SN AP SH OT BENCHMARKING A look into how the EDUCAUSE Core Data Service (CDS) can inform institutional planning with benchmarks of IT financials, staffing, and services. Learn more at www.educause.edu/coredata ED U CA US E RE SE AR C H TO INFORM PLANNING Benchmarks of IT financials can help IT leaders answer the following questions: Central IT spending per institutional FTE Central IT spending as a percentage of institutional expenses 10% 8 75th percentile 4 $1,422 4.4% $1,133 4.8% 4.3% $936 25th percentile 3.2% $714 0% $875 3.7% $538 2 AA BA MA public MA private “ What is an appropriate mix of spending? DR public Staff per 1,000 institutional FTE 2,000 1,500 ” Joel Hartman • Vice Provost and CIO • University of Central Florida 34% 13% grow 6% transform 2% Information security OPERATING/CAPITAL MIX run 9% Capital FY 2009/10 ” $873 Training costs per IT FTE, FY 2009/10 to FY 2013/14 Noncompensation 54% Compensation Benchmarks of IT services can help IT leaders answer the following questions: How mature are IT services at other institutions? What vendors are other institutions using? ORGANIZATIONAL CAPACITY TO DELIVER IT SERVICES ss ce s uc gie s t lo en no udech t S t optimized managed defined IT risk management “ IT go ve r na repeatable absent/ ad hoc ics 79% Educational technology services 4% Roxanne Crowley • Financial Officer, Office of Technology• Southern Methodist University yt RUN/GROW/TRANSFORM MIX 10% “ MEASURE TOTAL COST OF SERVICES. al An IT support services Data centers 13% 10.6 nc e h rc ng ea uti s p Reom c 45% Market share data on 50 different information systems can help inform decision making during system upgrades. Moodle (Moodle Trust) 14% Brightspace Sakai CLE 7% Moodlerooms Joule Instructure Canvas Other 4% 6% We used CDS as a source of information regarding the CURRENT STATUS OF APPLICATION SYSTEMS (and plans to upgrade). MARKET SHARE OF LMS SYSTEMS Blackboard Learn Information security 15% Knowing what peers are spending on staff training can help IT leaders budget for updating the skillsets of existing staff. 75th percentile FY 2013/14 SERVICES IT DOMAIN MIX 18% 7.7 500 CDS data INFORM Communications infrastructure services median $1,076 1,000 in areas such as academic, administrative, or research IT. Information systems 5.5 We benchmark staffing levels as part of our ongoing efforts to $0 DR private 25th percentile $2,500 TECHNOLOGY DEVELOPMENT AND RESOURCE ALLOCATION Evaluating a budget across several different breakdowns can help uncover the right blend of innovation spending to operating spending for all areas of information technology. What is an appropriate budget to train current staff? Central IT FTEs per 1,000 institutional FTEs provides a view into the level of IT support an institution’s people receive. This metric can also be used to quickly estimate a benchmark for total central IT staff FTE. Metrics on central IT spending per institutional FTE and central IT spending as a percentage of institutional expenses can help set a baseline for central IT budget based on the type, population, and budget of the institution. median 5.5% Benchmarks of IT staffing can help IT leaders answer the following questions: What is a practical range for staff size? What is a practical range for central IT budget? 6 STAFFING E -learning FINANCIALS ” Samantha Singhal • Director, Planning and Administration • University of Rochester 15% 7% Homegrown Solution 1% SYSTEMS MOST LIKELY TO BE REPLACED IN THE NEXT THREE YEARS Customer relationship management 27% 25% IT service desk management E-mail: faculty/staff Web content management 22% 21%