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Innovation Networking to Improve Public Services
Standard
Submit by denok on May 25, 2015 | Comment(s) : 0 | View : 1055
Smart Front Office, a
community health centre
services innovation in JIPP
KPP (Komisi Pelayanan Publik/Public Service Commission) Commissioner East Java Province Assistriadi
Widjiseno, ST, M.MT mentioned that health paradigm is usable in public services. The paradigm is including
promotive, preventive, curative and rehabilitative effort. "If promotive and preventive steps are not proper yet, then
will raise disease and conflict," Assistriadi said. As a supervisory, he said, KPP is in curative area. "When the
disease known then services innovation, breakthrough and improvement is necessary," he added. "Disease" in
public services, according to him is known by KPP from public's complaints or direct report either findings. Public
services themselves including goods, services and administration.
Two main kinds of public services namely education and health, according to Assistriadi are becoming
government's specific attention. Services improvement that including infrastructure, humas resources, regulation
and policy synchronization are packaged in JIPP (Jaringan Inovasi Pelayanan Publik/Public Services Innovation
Network). East Java, according to him is a pioneer of the program. Two donors that ready to support JIPP program
are USAID (United States Agency for International Development) with "kinerja" program and GIZ (Deutshe
Gesellschaft fuer Internationale Zusammenarbeit) with "transformasi" program. The steps in innovation
networking are including identification, incubation, prototype and replication.
The first step in innovation networking held by GIZ is Public Service Innovation Boot Camp. In the Boot Camp,
participants who are representatives of SKPD (Satuan Kerja Pemerintah Daerah/Local Government Working
Units) in East Java Province created services improvement and services standard. The event was convened for
three days (19-21/May/2015) in the Library building of Universitas Brawijaya (UB) hand in hand with Puskesmas
(Community Health Centre) of Dau and Karang Ploso. In addition to Malang, similar event also convened in
Tulungagung, Jember and Surabaya.
GIZ representative Henrike Klavert delivered that boot camp applied user based research methodology that based
on anthropology approach with services' users perspective. "Since applied services user perspective, then boot
camp participants which are public institution principles felt difficult," Henrike said.
By the boot camp, GIZ will pursue with funding assistance to support innovative ideas and incubation process, IT
application development competition for better services, idea bursary and also coaching for prototyping, result
documentation and boot camp accreditation by related higher educations (Brawijaya University and Airlangga
University).
One of participant from Community Health Centre of Turen dr. Didik Sulistyanto delivered that his institution is
ready to perform innovation networking test-drive in 2015. Along with Community Health Centre of Kepanjen and
Sumber Pucung, the institution has experienced in public services intervention program with support of PKBM (
Program Keluhan Berbasis Masyarakat/Community Based Complaint Program).
Simply that, as mentioned by Faculty of Social and Political Science UB lecturer, Wawan Sobari, innovation
networking implementation perhaps will be constrained matters such as resources, budgeting and infrastructure.
[denok/Humas UB/translated by denok]
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