Download Report

If accessing…
a published
application (e.g.,
Attorney Desktop,
LegalKey, Litigation
Support Portal)
Setting Up Risk Based Authentication
1. From any device and location, navigate to https://rba.ballardspahr.com.
2. Type your network user name in the User ID: field and click OK.
3. Type your network password in the Password: field and click Log On.
Result: The Self-Service Console - Set Up page displays.
4. Provide answers to 5 of the Security Questions and click
Result: The Self-Service Console - My Account page displays
.
indicating
.
5. Click the Log off link.
Result: The Self-Service Console web page closes.
Note: You will not need to return to the Self-Service Console.
Logging into Citrix From a New Device/Location
1. Type your network user name in the User ID: field and click OK.
2. Type your network password in the Password: field and click Log On.
Result: The Help Verify Your Identity screen displays.
3. Answer the 3 security questions and click Continue.
Result: The Remember this Computer screen displays.
4. Select the appropriate response and click Continue.
Result: You are redirected to the familiar Citrix applications home page.
Note: If prompted to install files, refer to the Installing Citrix section.
5. Use the table below to determine your next step.
If you work in…
Then select…
the Atlanta office and use Atlanta DTE*
.
an Eastern office *
.
a Western office*
.
*InTapp Time pilot users should select the appropriate Axiom Desktop.
Note: If a Security Warning dialog box displays, click the Do not ask
me again for this site checkbox and click Permit use.
Result: The Citrix desktop and the Citrix Receiver dialog box displays.
6. Important! Use the table below to determine your next step.
If accessing…
Then…
click Cancel.
the desktop (e.g.,
Outlook, FileSite)
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• type bsai_domain\your username (e.g.,
bsai_domain\wilsoncl) in the Domain User:
field.
• enter your password in the Password: field
and click the Log On button.
Note: The Citrix Receiver enables you to
access Published Applications (e.g.,
Attorney Desktop, LegalKey, Litigation
Support Portal). If you don’t see an
application listed under All Programs,
double-click the
icon. All published
applications can be found here.
Important Considerations Prior to Connecting to Citrix
1. Ensure You Have The Latest Citrix Receiver. Citrix occasionally
updates the Citrix Receiver for optimal connectivity. Navigate to
http://receiver.citrix.com/ to download the latest client.
2. Audio. Be sure that audio is enabled on your PC prior to connecting to
Citrix to ensure that audio is available when connected via Citrix.
3. Printing. Be sure that your home printer is turned on prior to connecting
to Citrix to ensure that you will be able to select that printer when
connected via Citrix.
4. Connect to the Correct Address. Do not use secure-east, remoteeast, secure-west or remote-west to access Citrix.
Accessing the Citrix Desktop
Type http://remote.ballardspahr.com in the address field of Internet Explorer.
Logging into Citrix From a Recognized Device/Location
1. Type your network user name in the User name: field.
2. Type your network password in the Password: field and click Log On.
Result: You are redirected to the familiar Citrix applications home page.
Note: If your browser history is deleted at any time, you may be
prompted to answer the three security questions as described in the
Logging into Citrix From a New Device/Location section.
3. Use the table below to determine your next step.
If you work in…
Then select…
the Atlanta office and use Atlanta DTE*
.
If you work in…
an Eastern office *
Then select…
Identifying and Resolving Citrix Performance Issues
If you experience
connection issues
from…
home (e.g., a delayed
keyboard response,
freezing or a delay in
opening applications)
.
a Western office*
.
*InTapp Time pilot users should select the appropriate Axiom Desktop.
Installing Citrix
If prompted to install files, follow the steps outlined below.
1. After logging into Citrix, an Install dialog box displays.
2. Click the I agree with the Citrix license agreement checkbox.
3. Click the Install button.
4. Click the Run button.
Important! It is extremely important to occasionally check for the latest
Citrix client updates. From your personal computer or laptop, go to
http://receiver.citrix.com/ to download updates. The site will recognize your
operating system and insure you are receiving the correct client.
a hotel or conference
• unplug your router from the electrical outlet and
plug it back in to obtain a new IP address and
refresh your connection, or
• hardwire your laptop or PC using an Ethernet
cable connected from the router to your device
to test whether WiFi is the issue.
Note: Using Netflix, streaming videos and/or
games may also decrease available bandwidth.
• inquire whether their network allows SSL
connections. If they do not, this will prevent you
from connecting to Citrix.
Note: Connectivity to public networks, including shared access at hotels,
apartment buildings, libraries, airplanes, etc., may result in diminished
performance and dropped connections.
Important! If you experience problems with Citrix, please contact Tech
Support @ 631.8989 or 215.864.8989. They have tools to track real-time
and historic connectivity issues and can assist you in resolving them.
Closing the Citrix Desktop
Important! Following the steps below will help to reduce your risk of leaving
a document checked out on Citrix.
1. After closing all open documents, from FileSite in Outlook, click
_Checked-out Documents.
Results: Any checked-out documents display in the document pane.
2. Are there any checked out documents?
• If yes, right-click on the document and select Check in…
• If no, proceed to Step 3.
Common Causes to WiFi Disconnects
Many WiFi routers operate on the same frequency as most of your major
electrical appliances such as hair dryers, televisions and microwaves.
Because of this it is very easy for your WiFi signal to become scrambled and
lost among all of the electrical background noise in your home. If your WiFi
disconnects when operating these appliances, that may be the cause.
3. Close Outlook, Word, or any open applications by going to the File menu
and selecting Exit.
Adjusting Sleep Settings
To prevent your computer from going to sleep frequently which can
prematurely disconnect the Citrix session, we recommend adjusting sleep
settings.
4. Click the Start button.
5. Select Log off.
Result: The Citrix XenApp web page displays.
Adjusting Sleep Settings on a MAC OSX
1. Click the Apple icon in the top-left corner of the screen and select
System Preferences.
6. Click
.
7. Close Internet Explorer.
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2. Under System Preferences, click on the Energy Saver icon.
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3. Under Energy Saver, drag the slider bar for Computer Sleep to the right
for both Battery and Power Adapter to reflect: Battery: 30 minutes and
Power Adapter: Never.
Adjusting Sleep Settings on a Windows PC or Laptop
1. Click the
button and select Control Panel.
Adjusting Sleep Settings on a Windows PC or Laptop, continued…
1. Select Power Options.
2. Select the change when the computer sleeps link.
3. Click the Put the computer to sleep option.
4. Click the drop-down and choose Never.
Note: For laptops, to avoid draining the battery, we recommend: On
battery: one hour and Plugged In: Never.
Windows 7 and 8 Citrix Connectivity Issues
If the PC is running Internet Explorer 11, Citrix may not launch. Follow the
steps outlined below to add Citrix to Compatibility View.
What version of Internet Explorer am I using?
1. Click Help on the Menu bar.
2. Select About Internet Explorer which will display the version of Internet
Explorer running on the PC.
3. To correct connectivity issues, follow these steps.
4. In Internet Explorer 11, click Tools and select Compatibility View
Settings.
Note: If you are unable to see the Tools menu, right-click on the top
Internet Explorer bar and select Menu Bar.
Result: The Compatibility View Settings dialog box opens.
5. In the Add this website: field, type ballardspahr.com.
6. Click the Add button and then the Close button.
7. Exit and reopen Internet Explorer for the changes to take effect.
Important Note!
Effective February 27, 2015 you will not be able to save files from a Citrix
session (e.g. Filesite, H:\Blocks) to the local drive of your device. You will,
however, be able to copy from your local drive to the Citrix session.
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