Spring 2014 2607 Willo Lane Costa Mesa, CA 92627 Special Annual Report Edition Newsletter for New Directions for Women, Inc. | 2607 Willo Lane, Costa Mesa, CA 92627 | 800.93.WOMEN | newdirectionsforwomen.org A Letter from Rebecca Flood, CEO It’s with both excitement and optimism that I overview our successes last year in this Annual Report issue of the Butterfly Bulletin. And what a productive year it was! We helped (and housed) record numbers of women and their children seeking treatment, maintained a healthy fiscal condition, and gained significant momentum for a Master Plan to expand our campus. We also opened an outreach office in the eastern corridor, overhauled our medical records system and extended our social enterprise at Repeat Boutique. Special Annual Report Edition Fresh & Delicious Vegetable Soup 8medium carrots, sliced 2large onions, chopped 4celery ribs, chopped 1large green pepper, seeded & chopped 1garlic clove, minced 1tblsp. olive or vegetable oil 4cups water 1can (28 oz.) diced tomatoes, undrained 2cups V8 juice 2cups chopped cabbage Many thanks to Pat Kelly for this recipe and for inviting us to her home for an afternoon of fellowship and making soup together! procedure: 2cups frozen cut green beans 2cups frozen peas 1cup frozen corn 1can (15 oz.) garbanzo beans rinsed & drained 2tsps. chicken bouillon granules 1-1/2 tsps. dried parley flakes 1tsp. salt 1tsp. dried marjoram 1 tsp. dried thyme 1 bay leaf 1/2 tsp. dried basil 1/4 tsp. pepper • In a Dutch oven or soup kettle, sauté the carrots, onions, celery, green pepper and garlic in oil until crisp-tender. • Stir in remaining ingredients. Bring to a boil. Reduce heat; cover and simmer for 1 to 1-1/2 hours or until vegetable are tender. • Discard bay leaf before serving. Yield: 14-16 servings (4 quarts). Spring Recipe ingredients: Our Mission Saving the lives of women of all ages, women with children and pregnant women affected by alcoholism, other addictions and related issues. “Like” us on Facebook and subscribe to our updates! 2013 witnessed the first fruits of a vigorous expansion plan designed to propel New Directions for Women into the next generation. With the completion of the first phase of a detailed Master Plan, two beautiful homes at the end of Willo Lane were acquired, renovated and licensed for Intensive Sober Living. Courage House also became licensed as a residential building contributing to our largest census ever. We are now on the threshold of phase two, and the renovation of Founders House will be completed this year. Having served as our main hub with multiple duties for the past 30 years, Founders House can no longer accommodate our growing needs. The $1.6 million renovation will provide a state-of-the-art space that meets everyone’s needs while providing an environment of care conducive to growth and healing. The new structure will support future generations of women, and women with children who seek recovery. We couldn’t be more filled with gratitude. Every cent for this project was raised through a number of creative efforts and we are blessed with amazing support and involvement from the community, family foundations, alumnae and staff. The philanthropy of those in Orange County continues to astound me. Equally compelling are the men who are donating their time and talent to the cause by serving on the Construction Committee. Howard Bland, who was the Chairman of the Board when the original Founders House was built in 1984, has rejoined this effort with much vigor and commitment. Joining him on the committee are Lyn Wilder, Kevin Martin, and Merrill Butler. Phase two of the Master Plan also involves the relocation of administrative and outpatient services. For the fist time in 38 years New Directions is expanding off Willo Lane. Off campus outpatient allows us to expand both evening and day intensive outpatient along with partial day outpatient services. This means more care for both women not needing residential, and for people stepping down to less intensive levels of care for a full continuum of service for the beautiful women we serve. With more services offered, we’ve also added to our clinical team. Cynthia Reinbach, who comes to us with over 25 years of clinical work, has been hired on as our first ever Chief Clinical Officer. Among her many duties, Cynthia will be developing all aspects of outpatient and children’s services. Dr. Roberta Cone was also hired to guide the day-to-day operations of the residential services. And finally, we brought on Tom Thurston full time as Finance Director after having worked for us contractually for almost 10 years. While growth and expansion has been paramount, the day-to-day work continues to occur seamlessly and uninterrupted. Children are born, women come back to life and find joy again, families’ pain is eased. In the midst of such change, it’s a blessing that the staff keeps a smile on their face, a song in their heart and a pep in their step. They are the heart and soul of New Directions and the future of our organization. Rebecca J. Flood MHS, LCADC, NCAC II, CADC, CIP 1 MASTER PLAN F O U N D AT I O N C O R N E R 2013 PHILANTHROPIC INVESTORS Emperor Butterfly Sustainers $35,000 + Monarch Butterfly Sustainers $10,000 – $34,999 Anonymous Foundation of the Orange County Community Oser Fund Todd Pickup D&D Charitable Foundation Devon and Kevin Martin Harmon Recovery Foundation Howard and Katherine Bland JP’s Peace, Love & Happiness Foundation The Pickup Family Chamade Foundation Faith Strong Anonymous Foundation Now complete, phase one was the acquisition, renovation and licensing of two beautiful homes on Willo Lane for Intensive Sober Living. We are incredibly grateful to the angels whose generosity made this possible! Phase I Currently underway is the complete renovation of Founder’s House. Expanded indoor space will create a large communal dining area along with a separate staff dining room. Greatly expanded outdoor dining and cooking areas ensure future opportunities for Alumnae events. There will also be a Spiritual Sun Room for day to day use as well as on Saturdays for an interfaith recovery ministry. In addition, Founders will house the new Care Coordinator office, providing a more dignified space for Intake and Medications. Phase II New Directions has begun raising funds for Faith House — the 45 year old building where our women with children currently reside. Phase three will grow our childcare square footage from 300 sq. ft. to 2000 sq. ft. with increased opportunity for day care as a Social Enterprise to the community at large. Phase III Pfister House is nearly 55 years old and currently houses Administration. Its future is to provide space for treatments to improve overall care (i.e. family programs, as well as parenting classes and parental coaching). Pfister will also house a spa, making services such as massage, whirlpool, and acupressure along with other forms of holistic healing possible. We believe these services to be invaluable to those that suffer from chronic pain and ongoing trauma. Phase IV Courage, Grace, and New Home; The new facility is Phase V complete with the acquisition of a new house, and renovation of Courage House to be Residential space, and Grace as our renovated gym. As our census continues to grow over the first several years after completion of the project and we reach 90% capacity, we project an approximate net operating surplus of at least $500K with no Foundation contribution. Endowment — The Foundation’s money will now be freed up to build a 5 million dollar endowment that fulfills the Founder’s vision of almost four decades ago — to provide enduring financial support to New Directions, leaving it as a legacy for the generations of women suffering from alcoholism and addiction to come and get well. Phase VI 2 – Our Vision – To provide a state of the art environment of care for New Directions for Women’s internationally accredited rehabilitation services, and to expand our services to reach more women, families, and their children. Our facility has never undertaken a major renovation and many of our buildings are over 50 years old. Our vision is to expand and upgrade the existing facilities to the highest caliber in order to offer a healing opportunity to more women, families and their children. These undertakings will more than double our bed capacity to 42 residential beds for women and up to 18 beds for children, and allow for more than 40 children on campus on any given day. – Our Challenge – New Directions for Women is poised for greatness. We have served over 5,000 women, had over 500 children live on our campus since 2001 with their mothers, and over 100 newborns were born while their mothers were in residence with us. But, we are facing significant challenges due to our physical plant. Aging buildings, therapy rooms and living spaces do not meet our high standards for environment of care. Our buildings lack the physical space necessary to treat as many women and families that are calling us for help. These limitations also impact new staff recruitment because we are running out of space to house our necessary expansion in personnel. We are not able to host events which build collaborative partnerships with businesses, community groups, and other treatment providers. Crescent Butterfly Sustainers $2,500 – $9,999 James Robert Reed R.C. Baker Foundation Linda I. Smith Foundation Stephan Lynn Busch Lyons & Zooey Brown Susan Meek Rebecca Flood Western Digital Foundation Michael & Laura McCoy Supporter: $1000 – $2,499 The Busch Firm The Centennial Group Charles and Barbara Birdsey David McHowell Diana Sammis Brookes Elmore Toyota Father Martin’s Ashley Frome Family Foundation Gibson, Dunn & Crutcher LLP Housatonic Management Co. Information Management Resources, Inc J Lynwood Wilder James Wilder III Jim Elliot Judy Elmore Larry Kirschenbaum Law Offices of Amir Kahana MichelJoy DelRe Mission Pacific Coast Recovery Northbound Treatment Services Peter and Andrea Sisti Rev. Mark and Rev. Mia Whitlock The Shea Foundation Tania Bhattacharyya Tom Thurston Zonta Club of Newport Harbor Foundation Friends: Gifts of up to $999 Aaron Trent Adriana Castellanos Alison Goldberg Allison Hill Allison Seesemann Amber Ketchum Amy K. Vieth Andrew Flood Anita Saraiya Ann Martone Ann Premazon Annika Krasney Ashley Gonzales Barbara D Bradley Barbara Kimler Behnaz Panahbehagh Benefit Solutions Company Bernadette Laurence Betsy Bradley Betty Jane Blood BHR Worldwide Bill and Nadia Lockyer Bill Mathews Billye Shinto-Littman Bronia Cesnakova Brooke Shafer Carla Markell Carol Morrell Carol Westling Cheryl Magdaleno Cheryl Scaglione Christin Foreman Ellis Christina Henderson Cindy and Chandler Bell Claudia Yokooji Ralph and Nazira Clock Comprehensive Insurance Services Concetta Bruce Connie Rach Cynthia Niermann Dan Buryj Dana McDonald Dani Morley Darlene Quinn Dawn McKahan Debi Kornswiet-Shandling Debbie McCarthy Deborah Nelson Deborah Riesenbach Laura Neubauer Don Wilson Edwina and Roger Hansen Elaine Ferrari Elayne Techentin Elizabeth Goodman Elizabeth Obel Ella Hermann Esmeralda Esqueda Eugene and Jane Lyons Jaana Woodbury Gary Stromberg George Mulcaire Georgia Ann Mangosing Gina Tabrizy Ethan Hedayat Heather Miner Hope Ferguson Hope Homes Irene Bernard James Fletcher Jane Bening Jane Tiffany Duffy Jane Wolicki Janet Hermer Jaqueline Tzen Jaquelyn Shug Jared Jones Jay Baumen Jean Ashby Gregory and Jeanne Baird Jeffrey and Margery Lewis Jene Witte Jennifer Layton Jennifer Sexton Jessica Dorman-Davis Jill Meer Jim McVicker Joan Fisher John and Elizabeth Young John Kuykendall John Moody Joni Daniel Joyce Lerner Judy Todd Judy Zorrilla Julie Nakata Justa Guzman Karen and David Stockman Karen Dodge Karen Dodson Karen Kawaguchi Katherine Smith Kathleen Johnson Kathleen Suite Kathy Flippin Kira Bruno Laure Falter Laurel Mann Leonard Buschel Leslie and Nancy Little Leslie Cole Linda Brown-Smith Linda C. Rubinstein Linda Martinez Lisa Jenkins Loren Cargile Lori Craib Lynn Blanchard Lynne Park Maisie Yuen Yang Marcela Sanchez Marci Gorman Marcia Evans Margaret Lown Marshall & Dolores C. Johnson Mary Anna Jeppe Mary Drucker Mead Water Melissa Frojen Merrilee Greene Michael Licari Michelle Bonas Mike Neatherton Mike Priesing Mitchell Sargent Nancy McNash Nancy Parent Noelle Gamber Noralee Caldwell Norman C. Shane Norton Smith One Health, Inc. Page 124 Productions, LLC Pamela Middleton Pat A Kelly Patricia Duffy Patti Kramer Paul Watkins Penelope Taube Philip Gold Plums Café & Catering Rachel Levin Robert Delgado Rita McCabe Robin Sinclair Rosenfeld Chiropractic Sally Frei Sandra Fullerton Sandra Mitchell Sarah Wolf Scott Kramer Seabrook House Serna Academy Shaida Eshraghi Shelley Ervin Sophie Moshayedi St Christopher Addiction Wellness Center Stephanie Murguia Steve Zara Steven and Gina Rosansky Susan S Champion Susan Tuttle Sydney Balalis Teresa Kelly Terri Kotinek The Bialer Family Foundation Theresa Hanzi Thurstonbianne LLC Tim Brown Tony Blakemore Tori DeGroote Tracy Widder Trina Fleming Ursula Hoshaw Vera Munoz-Harrison Vickie Moore Victoria Herbert Western Growers William and Mary Singleton We are ever grateful for your support! 3 2013 OUTCOMES NDFW FINANCIAL POSITION CONSOLIDATED ASSETS Cash & Savings All Other Assets As part of continuous quality improvement efforts, New Directions for Women collects data from stakeholders across the organization to gauge treatment effectiveness, efficiency of treatment services, satisfaction with the organization (including employment and treatment services) and satisfaction with access to treatment. FISCAL YEAR 2013-2014 INC $461,524 $3,034,750 (APRIL 1, 2013 – MARCH 31, 2014) FOUNDATION Cash & Savings All Other Assets $1,176,024 $246,392 TOTAL ASSETS $4,918,690 17% 15% 11% 9% 76% 13% 55% 87% LIABILITIES & NET ASSETS $270,483 $525,501 $2,700,290 FOUNDATION Current Liabilities Net Assets $85,080 $1,337,336 INCOME EXPENSES Patient Days Salaries, Wages + Benefits Foundation Contributions Operating Expenses Other Marketing Expenses Clinical Expenses TOTAL LIABILITIES $4,918,690 & NET ASSETS 2013 was a peak year for Repeat Boutique as we continue to be the fortunate recipients of generous donations from our local community and the fabulous clothing stores that surround us. We are always in awe of how charitable people are, providing a steady stream of amazing treasures including designer brands of clothing, jewelry, vintage and contemporary furniture, artwork and one-of-a-kind items. All funds generated went directly to the Pamela Wilder Scholarship Fund. Still going strong are the clothing drives that were initiated last year, creating an extra boost in inventory. One Health just completed a second drive, as well as The Double Tree Hotel. They join the list of organizations that have supported clothing drives throughout the year: Islands Hotel, Roth Capital Partners, Island Hotel and Benefit Solutions Company, Hornblowers Yachts and Cruises, The American Legion Post 291, Newport Harbor High School, Corona Del Mar High School, Newport Elementary, and Mesa Verde United Methodist Church. These, and other organizations, have all been incredibly generous and supportive to us. 4 Satisfaction Surveys were taken from 68 patients upon discharge and completion of Residential Treatment. The survey asks patients to measure their satisfaction levels in several areas relating to their treatment. 15% INC Current Liabilities Long Term Liabilities Net Assets During the year 2013, 77 patients were requested to complete the survey at discharge, 30 days post discharge, 90 days post discharge, 6 months post discharge and 12 months post discharge. A number of creative endeavors helped move our inventory out. First, we held numerous sales, events and trunk shows both in and out of the store. The holiday trunk show showcased The Sondra Roberts Collection of handbags from New York, hand-picked by our CEO. This special event also offered beautiful Pashmina scarves, hand-woven ponchos, eclectic jewelry and vintage style hats. We also held successful (and fun) off site events at the American Legion, the Mesa Verde United Methodist Church, Freedom Festival and “Girls Day In” at the home of Becky Flood. Further broadening our reach to the public, Repeat Boutique opened up its Processing Center to customers 8 months ago. Located in Costa Mesa off of Red Hill Avenue and Kalmus, the 1400 square foot warehouse is now open on Tuesday and Thursday’s from 10:30 a.m. to 2:30 p.m. Dedicated shoppers can now get a chance at the goods before they even hit the store. Join us to shop, fellowship or to drop off donations during these times... and bring some friends! Or, call Cindy Bell at (949) 683-8635 to schedule a private shopping experience. We are also now selling on ebay. Those who want to support our mission can purchase goods from anywhere in the world. We are proud to spread our message of recovery in every package we send with each fabulous selection provided online. Post-Discharge Follow-Up Highlights Patient Satisfaction Highlights • 94.8% of patients surveyed report that they are working the 12 Steps. • 88% of patients surveyed report that the clinical staff treated them with dignity and respect. • 81.8% of patients surveyed report that they have a sponsor. • 91% of patients surveyed report that they were satisfied or very satisfied with the experiential therapy program. • 96.1% of patients surveyed report that their mental/emotional health is good, very good or excellent. 149 family members and support persons were surveyed in 2013 to gauge the effectiveness and overall satisfaction of the Family Group. Family Group sessions are held at the New Directions for Women campus weekly on Saturdays. Highlights from Family Group Session Evaluations collected in 2013: • 91% of respondents agreed or strongly agreed that the topic of the session helped them understand the addictive disease better. • 94% of respondents agreed or strongly agreed that the facilitator seemed to have a good understanding of the topic. • 90% of respondents rated the Family Group as very good or excellent. • 95% of patients surveyed report that they would recommend New Directions for Women to others. In 2013, a total of 43 employees were eligible to participate in the survey and all 43 employees completed the survey. This marks the first time in New Directions for Women history that all eligible employees completed the survey. Employee Satisfaction Highlights • 95% of employees agree or strongly agree that they are encouraged to use their knowledge and skills in their jobs. • 88% of employees agree or strongly agree that employees usually work well together to get the job done. • 95% of employees agree or strongly agree that they understand New Direction’s vision, mission and core values. Please go to www.stores.ebay.com/Repeat-Boutique-NewDirections.com or come by the shop! 5 Board of Directors Ann Premazon President & Chairperson Barbara Wiggs Vice Chairperson Don Wilson Treasurer Gianna Drake-Kerrison Secretary Dan Carracino Sally Frei Rebecca J. Flood Dan Headrick, M.D. Amir Kahana, Esq. Douglas B. Kerr, Esq. Christopher Mears, Esq. James Sabovich, Esq. Daneen Wilder Foundation Board of Directors Dan Carracino President & Chairperson Judy Elmore Vice Chairperson Brenda Ives, Secretary Jim Wilder, III, Treasurer Carole Pickup Ensuring the highest quality treatment Commission on the Accreditation of Rehabilitation Facilities Repeat Boutique 370 E. 17th Street, Costa Mesa 949.548.9927 www.repeatboutique.org Hours: Mon. - Fri., 10 a.m. to 6 p.m. Sat., 10 a.m. to 5 p.m. Sun., Noon to 4 p.m. 6 SUCCESS STORIES I celebrated 4 years of sobriety on 3/23/2014. If you had told me 4 years ago that this tremendous accomplishment would be mine, I would have said, “Sure that will be me— no problem.” But deep inside, I would have cried, “No, I’ll never be sober. The addict in me always wins and frankly I love my drugs and alcohol. I’ll figure it out so I won’t get caught. I won’t lose my kids. I won’t die.” Those were the conversations that I had in my head for 20+ years. I tried to look sober while being high, I tried to care for my kids but I passed out all the time creating a very unsafe home for them. Just writing this story, and looking back on who I was before I got clean, makes me cry. When I came to New Directions, they accepted me just as I was, and loved me for me— not because they had to, but because they saw me, the real me. I was so ashamed that I could use during my pregnancy. My addict used this to keep me down and unable to look in the mirror for a long time, unable to fight for my life. New Directions’ amazing program for mothers with children supported my son while I was in treatment during the day and allowed me the privilege to have my son with me, next to me at the house. It was both uncomfortable and awesome at the same time to feel acceptance and love. New Directions also set me up with an excellent OBGYN. He was one of the top doctors in Southern California and he did not use words of disrespect or disbelief when he spoke to me. When I found out that I was having twins, Merrilee Greene (an NDFW case manager) gave me the warmest, tightest, most awesome hug I had ever gotten. I can still remember it to this day. No one in my whole life had ever hugged me like that—not my mother, father nor brother. I had been cast out a long time ago for my drug use and my family wanted nothing to do with me. My father told me to terminate my current pregnancy when I told him, but that hug kept me and my boys safe. I thank New Directions for giving me pause to recognize what I have in my family, for allowing me to feel free of that inner voice wanting to condemn me to my past, for hugging me so that I can hug my kids with unconditional love and so that I can choose another day. As of March 7th, I have been working for New Directions for Women for one year. On March 8th, I had four years of recovery—yes, my hire date is just one day before my sober birthday! 20 years ago I attended NDFW’s Intensive Outpatient program and had also heard of New Directions through The Crossing, where I serve as a church leader. Because of some incidents in my past, I went without a job for two years. I attended a job fair at The Crossing, where New Directions had a booth. I visited every single booth that day and everyone said “no” to me because of the issues in my past. Tony, who is in Human Resources at NDFW, met me and said, “we believe in giving women a second chance.” Shortly after, I arrived on campus for my interview and saw the organization’s Core Values up on the wall, and realized that they matched the way I try to live my life in recovery. Today, I serve as the Clinical Assistant, Quality Improvement Assistant, and Sober Living House Mother at New Directions. It is amazing how God works! Women come in broken, their spiritual gas tanks empty, and I love seeing them blossom and grow here. Just a few days ago, I led our on-campus Women’s 12-step meeting and one of our patients shared her story. In that meeting it was beautiful to see our program in action, one female alcoholic helping another. It gave me goose bumps! Words can’t describe how blessed I am to have this job and the opportunity to lead women in recovery. From where I came from in my addiction to where I am today is a complete 180 degree turn. I thank God that I get to be an example today! It is an honor and a blessing to lead these women and show them what a healthy sober life looks like. 2014 ANNUAL ALUMNAE EVENTS SAVE THE DATES! Burger Bash & Clothing Swap June 26 Beach Party August 17 Reunion & Retreat September 12-13 Harvest Hunt October 23 Holiday Party December 18 ALUMNAE CORNER New Directions for Women is proud to be one of 12 Charter Members of TPAS (Treatment Professionals in Alumni Services). TPAS started several years ago when a small group of passionate professionals from across the country began to network and share what they did to support their treatment center alumni in long term recovery. The organization was then formalized based on the belief that we can all be more successful if we have the opportunity to collaborate and learn together and save time, expense and effort associated with learning through trial and error. We are all striving to improve long-term recovery outcomes for our patients. By putting our heads together we can all offer more innovative and effective solutions to support our patients’ long term recovery efforts. To find out more about any of our alumnae events, or TPAS and the September Consortium, please feel free to contact Tania Bhattacharyya at 949.313.1192 ext. 300 or tania@ newdirectionsforwomen.org. SAVE THE DATE NAATP 2014 Conference May 17-20 | Charlotte, NC NDFW Board Meeting May 29 | NDFW | 8:30-10:30 a.m. Staff and Board Picnic June 22 | Woodbridge NDFW Board Meeting July 24 | NDFW | 8:30-10:30 a.m. 8th Annual ATCPCC July 28-30 | Santa Barbara, CA Blessing Ceremony August 8 | NDFW | 9-11 a.m. Women’s CEO Global Alliance Meeting August 21-23 | Denver, CO 2014 NCAD Conference August 22-26 | St. Louis, MO (Becky speaking on “Pinking of the Industry”) Community Open House August 27 | NDFW | 6-8 p.m. PATIENT CORNER For more information on any of these events, call Tania at 949-313-1192 x 300 ONGOING EVENTS Fun in Recovery Alumnae Nights Monthly Alumnae Meeting 1st Thurs. of the month at 7 p.m. Recovery is an exhilarating and challenging process. Among the many things that can race through the mind of the newly recovered woman is the question, “Can I still have fun?” At New Directions we integrate “having fun” into daily life. We know the importance of laughter, of community, having a sense of belonging, and relaxing. It means letting go of your problems and worries for a short time. It means healing. Having fun (or relaxation) gives us time to step away from problems for a while. For the same reason that so many people get their best ideas in the shower – when your brain is not focused on one thing in particular it’s free to wander where it will, sometimes bringing new insight and understanding with it. Science has shown that the human brain and body respond positively to laughter with the release of endorphins, adrenaline, and dopamine, and with increased breathing allowing more oxygen to the brain. Whenever our community of women are participating in our varied activities such as jewelry making, scrapbooking, making God Boxes or Dream Catchers, or “Girl’s Night” games to name just a few, they are laughing and sharing. Many share that they didn’t know how to have fun without drugs or alcohol, and even more share that they didn’t know they could experience those things with a group of women! The women share a positive emotional experience they can continue to build on while in treatment, and beyond. Monthly Alumnae Dinner + Panel 4th Thursday at 6 p.m. Al-Anon Meeting Every Wednesday from 11:30 a.m. - 1 p.m. In Founders House Closed Women’s AA Meeting Every Wednesday at 12 noon In Faith House Circle of Life Tour 2nd Thursday of the month 11:30am – 12:30pm. Call 949-313-1192 ext. 300 to RSVP Light lunch served! Repeat Boutique Discount Days Senior Discount Days Every Sunday 20% off Tag Change Sale Every 4th Thursday 7
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