2015 User Conference
Getting the Most out of OP
April 23 & 25, 2015
Presented by:
Rena Lekfowitz PA-C
Director of Training
EHR Session
End Goal:
Practice Transformation!
2015 Office Practicum User Conference
Agenda:
▪ Identify Hybrid Workflows
▪ Identify features you have not yet
implemented
▪ Identify obstacles to going 100% electronic
▪ Share strategies for implementing electronic
workflows
2015 Office Practicum User Conference
Advantages of Going 100% Electronic
▪ Improve efficiencies
▪ Reduce opportunities for medical
errors→ all patient data in one place
2015 Office Practicum User Conference
Discussion:
What are other Benefits?
2015 Office Practicum User Conference
Discussion:
What are other Benefits?
2015 Office Practicum User Conference
Envision 100% Electronic Workflow
2015 Office Practicum User Conference
Envision 100% Electronic Workflow
2015 Office Practicum User Conference
Features to get you there...
2015 Office Practicum User Conference
Features to get you there...
2015 Office Practicum User Conference
Features to get you there...
2015 Office Practicum User Conference
Let’s Start with an Analysis
Maybe we won’t go there….
2015 Office Practicum User Conference
Instead Let’s Try a SWOT Analysis:
2015 Office Practicum User Conference
Hands On:
▪ Complete your SWOT Worksheet
independently (10min)
▪ Then meet with your group and develop
strategies for electronic workflows (10 min)
▪ Write ideas on Flip Chart
▪ Come together to share
2015 Office Practicum User Conference
Group Discussion:
2015 Office Practicum User Conference
Group Discussion:
Do your current devices and location of devices
help or hinder your workflow?
➔ Is there a kiosk in the waiting room
➔ How far do staff have to go to enter data
➔ Providers: computer in room or laptop
➔ Do all staff who input data have a device
➔ Is it the right device for the task
➔ Are all staff and providers comfortable with
their device
2015 Office Practicum User Conference
Group Discussion:
Front Desk:
Where’s the paper and why?
➔ Consents
➔ Referrals
Do you recognize this
➔ Messaging
computer?
➔ Superbills
➔ Post its
➔ Appt Confirmations
➔ Recalls
2015 Office Practicum User Conference
Group Discussion:
Clinical Staff:
Where’s the paper?
➔ Recording on vitals/vaccines/lab results on
paper and then entering in OP?
➔ Clipboards in the office
➔ Consider Vital Machine integrated with OP*
*Welch Allyn Spots Vital LXi
2015 Office Practicum User Conference
Group Discussion:
Providers:
➔ Tasks to communicate
➔ Computer in the room
➔ Labs and Specialist letters reviewed on paper
➔ Not comfortable charting in computer
➔ Templates not customized for your workflow
➔ Med Import Hx
➔ Med Reconciliation
➔ Med favorites set up
➔ Pharmacies favorites set up
2015 Office Practicum User Conference
And Most Importantly...
How does your practice approach change?
2015 Office Practicum User Conference
How will you Adapt….
Ongoing Implementation Team for CQI
➔Periodic Practice Assessment
➔Plan for new feature implementation
➔Sets Timelines and Milestones
➔Super Users for each department
2015 Office Practicum User Conference
How will you Adapt….
➔Internal training for new staff and providers
➔Ongoing training for staff and providers
◆ Prepare for updates:
● Time for review of videos
● Discuss implications for practice
● Adjust workflows
➔Formal practice wide communication channels
➔Consider surveying your patients for input and
ideas
2015 Office Practicum User Conference
Group Discussion:
Strategies for Next Steps:
2015 Office Practicum User Conference
Take the Challenge:
➔ Designate your Ongoing Implementation Team
➔ Designate your Super Users
➔ Define a minimum of 1 new feature you will
implement with Go-Live date
➔ Redesign a minimum of 1 workflow to go
electronic with Go-Live date
➔ Share your successes on the listserv
2015 Office Practicum User Conference
2015 Office Practicum User Conference
2015 Office Practicum User Conference
We want your feedback!
2015 Office Practicum User Conference