POSITION DESCRIPTION
POSITION TITLE
Food Service Assistant
BUSINESS UNIT
Umina Park
LOCATION
Burnie, Tasmania
CLASSIFICATION
General Staff EA Level 2
TYPE OF EMPLOYMENT
Permanent Full Time, Part Time and Casual
REPORTS TO
Catering Supervisor
DIRECT REPORTS
Nil
OneCare:
OneCare Limited is a non-for-profit Aged Care organisation that works to the highest ethical standards in order to
produce high quality, best practice outcomes for its customers and their families. OneCare delivers its customer
focused services through its people. At OneCare we believe our employees and volunteers are the service and
the brand and they promote our organsiational values that embrace a service excellence culture.
Our Statement of Purpose:
OneCare exists so that communities throughout Tasmania have access to best practice care for the aged, sick,
terminally ill, people with a disability and those with special needs who require assistance for daily living.
Our values:
OneCare embraces a service culture underpinned by core values representing the ideology of its people. We
believe in our people alignment to these values critical to our success.
Our Strategic Themes:
Our Clients:
Provide the highest quality care and support for our existing and future clients.
Our People:
Recognise our staff is our greatest resource in providing the care and respect our clients
deserve.
Position Description Food Service Asst Level 2 Page 1 of 6
Our Finances:
Maintain financial sustainability enabling OneCare to thrive in an open and competitive
marketplace.
Our Governance:
Provide effective governance facilitating collaboration between all people within our
organisation.
Organisational Environment:
OneCare is governed by a Board of six Directors and managed by the CEO who oversees the operations and
corporate areas. Operations are responsible for the delivery of aged care and home care services across the
State. This incorporates Bishop Davies Court and Barossa Park Lodge in the South and The Manor Complex,
Rubicon Grove and Umina Park in the North/North West plus state-wide Home Care programs. The
effectiveness of these services is managed by each Business Unit Manager through appropriate planning,
resourcing, networking, monitoring, community consultation and clinical decision making to ensure that services
meet our client needs. Corporate has statewide responsibility for high level resources, policy and risk
management, financial stewardship, delivery of systems and business frameworks, governance and internal
service provision.
Role of the Business Unit:
Umina Park offers coordinated and delivered care services aimed at providing quality outcomes to individuals
who choose to reside at the facility.
Position Purpose:
The Food Services Assistant organizes, delivers, prepares meals, snacks and beverages to suit the individual
dietary needs of residents and menu choices and also ensures the undertaking of daily cleaning tasks in
accordance with relevant OneCare standards, plans and guidelines.
Position Accountability:
The Food Services Assistant is responsible for ensuring all residents dietary needs are met, and all relevant
schedules are checked and signed off daily in accordance with relevant standards, plans and guidelines.
The position reports to the Catering Supervisor Umina Park.
.
.
Position Description Food Service Asst Level 2 Page 2 of 6
Key Result Areas
Competencies
1. Client and Customer Service
Critical Tasks
Measures
Acts with clients and customers in mind.
Establishes and maintains effective relationships with clients and
customers and gains their trust and respect.
Follows and supports guidelines to ensure the dietary needs of
clients are met
Maintain confidentiality.
Acts with sensitivity and respect when dealing with clients
Focuses and understands the clients and customer’s needs and satisfaction.
Demonstrates an understanding of newly presented information
Minimal complaints received from clients and customers
Dietary needs of clients are met
2. Communication
Critical Tasks
Measures
Provides clear, accurate and relevant information to clients and
team as required
Effectively liaise with clients and staff
Engages in effective communication with other staff
Effectively communicates and engages with other members of
the team in the ongoing care of clients
Achieve identified goals related to food service outcomes for clients
and the facility
Teams are working well together and achieving expected outcomes
to a high standard
Share expertise and knowledge with colleagues to achieve improved food
service outcomes.
Writes clearly, succinctly and factually
Accepts and tackles competing goals by formulating priorities,
communicating with stakeholders, and collaborating with staff.
Sets appropriate standards of behavior and motivates and empowers to
achieve effective outcomes.
3. Working with People
Critical Tasks
Measures
Works collaboratively with the team to ensure the effective
delivery of food services
Relates well with people at all levels
Effectively listen and communicate with the team
Positive workplace with engaged staff
Listens and consults others and communicates in a positive manner
Acts in a manner consistent with the organizational values, so that high
quality outcomes are generated.
Motivates staff to resolve grievances within the workplace with each other
in a respectful and positive manner.
Personifies a positive outlook to teams and to clients during times of
pressure and change.
4. Resource Management
Critical Tasks
Effectively utilize material resources and ensures correct care
and use of equipment
Measures
Achieve budget targets
Position Description Food Service Asst Level 2
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Motivates team to contribute to a positive work based culture
Key Result Areas
Competencies
Team achieves expected outcomes to a high standard
5. Risk and Compliance Management
Critical Tasks
Measures
Ensure systems providing food services are compliant with all
relevant legislation.
Maintain accreditation status and food safety auditing, so it is
maintained in accordance with the Aged Care legislation, and
guidelines across all relevant standards.
Ensure a proactive and safe work environment is maintained with
workplace health safety policies and procedures in place.
No breaches to legislation
WHS risks identified and mitigation strategies documented and
reported.
Position Description Food Service Asst Level 2
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Demonstrates knowledge of food services to deliver safe and high quality
meals to clients
Minimises risk and continually monitors and improves health outcomes.
Experience
Essential (for job success)
Desirable (for job success)
Competency Based Framework
Working with people
Coping with pressure and setbacks
Delivering results and meeting customer expectations
Planning and Organising
Adapting and responding to change
Presenting and communicating information
Achieving personal work goals and objectives
Deciding and Initiating Action
Following instructions and procedures
Adhering to principles and values
Writing and reporting
Creating and innovating
Qualifications
Essential
Desirable
Performance Review:
There is a 3 month qualifying period with negotiated expectations for all positions within OneCare. An annual
performance review is conducted with all staff.
Professional Development:
All employees are provided with the opportunity to attend, and expected to attend, agreed training courses as
identified through self-evaluation, discussion with position supervisor/manager, annual review or other
appropriate methods.
Position Description Food Service Asst Level 2
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Work Health and Safety:
At OneCare our health and safety vision is:
“Everyone goes home safe and well each day”
As an employee of OneCare you are required to take reasonable care of your own health and safety and the
health and safety of anyone else who may be affected by your acts or omissions at the workplace. All
employees must co-operate with management, the relevant WH&S Committee and representatives at their site
with respect to action taken to comply with WH&S requirements.
Inherent Requirements of the Position:




Appointment to this position will be subject to a National Police Check.
A commitment and understanding of the principles and practices of cultural competence.
A sound working knowledge of computers and Microsoft programs.
Requires a current driver’s license as there is travel within the State
Statement of Duties


Work and comply with to food safety program/schedules at facility
Adhere to duties list at facility relevant to role
Position Description Food Service Asst Level 2
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