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Republic of the Philippines
Province of Misamis Occidental
OFFICE OF THE PROVINCIAL ASSESSOR
Capitol Drive, Oroquieta City
CITIZEN’S CHARTER
I. ASSESSMENT OF REAL PROPERTIES
A. Frontline Service
Schedule of Availability of Service
:
:
Who may avail of the Service
:
What are the Requirements
:
TRANSFER OF REAL PROPERTY OWNERSHIP FOR LAND, BUILDING AND MACHINERY
MONDAY TO FRIDAY
8:00 am to 5:00 pm without noon break
a.
b.
c.
d.
e.
f.
g.
Duration
:
Accomplished Transaction Request Form (to be secured from the Public Assistance and
Complaint Desk In-Charge)
Duly Registered Deed of Conveyance
Sworn Statement of Real Property Market Value
Certificate Authorizing Registration
Transfer Tax
Current Realty Tax
Proof of Payment [Official Receipt from the Provincial Treasurer’s Office (PTO)] *
54 minutes to 1 hour
HOW TO AVAIL OF THE SERVICE:
Steps
1
2
Applicant/Client
Client signs client logbook
Secure Transaction Request
Service Provider
Duration of
the Activity
Public Assistance and Complaint
Desk In-Charge readies the
Transaction Request Form to be
accomplished by the client
Public Assistance Desk In-Charge
2 minutes
Person in
Charge
Public
Assistance and
Complaint Desk
In-charge
Fees
Form
-none-
Transaction
Request Form
Form (TRF) from the Public
Assistance and Complaint Desk
In-Charge, fill-up and give the
accomplished form back to the
in-charge.
3
4
6
7
Client presents supporting
documents to the assessment
in-charge for the processing of
the request for transfer of
ownership
Client brings the Order of
Payment to the PTO and pays
the corresponding amount as
computed by the assisting clerk
at the Provincial Treasurer’s
Office (PTO), collects the official
receipt and head back to the
Provincial Assessor’s Office
(PASSO)
Client submits the official
receipt to the assessment clerk
in-charge as proof of payment,
and settles at the waiting area
while the request is being
processed
Client receives the duly
accomplished and approved
document of transfer
examines the accomplished TR
Form and refers the client to the
appropriate Assessment Clerk for
the processing of request for
transfer of real property
ownership
Assessment Clerk examines the
documentary requirements as to
completeness, authenticity and
appropriateness, advises the
client to complete missing
documents if any and issues an
Order of Payment (OP) to the
client for the transaction
Assessment Clerk In-Charge
prepares documents of transfer
and submits the prepared
documents to the Provincial
Assessor or to this Assistant for
review and approval.
Assessment Clerk In-Charge
records and releases the
documents of transfer after
review and approval of the Head
of Office
2 minutes
Public
Assistance and
Complaint Desk
In-charge
-none-
-
5 minutes
Assessment
Clerk In-charge
-none-
Order of
Payment
45 minutes
to 1 hour
Assessment
Clerk In-charge
Depends on
the Market
Value and
Zonal
Valuation of
the Property
Field Appraisal
and
Assessment
Sheet (FAAS)
1 minute
Assessment
Clerk In-charge
None
None
Assessment Clerk files duplicate
copies/office copies of the
document for future reference.
END OF TRANSACTION
B. Frontline Service
Schedule of Availability of Service
:
:
Who may avail of the Service
:
What are the Requirements
:
REVISION OF REAL PROPERTY ASSESSMENTS FOR LAND, BUILDING AND MACHINERY
MONDAY TO FRIDAY, 8:00 am to 5:00 pm (no noon break)
a.
b.
c.
Duration
:
Current Year Real Property Tax Receipts
Municipal Assessor’s Reports of Actual Ocular Inspection
Sworn Statement of the Fair and Current Market Value of the Real Property (To be
secured from the Municipal Assessor’s Office of the locality where the property is
located)
56 minutes to 1 hour
HOW TO AVAIL OF THE SERVICE:
Steps
1
2
3
Applicant/Client
Service Provider
Public Assistance and Complaint
Desk In-Charge readies the
Transaction Request Form to be
accomplished by the client
Secure Transaction Request Public Assistance Desk In-Charge
Form (TRF) from the Public
examines the accomplished TR
Assistance and Complaint
Form and refers the client to the
Desk In-Charge, fill-up and
appropriate Assessment Clerk for
give the accomplished form the processing of request for the
back to the in-charge.
revision of real property
assessments
Client presents supporting
Assessment Clerk examines the
documents to the
documentary requirements as to
assessment in-charge for the completeness, authenticity and
processing of the request for appropriateness, advises the
revision of real property
client to complete missing
assessments
documents if any and issues an
Order of Payment (OP) to the
Duration of
the Activity
Client signs client logbook
2 minutes
2 minutes
5 minutes
Person in
Charge
Public
Assistance and
Complaint Desk
In-charge
Public
Assistance and
Complaint Desk
In-charge
Assessment
Clerk In-charge
Fees
-none-
Form
Transaction
Request Form
-none-
-none-
Order of
Payment
4
6
7
Client brings the Order of
Payment to the PTO and
pays the corresponding
amount as computed by the
assisting clerk at the
Provincial Treasurer’s Office
(PTO), collects the official
receipt and head back to the
Provincial Assessor’s Office
(PASSO)
Client submits the official
receipt to the assessment
clerk in-charge as proof of
payment, and settles at the
waiting area while the
request is being processed
Client receives the duly
accomplished and approved
document/s of revision of
real property assessments
client for the transaction
Assessment Clerk In-Charge
prepares documents for the
revision of real properties and
submits the prepared documents
to the Provincial Assessor or to
this Assistant for review and
approval.
Assessment Clerk In-Charge
records and releases the
documents of revision of real
property assessments after
review and approval of the Head
of Office
Assessment Clerk files duplicate
copies/office copies of the
document for future reference.
45 minutes
to 1 hour
1 minute
1 minute
END OF TRANSACTION
Assessment
Clerk In-charge
Assessment
Clerk In-charge
Depends on the
Market Value
and Zonal
Valuation of the
Property
Field Appraisal
and Assessment
Sheet (FAAS)
None
None
C. Frontline Service
Schedule of Availability of Service
:
:
Who may avail of the Service
:
What are the Requirements
:
DECLARATION OF NEWLY DISCOVERED REAL PROPERTY FOR LANDS BUILDINGS AND MACHINERIES
MONDAY TO FRIDAY
8:00 am to 5:00 pm without noon break
1. For Newly Acquired Land:
a. DENR certification as to the A&D of the property
b. Municipal Assessor’s Reports on Actual Ocular Inspection
c. Sworn Statement of the Fair and Current Market Value of the Real Property
2. For Newly Acquired Building:
a. Building Permit
3. For Newly Acquired Machinery
a. Acquisition Cost Receipts
Duration
:
56 minutes to 1 hour
HOW TO AVAIL OF THE SERVICE:
Steps
1
2
3
Applicant/Client
Client signs client logbook
Secure Transaction Request
Form (TRF) from the Public
Assistance and Complaint
Desk In-Charge, fill-up and
give the accomplished form
back to the in-charge.
Client presents supporting
Service Provider
Public Assistance and Complaint
Desk In-Charge readies the
Transaction Request Form to be
accomplished by the client
Public Assistance Desk In-Charge
examines the accomplished TR
Form and refers the client to the
appropriate Assessment Clerk for
the processing of request for the
Declaration of Newly Discovered
Real Property
Assessment Clerk examines the
Duration of
the Activity
2 minutes
2 minutes
Person in Charge
Public Assistance
and Complaint
Desk In-charge
Public Assistance
and Complaint
Desk In-charge
Fees
Form
-none-
Transaction
Request Form
none-
documents to the assessment
in-charge for the processing of
the request for declaration of
newly discovered real
properties
4
6
7
documentary requirements as to
5 minutes
completeness, authenticity and
appropriateness, advises the client
to complete missing documents if
any and issues an Order of
Payment (OP) to the client for the
transaction
Client brings the Order of
Assessment Clerk In-Charge
Payment to the PTO and pays prepares documents for the
the corresponding amount as declaration of newly discovered
45 minutes
computed by the assisting
real properties and submits the
to 1 hour
clerk at the Provincial
prepared documents to the
Treasurer’s Office (PTO),
Provincial Assessor or to this
collects the official receipt and Assistant for review and approval.
head back to the Provincial
Assessor’s Office (PASSO)
Client submits the official
Assessment Clerk In-Charge
receipt to the assessment
records and releases the
clerk in-charge as proof of
documents of declaration of newly
1 minute
payment, and settles at the
discovered real properties after
waiting area while the request review and approval of the Head of
is being processed
Office
Client receives the duly
Assessment Clerk files duplicate
accomplished and approved
copies/office copies of the
document of declaration of
document for future reference.
1 minute
newly discovered real
properties.
END OF TRANSACTION
Assessment Clerk
In-charge
-none-
Assessment Clerk
In-charge
150.00/copy
Assessment Clerk
In-charge
None
Order of
Payment
Field
Appraisal and
Assessment
Sheet (FAAS)
None
D. Frontline Service
:
Schedule of Availability of Service:
What are the Requirements
ISSUANCES OF ASSESSMENT RECORDS AND VARIOUS CERTIFICATIONS
a.
Certified True Copy of Tax Declaration
b. History of Property Origin and Tax Declaration
c.
Certification of Landholdings
d. Certified True Copy of Deed of Conveyance
MONDAY TO FRIDAY
8:00 am to 5:00 pm without noon break
:
a. Official Receipt / Proof of Payment from PTO
Transaction Fee
:
a.
b.
c.
d.
e.
Duration
:
Certified True Copy of Tax Declaration
History of Property Origin and Tax Declaration
Certification of Landholdings
Certified True Copy of Deed of Conveyance
Various/Other Certifications
:
:
:
:
:
50.00 per copy
100.00 per page
75.00 per page
50.00 per page
50.00 per page
56 minutes – 1 hour
HOW TO AVAIL OF THE SERVICE:
Steps
1
2
Applicant/Client
Client signs client logbook
Secure Transaction Request Form
(TRF) from the Public Assistance
and Complaint Desk In-Charge, fillup and give the accomplished form
back to the in-charge.
Service Provider
Public Assistance and Complaint Desk
In-Charge readies the Transaction
Request Form to be accomplished by
the client
Public Assistance Desk In-Charge
examines the accomplished TR Form
and refers the client to the
appropriate Assessment Clerk for the
processing of request for the issuance
of assessment records and various
certifications
Duration of
the Activity
Person in Charge
2 minutes
Public Assistance
and Complaint
Desk In-charge
2 minutes
Public Assistance
and Complaint
Desk In-charge
Fees
none
-none-
Form
Transaction
Request
Form
-
3
4
6
7
Client presents supporting
documents to the assessment incharge for the processing of the
request for declaration of newly
discovered real properties
Assessment Clerk examines the
documentary requirements as to
completeness, authenticity and
appropriateness, advises the client to
complete missing documents if any
and issues an Order of Payment (OP)
to the client for the transaction
Client brings the Order of Payment
Assessment Clerk In-Charge prepares
to the PTO and pays the
the assessment documents and
corresponding amount as computed records requested and submit the
by the assisting clerk at the
prepared documents to the Provincial
Provincial Treasurer’s Office (PTO),
Assessor or to this Assistant for
collects the official receipt and head review and approval.
back to the Provincial Assessor’s
Office (PASSO)
Client submits the official receipt to Assessment Clerk In-Charge records
the assessment clerk in-charge as
and releases the documents after
proof of payment, and settles at the review and approval of the Head of
waiting area while the request is
Office
being processed
Client receives the duly
Assessment Clerk files duplicate
accomplished and approved
copies/office copies of the document
assessment records and/or
for future reference.
certifications
END OF TRANSACTION
5 minutes
Assessment Clerk
In-charge
-none-
Order of
Payment
45 minutes
to 1 hour
Assessment Clerk
In-charge
-
-
1 minute
Assessment Clerk
In-charge
None
None
1 minute
E. Frontline Service
:
REPRODUCTION OF TAX MAPS
a. Sketch Plan
b. Section Maps
Schedule of Availability of Service
:
MONDAY TO FRIDAY
8:00 am to 5:00 pm without noon break
What are the Requirements
:
a. Official Receipt / Proof of Payment from PTO
Transaction Fee
:
a. Bond Paper Size :
b. Section Map Size :
c. Base Map Size
:
Duration
:
HOW TO AVAIL OF THE SERVICE
:
Steps
1
2
3
Applicant/Client
Client signs client logbook
Secure Transaction Request Form
(TRF) from the Public Assistance
and Complaint Desk In-Charge, fillup and give the accomplished form
back to the in-charge.
Client presents details of the
request to the tax mapping incharge for the processing of the
request for tax maps, may present
P 50.00 per page
100.00 per copy
150.00 per copy
56 minutes to 1 hour
Service Provider
Public Assistance and Complaint
Desk In-Charge readies the
Transaction Request Form to be
accomplished by the client
Public Assistance Desk In-Charge
examines the accomplished TR
Form and refers the client to the
appropriate Assessment Clerk for
the processing of request for
reproduction of tax maps
Taxmapping in-charge examines the
documentary requirements and
issues an Order of Payment (OP) to
the client for the transaction
Duration of
the Activity
Person in Charge
2 minutes
Public Assistance
and Complaint
Desk In-charge
2 minutes
Public Assistance
and Complaint
Desk In-charge
Fees
Form
-none-
Transaction
Request
Form
-none-
5 minutes
Taxmapping Clerk
In-charge
-none-
Order of
Payment
4
6
7
other supporting documents (TD,
Title, etc.) for easy reference and
reproduction of requested tax
maps
Client brings the Order of Payment
to the PTO and pays the
corresponding amount as
computed by the assisting clerk at
the Provincial Treasurer’s Office
(PTO), collects the official receipt
and head back to the Provincial
Assessor’s Office (PASSO)
Client submits the official receipt
to the assessment clerk in-charge
as proof of payment, and settles at
the waiting area while the request
is being processed
Client receives the duly
accomplished and approved
assessment records and/or
certifications
Taxmapping Clerk In-Charge
prepares the tax maps requested
and submit the prepared
documents to the Provincial
Assessor or to this Assistant for
review and approval.
Assessment Clerk In-Charge records
and releases the documents after
review and approval of the Head of
Office
Assessment Clerk files duplicate
copies/office copies of the
document for future reference.
END OF TRANSACTION
45 minutes
to 1 hour
Taxmapping Clerk
In-charge
-
-
1 minute
Taxmapping Clerk
In-charge
None
None
1 minute
F. Frontline Service
:
CONDUCT OF OCULAR INSPECTIONS / INVESTIGATIONS
Schedule of Availability of Service
:
MONDAY TO FRIDAY
8:00 am to 5:00 pm without noon break
What are the Requirements
:
a. Written request for ocular inspection
b. Official Receipt / Proof of Payment from PTO
Duration
:
1 hour
HOW TO AVAIL OF THE SERVICE:
Steps
1
2
3
Applicant/Client
Service Provider
Public Assistance and Complaint
Desk In-Charge readies the
Transaction Request Form to be
accomplished by the client
a. Client presents his oral request Public Assistance Desk In-Charge
for ocular inspection; or
examines the request and the
accomplished TR Form and refers
b. Client presents/submits his
the request to the Head of Office
written request for ocular
or to the Assistant Head of Office
inspection
for the assignment of ocular
inspectors and scheduling of the
c. Secure Transaction Request
ocular inspection
Form (TRF) from the Public
Assistance and Complaint Desk
In-Charge, fill-up and give the
accomplished form back to the
in-charge.
Client settles at the waiting area
Assessment Clerk in-charge
and wait for instructions as to the secures instructions from the
details of the schedules and
head of office as to the approval
availability of ocular inspectors
and details of the schedules of
Duration of
the Activity
Person in Charge
Fees
Form
2 minutes
Public Assistance
and Complaint
Desk In-charge
-none-
Transaction
Request Form
Client signs client logbook
10 minutes
Public Assistance
and Complaint
Desk In-charge
-none-
-
5 minutes
Assessment Clerk
In-Charge
As indicated
in the Order
of payment
Order of
Payment
4
6
7
Client brings the Order of
Payment to the PTO and pays the
corresponding amount as
computed by the assisting clerk at
the Provincial Treasurer’s Office
(PTO), collects the official receipt
and head back to the Provincial
Assessor’s Office (PASSO)
Client submits the official receipt
to the assessment clerk in-charge
as proof of payment, and settles
at the waiting area while the
request is being processed
Client confers and acknowledges
the details and schedules of the
ocular inspection, awaits for the
actual ocular inspection by the
ocular inspection team
ocular inspection. When the
request is approved, the
assessment clerk in-charge issues
an Order of Payment (OP) to the
client for the transaction
Assessment Clerk confers with
the Provincial Assessor or the
Assistant Provincial Assessor in
organizing a team of ocular
inspectors, processing of travel
orders and finalization of
schedules.
45 minutes
to 1 hour
Assessment Clerk In-Charge
instructs the client as to the
details of the ocular inspection,
1 minute
introduces the team to conduct
ocular inspection and finalizes
the date and time of the
inspection
Assessment Clerk records the
schedules and confers with the
Administrative Division for the
2 minutes
preparation of the necessary
travel documents.
END OF TRANSACTION
Assessment Clerk
In-Charge
300 per
parcel
-
Assessment Clerk
In-charge
None
None
None
none
Assessment Clerk
In-Charge
G. Frontline Service
:
Schedule of Availability of Service
:
What are the Requirements
:
ANNOTATIONS/CANCELLATION OF LOANS/MORTGAGES, BAIL BONDS AND
OWNERS NOTICES TO OFFICE
MONDAY TO FRIDAY
8:00 am to 5:00 pm without noon break
a.
b.
c.
Duration
:
Latest Tax Declaration
Mortgage/Bail bond documents; and/or cancellation of loans and bail bond papers duly
registered in the Register of Deeds (ROD)
Official Receipt / Proof of Payment from PTO
30 minuets
HOW TO AVAIL OF THE SERVICE:
Steps
1
2
3
Applicant/Client
Client signs client logbook
Secure Transaction Request
Form (TRF) from the Public
Assistance and Complaint
Desk In-Charge, fill-up and
give the accomplished form
back to the in-charge.
Client presents supporting
documents to the
assessment in-charge for the
processing of the request for
declaration of newly
discovered real properties
Service Provider
Public Assistance and Complaint Desk InCharge readies the Transaction Request
Form to be accomplished by the client
Public Assistance Desk In-Charge
examines the accomplished TR Form and
refers the client to the appropriate
Assessment Clerk for the processing of
the request for the
Annotations/cancellation of
Loans/Mortgages, bail bonds and
owners notices to office, etc
Assessment Clerk examines the
documentary requirements as to
completeness, authenticity and
appropriateness, advises the client to
complete missing documents if any and
issues an Order of Payment (OP) to the
client for the transaction
Duration of
the Activity
Person in Charge
Fees
Form
2 minutes
Public Assistance
and Complaint
Desk In-charge
none
Transaction
Request Form
2 minutes
Public Assistance
and Complaint
Desk In-charge
-none-
-
-none-
Order of
Payment
5 minutes
Assessment Clerk
In-charge
4
6
7
Client brings the Order of
Payment to the PTO and
pays the corresponding
amount as computed by the
assisting clerk at the
Provincial Treasurer’s Office
(PTO), collects the official
receipt and head back to the
Provincial Assessor’s Office
(PASSO)
Client submits the official
receipt to the assessment
clerk in-charge as proof of
payment, and settles at the
waiting area while the
request is being processed
Client receives the duly
accomplished and approved
documents of annotations
and cancellations
Assessment Clerk In-Charge prepares the
necessary annotations and/or
cancellation of loan/mortgages bail
bonds and notices and other necessary
documents, and submits the prepared
documents to the Provincial Assessor or
to this Assistant for review and approval.
Assessment Clerk In-Charge records and
releases the documents after review and
approval of the Head of Office
Assessment Clerk files duplicate
copies/office copies of the document for
future reference.
END OF TRANSACTION
10 to 15
minutes
Assessment Clerk
In-charge
50.00/copy
-
1 minute
Assessment Clerk
In-charge
None
None
H. Frontline Service
:
PROCEDURE FOR THE RESOLUTION OF REDRESS / COMPLAINTS AND GRIEVANCES
Schedule of Availability of Service
:
MONDAY TO FRIDAY
8:00 am to 5:00 pm without noon break
What are the Requirements
:
Written Complaint (if any, otherwise, oral complaint is sufficient)
Duration
:
30 minutes to 1 hour
HOW TO AVAIL OF THE SERVICE:
Steps
Applicant/Client
1
Client signs client logbook
2
a. Client submits his written
complaint or redress or calls
the attention of the Public
Assistance Desk In-Charge
for any irregularity,
dissatisfaction, complaints
or any grievances; or
3
b. Client may drop a written
note of his dissatisfaction,
complaints and grievances
at the suggestion box
provided near the entrance
of the Provincial Assessor’s
Office
a. Client settles at the waiting
area and wait for
instructions
Service Provider
Public Assistance and Complaint Desk
In-Charge discusses and gets the
details of the grievance from the client
The Public Assistance Desk In-charge
shall record the document and refers it
to the Assistant Provincial Assessor for
possible resolution.
Duration of
the Activity
2 minutes
Fees
Form
Public Assistance
and Complaint
Desk In-charge
-none-
-
2 minutes
Public Assistance
and Complaint
Desk In-charge
-none-
-
30 minutes
to 1 hour
(or as long
Head of Office
-none-
-
If the complaint, redress or grievances
are not resolved at this level, the
Assistant Provincial Assessor shall
forward the same to the Provincial
Assessor for resolution
The Provincial Assessor or the
Assistant Provincial Assessor shall
discuss with the client his complaints,
redress, grievances and dissatisfaction
Person in Charge
4
b. Client is summoned for a
conference with the head of
office to personally air his
issues, and discuss a
peaceful resolution of his
dissatisfactions and
grievances
Client goes home with all his
redress, grievances and
dissatisfaction addressed to the
last detail
to reach a mutually desired resolution
of the issue
The Provincial Assessor introduces the
necessary reforms to prevent or
minimize the occurrence of
irregularities in the processes or
systems of the office that cause
dissatisfaction, redress and grievances
of clients, maintain efficient and
effective processes and systems and
strengthen internal controls
END OF TRANSACTION
as it
mattered)
-
Head of Office
-
-