Cell: 240-606-4797  Work: 301-588-4966 Email: [email protected] SUSAN PETERKIN-BISHOP OBJECTIVE/GOAL To empower others through teaching and coaching, the effective customer service techniques and the intricate details of business development and growth. PROFESSIONAL SUMMARY  Award winning business professional with over 16 years of experience in management principals, marketing, and business development. Skilled and knowledgeable in all aspects of hair care and cosmetology.  Highly customer-centric individual with excellent relationship building skills as evident in the continued success of a personally owned company which sees over 20,000 customers yearly. Strong sales and marketing skills to continue to maintain a strong business and cultivate existing customer relationships. Self-confidant, organized, and motivated to empower employees and customers. Continuously brings a creative and an entrepreneurial spirit to all endeavors. BUSINESS QUALIFICATIONS     Excellent customer relations  and services Solution driven executive Skilled in conflict resolution  Expert in time management and organization redesigning Outstanding of training, leadership, and coaching skills Instructor and implementer of various natural hair techniques   Familiar with all aspects of business management Ability to perform under pressure PROFESSIONAL EXPERIENCE Jaha Hair Salon, 941 Bonifant Street, Silver Spring, MD 1996 - Present Owner, Master Natural Hair Stylist and Senior Cosmetologist  Responsible for leading a 10-employee company which generates $500,000 in revenue.  Continues to meet budget revenue through staff recruiting, staff productivity development, salon service promotions and salon service demonstrations utilizing effective expense control measures.  Creates an environment that maintains and exceeds standards of excellence in customer service, client retention skills, staff technical proficiency and professional hair care recommendations.  Develops and motivates salon manager and stylists through customer service and client retention trainings, salon orientation, education, etiquette, and product and business development. Jaha Natural Hair Academy, 941 Bonifant Street, Silver Spring, MD 2003 – Present Founder and President  Conducts training, education classes and products centered around natural hair care techniques up to and including the following: o Jaha Nature Formula hair care product line o Effective customer service and care training o Beginning locks o Lock maintenance, repair, care and styling o Shampooing and cleansing techniques o Hair and scalp care and treatment o Comb/gel, two strand, and flat twists o Cornrows, plaits, and bantu knots o Natural hair care and styling for adults and children  Conducts research to identify, create, develop, and modify instructional curriculum for modules being taught to students.  Models appropriate use of technology and exemplary teaching strategies. Nurturing the Natural You, PO Box 13923, Silver Spring, MD 20910 Founder and Owner     2012 - Present Forms partnerships with natural health professionals committed to building, teaching, and sharing knowledge through various events. Promotes a culture of wellness through proper nutrition, fitness, and hair care. Grows a network and community that focuses on the client’s mind, body, soul and hair. Organizes conferences, expos and seminars to train business owners and others on how to become nurturing natural health professionals. Fordham University, Lincoln Center at Fordham, Bronx, NY 10458 1990 – 1993 Assistant to the Director of the Media Center  Responsible for assisting the Director with coordinating and directing the activities of the school’s media center.  Organized media material, equipment, and facilities for effective and efficient utilization and circulation.  Maintained media catalog.  Effectively utilized clerical, volunteer, student and/or other personnel to provide quality media service to users.  Processed all materials simply and efficiently. EDUCATION     University of Maryland University College, College Park, MD – MA, Distance Education In Progress University of Maryland University College, College Park, MD – BA, Management Studies 2012 New York City College of Technology, Brooklyn, NY – AAS in Marketing Management and Sales 1992 Wilfred Academy, New York, NY – Licensed Cosmetologist 1989 PROFESSIONAL ACCOMPLISHMENTS             Natural Hair Care Presenter at the 2013 Black Beauty Expo in Richmond Virginia. Highly successful conferences and networking events including: o 2013 Nurturing the Natural You Annual Conference and Expo o Nurturing the Natural You Winter Networking Mixer o Nurturing the Natural You Fall Meet and Greet o 2012 Nurturing the Natural You Annual Conference and Expo Stylist and Client Consultant for Shea Moisture Licensed Cosmetologist, New York State Licensed Natural Hair Stylist, New York State Senior Cosmetologist, Maryland Conducted book tour and natural hair demonstrations with author Michelle Collision author of “It's All Good Hair: The Guide to Styling and Grooming Black Children's Hair”, 2002 Featured in the Washington Post - Article titled “Heady Days for Dreads”, August 1997 Participated in Nywele Hair Show at Howard University Authored article on natural hair in Tidal Wave titled “To Be or Not to Be” Conducted educational seminars for Mocha Moms on the essentials of caring for a child’s natural hair. Held lectures at Aspen Beauty Academy in Montgomery County, MD and various local hair schools on Natural Hair Care techniques. PROFESSIONAL AFFILIATIONS   The National Cosmetology Association The National Beauty Culturist League