1. science
2. ecology
3. waste management
4. recycling

NCS Global Corporate Presentation
v. 4.1.2015
© 2015 Newport Computer Services, Inc.
What we do
How we do it
Our guarantees
Standards we observe
Contact and Social Media
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ASSET
RECOVERY
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SECURE
DATA
DESTRUCTION
PARTS
HARVESTING
REMARKETING
E-WASTE
RECYCLING
NCS Global Hubs
Rochester, New Hampshire
Morrisville, North Carolina
Please note: E-waste accepted at our US locations is always processed domestically,
and never shipped overseas for disposal.
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We are continually adding new partners both domestically and globally – if you don’t see the area where you have recycling needs, talk to us and let us see if we can help
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What we do
How we do it
Our guarantees
Standards we observe
Contact & Social Media
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IN
• on-site data destruction
• ship to our facility
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AUDIT
TEST
• capture basic asset info
• sort per triage guidelines
• generate receipt report
• in-depth system analysis
• value determination
• generate report and
certificate of disposal
OUT
•
•
•
•
refurbish units
harvest for parts
remarketing/resale
recycle (downstream)
* http://www.adisa.us.com/adisa-product-claims-testing/
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•
Automates Hard Drive sanitation (multi-pass
overwrite) for both traditional (magnetic) and
Solid State Hard Drives (SSD)
•
Interrogates BIOS data with triage guidelines,
to automate disposition
•
Logs and tracks all transactions for QC
•
Certified by ADISA for meeting ADISA Risk
Levels for sanitizing data*. Also verified for
code integrity and output compliance
•
Compliance: DoD 5220.22-M,
NIST 800-88, HIPAA, SOX
•
Designed by NCS Global
The NCS Global process maximizes:
– Security
• Rigorous hiring process & security systems (to NAID standard)
• Extensive quality control
– Value
• Refurbishing and parts harvesting
• In-depth testing
– Efficiency
• Strict Service Level Agreements (SLAs)
• Fast turnaround time
The NCS Global process minimizes:
– Environmental impact
• Zero landfill impact
• We are e-Stewards® & R2/RIOS™ certified
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What we do
How we do it
Our guarantees
Standards we observe
Contact & Social Media
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Our service level agreement (SLA) guarantees:
– Total data security
• Data sanitization, degauss or shred
• HIPAA/NIST/DoD/SOX compliant
– Value returned
• Predetermined pricing
• Revenue share/consignment model
• Hybrid model
– Fast, reliable processing
• We settle within 30 days of asset receipt
• Multiple layers of quality control and reconciliation
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NCS Global only employs accountable partners
– Identification of downstream partners
• Strict downstream vetting process:
Downstream questionnaire/site visits and audits
Signed agreement (in conformance with client SLA)
– Verifiable documentation of materials disposition
• First tier and all subsequent partners
• End-to-end reconciliation
– Quarterly reconciliation of downstream activity
• Mass/material balance (inflow-outflow)
– Highest levels of insurance
• Environmental insurance of $10MM
• Technology insurance (including network & information security) of $5MM
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NCS Global keeps you in the loop:
– Customizable reporting
– Start-to-finish asset level tracking (by serial number)
– Itemized receipt and settlement reports:
• Asset specifications
• Testing results
• Fees
• Value returned
• Disposition
– Certificate of recycling/disposal
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The majority of NCS Global’s clients rated
their satisfaction level* as “Very Satisfied”!
Very Satisfied
Satisfied
Somewhat Unsatisfied
*Spring 2015 Customer Satisfaction Survey
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Overall ease of
process
Processing/shipping
fees
Value quoted for
product
Customer service
response time
Recycling items quick
& easy
Unsatisfied
What we do
How we do it
Our guarantees
Standards we observe
Contact & Social Media
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MBE
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Performance Track Award
DBE
What e-Stewards and R2 / RIOS certifications means to us:
– No disposal shortcuts allowed
• We ask our recyclers hard questions about their disposal process
• We track material from the moment it leaves our dock
– Complete downstream transparency
• We interview, visit & audit all of our downstream vendors on an on-going basis
• Start-to-finish reconciliation and visibility with material balance
– We're ahead of the game
• Future-proofing our business with stringent standards
• NCS Global was one of only three North American firms to receive the first round of
e-Stewards certifications in 2010
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Parts harvested by triage guidelines
– We maintain a large inventory of parts (50,000+)
– Over 5,000 unique SKUs
– 90 day warranty on parts
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Large, satisfied customer base
– 500+ active customers
• Majority are return customers
• 99.3% customer satisfaction in independent survey
Low returns (<1%)
– Process improvement & testing ensure high quality
• Manufacturer spec diagnostic testing
• On-going cycle count and purging
Asset Refurbishing
– Laptop/desktop/server/
IT peripherals
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− "NCS Global completely understands what customer service means,
and they could be used as a model for other companies to follow."
− "Quick and Easy"
− "NCS Global has always been exceptionally easy to work with Nothing needs to be improved, in my opinion!"
− "Always great working with NCS"
− "Keep up the good work"
− "Completely happy"
− "Don't change"
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*Spring 2015 Customer Satisfaction Survey
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Phone:
1.603.926.4300
1.800.545.ITAD
Email: [email protected]
NCS Global
NCS Global
NCS Global
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