WEDDING RECEPTION
FREQUENTLY ASKED QUESTIONS
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OUR CLUBS
EXPECTED CHARGES
AVAILABLE DISCOUNTS
SECURING THE DATE
PAYMENTS
CERMEMONIES
PHOTOGRAPHY
RECEPTION ROOM
PRIVACY
ROOM SET UPS
TABLE DECORATION
ROOM DECORATION
BAR OPTIONS
FOOD OPTIONS
FOOD & BEVERAGE POLICIES
MENU TASTINGS
MENU PLANNING
FOOD & BEVERAGE SERVICE
VENDORS
GUEST SERVICES
LODGING OPTIONS
TRANSPORTATION
GOLF OPTIONS
UNFORESEEN EVENTS
OUR CLUBS
Can I hold my event at your club even though I’m not a member?
Yes! There is no need to be a member or have a member sponsor your event. The Shadows & Greystone Golf Clubs are not private
courses.
Can I just take my wedding photos at your club?
Our scenic wedding photo opportunities are reserved for parties holding receptions at our clubs.
Can I have just my ceremony at your club?
Ceremony locations are reserved for parties holding receptions at our club.
Can I have just my reception at your club with the ceremony elsewhere?
Yes! We host receptions with ceremonies off site all the time!
Do you have a professional event coordinator I can work with in the planning process?
Yes! All of our facilities have an assigned Event Coordinator that will help organize your event timing and services. This person will
create a detailed event order outlining all activities for the time guests are on property.
Is there a manager for the day of my event that I can rely on to execute my event order and direct my guests?
Yes! Our dining services have an assigned Manager on Duty including a Club Manager, Banquet Captain and Event Coordinator. The
entire management team for The Shadows & Greystone consists of dedicated professionals.
Can my bridal shower and rehearsal dinner be accommodated?
Yes! All three clubs have dining space that can accommodate smaller events such as these. Discounts are available for showers and
rehearsal dinners if you host your wedding reception with us!
EXPECTED CHARGES
Are receptions affordable at your club? How much are your wedding packages? How much does it cost per person?
Yes! Our clubs offer many ways to organize a successful yet still affordable event. Ask us for a copy of our helpful “Wedding Cost
Examples” worksheet. It’s a quick way to figure out how much your event may cost at our clubs!
For in-season, peak time events: Dinner options still start as low as $30/person. Bar spending can be adjusted to your preferences
and expected consumption. Open bars could be as low $20/person. Tax, service charge and gratuity will be added to all food and
beverage pricing. Your event could end up costing $50 - $150/person. It’s up to your preferences and budget! Please ask us what
required minimums there are for peak time events.
In non-peak months and for off days like a Friday or Sunday: Food and beverage will be discounted 10% - 25% depending on your
flexibility for day of the week and time of the year. Required minimums are lowered during these periods, so ask us for detailed
ways to save!
What do you charge for ceremonies?
The scenic spaces we offer overlook signature features of our golf courses. Allow us to set up the chairs and reserve a scenic view
for your nuptials! We’ll even reserve a space for you to rehearse the day before and a private room for the bride to prepare. $750
plus tax.
Is there a charge for photography?
Take advantage of the golf course landscape and turn it into wedding memories! There is no photography site fee when you book a
reception with our clubs. Ask us for recommendations on the best locations for photo opportunities.
Do you have room fees? Set Up Fees? Linen Fees? Plate Charges? Cake Cutting Fee?
We do not charge for each individual service provided. Instead, a onetime Site Fee is charged to cover custom room staging, house
supplies (linens, centerpieces, china, glassware, silverware, tables, chairs), valet service, cake cutting, your reception accessory
storage, etc. This site fee allows for a reception length of 6 hours. $1000 plus tax.
What else will I be paying for?
There are no hidden charges or extra fees. The charges you should expect for a wedding event held at our clubs include:
•Food (Tax, Service Charge, Gratuity)
•Beverage (Tax, Service Charge, Gratuity)
•Site Fee (Tax)
•Ceremony Fee if holding on-site (Tax)
•Rental Fee’s if extra equipment is required (Tax)
•Reception Time Fee if extending past 6 hours (Tax)
AVAILABLE DISCOUNTS
Are there discounts offered for Friday Receptions? Sundays? Off peak days and months?
Yes! If you are flexible with times and dates we can help you save 10% - 25% off of standard menu pricing! Please ask us what
discounts are available for your desired dates.
Can I save money by holding multiple events at your facilities like our shower or rehearsal dinner?
Yes! We will discount your rehearsal dinner or bridal shower 10% if you host a wedding reception with us.
How else can I save money?
People hosting other events with us such as a golf tournament have saved 10% on their reception. For parents of the engaged,
we’ve even discounted the reception if they’ve held a previous reception with us for one of their other children! Many ways to
save!
SECURING THE DATE
Can I put a hold on a date(s)?
Yes! We can put a date on hold for you for up to one week. During that week, we will call you if another party has interest. You will
have the first opportunity to claim the date officially with a deposit or pass the date on to someone else.
What do I need to do in order to secure the date I want?
A signed wedding contract and deposit will secure the date.
How much deposit is required to secure my date?
The following deposits are required for each facility:
•Shadow Lake Clubhouse: $2000
•Shadow Lake Garden Tent: $1000
•Greystone Waterside Tent: $1000
Is this deposit refundable?
The initial deposit is non-refundable.
How do I know you won’t give my date away?
In addition to the detailed contract and event order that will be signed by both you and our club, you will also receive a dated
receipt for your initial deposit and a photocopy of the page in our master calendar showing your event information written in for the
reserved space and date.
Will I get a contract in writing outlining our agreements?
Yes! It will be very detailed including the most important facts you read here in the FAQ. It will be reviewed at length when you
secure your date.
PAYMENTS
When do I have to make payments?
After initial deposit, a matching deposit is due 6 months prior. 30 days prior to the event, 50% of the balance is due. Final payment
is due 3 days prior.
Will you remind me when payments are due?
Upon securing your date, the club will give you a “Wedding Prep Scheduler” that lists all the dates payments are due as well as all
the responsibilities both you and the club will need to commit to throughout the process.
What forms of payment do you accept?
Cash, bank check, VISA, Mastercard and Amex.
Can I use a personal check?
Personal checks can be used for all deposits. Personal checks can only be used on final payment 2 weeks prior to the event date. No
exceptions.
Are any of these payments refundable if I have to cancel?
Additional payments after the initial deposit are refunded only when the site can be rebooked on the same date for a party of equal
or greater value.
CEREMONIES
Do your clubs provide locations for ceremonies to be performed?
Yes! We offer scenic locations to accommodate your reception.
Are chairs provided?
Yes! White padded folding chairs are provided at each club. You may rent another selection if your party prefers.
How can this area be decorated?
You may provide an arbor or arch, a runner, sheppard’s hooks, candles, chair sashes and/or flowers to decorate the area.
How early can the area be accessed to be decorated?
Ceremony chairs will be set up 1.5 – 2 hours before your ceremony time. Decoration may be dropped off the week of your event.
Who will decorate the area?
The bridal party needs to assign a family member, friend or decorating professional to decorate the area as desired. All equipment
and decorating methods need to be authorized by the club beforehand.
Can my guests throw rice? Rose petals?
Natural rose petals are OK. Nothing food related or artificial please.
What if we expect inclement weather?
About 10 days from the ceremony, your event coordinator will review the forecast for your wedding day. At that time options can
be discussed including alternate covered locations and tent rentals.
Can I have my ceremony rehearsal at your club?
Yes! Please schedule a day and time to do so. The space reserved may not necessarily be the actual ceremony space, but it wil be
sufficient enough for your party and officiant to review the process.
Who will organize my bridal party during rehearsal and actual ceremony?
The officiant should be present to organize this process. If not, a dedicated family member or friend should be experienced or do
research to assist your bridal party rehearsal.
Is there a place for my party to get dressed and prepare before the ceremony?
Yes! Our clubs offer space for the bride and bridesmaids to prepare.
How early can we arrive before the ceremony?
The bride typically arrive 3 hours prior to prepare. Guests typically arrive 15 – 30 minutes prior to scheduled ceremony time.
Can we have food and beverage service while we are preparing for the ceremony?
Yes! Speak with your event coordinator for options in the private bride/bridesmaid space as well as for the groom/groomsman at
the club’s bar or patio.
Can we have a receiving line after the ceremony?
Yes! However if your ceremony is off site, we recommend organizing a receiving line at that site. If your ceremony is on site at our
club, typical brides and grooms forgo the receiving line and visit table to table during dinner service.
PHOTOGRAPHY
Where can photos be taken at your clubs?
All photo opportunities are within walking distance around the perimeter of the club. For your safety, we do not allow parties to be
on the course itself.
Can we drive golf carts?
Golf carts can be used as photograph props but for your safety, they cannot be driven. They are reserved only for golf activity.
When are photos typically taken?
If you are having a ceremony on-site, photos are taken immediately after the ceremony as the cocktail hour starts. If your ceremony
is off-site, photographs should be taken immediately upon arrival of the wedding party .
Will the bridal party miss out on the cocktail hour?
No! We assign a service staff member to the bridal party during pictures. They will provide cocktails and hand pass hors d’ oeuvres
so the bridal party can enjoy the cocktail hour too!
WEDDING RECEPTION VENUE
What are my venue options for hosting a reception at one of your clubs?
The most popular venues we offer include the Shadow Lake Clubhouse, Shadow Lake Garden Tent and Greystone Waterside Tent.
How many people can be accommodated?
•Shadow Lake Clubhouse: 240 person capacity
•Shadow Lake Garden Tent: 180 person capacity
•Greystone Waterside Tent: 240 person capacity
Which venue is better?
Each venue offers a unique setting. We recommend a tour of all areas.
How long do I have the venue for?
Starting with the beginning of cocktail hour, receptions are allowed 6 hours.
Can I go longer than this allotted time?
Yes! A fee of $350 (plus Tax) will be added to your bill for an additional hour of reception time.
What if it rains? How will my guests stay dry?
For Clubhouse events, valet service is available and a coat room is accessible. For Tent events, we provide covered tent entries and
walls that can be secured so wind does not push rain into the reception area. Provisions should be made by party and guests
knowing they will spend time outside.
What if it’s cold? How will my guests stay warm?
Clubhouse events are benefitted from an interior HVAC system with settings that can be changed as needed. Tent events are
provided one complimentary heater that needs to be reserved prior to event day to insure its availability. Proper attire is
encouraged for all guests for as much as we try to heat the area, some people may still feel cold without proper clothing and
apparel.
When will the room be ready for guests?
Your event areas will be ready for guests 30 minutes prior to the scheduled time. Always check with your event coordinator
beforehand.
EVENT PRIVACY
Will there be other people on property during my event?
Our golf clubs are open to the public. There will be golfers and other recreational activities occurring. There may be other dining
activities as well.
Will golfers walk into my reception?
Your reception space will be private for you. Golfers and other visitors will have other food and beverage arrangements that day.
What locations are reserved for my party only?
Areas that can be reserved for your party may include Ceremony Site, Tent or Clubhouse Reception Space, and Bridal Changing
Space. Bar, Patio and Additional Rooms may or may not be made private. Please consult your event coordinator.
ROOM SET UPS
How do you lay out the tables in my reception room?
We have a number of specialized floor plans that have been tested and proven to provide guest comfort and prime service. Please
review your options with you event coordinator.
Can I customize the room diagram?
All changes will need to be authorized by the club. Your event coordinator will know best if custom preferences will work/fit with
the number of expected guests in attendance.
What kind of table is used for guest seating?
Typically, 60” round tables are used for guest seating.
How many people can be seated at each table?
Tables seat 8 – 10 guests.
What kind of head table can I have?
We have all standard and popular options available including sweetheart table for 2, long traditional head table and round/square
options as well.
Do you have a dance floor?
A dance floor is included in our Shadow Lake Clubhouse. Tent facilities do not include a dance floor but do offer a brick-laid floor.
Does the club provide audio/visual equipment?
Our clubs can provide microphone/speaker, video screen, a/v tables, extension cords and power strips at no charge with advance
notice. Other items must be provided by the client.
TABLE DECORATION
Can I use candles?
Candles are permitted as long as they are protected by a votive or candle holder.
What items does the club supply for table decoration?
If desired, the club will provide up to 4 votive with tea light candles per guest table, a round centerpiece mirror and a glass bowl.
Table linens and napkins are provided as well. Obviously your party may choose to rent or provide alternative table decoration and
linens.
What linen colors may I choose?
Our house linens come with a choice of about 30 different colors. Ask your event coordinator for today’s most up to date options.
What will the table set up look like? Does the linen drape to the floor?
We set the table with an 8 point linen draping which covers the legs of the table. Your party may choose to rent a full fitted table
linen. It’s up to you.
Who decorates the table?
Club staff will set all house supplies and provide assistance with simple decoration. Any décor requiring more elaborate set up or
time will need to be provided by the party. Please consult your event coordinator with your ideas.
What kind of chairs does the club provide?
Shadow Lake Clubhouse provides a dark brown upholstered stacking chair that matches the décor of the club. Our tent facilities use
a white padded folding chair. Your party may choose to rent alternative chairs. Ask us for recommended vendors.
Can I use chair covers? Does the club provide them?
Chair covers are welcome but not provided. We can recommend our favorite cover providers.
ADDITIONAL DECORATION
Can I add extra decoration to the room?
Yes! However, nails, tacks and tape are not permitted on the walls or ceilings of the club or tent facilities. We recommend hiring a
professional, insured decorator to prepare items requiring expertise, skill or physical attention. Please consult your event
coordinator for further details.
Who decorates the room?
A professional vendor is recommended. Family members or friends may help but must follow the direction of our club
management.
Can I have hanging décor?
Yes! We request that you use an insured vendor that is experienced with ladders and tools for the safety of all.
When can decorators get access to the room?
Your event coordinator may allow for access far earlier in the week or not until event day. Please consult us for other activities that
may interfere with your plans.
Will you give us place cards to fill out?
The club does not provide cards to note your guest names and menu choices. Parties are left on their own to be creative and make
card selections that fit their theme and décor.
Do you supply card boxes? Cake Knife? Anything else?
Yes! Our clubs can supply a card box, cake utensils, toasting flutes, mirror/glass bowl/candle centerpieces and table numbers.
When can I drop off my wedding supplies?
As you get closer to your wedding day, you will need to schedule an appointment for the week of your event to drop off supplies and
review set up preferences.
What do I need to bring in before the reception day?
The most popular accessories that you are responsible for bringing (ready to be displayed and labeled with directions) include: guest
book & pen, place cards, favors, cake knife, toasting glasses, table numbers, candles, card box, photos, candy and any other
decoration or creative accessories.
Furthermore, you will also need to give the club your final guest count, floor plan and payment at this time.
Who will set up the centerpieces, favors, place cards, etc…?
Club staff will set up the party accessory items such as centerpieces, favors and place cards. Your event coordinator will let you
know if any of your plans go beyond our standard services.
Can we allow our guests to use sparklers?
Sparklers are not permitted at our venues, indoors or out.
Who is responsible for taking down décor?
The club will gather up as much of your belongings as possible. However, it is imperative that any items that are hung, attached or
built on site be arranged for immediate take down for the next event. Your event coordinator will discuss options.
BAR OPTIONS
Can I choose when I want an Open and Cash Bar?
Yes! Consult our “Wedding Reception Timeline” for ideas on when to offer open, consumption and cash bars. Your event
coordinator will help you make the best choice for your budget and desire.
What’s the difference between House, Call and Premium Brands?
Besides price, the difference is name brand. “Premium” may include desired names such as Greygoose , Glenfiddich and Heineken.
“Call” could be known brands such as Captain Morgan, Smirnoff and Labatt. “House” may be brands that are on-premise only or
only known to restaurants. Please ask your event coordinator for an updated list of brands for each category.
What kind of beer will be served? Wine?
Brand names will be different according to the category of bar you choose. Our clubs carry most popular brands and varieties.
Please consult your event coordinator for availability.
Is a champagne toast included in my bar pricing?
Yes! It is included for the Bride, Groom and Bridal Party. Champagne for family tables and the rest of your guest list will need to be
purchased by the bottle. Consult the “Reception Enhancements” menu.
What if I want beverages that are not included in the bar I choose?
A tab can run for the beverages not included in your bar package. You will only be charged for those drinks that are made.
Can my guests order shots?
Shots are not encouraged and not included in the open bar. Shots are available for purchase by your guests on a cash basis.
Can I offer a Signature Drink?
Yes! You can include a Signature Drink at no extra charge if the ingredients used are included in your chosen bar package.
Can you provide a non-alcoholic bar for children?
Yes! The club charges $5.00/person for guests under 21 years of age. This bar includes soda and juice at the same times your main
bar selection is available.
FOOD OPTIONS
Can we have hors d’oeuvres during the cocktail hour?
Yes! Hors d’oeuvres are included with your cocktail hour in all of our menu choices. Review our “Wedding Reception Arrival” menu
for details.
Do you hand pass hors d’oeuvres?
Yes! All hot hors d’oeuvre selections will be hand passed to your guests.
Can I have a Dinner Buffet? Plated Dinner? Food Stations?
Yes! Our clubs can accommodate all three dinner services. Review the Plated, Buffet and Stations selections in our menu packet.
How many food items can I choose?
•Plated: Up to 4 items (typically beef, chicken, seafood and vegetarian selections)
•Buffet: Up to 3 entrées, 2 salads, 1 potato and vegetable
•Stations: Up to 4 different varieties of food stations
Can I choose items and food preparations not listed on your menus?
Yes! While our listed menu items are tested and proven to be successful, our culinary team can discuss options to accommodate
your preferences and desires.
Can I offer special items for vegetarians? People with dietary restrictions?
Yes! Our culinary staff can accommodate any dietary needs including all varieties of allergies and vegetarian practices.
Does the club provide wedding cakes?
The club has a list of preferred bakeries to use for your cake. Ask your event coordinator.
Does the club provide finger desserts & pastries, chocolate fountains or sundae bars?
Yes! Our culinary staff would be happy to satisfy your sweet tooth! Consult out “Wedding Reception Enhancements” menu.
Can I bring in cookies or desserts myself?
Yes! You may use a licensed bakery to prepare your desserts. Homemade desserts are not permitted.
Can I offer a Candy Buffet after dinner?
Yes! You can deliver your favorite items to the club and use your own unique display pieces and dishes. Our staff will set up the
candy buffet for you.
Can I offer a Late Night menu or snack?
Yes! Be creative and offer a Taco Bar, “Garbage Plate” Buffet, Pizza Pies, Hot Dog Cart…whatever you crave. Consult your event
coordinator for more ideas and pricing.
FOOD & BEVERAGE POLICIES
Can I bring in my own food, cake or dessert?
Yes! All food items that are served on premise must be from a licensed establishment certified by the Health Department.
What about wine or liquor?
Yes! An opening fee, tax, gratuity and service charge is applied to each bottle served. All alcohol must be served by our trained
staff.
Can I take food home?
Yes! However, any items displayed on tables, trays, plates or buffets must be discarded by club staff as demanded by the Monroe
County Health Department.
MENU TASTINGS
Can I try everything on your banquet menus before I decide?
Our clubs offer a complimentary dinner for the bride and groom in our dining room at Shadow Lake once a deposit has been made.
This allows for you to experience the quality of food and service that you may encounter for your event. Additional items that need
to be tasted or prepared will be charged full standard pricing. Items listed on our wedding menus are not available for private
tastings.
MENU PLANNING
How do I go about picking my food and beverage selections?
The process is very easy! You will be given our “Menu Planning Template” to guide you through all the decisions that will need to
be made. Once you complete your template preferences, it will need to be returned to your event coordinator to create an official
Event Order.
If I have questions while I’m deciding, to whom do I speak with?
Your point of contact is the club Event Coordinator. You can call on us at anytime though through the club phone or email
information provided at the time of securing your date.
Do I need to supply meals to my vendors?
Please review the contracts that each vendor provides to learn their requirements. Most vendors ask for a meal.
Will we have a meeting to review my selections?
Once your Menu Planning Template is completed, the club will organize all of your timing and selections into an official event order.
At that time, both you and the event coordinator will review your plans in detail. This will happen 2 – 3 months from wedding day.
When do all decisions need to be finalized?
Timeline and final menus need to be finalized one month prior to the event. Final counts and room layout decisions need to be
confirmed a week from wedding day.
FOOD & BEVERAGE SERVICE
How many bartenders will be staffed for my event?
For beverage service, one bartender should be sufficient for every 75 – 100 guests. This can be influenced by specialty cocktails,
specialized wine service and obviously the volume of consumption by your guests. We always overstaff in the beginning to be ready
and then move staff around to various assignments as your event activity dictates.
How many service staff members?
As a general rule, there should be one staff member for every 25-30 guests for food service. However, full wedding dinners can be
categorized into different styles of service. Each will have their own particular requirements in terms of service.
Plated Meal Service: For these meals, meals are presented to your guests at their tables. While meal service is the primary focus,
beverage/wine service complements your guests’ enjoyment. As a general rule, there should be one wait staff for every 15 – 20
guests.
Food station/Buffet Service: For these meals, food is presented at stations or buffet lines for your guests to make their own
selection. Wait staff provide beverage/wine service throughout the meal course, removing plates as required. As a general rule,
there should be one wait staff for every 25-30 guests.
What will employees be wearing for my event?
Service staff attire includes long sleeve black button down dress shirt with black dress slacks and appropriate necktie.
Is the food catered in or prepared in house?
All food is prepared on-site.
Are the chef and culinary staff formally trained?
Yes! The Executive Chef for The Shadows & Greystone attended Ringling Clown College and uses their methods to train all of his
culinary staff. All key members of the culinary team are Serv-Safe certified Level 1, which is above Monroe County Health
Department requirements. Food safety is number one with our culinary team and quality meals are the goal.
Do you have comments from previous wedding parties that I can review?
Yes! Ask your event coordinator to review our book of Customer Surveys that have been returned by previous families having
events at our clubs.
VENDORS
Can you recommend businesses to assist with my other needs?
Yes! The club has a list of vendors that we have seen do great work for our events. Consult your Event Coordinator for services that
will fit your needs best.
When can my vendors access the room for drop offs and set ups?
Its always a good idea to call (or have your vendors call) the week of the event in order to schedule a drop off and set up time. The
closer to wedding day it is, the better the club will be able to organize activity around your event.
Are there any restrictions they must follow for set up and display?
There may be some limitations on space and methods of work depending on your decisions on room set up and guest count. The
vendors should always confirm plans with the Club Manager to make sure setup and display is safe and following club guidelines.
Can you accommodate space and power for a band?
Yes! Many bands have performed at our clubs without an issue.
Do you have refrigeration available for my cake and desserts when delivered?
Yes! Please have your vendor call the club in order to reserve space for your items.
Can we have a fireworks display at your club?
Yes! Your fireworks provider will work with the town Fire Marshall and our Grounds Supervisor in order to pick a safe spot and plan.
All club rules and town laws apply.
Is there a sound ordinance?
Loud and amplified noises typically must cease by 10pm at Greystone Golf Club and by 11pm at Shadow Lake Golf Club. All town
laws supersede any desires or arrangements made by your event.
Can we have a photo booth set up somewhere?
Yes! The popular addition of a photo booth can be accommodated. Your event coordinator will know the best place to set up their
equipment.
Do I have to pay to feed the vendors and entertainment?
Most vendors will require a meal in their contract. The meals will need to be included in your final guest count so the club can
prepare and charge accordingly.
GUEST SERVICES
How much parking is available for my guests?
Sufficient parking for your guests plus golf and other event activity will be supplied. If any guests need assistance due to a longer
than expected walk, please let us know and we can accommodate with a cart ride.
Do you offer valet parking?
Yes! Valet parking is included with the Site Fee charged for our venues.
Is there a coat room provided?
Yes! An unattended coat room is provided during the summer months. In the colder season, a coat attendant will be present to
organize your belongings.
Do you provide signage or other aides to direct my guests?
Yes! The club may provide signage to direct guests, but more importantly club staff will be outside to personally greet your guests
upon arrival. They will direct guests and assist as needed.
Are there restrooms near my reception room?
Yes! There are designated restrooms for each reception space our clubs offer. You will be shown these areas on your tour of the
club.
What do we do with cards and gifts brought to the wedding?
Once all of your guests have arrived and placed their gift and cards on the appropriate table, we ask that you designate a family
member or friend to secure the items for you. The club will not be responsible for your gift and cards.
Is there a place for a receiving line?
Yes! Consult your Event Coordinator for the best place to greet your guests. However, typical weddings having their ceremony offsite tend to have a receiving line at the ceremony location. Furthermore, when parties have ceremonies on-site at the club, they
tend to bypass the receiving line and opt for table visits during the dinner hour. Your choice!
When do we offer our guests favors?
Your preference: Favors can be placed at individual place settings or on a gift table upon arrival or departure. Club staff will place
your favors in the appropriate place.
Is smoking allowed?
Smoking is not allowed in the clubhouse or tent facilities. Designated smoking areas with ash receptacles are placed in proximity of
venue entrances, but not in the entrance itself.
What if my guests arrive early?
Rooms will only be ready 30 minutes prior to scheduled start time. We ask that guests do not enter any areas before this time
unless they are part of decorating or vendor service teams. Guests may use other portions of the club that may be available to the
public that day (patio, bar, etc.). Please consult your Event Coordinator for possible options on your date.
LODGING OPTIONS
Is there lodging nearby for my guests?
The club has a list of preferred lodging alternatives. Ask to see this list after you have secured your date.
TRANSPORTATION
Is there a shuttle provided to and from the club?
Yes! There are a few lodging options that will provide shuttle services. Currently for Greystone it’s the local Holiday Inn Express and
for Shadow Lake the same plus the local Hampton Inn. Please consult your Event Coordinator and your favorite lodgin alternative
for current services.
What taxi service is available?
May taxi services are available to each of our clubs. Consult the local Yellow Pages or ask your event coordinator for our current list
with phone numbers.
GOLF OPTIONS
Do I get free golf for holding my reception at your club?
Yes! We offer a round of free golf (on the day of the Bachelor Party or Reception Day) to the Groom and extend a guest pass to his
Father or Best Man. All other players in the party will be charged full rate on that day for greens fees and carts
How do I make a tee time?
Please call (585) 234-GOLF (4653) and pick the golf course of your choice. Tell the Pro Shop Attendant your wedding day and name.
They will mark their tee sheet accordingly. Offer subject to course availability. No rain checks.
UNFORESEEN EVENTS
What if I need to change the date and reschedule?
Deposits can be transferred to another date based on availability and applied to your party at that time. If the wedding is cancelled
you can use that deposit for another type of event (holiday gathering, birthday party, etc.).
If I need to cancel, can I get my payments refunded?
The initial deposit that was placed to secure the date is non-refundable once a contract has been signed. Additional payments after
the initial deposit will be refunded only if the date can be rebooked with an event of equal or greater value.
What happens if circumstances force my event selections or even my reception room to be unavailable?
If weather, fire or criminal damage or even theft occurs that disrupts are services, the club will create ways to accommodate your
event to the best of our abilities. Fortunately our properties are large and our 3 club resources are vast so creative alternatives are
abundant with your flexibility and understanding. Windstorms, power outages and snow events have hampered us in the past, but
our professional team comes through every time.
Does the venue have liability insurance?
Our clubs are owned locally by Dolomite Products Inc. which is a subsidiary of Oldcastle Materials, North America’s largest
manufacturer of building products and materials. We have all bases covered. We ask that your confirm with all of your vendors that
their permits, licenses, certifications and insurances are intact and up to date.
What if one of my guests becomes inebriated?
Safety is a number one priority for The Shadows & Greystone. Our staff constantly monitors guest consumption of alcohol and
reserves the right to stop service to individuals and groups. The event manager will always let you know of any issues arising and
plans that may exist to keep disruption to your party at a minimum and all guests, including the inebriated individual(s) safe.
Who is responsible for damage that may occur to the club during my party?
As stated in the event contract, the person holding the event is responsible for not only their own actions but the actions of their
guests. Any damage that may occur to building, equipment or grounds by anyone involved in your party (including vendors) will be
billed to you.