Improved Employee Performance
Telephone Performance Analysis (TPA)
Do you know how your employees perform on actual calls?
LeaseHawk's trained Analysts listen to the inbound, tracked prospect call, score it, then submit it online
so that it becomes available for review by the apartment management team. This is the most effective
way to identify trends, your top sales performers and areas needing improvement.
39 %
increase in
appointment
setting
Identify skill gaps and training opportunities
Save time evaluating call skills
Detect changes in your employees' performance
TPA Recommender Technology
Automated technology, using targeted courses that strengthens
areas needing improvement and boosts overall performance.
Leasing professionals are automatically assigned Grace Hill courses based on
their call performance and TPA results. These individualized courses
strengthen overall behavior in the areas identified and improve employee
performance.
How it works:
Leasing
Professional
takes call
LeaseHawk TPA
Analyst listens
to and scores call
LeaseHawk's TPA
Recommender
Technology assesses
what behavior, level,
and course to
recommend
(800) 485-8430 | www.leasehawk.com
Grace Hill
automatically
assigns appropriate
course to the
Leasing Professional
58 %
improved their
behavior
scores
Leasing Professional's
scores and conversion
rates improve