ACUMA HELPS THE PUBLIC SECTOR TO MANAGE – AND MAKE SENSE OF – VALUABLE DATA Information Management Business Intelligence Poor data quality in the public sector causes needless rework, inefficiency and frustration. But the consequences can also extend to missed deadlines and opportunities, misinformed decisions, financial penalties, loss of trust and negative public perception and even affect the welfare of citizens in some cases. Since the advent of the Freedom of Information Act, demand for timely, cross-departmental access to records is greater than ever. With a continued emphasis on transparency and accountability, public sector entities need to be able to see clearly, think clearly and act clearly to provide high quality, costeffective services, and adapt rapidly to changing circumstances. cuma can provide consultancy, A design, implementation, support and training for all the major Information Management platforms to help you to: •co-ordinate data from multiple sources to eliminate departmental silos •enable easy access to a unified view of trusted information from any angle - a “single version of the truth” •reduce the direct and indirect costs of incomplete, inaccurate and inconsistent data •create a solid, trustworthy foundation for analysis and decision support to drive strategy and policy-making •ensure transparency and rapid response to public information requests Acuma’s broad range of Business Intelligence solutions can enable you to: •make smarter, more collaborative use of information, with a focus on outcomes •provide meaningful insight through balanced scorecards, performance reporting, advanced visualisation, data modelling, predictive analysis and more •proactively share and distribute actionable information via BI portals, email or SMS •identify opportunities, understand income and costs, eliminate duplication, strengthen negotiations, optimise revenue collection and detect non-compliant payments Mobility By embracing a considered mobility strategy, public sector organisations can improve productivity while achieving demonstrable efficiency savings. Acuma’s best-of-breed mobility solutions include secure mobile device management, a robust development platform and public sector-specific ‘apps’. These components enable you to mobilise business processes and give frontline staff the tools to be as informed and responsive as their desk-based colleagues. We can help you to: •secure and manage your entire mobile estate, including Bring Your Own devices •keep case and field workers connected to critical systems at all times, so they can initiate and respond to service requests wherever they may be •equip flexible workers and frequent travellers with mobile versions of familiar desktop applications, plus dashboards, trends and alerts for informed decisions on the go. •transform citizen interactions by offering self-service mobile functionality, integrated with eGovernment applications IT innovation is just as relevant to public sector organisations as it is to private enterprise, as an enabler of agility, efficiency and productivity. It’s vital to supporting modern, costeffective service delivery methods that meet the expectations of citizens and businesses, as well as the Government’s transformational agenda. The public sector holds vast amounts of data on citizens, businesses, suppliers, assets, products, tariffs and transactions. Originating from diverse sources, this data only attains real value when turned into reliable, integrated, actionable information. Our mission is to apply the four Information Management pillars of Quality, Integration, Access and Intelligence to help pubic sector organisations deliver the right insights to the right people at the right time, in the right format. As an award-winning Information Management specialist, Acuma recognises that one of the major obstacles in the pursuit of the ‘Golden Record’ is the sheer multiplicity of agencies and departments that need to continuously access, add, amend and act on data. We invite you to find out how we can help you manage and make sense of valuable data. Acuma in action Acuma in action Acuma in action Accelerating performance for the Scottish Ambulance Service Bringing integrity to information for the UK Border Agency Eliminating the paper trail for Manchester City Council Challenge Challenge Challenge The Scottish Ambulance Service needed to provide ad hoc reporting on a number of KPIs, including incident response and the application of clinical best practices. The UK Border Agency’s Immigration Case Work programme needed a centralised Integrity Search system, supported by improved information and knowledge management to accelerate decisions. Manchester City Council needed a reliable and cost-effective solution to distribute reports faster, to a wider use base, with 5-year fixed outgoings. Solution Solution Solution Acuma developed a Data Warehouse to give managers near real-time performance statistics, and used SAP BusinessObjects Web Intelligence to allow end users to create ad hoc reports. Acuma consolidated 15 source systems into a single iSearch solution to enable case workers to search across legacy systems and perform cross-checks. Acuma deployed its acusend™ solution, a management and information distribution tool for personalising and delivering content. Outcome Outcome Outcome Now Performance Managers can provide statutory data on demand, take corrective action before bottlenecks arise, and make more informed strategic decisions about how to deploy limited resources. The iSearch system is already being accessed by 5,000 users and will be rolled out to 16,000 on programme completion. The intuitive solution reduces paper-based processes and required no training. It paid for itself in the first five months, with anticipated further savings of £180,000 to come in subsequent phases. Easy to buy from, easy to work with Acuma, part of the Saksoft Group, offers an unmatched proposition to the public sector, spanning Information Management solutions, strategic consultancy, niche technical services, support and training. We’re accustomed to working with disparate and complex data sources to provide accurate, relevant and high quality information that enables people to make sound decisions, take confident action and execute successful strategies. As the Cabinet Office encourages a move from large, monolithic IT contracts towards smaller, more agile providers, Acuma is poised to offer public sector organisations marketleading technologies, based on strong partnerships with the leading Business Intelligence and Information Management vendors, coupled with innovative frameworks, attentive service, and a do-it-right-first-time ethos. Our business models are built on the premise of global delivery, capacity pooling, multi-sourcing and pay-per-service. A SAKSOFT COMPANY Over the last twenty years, we have successfully delivered hundreds of projects to public sector organisations, including Lancashire County Council, HMRC, the Department for Work and Pensions, Liverpool City Council and the NHS Information Centre. We’ve empowered these organisations and many more to implement real business improvement, so they can run their operations more effectively and efficiently. A SAKSOFT COMPANY Acuma, a leading provider of Information Management solutions, have unrivalled expertise in Business Intelligence and Information Management. Utilising our 25+ years experience, we have built an enviable track record in delivering solutions for hundreds of public and private sector clients. From strategic consultancy and the delivery of niche technical services, to a complete Information Management solution, Acuma offers end-toend solutions, together with support and training. Our complementary services in Web Development and Testing bring an unmatched value proposition to our customers. +44 (0) 870 789 4126 [email protected] www.acuma.co.uk