QPASTT Position Description
Coordinator – Children and Youth Team
May 2015
Job Title
Level
Award
Hours
Location
Team
Reporting to
Main Purpose of Position
Key Effectiveness Areas
Number of Direct
Reports
Cost Centre
Specific Effectiveness
Areas
Coordinator
Level 6 ($71,592.56 - $73,495.76). Salary Sacrifice applies
Social , Community, Home care and Disability Services Industry Award
2010
Full time (some out of hours work may be required)
Woolloongabba, however some travel to other regional areas will be
required.
Management Team
Manager, Direct Services
To lead the delivery of QPASTT’s Children and Youth team to ensure the
delivery of quality services.
 Together with the Manager, Direct Services and other key staff
develop a comprehensive plan for the delivery of QPASTT services to
children and young people including the delivery of counselling and
support services.
 Co-ordinate and manage the day to day functions of the Team
 Provide line supervision for staff.
 Ensure optimal service provision by the team for clients and
communities.
 Coordinate team resources to enable the most effective and efficient
services.
 Ensure required data is collected and prepare relevant
documentation and reports
 Participate in relevant meetings and contribute to the activities and
functions of the QPASTT Management Team.
 Contribute to the ongoing development of quality services.
 Develop and maintain relationships with key partners and
stakeholders
 Represent the organisation in external forums and participate in
community engagement and development strategies as well as
capacity building activities with mainstream services.
8 to 10
Combined
 Co-ordinate and manage counselling and assessment services to
clients.
 Together with the Director and Managers, support national and state
stakeholder relationships and planning for service delivery
 Co-ordinate the service provision functions of the team including
referral networks, liaison, advocacy, provision of education and
training.
 Provide professional leadership, guidance, and performance
evaluation of the delivery of services to clients.
 Contribute to the collaborative management and leadership
structure of QPASTT
 Represent the organisation in external forums.
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Key Relationships
Key Selection Criteria
Negotiate with and prepare reports to funding bodies and relevant
stakeholders
 Provide day to day co-ordination of staff in the team
 Develop and maintain relationships with key partners and
stakeholders
 Provide education and training to mainstream services
 In consultation with the Clinical Services Manager ensure the
development of systems and/or models of intervention which are
appropriate and effective in this area of work
 Contribute to the creation of a positive and safe work environment
 Contribute to the development of the professional development
agenda of the agency
 Seek out issues for research in order to continually improve services
 Promote a learning culture within QPASTT
Internal
 Director
 Managers and Team Coordinators
 Children and Youth Team Members
 Other QPASTT staff and teams
External
 Refugee Communities and individuals
 Other stakeholders and services relevant to children and youth
 Relevant Funding Bodies
 Government and non-government services
Essential
1. Tertiary qualifications in psychology, social work or counselling.
Eligibility for membership/registration of appropriate professional
association;
2. Experience in both the management of client services and in the
management of staff;
3. Extensive experience in counselling and the ability to undertake
comprehensive assessments, particularly for children and young
people ;
4. Well-developed knowledge, or the ability to quickly acquire
knowledge, of issues facing children, young people and their families
from refugee backgrounds including those seeking asylum;
5. Well-developed knowledge and understanding of people who have
suffered trauma/torture;
6. Well-developed skills of leadership, participatory planning, and
implementation and evaluation practices in service delivery;
7. High level communication skills and interpersonal skills, including
written and oral skills, consultation, negotiation, advocacy,
presentation and liaison;
8. Capacity to manage internal and external networks and balance
priorities.
Position Requirements
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Possession of a Blue Card or ability to acquire one
Ability to Travel
Current Queensland Drivers Licence
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In addition to the duties listed above all QPASTT staff are expected to:
 Respect and abide by the vision, mission and values of the
organisation.
 Ensure that their conduct is consistent with provisions of the
QPASTT Code of Conduct.
 Comply with the provisions of relevant QPASTT policies and
procedures.
 Comply with the provisions of QPASTT’s Workplace Health and
Safety Framework including policies, procedures and safe work
systems that relate to their role and QPASTT as a whole.
 Carry out general administrative functions related to their role
and to the effective and efficient functioning of QPASTT as a
whole. This includes the use of computer-based information and
data systems.
 Be flexible and able to adapt to the changing environment in
which QPASTT operates.
 Undertake other relevant duties as required.
Key Responsibilities
Lead, coordinate and
develop the relevant
service delivery programs
and team
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Manage staff
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Be responsible and accountable for ensuring optimal service
provision for clients QPASTT, their families and communities.
Develop plans for how the team will conduct its work, work
together and co-ordinate resources to enable the most effective
and efficient services to clients.
Participate in the Referral meeting and process incoming referrals.
Prioritise work, allocate work to staff, and conduct regular work
reviews and workload monitoring and management
Ensure that the design of the services delivered meets the needs of
the client groups in consultation with the relevant line manager.
Oversight the systems and processes that assist in a smooth work
flow and ensure funding body accountability requirements are met
such as data collection and management, administrative systems
Contribute to reports as required.
Participate in program evaluation
Collect information about gaps in service provision and feedback
through the Management Team
Actively participate in the Coordinators and Management Teams
Prepare correspondence, compliance and funding submissions and
other related matters as required by agency
Contribute to the effective planning of services and the
development of agency policies
Implement and oversee programs to ensure objectives are met
Provide line supervision for staff
Ensure regular team meetings are held as required
Liaise with the relevant line manager and Clinical Services Manager
about counselling and support issues relevant to the individual staff
duties and team functioning
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Form Relationships with
Key Stakeholders
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Education and Training
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Be available for staff about day-to-day issues that arise in the
implementation of services
Assist staff with problem solving and other solution focussed
activities with cases and their work
Supervise students on placement where relevant
Identify training and support needs of staff
Contribute to the creation of a positive and safe working
environment
Represent QPASTT at relevant conferences, seminars, network
meetings and other forums
Participate in and maintain networks and relationships
Nurture a range of community development initiatives in refugee
communities to facilitate community support Establish protocols
with relevant referral agencies
Provide education and training to health and human services
providers on working with torture and trauma survivors
Seek out issues for research in order to continually improve services
Provide education about the needs of torture and trauma survivors
to human service students in the tertiary sector
Values
Survivors of torture and trauma come
first
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We value our people and encourage
teamwork through mutual respect and
trust
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Key Behaviours
Client focused Orientation
Provide a high standard of service and support to our
clients and their families that is culturally relevant
Use appropriate communication to accurately
determine the needs of our clients
Maintain positive and professional relationships
Ask clients to actively participate in all aspects of
service delivery
Respect the human rights of the client, their family and
the community
Teamwork
Contribute opinions, encourage others to contribute
their opinions and build on them
Involve others to achieve outcomes
Engage in collaborative practice with colleagues
Work to achieve common goals
Accept responsibility for achieving shared goals
Establish mutual respect and trust
Communicate genuinely around topics of mutual
interest
Build trust through managing and delivering on
expectations
Communicate to others that they are valued &
important
Seek to build rapport with people
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We insist on openness and
accountability
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We adhere to the strongest ethical
standards in both practice and
research
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Our work is supported by reflective
practice and innovation to achieve
quality client outcomes
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Communication
Exchange ideas by using suitable language
Demonstrate a clear, concise, open manner
appropriate for the audience
Listen when others are communicating
Demonstrate approachable and open body language
Accountable
Provide regular information to the community and
other stakeholders outlining our work
Ensure that our service can be accessed by all survivors
and that equitable service is received
We will consult regularly with survivors, their families
and the community about what needs changing in our
service
Ethics
Adopt an ethics based approach to all aspects of our
work
Ensure the highest standards are achieved in relation
to privacy of information and confidentiality
Respect the right of client to disclose whatever level of
information they feel comfortable with and how the
information is to be used
Outcomes
Focus on delivery of appropriate outcomes for clients
Innovation
Embrace and contribute to new approaches dealing
with work and service delivery problems or innovations
Reflective Practice
We regularly review our practice and make changes
with a view to providing a quality service.
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