POSITION DESCRIPTION
POSITION TITLE
Extended Care Assistant
BUSINESS UNIT
Umina Park
LOCATION
Burnie, Tasmania
CLASSIFICATION
General Staff EA Level 4
TYPE OF EMPLOYMENT
Permanent Full Time, Part Time and Casual
REPORTS TO
Enrolled Nurse
DIRECT REPORTS
Nil
OneCare:
OneCare Limited is a non-for-profit Aged Care organisation that works to the highest ethical standards in order to
produce high quality, best practice outcomes for its customers and their families. OneCare delivers its customer
focused services through its people. At OneCare we believe our employees and volunteers are the service and
the brand and they promote our organsiational values that embrace a service excellence culture.
Our Statement of Purpose:
OneCare exists so that communities throughout Tasmania have access to best practice care for the aged, sick,
terminally ill, people with a disability and those with special needs who require assistance for daily living.
Our values:
OneCare embraces a service culture underpinned by core values representing the ideology of its people. We
believe in our people alignment to these values critical to our success.
Our Strategic Themes:
Our Clients:
Provide the highest quality care and support for our existing and future clients.
Our People:
Recognise our staff is our greatest resource in providing the care and respect our clients
deserve.
Position Description Extended Care Assistant Level 4 Page 1 of 6
Our Finances:
Maintain financial sustainability enabling OneCare to thrive in an open and competitive
marketplace.
Our Governance:
Provide effective governance facilitating collaboration between all people within our
organisation.
Organisational Environment:
OneCare is governed by a Board of six Directors and managed by the CEO who oversees the operations and
corporate areas. Operations are responsible for the delivery of aged care and home care services across the
State. This incorporates Bishop Davies Court and Barossa Park Lodge in the South and The Manor Complex,
Rubicon Grove and Umina Park in the North/North West plus state-wide Home Care programs. The
effectiveness of these services is managed by each Business Unit Manager through appropriate planning,
resourcing, networking, monitoring, community consultation and clinical decision making to ensure that services
meet our client needs. Corporate has statewide responsibility for high level resources, policy and risk
management, financial stewardship, delivery of systems and business frameworks, governance and internal
service provision.
Role of the Business Unit:
Umina Park offers coordinated and delivered care services aimed at providing quality outcomes to individuals
who choose to reside at the facility.
Position Purpose:
The Extended Care Assistant is to provide direct holistic care to residents in accordance with OneCare
standards, plans and guidelines.
Position Accountability:
The Extended Care Assistant is accountable for ensuring that the day to day holistic care of residents is in
accordance with guidelines.
The position reports to the Enrolled Nurse, Umina Park.
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Position Description Extended Care Assistant Level 4 Page 2 of 6
Key Result Areas
Competencies
1. Client and Customer Service
Critical Tasks
Measures
Acts with clients and customers in mind.
Establishes and maintains effective relationships with clients and
customers and gains their trust and respect.
Follows and supports care plans and guidelines to ensure the
needs of clients are met
Complaints received are acted upon in a timely fashion
The care and lifestyle choices and needs of individual clients are
met
Positive results received from customer satisfaction surveys and
family and client consultation process
Maintain confidentiality.
Acts with sensitivity and respect when dealing with clients’ personalized care
needs.
Focuses and understands the clients and customer’s needs, choices and
satisfaction.
Demonstrates an understanding of newly presented information
Gains clear agreement from others in relation to client service delivery
Interacts in a way that promotes openness and trust and gives clients
confidence in the service delivery.
Personifies the OneCare brand positively and engagingly
2. Communication
Critical Tasks
Measures
Provides clear, accurate and relevant information to clients and
team as required
Effectively liaise with clients and staff both verbally and in
writing.
Engages in effective communication with other care staff
Effectively communicates and engages with other members of
the team in the ongoing care of clients
Achieve identified goals related to care outcomes for clients
Teams are working well together and achieving expected outcomes
to a high standard
Reads and Responds to communication
Uses negotiation skills and adaptability to encourage recognition of joint
concerns, collaboration and to influence success of outcomes.
Build networks to increase knowledge base.
Share expertise and knowledge with colleagues to achieve improved care
outcomes.
Writes clearly, succinctly and factually
Accepts and tackles competing goals by formulating priorities,
communicating with stakeholders, and collaborating with staff.
Sets appropriate standards of behavior and motivates and empowers to
achieve effective outcomes.
3. Working with People
Critical Tasks
Measures
Works collaboratively with the team to ensure the effective
delivery of care services
Relates well with people at all levels
Effectively listen and communicate with the team
Positive workplace with engaged staff
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Listens and consults others and communicates in a positive manner
Acts in a manner consistent with the organizational values, so that high
quality outcomes are generated.
Motivates staff to resolve grievances within the workplace with each other
in a respectful and positive manner.
Personifies a positive outlook to teams and to clients during times of
pressure and change.
Key Result Areas
Competencies
4. Resource Management
Critical Tasks
Effectively utilize material resources
Measures
Achieve budget targets
Team achieves expected outcomes to a high standard
Motivates team to contribute to a performance based culture by aligning
organisation and individual and team objectives.
Harmonises people, work and systems within teams to meet OneCare’s
Strategic direction.
5. Risk and Compliance Management
Critical Tasks
Measures
Ensure systems providing care is compliant with all relevant
legislation.
Maintain accreditation status so it is maintained in accordance
with the Aged Care legislation and guidelines across all relevant
standards.
Ensure a proactive and safe work environment is maintained with
workplace health and safety policies and procedures are in place.
No breaches to legislation
WHS risks identified and mitigation strategies documented and
reported.
Position Description Extended Care Assistant Level 4
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Demonstrates current knowledge of aged care provision and work
practices to provide a safe service to clients and staff
Minimises risk and continually monitors and improves health and safety
outcomes.
Experience
Essential (for job success)
Desirable (for job success)
Competency Based Framework
Working with people
Coping with pressure and setbacks
Delivering results and meeting customer expectations
Adhering to principles and values
Adapting and responding to change
Achieving personal work goals and objectives
Following instructions and procedures
Planning and organising
Writing and reporting
Effectively communicates information to others
Qualifications
Essential
Desirable
Certificate III in Aged Care or equivalent
Performance Review:
There is a 3 month qualifying period with negotiated expectations for all positions within OneCare. An annual
performance review is conducted with all staff.
Professional Development:
All employees are provided with the opportunity to attend, and expected to attend, agreed training courses as
identified through self-evaluation, discussion with position supervisor/manager, annual review or other
appropriate methods.
Position Description Extended Care Assistant Level 4
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Work Health and Safety:
At OneCare our health and safety vision is:
“Everyone goes home safe and well each day”
As an employee of OneCare you are required to take reasonable care of your own health and safety and the
health and safety of anyone else who may be affected by your acts or omissions at the workplace. All
employees must co-operate with management, the relevant WH&S Committee and representatives at their site
with respect to action taken to comply with WH&S requirements.
Inherent Requirements of the Position:
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Appointment to this position will be subject to a National Police Check.
A commitment and understanding of the principles and practices of cultural competence.
A sound working knowledge of computers and Microsoft programs.
Requires a current driver’s license as there is travel within the State
Statement of Duties
Position Description Extended Care Assistant Level 4
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