The terms and conditions listed below are to be included in the online form where the reseller submits a
redemption request. The reseller must agree to the terms and conditions to be considered for
redemption.
Terms and Conditions for FY15 Q4 MEA Reseller Cash Back Promotion
Important: Please read these terms and conditions before participating in this promotion. By applying
for this promotion you are agreeing to the following terms and conditions under which Microsoft
Ireland Operations Ltd. offers this promotion. By applying for redemption under the cash back
promotion, you are deemed to have read, understood and agreed to abide by these terms and
conditions.
DEFINITIONS
“Cash Back” and “Bonus Cash Back” and “Premium Products Bonus Cash Back” means an amount earned
under these terms and conditions and paid via wire transfer by a 3rd Party Payment organization to a
Reseller in Middle East and Africa after Reseller’s application for the promotion has been accepted by
Microsoft via validation email.
“Distributor” means a distributor who is authorised by Microsoft to sell Eligible Agreements in Middle East
and Africa under and pursuant to a Microsoft channel agreement signed with Microsoft.
“Eligible Customer” means a Small and Medium Business (SMB) customer in Middle East and Africa who is
not on Microsoft’s internal list of corporate accounts or major accounts during the campaign period. After
each submission, Microsoft will respond by email if the customer is an eligible SMB customer within a
maximum of 14 business days after your request (“eligibility note”).
“Eligible Agreement” means a new Open Agreement (‘Open’), a new Open Value Agreement (‘OV’) or a
new Open Value Subscription Agreement (‘OVS’), Open Agreement for Academic (‘Open Academic’),
School 3 Agreements (‘School’), Open Value Subscription for Education Solutions (‘OVS-ES’).
“Eligible Product” means the Microsoft items or Stock Keeping Units (SKUs) that meets the conditions
(minimum quantity, product types, period, maximum quantity, maximum claims) required for each
customer. See section “Cash Back Offer” below for details.
“Reseller” means a Microsoft reseller that has provided a Valid Registration and valid banking details and
that has offices in Middle East and Africa, selling Eligible Agreements and Eligible Products acquired from
a Microsoft authorised Distributors in Middle East and Africa, and sold directly by the Reseller to a
customer in Middle East and Africa. To be eligible for this campaign, Reseller must agree to provide valid
banking details to 3rd party payment company nominated by Microsoft. Reseller must provide a preferred
currency of payment from the list of currencies available for payment including USD. Failure to provide a
preferred currency of payment after 3 notifications by email will default to payment in USD.
“Valid Registration” means an accurately completed registration in which Reseller provides a Microsoft
account (also known as “Windows Live ID”) for claims on the cash back portal. A Microsoft account is the
combination of an email address and a password that is used to sign in to services like the Cash Back
Portal, Outlook.com, OneDrive, Windows Phone, or Xbox LIVE. To be a valid for Cash Back, the email
address used under the Microsoft account must use a company domain and the company name must be
the same as the name of the Reseller making a claim on the cash back portal. Registration with a personal
email address instead of an email address from a company domain will result in claims being rejected.
“Middle East and Africa” means the region that consists of the following countries: Egypt, Israel, Oman,
Bahrain, Kuwait, Qatar, United Arab Emirates, Nigeria, Saudi Arabia, South Africa, Turkey, Algeria, Tunisia,
Morocco, Mauritania, Libya, Jordan, Lebanon, Palestine Territories, Pakistan, Iraq, Afghanistan, Angola,
Botswana, Cameroon, Cape Verde, Ethiopia, Ghana, Kenya, Mauritius, Namibia, Nigeria, Rwanda, Senegal,
Tanzania, Uganda, Zambia, Zimbabwe.
CONDITIONS
Compliance: A Reseller may earn Cash Back according to the promotion description if it has satisfied the
relevant requirements and otherwise complied with these terms and conditions in all respects. A Reseller
may not earn a Cash Back for the same Eligible Customer in more than one country within Middle East and
Africa.
Redemption Request: In order to claim a Cash Back under this promotion, a Reseller who has placed an
order for Eligible Products shall submit a redemption request along with all required documents, including
a scanned version of its invoice to the Eligible Customer. This invoice may have the payment prices made
illegible, but must contain the Eligible Agreement number. Each redemption request must be in full
compliance with the instructions and fields required on the online portal. Reseller may make more than
one claim, but subject to a maximum of 1 claim per Eligible Customer per Reseller. The Cash Back offer,
the license threshold and the offer limitation as described hereunder are valid for claims submitted in the
cash back portal by Reseller from April 1st 2015 until July 15th 2015. Eligible agreements must be sold from
April 1st 2015 until June 30th 2015.
Validation: on receipt of the Reseller’s redemption request, Microsoft will validate the Reseller’s eligibility
for the Cash Back using its internal tools. Microsoft will notify the Reseller of the receipt, completeness and
validation of the Eligible Customer and Eligible Product within about 14 business days of Reseller’s claim in
the web portal tool by sending the eligibility note.
Customer: The Eligible Customer must not be on Microsoft’s internal list of corporate accounts or Major
accounts. The Cash Back promotion is eligible for small and medium business customers only. Reseller will
be notified after making a redemption request if the customer is not eligible via eligibility note.
Payment: If Reseller’s eligibility for a Cash Back is validated, Microsoft will arrange for the appropriate Cash
Back amount to be paid via wire transfer within 45 days after the date of the confirmation email
(“validation email” sent as validation) as long as all criteria and banking details have been met. Payment
will take place after Reseller has provided valid banking details. Reseller will be invited by Microsoft to a
secure site for submitting banking details. Banking details are required for Microsoft to pay the Cash Back
via wire transfer. The recipient nominated in the banking details must be a company. The company name
must be the same as the name of the Reseller making a claim for cash back and the same Reseller selling
the Eligible Agreements under this promotion. Personal banking details cannot be submitted on behalf of
a company. Registration with personal banking details instead of a company banking details will result in
claims being rejected. Payment will only be processed when products sold to end user can no longer be
returned as per the regional return policy. Resellers eligible for the Bonus cash back amount and the
Premium Products bonus cash back amount will be paid at the end of the campaign (July 15th 2015) as
long as all criteria and banking details have been met.
Banking Details: Banking details must be submitted or verified by Reseller within 5 days of receipt of the
request notification sent by Microsoft via email. Failure to submit or correct banking details after the 3rd
notification will result in claim being cancelled and funds forfeited. If a payment cannot be processed due
to errors with banking details provided, Reseller will be notified and requested to update its banking
details. Failure to update these details after 3 notifications will result in claims being cancelled and funds
forfeited.
Quantity of Eligible Product licenses: Each Eligible Product redemption is limited to a maximum number of
licenses, as defined under the conditions for this cash back promotion. See section “Cash Back Offer”
below for details.
Cash Back Offer:
Duration: Eligible Agreement must be sold from April 1st 2015 until June 30th 2015.
Eligible Agreements: Open, OV and OVS, Open Academic, OVS-ES, School.
Note: Commercial, Academic and Government SKUs with O365 Open are eligible. Office 365 FPP/PKC/ESD,
are not eligible under this cash back program. Student SKUs as well as Rental Rights licenses are not
eligible and excluded from this cash back program. Office 365 Add-Ons (formerly OOVO) is now available
through the Open Channel enabling customers to easily move to the cloud by providing a simple, low-cost
way to add Office 365 while maintaining their current Software Assurance benefits. Cash Back amount are
called out explicitly for Office 365 Add-ons SKU including E1 Open, E3 Open, and Midsize Business Open.
Partners that meet the criteria for the Bonus Cash Back amount and the Premium Products Bonus Cash
Back amount will be paid the cash back amount as well as the bonus amounts for all eligible products.
The cash back amount will be paid via wire transfer 45 days after the date of the confirmation email as
long as all criteria and banking details have been met. The Bonus cash back amount and the Premium
Bonus Cash Back amount will be paid at the end of the campaign (starting July 15th 2015) as long as all
criteria and banking details have been met.
Cash Back amounts per Eligible Product:
Product Family
License type
Cash Back
amount in
USD
Bonus Cash
Back amount
in USD
Corporate SKU, Open/OV/OVS
Corporate SKU, Open/OV/OVS
Corporate SKU, Open/OV/OVS
Corporate SKU, Open/OV/OVS
Corporate SKU, OV/OVS
Government SKU,
Open/OV/OVS
Corporate SKU, Open/OV/OVS
Government SKU,
Open/OV/OVS
Corporate SKU, OV/OVS
Government SKU, OV/OVS
Corporate SKU, Open/OV/OVS
Corporate SKU, OV/OVS
Corporate SKU, OV/OVS
Government SKU,
Open/OV/OVS
Government SKU, OV/OVS
Corporate SKU, Open/OV/OVS
Government SKU,
Open/OV/OVS
8,00
13,00
19,00
19,00
3,00
12,00
5,00
8,00
13,00
13,0
2,00
8,0
Premium
Products Bonus
Cash Back
amount in USD
8,00
13,00
-
Office 365 Business Essentials Open
Office 365 Business Open
Office 365 Business Premium Open
Office 365 Midsize Business Open
Office 365 Midsize Business Open Add-ons SKUs
Office 365 Plan E1 Archiving
12,00
9,00
8,0
6,0
-
11,00
11,00
31,00
26,00
17,00
26,00
7,0
7,0
20,0
17,0
11,0
17,00
20,0
17,0
11,0
17,0
17,00
34,00
29,00
11,00
22,00
19,00
11,0
22,0
19,0
Office 365 Plan Education E3 Open
Office 365 Plan Education E4 Open
Faculty SKU, Open/OVS-ES
Faculty SKU, Open/OVS-ES
7,00
5,00
5,00
Office 365 Pro Plus Open
Office 365 Pro Plus Open
Corporate SKU, Open/OV/OVS
Government SKU,
Open/OV/OVS
Office 365 Pro Plus Open
Faculty SKU, Open/OVS-ES
3,00
2,00
2,00
Office 365 Pro Plus Open Renew2Cloud
Promotion
Office 365 Pro Plus Open Renew2Cloud
Promotion
Exchange Online Plan 1 Open
Exchange Online Plan 1 Open
Corporate SKU, OV/OVS
15,00
10,00
10,00-
Government SKU, OV/OVS
13,00
8,00
10,00
Corporate SKU, Open/OV/OVS
Government SKU,
Open/OV/OVS
Corporate SKU, Open/OV/OVS
Government SKU,
Open/OV/OVS
Corporate SKU, Open/OV/OVS
Government SKU,
Open/OV/OVS
Corporate SKU, Open/OV/OVS
Government SKU,
Open/OV/OVS
Corporate SKU, Open/OV/OVS
Government SKU,
Open/OV/OVS
Corporate SKU, Open/OV/OVS
6,00
5,00
4,00
4,00
-
12,00
11,00
8,00
7,00
-
1,50
1,50
1,00
1,00
-
3,00
2,00
2,00
1,50
-
8,00
7,00
6,00
5,00
-
8,00
5,00
-
Office 365 Plan E1 Open
Office 365 Plan E1 Open
Office 365 Plan E1 Open Add-ons SKUs
Office 365 Plan E1 Open Add-ons SKUs
Office 365 Plan E3 Open
Office 365 Plan E3 Open Renew2Cloud Promotion
Office 365 Plan E3 O365 Add-ons SKUs
Office 365 Plan E3 Open
Office 365 Plan E3 O365 Add-ons SKUs
Office 365 Plan E4 Open
Office 365 Plan E4 Open
Exchange Online Plan 2 Open
Exchange Online Plan 2 Open
Exchange Online Protection Open
Exchange Online Protection Open
Lync Online Plan 1 Open
Lync Online Plan 1 Open
Lync Online Plan 2 Open
Lync Online Plan 2 Open
SharePoint Online Plan 1 Open
10,00
7,00
7,00
18,00
16,00
12,00
10,00
12,0012,00
Product Family
License type
SharePoint Online Plan 1 Open
Government SKU,
Open/OV/OVS
Corporate SKU, Open/OV/OVS
Government SKU,
Open/OV/OVS
Corporate SKU, Open/OV/OVS
Government SKU,
Open/OV/OVS
Corporate SKU, Open/OV/OVS
Government SKU,
Open/OV/OVS
Corporate SKU, Open/OV/OVS
Government SKU,
Open/OV/OVS
Corporate SKU, Open/OV/OVS
Government SKU,
Open/OV/OVS
Corporate SKU, Open/OV/OVS
Government SKU,
Open/OV/OVS
Corporate SKU, Open/OV/OVS
Government SKU,
Open/OV/OVS
SharePoint Online Plan 2 Open
SharePoint Online Plan 2 Open
Project Online Open
Project Online Open
Project Online with Project Pro O365 Open
Project Online with Project Pro O365 Open
Project Pro for Office 365 Open
Project Pro for Office 365 Open
Visio Pro for Office 365 Open
Visio Pro for Office 365 Open
Power BI Open
Power BI Open
Power BI Open Promotion
Power BI Open Promotion
Cash Back
amount in
USD
Bonus Cash
Back amount
in USD
7,00
4,00
Premium
Products Bonus
Cash Back
amount in USD
-
12,00
11,00
8,00
7,00
-
50,00
43,00
34,00
29,00
-
89,00
76,00
59,00
51,00
-
38,00
33,00
26,00
22,00
-
20,00
17,00
13,00
11,00
-
61,00
53,00
41,00
35,00
-
43,00
37,00
29,00
25,00
-
Incentive baseline: Incentive is calculated on the 12 months subscription value; Monthly subscription are
excluded from this offer.
The cash back amount, bonus cash back amount and premium products cash back amount will be paid by
a 3rd party payment company in USD (US Dollar). The preferred currency of payment must be confirmed by
the Reseller by email. Only one currency can be selected. Resellers that do not confirm a preferred
currency of payment after 3 email notifications by Microsoft will be paid in USD (US dollar).
The rate of conversion from USD to other currencies will be published in the email sent to eligible resellers
confirming that wire transfer has been paid. The rate will be based on the closing mid spot rate on the last
Wednesday of the month prior to when the wire transfer is made. This rate will be based from the London
Stock Exchange and can also be found published in the Financial Times on that same date. (For example,
rebates paid at the end of May 2015 will be converted using exchange rates based on the closing mid spot
rate from the last Wednesday of April 2015).
License count threshold:
To be eligible for Cash Back and/or Bonus Cash Back and/or Premium Products Bonus Cash Back, Resellers
need to sell within one Eligible Agreement:

A minimum of 5 licenses of Office 365 M, E1, E3, E4, A3, E1 Archiving, Office 365 ProPlus, Office
365 Business Essentials Open, Office 365 Business Open, Office 365 Business Premium Open
(cumulative count)
OR

A minimum of 5 licenses for Exchange Online or Lync Online or SharePoint Online or Visio Pro for
Office 365 or Power BI or Project Online (counted separately by product).
The offer is limited to maximum of 1 claim per Eligible Customer per Reseller
Criteria to be eligible for the Bonus Cash Back Amount:
Resellers selling three distinct agreements to different SMB customers during the period of this promotion
(from April 1st 2015 until June 30th 2015) will be eligible for a Bonus Cash Back amount. The three distinct
agreements must be eligible and validated for cash back to be eligible for the Bonus cash back amount.
Note that three different orders (or multiple orders) on the same agreement will count as one agreement
only. In addition, to be eligible for the Bonus Cash Back amount, resellers must use the same valid
registration (and the same Microsoft Account) for all claims. Claims from Resellers using more than one
valid registration will not be combined to calculate eligibility.
Resellers meeting the criteria for the bonus cash back amount will be paid a bonus cash back amount (as
defined under the eligible products in the cash back offer section) for all claims validated and eligible for
Cash Back under this promotion. Resellers will receive notification by email once they are eligible for the
bonus cash back amount. Resellers do not need to re-submit previously validated claims during the
promotion period.
Criteria to be eligible for the Premium Bonus Cash Back Amount:
Resellers selling three distinct agreements including O365 Business, Premium, E3, E4 or Pro Plus, to
different SMB customers during the period of this promotion (from April 1st 2015 until June 30th 2015)
will be eligible for a Premium Bonus Cash Back amount. The three distinct agreements must be eligible
and validated for cash back to be eligible for the Premium Bonus cash back amount. Note that three
different orders (or multiple orders) on the same agreement will count as one agreement only. In addition,
to be eligible for the Premium Bonus Cash Back amount, resellers must use the same valid registration
(and the same Microsoft Account) for all claims. Claims from Resellers using more than one valid
registration will not be combined to calculate eligibility.
Resellers meeting the criteria for the Premium Products bonus cash back amount will be paid a bonus cash
back amount (as defined under the eligible products in the cash back offer section) for all claims validated
and eligible for Cash Back under this promotion. Resellers do not need to re-submit previously validated
claims during the promotion period.
The maximum payment (combining the cash back, bonus cash back and Premium Products bonus cash
back) for any Reseller participating the Cash Back program is USD 50,000 or equivalent in other currencies,
through the entire campaign period (from April 1st to June 30th, 2015).
Conflicts of Interest: Reseller will not be entitled to receive a Cash Back or Bonus Cash Back or Premium
Products bonus cash back when related to an Eligible Customer 1) that is owned by or affiliated with the
Reseller, or 2) to which the Reseller owes an agency or fiduciary duty, be it contractual or legal in nature.
Resellers that are Public Sector entities themselves or in a conflict of interest toward their customers are
excluded from earning a Cash Back.
Errors: Reseller must report any errors, issues or disputes regarding the calculation and payment of Cash
Back to Microsoft in writing within 30 days of receipt of the “validation email” from Microsoft. If Microsoft
has not received written notice from Reseller within the 30-day period, Reseller will be deemed to have
accepted the calculation or payment. Microsoft reserves the right at any time to adjust the payment to a
Reseller, if Microsoft identifies any discrepancy, error or omission.
Taxes: It is solely the Reseller’s responsibility to report and pay all applicable taxes or duties that may be
required under any appropriate laws related to the Cash Back it receives. Reseller must consult its own tax
advisor with any question or concern about the taxes that apply to it in relation to the Cash Back
promotion. Microsoft and its affiliates will not be liable for any taxes, including income taxes, withholdings
and good and services taxes (if applicable) or their equivalent, in connection with any payments made to
Reseller under these promotions.
Voluntary participation: participation in the Cash Back promotion is entirely voluntary.
Non-exclusivity: the Cash Back promotion is non-exclusive, and Reseller is free to license, use, recommend
or support non-Microsoft software, hardware or services.
Disputes: Microsoft offers this promotion in its sole discretion for the promo applications it approves and
confirms via validity notice. In the event of any dispute arising from or in relation to a Cash Back
redemption, (e.g. whether or not the customer is an SMB customer, the validity of a redemption request,
etc.), the decision of Microsoft shall be final and binding. No correspondence will be entertained. Reseller
with registered and confirmed claims are obliged to inform Microsoft before July 15th, 2015, if they have
any outstanding or unconfirmed receivables under the “Cash back FY15 Q4 O365 program”. Any later
disputes cannot be accepted.
Exclusion of liability: to the maximum extent permitted by applicable law, in no event shall Microsoft or
any of its affiliates be liable for any damages or losses whatsoever (including, but not limited to, damages
for loss of profits, for business interruption, for loss of privacy, for failure to meet any duty including of
good faith or of reasonable care, for negligence and for any other pecuniary or other loss whatsoever)
arising out of or in any way related to Reseller’s participation in the Cash Back promotion, even if
Microsoft has been advised of such damages, and even in the event of fault, tort (including negligence) or
strict or product liability or misrepresentation.
Privacy: The information submitted by Reseller when participating in the Promotion may include phone
numbers, email address, ID number and other personal information of Reseller’s employee(s) (“Personal
Information”). Microsoft will only use Personal Information in accordance with applicable data protection
laws and regulations and Microsoft’s privacy policy referred to below, for the purposes of administering
Reseller’s participation in the Promotion. For more details on Microsoft's privacy policy, please see:
http://privacy.microsoft.com/en-us/default.aspx .
If personal information of third parties (e.g. customers) is shared by the Reseller, the Reseller represents
and warrants that he has the appropriate consent of the customer to do so. Microsoft will use any of this
third party data for the sole purpose of this promotion only.
Export Regulations: Microsoft’s free software and services are subject to United States and other
jurisdictions’ export and technology laws and you agree to comply with all such applicable laws and
regulations that apply to the software and/or services. United States government permission is required to
transfer these free software and services to governments of any embargoed country or certain prohibited
parties. Please see the U.S. Department of Treasury website
(http://go.microsoft.com/fwlink/?LinkID=243206 ) for more information. Additionally, paid services are
subject to United States export laws and regulations with which you must comply. These laws include
restrictions on destinations, end users and end use. For additional information, see the Exporting Microsoft
Products website (http://www.microsoft.com/exporting).
Notices: Notices may be given either by electronic or physical mail or, in the case of changes to any cash
back promotion or these terms and conditions, by Microsoft publishing them at the Cash Back promotion
web site at www.microsoft.com/emea/cashback/. Microsoft may update, change, cancel or terminate the
cash back program or any portion of these terms and conditions by posting an update on the cash back
portal within 30 days’ notice. Resellers with pending redemption request will receive written notice by
email of any material change, update or termination of this Cash Back promotion.
Anti-Corruption Laws and Microsoft’s Anti-Corruption Policy. Reseller will comply with all applicable laws
against bribery, corruption and money-laundering, including the U.S. Foreign Corrupt Practices Act (“AntiCorruption Laws”). Reseller certifies that it has read and will comply with the Anti-Corruption Policy for
Microsoft Representatives: http://www.microsoft.com/about/corporatecitizenship/en-us/workingresponsibly/principled-business-practices/integrity-governance/political-engagement/
Reseller also will provide annual training to its employees on compliance with Microsoft’s Anti-Corruption
policy for Representatives and Anti-Corruption Laws. Reseller certifies that this Anti-Corruption training
has been provided to its employees and, if not, Reseller agrees to provide such training.
Reseller acknowledges that it is prohibited from paying expenses for travel, lodging, gifts or hospitality for
government officials on Microsoft’s behalf. Reseller also acknowledges that it is prohibited from using any
funds provided by Microsoft, or any proceeds resulting from any Microsoft business, to pay expenses for
travel, lodging, gifts or hospitality for government officials.
Applicable Law: The validity and construction of and performance under these terms and conditions (and
any claim, dispute or matter arising under or in connection with these terms and conditions or their
enforceability) and any non-contractual obligations arising out of or in connection with these terms and
conditions shall be governed by and construed in accordance with the laws of Ireland.
Promoter: Microsoft Ireland Operations Limited, Building 3, Carmanhall Road, Sandyford Industrial Estate,
Dublin 18, Ireland.
CHANNEL CODE OF CONDUCT
Reseller affirms that unauthorized copying of copyrighted computer software violates the law and is
contrary to both its standards of conduct and industry standards. Reseller disapproves of such unlawful
copying as contrary to the collective interests of software developers, manufacturers, and sellers.
Accordingly, Reseller will apply these principles to its business:
 It will not commit or tolerate the making or using of unauthorized software copies under any
circumstances.

It will provide legally acquired software to meet all legitimate software needs in a timely fashion
and in sufficient quantities for all its computers.

It will comply with all license or purchase terms regulating the use of any software it acquires or
uses.

It will enforce strong internal controls to prevent making or using of unauthorized software copies.
This includes taking effective measures to verify compliance with these standards and appropriate
disciplinary actions.

It will neither commit nor tolerate the manufacture, use or distribution of unlicensed software
under any circumstances.

It will only supply original, licensed software to its customers.

It will comply with all terms regulating the supply of software.

It will endeavour to ensure that its customers only use the original, licensed software.