EDUCAUSE Research Snapshot: Benchmarking to Inform Planning

SN
AP
SH
OT
BENCHMARKING
A look into how the EDUCAUSE Core Data Service (CDS) can inform
institutional planning with benchmarks of IT financials, staffing, and services.
Learn more at www.educause.edu/coredata
ED
U
CA
US
E
RE
SE
AR
C
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TO INFORM PLANNING
Benchmarks of IT financials can help IT leaders answer the following
questions:
Central IT spending per institutional FTE
Central IT spending as a percentage of
institutional expenses
10%
8
75th percentile
4
$1,422
4.4%
$1,133
4.8%
4.3%
$936
25th percentile
3.2%
$714
0%
$875
3.7%
$538
2
AA
BA
MA
public
MA
private
“
What is an appropriate
mix of spending?
DR
public
Staff per 1,000 institutional FTE
2,000
1,500
”
Joel Hartman • Vice Provost and CIO • University of Central Florida
34%
13% grow
6% transform
2%
Information
security
OPERATING/CAPITAL MIX
run
9%
Capital
FY 2009/10
”
$873
Training costs per IT FTE,
FY 2009/10 to FY 2013/14
Noncompensation
54%
Compensation
Benchmarks of IT services can help IT leaders answer the following questions:
How mature are IT services
at other institutions?
What vendors are other institutions using?
ORGANIZATIONAL CAPACITY TO
DELIVER IT SERVICES
ss
ce s
uc gie
s
t lo
en no
udech
t
S t
optimized
managed
defined
IT risk
management
“
IT
go
ve
r
na
repeatable
absent/
ad hoc
ics
79%
Educational technology
services
4%
Roxanne Crowley • Financial Officer, Office of Technology•
Southern Methodist University
yt
RUN/GROW/TRANSFORM MIX
10%
“
MEASURE TOTAL COST OF SERVICES.
al
An
IT support services
Data
centers
13%
10.6
nc
e
h
rc ng
ea uti
s
p
Reom
c
45%
Market share data on 50
different information
systems can help inform
decision making during
system upgrades.
Moodle (Moodle Trust)
14%
Brightspace
Sakai CLE
7%
Moodlerooms
Joule
Instructure
Canvas
Other
4%
6%
We used CDS as a source of
information regarding the
CURRENT STATUS OF
APPLICATION SYSTEMS
(and plans to upgrade).
MARKET
SHARE
OF LMS
SYSTEMS
Blackboard Learn
Information
security
15%
Knowing what peers are spending on staff training can help IT leaders
budget for updating the skillsets of existing staff.
75th percentile
FY 2013/14
SERVICES
IT DOMAIN MIX
18%
7.7
500
CDS data INFORM
Communications
infrastructure services
median
$1,076
1,000
in areas such as academic, administrative, or research IT.
Information systems
5.5
We benchmark staffing levels as part of our ongoing efforts to
$0
DR
private
25th percentile
$2,500
TECHNOLOGY
DEVELOPMENT AND RESOURCE ALLOCATION
Evaluating a budget across several different breakdowns can help uncover
the right blend of innovation spending to operating spending for all areas of
information technology.
What is an appropriate
budget to train current staff?
Central IT FTEs per 1,000 institutional FTEs provides a view into the level of IT support an institution’s
people receive. This metric can also be used to quickly estimate a benchmark for total central IT staff FTE.
Metrics on central IT spending per institutional FTE and central IT spending as a percentage of institutional expenses can help set a baseline for central IT budget based on the type, population,
and budget of the institution.
median
5.5%
Benchmarks of IT staffing can help IT leaders answer the following questions:
What is a practical range for staff size?
What is a practical range for central IT budget?
6
STAFFING
E -learning
FINANCIALS
”
Samantha Singhal •
Director, Planning and Administration •
University of Rochester
15%
7%
Homegrown Solution 1%
SYSTEMS MOST LIKELY TO BE REPLACED
IN THE NEXT THREE YEARS
Customer relationship management
27%
25%
IT service desk management
E-mail: faculty/staff
Web content management
22%
21%