Improved Employee Performance Telephone Performance Analysis (TPA) Do you know how your employees perform on actual calls? LeaseHawk's trained Analysts listen to the inbound, tracked prospect call, score it, then submit it online so that it becomes available for review by the apartment management team. This is the most effective way to identify trends, your top sales performers and areas needing improvement. 39 % increase in appointment setting Identify skill gaps and training opportunities Save time evaluating call skills Detect changes in your employees' performance TPA Recommender Technology Automated technology, using targeted courses that strengthens areas needing improvement and boosts overall performance. Leasing professionals are automatically assigned Grace Hill courses based on their call performance and TPA results. These individualized courses strengthen overall behavior in the areas identified and improve employee performance. How it works: Leasing Professional takes call LeaseHawk TPA Analyst listens to and scores call LeaseHawk's TPA Recommender Technology assesses what behavior, level, and course to recommend (800) 485-8430 | www.leasehawk.com Grace Hill automatically assigns appropriate course to the Leasing Professional 58 % improved their behavior scores Leasing Professional's scores and conversion rates improve
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