This document explains how to access CMS2012 from a site not on the NAVSS network, you will be installing and using a tool called Citrix: 1. Open internet explorer and in the address bar type https://radar.victimsupport.org.uk press hit enter to go to the site. The first time you go to this site you will be asked to install the “Citrix Receiver” client. 2. If you are accessing this service from a location that is not on the NAVSS network you will be presented with this screen. Log in with the username you use for Wave and email. 3. The client will take a short time to install. Once complete, you will see a log-in screen: Please click on the “I agree with Citrix license agreement” And then click the button 3a You may see this screen appear before you have finished installing the Citrix Receiver, do not attempt to log in at this stage. Continue to the next step 4. You may be presented with security warnings asking you if you want to run the software, click Run Accessing CMS2012 from a site not on the NAVSS network Page 1 of 4 5. Accept the second security warning and click Run 5a. Note the message regarding installation of the Citrix add-on Click the yellow ribbon and select Run Addon 5b. If you are using Windows 7, the same message may appear like this. Click Allow. Accept further Internet Explorer Security warning if you get it 6. Click Install 7. From the log in screen, in the User name box enter the user name that you use to access the email and WAVE systems with. In the password box, use the password that goes with that user name. Click Accessing CMS2012 from a site not on the NAVSS network Page 2 of 4 8. You may see a message regarding running the Citrix add-in. Click the yellow banner to allow it to run. 9. Once logged in, the “VS Full Desktop” button will be displayed. Click on this to take you to the Citrix environment. 10. A new window will open called : “VS Full Desktop – Desktop Viewer” and a connecting message will be shown. 11. After launching the following message will appear. Tick “do not ask me again from this site” and click Yes. Close Compatibility mode window if it appears. 12. After a few seconds the windows desktop will be displayed. Enter your CMS2012 login details e.g. VSC\smithj To give yourself space to work: we recommend “maximising this window by clicking window. 13. on the top right hand side of the When you have finished working in CMS2012, click start and log off to end the Citrix session. Accessing CMS2012 from a site not on the NAVSS network You will then be returned to Internet Explorer and your standard desktop. Page 3 of 4 14. For convenience, you may add https://radar.victimsupport.org.uk to your internet explorer favourites or add a short cut on your desktop. Citrix Menu Options Clicking on the Home :. Ctrl+Alt+Del: symbol at the top of the screen, reveals the menu below: Minimise the Citrix window so that you can see other windows on your desktop Brings up the Microsoft options screen which enables the locking of your session. The windows accessibility options can also be found on this screen by clicking . To return to the “Clouds” desktop click the “cancel” button. Preferences: There are several functions within the preferences, at this time please do not adjust these settings unless directed to do so by the IT service desk. Full screen: Increases the size of the window you are working in to cover your local desktop. Clicking this button again returns it to a “window” Disconnect: Ends your Citrix session but come back to it later at the same point. If you have any queries, please contact the IT service desk, on: 0845 673 3323 or use this email link to log a call: IT Service Desk Accessing CMS2012 from a site not on the NAVSS network Page 4 of 4