Download Report

REMOTE OFFICE (CITRIX 7.6):
USING REMOTE OFFICE - WINDOWS PC
Quick Reference Guide
CONTENTS
Summary ..................................................................... 1
Logging in to Remote Office (Citrix) ............................ 1
Managing the Citrix desktop window .......................... 2
Switching between the PC and Citrix desktops .......... 2
Launching applications within Citrix ............................ 2
Launching other published applications within Citrix .. 2
Email Signatures ......................................................... 2
SUMMARY
Remote Office (Citrix) enables you to work with many
of the firm's systems (including Outlook, HLGlobal and
DM5) when you are away from the office.
The firm has recently deployed an updated version of
Citrix. This guide provides details for using the new
version of Remote Office and, once logged on, the
initial tasks to complete on your personal Windows PC.
Author details .............................................................. 2
Internet Favorites ........................................................ 3
Tips ............................................................................. 3
Logging off .................................................................. 3
Help and Support ........................................................ 3
 Alternatively, from the Internet Explorer address
bar, type http://remoteaccess.hoganlovells.com.
3. Under Remote Office, choose your region from
the drop-down list, for example, EMEA or APAC.
4. Click Go.
 All firm-provided computers will already have the
latest Citrix client installed.
Pre-requisites for using Remote Office:
Ensure that your PC has the current Citrix client
installed. See guide LWDSUPP01/4086193 - Remote
Office: Upgrading Citrix for Windows Users for details.
To use Remote Office, you will need to have a
Symantec VIP token.
SUPPORTED OS PLATFORMS FOR THE CITRIX
UPGRADE
 The log-on screen will be displayed.
5. Enter the following details to log on:
Username:
Enter your network user name.
Password:
Enter your network password.
SecurID
Passcode:
Enter the six digit code from your
Symantec VIP token.
 Please note, no PIN is
necessary.
This guide details the steps for using Remote Office if
you have Windows Vista or Windows 7 or above and
are using Internet Explorer 9 or above.
LOGGING IN TO REMOTE OFFICE (CITRIX)
It is important that the most current Citrix client
file is installed to ensure that all systems will
work correctly within the Citrix environment.
You can log on to the Remote Working portal from
www.hoganlovells.com; or you can enter the Remote
Working address in any Internet Explorer address bar.
1. Go to Hoganlovells.com and click Remote
Working from the bottom of the screen.
2. Select your home office region, for example,
Europe, Middle East & Africa (EMEA) and Asia.
6. Click Log On or press Enter.
 If there is only one application published to you,
this will auto-launch. Otherwise, click once on
the published application you wish to use,
for example, London.
 With certain versions of Internet Explorer, you
may need to press Enter rather than click Log
On. This is under investigation. Mozilla Firefox
and Google Chrome are not affected in this way.
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Remote Office (Citrix 7.6):
Using Remote Office - Windows PC
Published desktops (for accessing the firm systems)
are available via the Desktops option at the bottom of
the screen. Note that iManage Reachback is also
accessible from this area.
1. From the XenDesktop toolbar, click Home.
Specific applications, for example, Elite US LLP, are
accessible via the Apps option. These applications
need to be added to a favorites list in the Apps area to
access them. See guide LWDSUPP01/4118185 Accessing Published Applications via Remote Office
for instructions.
2. To return back to your Citrix desktop: click the
Citrix XenDesktop task, for example, London
Desktop - Desktop viewer
from the
Windows taskbar.
 Please note the name of your Citrix desktop will
vary depending on your office.
LAUNCHING APPLICATIONS WITHIN CITRIX
MANAGING THE CITRIX DESKTOP WINDOW
Once logged on, the XenDesktop toolbar will be
displayed at the top of the screen. This enables you to
manage your Citrix desktop window and also select
certain preferences.
All applications can be found from within your Citrix
desktop via the Start menu.
1. From the Start menu, click:
› All Programs to access the core Hogan
Lovells International LLP applications.
1. From the XenDesktop toolbar, click the down
arrow
XenDesktop toolbar.
› Devices and Printers to view a list of installed
to expand the
printers.
› Log off to close the current session on the
machine.
2. To collapse the XenDesktop toolbar, click the Up
arrow at the bottom of toolbar.
LAUNCHING OTHER PUBLISHED
APPLICATIONS WITHIN CITRIX
To launch other published applications within the Citrix
desktop, for example, Elite US LLP or iManage
Reachback, see guide LWDSUPP01/4118598 - Cross
Systems Access: Accessing Published Applications
and iManage for instructions.
3. To resize the Citrix window to full-screen, click
Full-screen (XenDesktop toolbar).
EMAIL SIGNATURES
 Alternatively, click Maximize
Your email signature is not automatically created in
Remote Office so it is important that you set one up in
the normal way.
.
•
•
4. To restore the Citrix window, click Window from
the XenDesktop toolbar.
Click Start, All Programs, Signature Tool.
For more information on creating your signature,
refer to the guide LWDSUPP01-782226-Outlook:
Signature Tool.
AUTHOR DETAILS
 If the Citrix window is minimized, click the Citrix
Xendesktop icon
from the Windows
taskbar to display the Citrix window.
SWITCHING BETWEEN THE PC AND CITRIX
DESKTOPS
If you are in the Citrix environment and need to switch
back to the computer's desktop environment, for
example, to install a printer, do the following:
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Your author, office and language details will need to be
set up in Microsoft Word.
 This will be a one-off set-up in Citrix.
To set author details:
1. From Word, click on the Hogan Lovells ribbon.
2. From the Options group, click Edit Authors.
3. Click Add.
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4. Complete all fields.
Remote Office (Citrix 7.6):
Using Remote Office - Windows PC
LOGGING OFF
Before logging off, it is important to close any
documents you are working on within Citrix as these
may be checked out when you try to access them
when you are back in the office.
1. Close all open applications.
2. From the Citrix desktop, click Start and click
Log off.
You will be returned to the Windows desktop.
 It will take between five and twenty seconds to
log you out of the Citrix server.
5. Click OK.
INTERNET FAVORITES
All Internet Favorites created in the office will be
available via Remote Office.
TIPS
 You can either close your browser or continue
using the Internet.
HELP AND SUPPORT
If you encounter any issues when using Remote
Office, please contact your local Technology Support
team.
PRINTERS
Any printers you have installed on your home
PC/workstation will be available when you log in, so
there should be no need for you to add a printer in the
Citrix session.
•
To see which printers are available, click Start,
Devices and Printers. You will see the printers
which were connected at logon.
CARPE DIEM – TIME RECORDING
Carpe Diem SmarTimers can only be running from one
location. If you plan to use Carpe Diem via Remote
Office, ensure the application is closed correctly when
leaving the office. Ensure you log out of Remote
Office and disconnect from the session correctly to
enable you to use Carpe Diem in the office.
CURSOR DOESN'T BLINK
The cursor is designed not to blink, for performance
purposes.
DESKTOP SEARCHING
It is not possible to perform a desktop search via the
Start menu in Citrix.
WORD: DOCUMENT COMPARISONS
If you need to run document comparisons in Word,
these will need to be carried out via the DocXTools
Word Compare feature in Citrix. See guide
LWDSUPP01/2529789 - 2010: DocX Guide:
Comparison for further details.
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