user of a formaldehyde-based keratin smoothing treatment, will they be happy with CPF? Yes. Clients get very similar results to their previous formaldehyde treatments without the health risks. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 8 83 3 Frequently Asked Questions! Will a stylist who has used formaldehyde-based keratin smoothing products be happy with CPF? Yes. Stylists have reported that they will never do another formaldehyde treatment again and find it a relief to have no more formaldehyde-related eye and respiratory irritations. Many stylists say it is easier, faster, safer and gives very similar results to formaldehyde-based formulas and will be their new flagship smoothing treatment. Although some stylists will continue to use formaldehyde-based formulas, increasing numbers of stylists and their clients are requesting an alternative to this toxic ingredient. How long will CPF last? CPF will last for months. Similar to formaldehyde-based keratin smoothing treatments, the amount of time CPF will last varies by client hair type, hair texture, and maintenance routine. Does CPF give the same super straight results as a Japanese straightener or lye relaxer? No. CPF will reduce frizz and deliver straighter, smoother, stronger, healthier, more manageable and exquisitely beautiful hair and will last for months. It is not a lye relaxer and it is not a Japanese straightener and will not deliver identical results. ! INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 84 84 Frequently Asked Questions! Are the results from CPF more like a Japanese straightener or more like a formaldehyde-based keratin smoothing treatment? The results achieved with CPF are more like a formaldehyde-based keratin treatment, but without formaldehyde and the associated risks. I wear a mask when I do formaldehyde-based treatments and generally put a mask on my client or put a towel over their face for protection from the fumes. Do I need to do this with CPF? No. You may see some vapor when you blow dry or flat iron, but this is primarily steam and does not contain any carcinogens. Is it any more difficult to apply than formaldehyde-based keratin treatments? No. Many stylists report it is easier and takes less time to apply. Do I need to wear gloves when doing CPF? Gloves are not required, but since the pH is about the same as lemon juice, you may want to wear them as the treatment may irritate abrasions on hands and cuticles if gloves are not worn. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 8 85 5 Frequently Asked Questions! I had a client feel some tingling on her scalp during the time the CPF treatment was in her hair. What is this?! The pH of the product is about the same as lemon juice and some clients might notice some tingling if they have sensitive skin or have abrasions on the scalp.! Avoid aggressively scrubbing the scalp during the clarification and apply the product ¼” (6.35mm) from the scalp as per the instructions. During the rinse after treatment, concentrate on removing product from the scalp and the tingling should disappear. Federal and State Government Agencies reference High Performance Liquid Chromatography (HPLC) in reporting related to formaldehyde. The Environmental Protection Agency (EPA) has published methods for testing for formaldehyde including Method 8315A. Have tests like these been performed on CPF? Yes. One of the top testing labs in the United States performed the HPLC test on CPF and found no detectable formaldehyde. ! Have formaldehyde vapor analysis tests been conducted in a salon ! consistent with test protocols of the National Institute of setting Safety and Health (NIOSH)? Yes. Samples were taken in salons while stylists were using CPF and these samples were tested by an accredited independent laboratory. There was no detectable formaldehyde. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 8 86 6 Frequently Asked Questions! What are the active ingredients and how does it work? Cezanne Perfect Finish’s proprietary formulation is comprised of a combination of ingredients including sericin, a component of silk. In silk, sericin acts as a cement between fibrous filaments and it acts in a similar fashion in the CPF treatment of human hair. CPF contains keratin and gyoxyloylcarbocysteine, but unlike carbocysteine systems you may be familiar with, you won’t notice the unpleasant smell. CPF contains glycolic acid, which is well known as an effective exfoliant and moisturizer for the skin. The CPF treatment uses a revolutionary low pH system with similar acidity to lemon juice to open up the cuticle to allow the infusion of a proprietary blend of keratin, botanical extracts and vitamins to enter through the cuticle to the cortex replacing lost and damaged protein mass. Because sericin bonds very effectively to the natural keratin in hair and acts as a cement between the strands of keratin proteins, it is able to lock hair into a smoother, straighter shape. ! When heat is applied during the flat iron process, the cuticle is closed and the ! proprietary blend of healthy ingredients is locked into the hair, protecting and smoothing the hair from the inside out. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 8 7 87 Frequently Asked Questions! What are the vitamins and botanical extracts that are being infused into the hair? Vitamins C, E, B3, B5 and B6; sugar cane, lemon, apple and green tea extracts. One of the ingredients is glycolic acid. Is this safe for the stylists and the client? Glycolic acid is a popular anti-aging ingredient that has been used in the personal care industry for skin care for years. It enhances softness, protection and manageability. ! What is Sericin? Sericin is a natural protein produced by the silk worm, Bombyx mori. It helps protect the hair. ! How does CPF compare to the carbocysteine (amino acid) treatments that are currently available? No comparison! If you have used some of these treatments, you know the odor. You don’t get that with CPF. Most carbocysteine products wash out very quickly, sometimes in just weeks. CPF delivers reduced frizz, straighter, smoother, stronger, healthier, more manageable and exquisitely beautiful hair and will last for months. Does CPF break the bonds like a perm, relaxer or reverse perm? No.! When you break down bonds of the hair the way perms and relaxers do, you are permanently restructuring the hair, which often leads to damage long-term, and you will see a line of demarcation until the treated hair grows out.! With CPF there is no such line of demarcation and CPF will wash out over time.! CPF improves the health and strength of the hair and does not break bonds like a perm, relaxer or reverse perm. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 88 88 Frequently Asked Questions! I understand there are formaldehyde treatments and carbocysteine treatments. What is the Cezanne Perfect Finish Keratin Smoothing Treatment? Cezanne Professional Products has never sold a formaldehyde-based product and we never will.! Our company was built with a single purpose:! Develop the science to deliver a premium product line that features a long-lasting salon keratin smoothing treatment that will perform at least as well as the Brazilian type keratin treatments, but without damaging or dangerous chemicals – like formaldehyde.! We know there is an existing group of products on the market today categorized as carbocysteines.! They help to deliver smoother and more manageable hair for clients, without some of the dangerous chemicals.! But, because of their formulations and how they work, they often don’t last very long, generally between two weeks and two months – and some have a very unpleasant odor when they are applied. Some require an extra masque or conditioning step and some require an extra rinse. The Cezanne Perfect Finish Keratin Smoothing Treatment is different.! We are a next-generation smoothing system that uses the latest advances in science, along with only the finest ingredients, to create a product that delivers the results clients want from a keratin smoothing treatment, safely and effectively.! And, because CPF works from the inside out in changing the overall health and shape of the curl, our results last longer. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 8 89 9 Frequently Asked Questions! Does CPF contain carbocysteine? Yes, our ingredient list does include carbocysteine but our process and technology is completely different than carbocysteine products that wash out quickly and have a strong odor. This is a next-generation treatment that uses new technology to deliver the results that clients want, without washing out quickly and without the unpleasant smell of traditional carbocysteine treatments. Cezanne Perfect Finish Keratin Smoothing Treatment is devoid of the unpleasant odor you may be familiar with in performing carbocysteine treatments and produces a longer lasting result. Can you provide a “low tech” explanation that I can give to my clients who want to know how CPF works compared to other treatments? Yes. Unlike formaldehyde-based keratin systems that simply coat the hair, CPF uses a revolutionary low pH system with similar acidity to lemon juice to open up the cuticle to allow the infusion of a proprietary blend of keratin, botanical extracts and vitamins to enter through the cuticle to the cortex. ! When heat is applied during the flat iron process, the cuticle is closed and the proprietary blend of keratin, botanical extracts and vitamins are locked into the hair, protecting and smoothing the hair from the inside out. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 90 Frequently Asked Questions! Does it smell bad, give off fumes that make eyes tear up or cause breathing difficulty in the salon? No. There is nothing unpleasant about the salon experience for the stylist, client or anyone else in the salon. No mask or special ventilation is required. If the directions are not followed and too much treatment is put on the hair or if the hair is not 100% dry before flat ironing, there could be some smell. This is not dangerous at all. Follow the directions for doing the light rinse, make sure the hair is 100% dry before you flat iron, and you should not have any odor issues. In some cases, not all, there may be a slight smell when the hair is wet after the treatment but this disappears after a few washes. To minimize this, be sure that the hair is thoroughly dried before flat ironing. Even though this will disappear after the first few washes, it can be minimized or eliminated if the hair is thoroughly blown dry and not air dried. Some clients who previously had formaldehyde-based smoothing treatments complained that their hair was flat and had no volume for a few weeks after the treatment and they were unable to curl it in any way. Is this the same with CPF? Although CPF delivers very similar results to these treatments, it does not make the hair flat and still allows the client to put a bend in their hair and achieve voluminous results. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 91 Frequently Asked Questions! How soon can the hair be washed and how soon before the client can use styling products, go to the gym, or wear ponytails or clips? Unlike most smoothing treatments, with CPF the hair can be washed immediately and there are no restrictions to going to the gym, wearing ponytails or clips. Any styling product may be used immediately. Is it safe for pregnant women and children? Although CPF contains no formaldehyde or other carcinogens or dangerous chemicals, it is the Company’s policy not to recommend any products to pregnant women or children. !If you are pregnant and elect to use the product or if you elect to use it on children, check with your physician first. Can I use CPF on all hair types? Yes. CPF can be used on any hair type and texture, no matter how colored, bleached, highlighted or damaged, and even over other chemical treatments such as Japanese straighteners and relaxers. Many existing formaldehyde-based keratin treatments cause damage to hair after repeated use over time. Is this the same with CPF? Not at all. CPF strengthens your client’s hair and stylists and clients are reporting improved hair texture after using this treatment.! INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 92 Frequently Asked Questions! How does Perfect Finish work on virgin hair? Since virgin hair is generally extremely resistant to all treatments, here are some tips that may help (ONLY do this for virgin hair): • When washing the hair during the clarifying step, use half clarifying shampoo and half 20volume cream developer. Let sit on hair for 3 minutes and repeat. • Make sure hair is 100% dry before applying the treatment. • Place the client under the dryer on low to medium heat during the 30 minutes the treatment is in the hair with the hair loosely clipped with a plastic clip if the hair is long, rotating the hair position every 10 minutes. Do not put a cap on the hair. • Do a thorough blow dry, getting the hair as smooth as possible and follow up with meticulous flat ironing using very small sections until the hair is very silky. Increasing the temperature of the flat iron may be helpful in achieving the silky result, but as the stylist you need to make that decision based on the individual client. I read that CPF works on all hair types and textures. Does this include African American hair? Yes, CPF works great on African American hair and can be applied directly over relaxed hair. For women who are natural or transitioning, CPF will reduce the bulk, soften the hair, and define the curls. CPF will reduce frizz and deliver straighter, smoother, stronger, healthier, more manageable and exquisitely beautiful hair and will last for months. It is not a lye relaxer and it is not a Japanese straightener and will not deliver identical results. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 93 Frequently Asked Questions! How long does it take to do CPF and how much should be charged? Depending on the hair type, texture and length, it should take you about as long as other smoothing treatments, generally anywhere from about 1 ½ to 2 ½ hours. You should charge the same amount you charge for other smoothing treatments in your salon. How much product will be used per treatment? The “average” head of hair will take about 2 ounces (60ml). Depending on hair type, texture and length, the amount used may vary. Always start with the minimum amount of 1-2 ounces (30-60ml) in the bowl to avoid waste and add more if needed. Do not use more product than you need. If you see excess product on your comb as you comb the treatment through each section, you are using too much product. I recently used the Cezanne Perfect Finish Keratin Smoothing Treatment and the color and texture of the product coming out of the treatment bottle was slightly different than last time. Does this matter? No problem at all.! Sometime there will be a slight color and texture change over time or by the batch you receive. It may even appear a bit lumpy but this is just the nature of the aloe vera when combined with our low pH small molecule technology. This is not a problem and does not impact performance.! Remember to shake well before using, and stir in bowl. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 94 Frequently Asked Questions! ! ! ! How important is it to completely saturate the ends of the hair with CPF during the application? It is very important that all the hair is completely covered, especially the ends which tend to be the driest and most porous in hair that has been previously processed with other chemical treatments. If I increase heat and take extra passes with the flat iron, I get even better results. Is this okay to do? The stylist needs to use good judgment with respect to heat on any client at any time. While increased heat and more passes may yield a sleeker, shinier result, the stylist needs to be sensitive to the health of the client’s hair. Increased heat may also impact lifting of color. Can CPF be used on Hair Extensions? Yes, if they are human hair and as long as the bond is avoided during flat ironing. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 95 Frequently Asked Questions! ! ! ! If a client has blonde or white hair and you notice some yellow in the hair after flat ironing, why did this happen and how can it be avoided? There is nothing in the product itself to turn the hair yellow,!but blonde or white hair has been known to turn yellow for a variety of reasons.! This could occur during the treatment and it may be outside your control.! Causes could include type of color or treatments that are already in the client’s hair,!type of water, medication—even an aspirin can affect hair color! Another thing that can cause a problem is a flat iron that is too hot for delicate white or blonde hair. If you are addressing this issue, try starting!at a very low temperature, even lower than the recommended 380$F (193$C).! Remember the goal is to get the hair silky.! Simply adjust the temperature only to the point where the hair gets easily silky.! You should not have to do a lot of passes, generally 2-4, sometimes more for resistant hair.! If you see the hair getting yellow, STOP and turn the temperature down.! DO NOT over flat iron the hair. Silky is the key word.! Once it’s silky there is no reason to continue to flat iron.!! Remember, you can always adjust color after the service if you wish.! Another!tip from stylists with whom we discussed your question is that blue/violet based shampoo can reduce/eliminate yellowing. I’ve seen a formaldehyde-based treatment done on a blonde that turned her hair “highlighter” yellow. Can this happen with CPF? No. This will not happen with CPF. This can happen with formaldehyde-based treatments, particularly when done over boxed color using metallic salts which can be very reactive to certain chemicals. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 96 6 Frequently Asked Questions! ! ! ! If a stylist accidentally forgets to do the light rinse of the CPF treatment after the 30 minutes with the treatment in the hair, and does the blow dry and flat ironing with all the treatment still in the client’s hair, will that be a problem? Although this is not recommended, if you missed this step, don’t worry. The client will be fine and there will be no damage to the hair. What could occur is that it may take you more time to 100% blow dry the hair, the hair will feel heavier, and the flat ironing may take longer without getting as quite a silky or shiny result as you may want. ! You will also experience more steam during the blow dry and flat iron. Just continue the treatment as you usually would, then add one step— simply wash your client’s hair after the service with the Cezanne Moisturizing Shampoo and Moisturizing Conditioner and style as desired.! All fixed! I’ve done several CPF treatments with excellent results. While I was doing the blow dry on one particular client the hair felt “gummy” and hard to comb and the blow dry process was slower and more difficult than usual. Any idea what happened and will this be a problem for my client? This will not be a problem for the client and “yes,” we probably know what happened. Most likely you applied too much product during the application and consequently didn’t rinse quite enough. The instructions say “a quick light rinse, about 10-20 seconds,” but “very long, thick or coarse resistant hair may need a longer rinse.” Our guess is that you just left too much product in the hair. If the hair is not smooth and silky after you flat iron, but instead has a “gummy” or particularly heavy feel to it, simply wash your client’s hair after the service with the Cezanne Moisturizing Shampoo and Moisturizing Conditioner and style as desired.! All fixed! Next time, do the quick light rinse, about 10-20 seconds but for very long, thick or coarse hair, do a slightly longer rinse. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 97 Frequently Asked Questions! ! ! How do I know if I have rinsed enough product out of the hair before the final blow ! dry and flat iron? During the rinse, it is important to keep the water pressure down. Start first at the scalp. As the warm water runs through the hair, you are gently rinsing out the product. Leave some residue in the hair—a little bit more residue than the “slip” you feel when doing a deep conditioning treatment. You will get used to this very quickly. Leaving too much product in the hair will not impact the end result, but it will be harder on you and will take you longer to get the hair 100% dry during the blow dry. No harm done if you leave too much in, but your client may want to wash it if it feels heavy and all will be fine. My client has fine hair and when I was finished, the hair felt heavy and “lifeless.” What happened and what can I do? You may have used more product than you needed during the application or didn’t rinse enough.! Leaving too much residue in the hair weighs it down and can reduce the silkiness and shine you should get during the flat iron portion of the treatment.!! Remember not to over flat iron!and only do as many passes as you need to get the hair silky.! If you did leave too much product in the hair, you or the client always have the option to wash at any time after the service. Can CPF lift color? As with all smoothing treatments, there is a potential to lift color. Whether or not any color is lifted and how much color is lifted is a function of the particular hair type and condition as well as the type of color and the temperature of the blow dryer and/or flat iron. When coloring before the treatment, what some stylists do with our treatment as well as with other keratin treatments is to adjust the level of the color to allow for any lift that may occur. If your client has pink, blue, green, yellow or any other bright unnatural colors, there may be a greater tendency for lift. If you color after the treatment, you eliminate the issues related to lifting color. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 98 8 Frequently Asked Questions! ! ! ! If color is lifted, can touchups be done after the treatment? Yes. When should color be done? Color can be done before or after the treatment. If color is done after the treatment, you eliminate issues of lifting color. If the hair has only a slight residue on it after the flat ironing is completed, you can immediately proceed to coloring.!!!If there is a lot of residue in the hair after the flat iron, you may rinse the hair, towel dry thoroughly and apply the color directly to damp or dry hair.!. What is the best way to get coverage over resistant gray hair when I am coloring after the Perfect Finish service? If the hair has only a slight residue on it after the flat ironing is completed, you can immediately proceed to coloring.!!! If there is a lot of residue in the hair after the flat iron, you may rinse the hair, towel dry thoroughly and apply the color directly to damp or dry hair.! If the hair is particularly resistant, you may want to leave the color on a bit longer than usual. What is the customer service line and email address I can use for questions? Call us anytime at 1 888 316 6250 or email us at [email protected]. INTERNAL DOCUMENT. NOT FOR CIRCULATION. CONTENTS ARE PROPRIETARY AND CONFIDENTIAL. 99
© Copyright 2024