Salem Food Co-op New & Improved Ordering We JUST launched a NEW, improved, ordering system on our website!! We’re very excited! We’ve worked hard to make it intuitive and easy to use. Returning customers: To order on this site, located at the Place An Order tab, simply sign-in with your current user i.d. Password: Your password is your user i.d. WITH THE WORD ‘SALEM’ ADDED TO THE FRONT OF YOUR USER I.D. For example: User i.d.: JohnDoe password: salemJohnDoe Once you’re in, you’ll see a brief page to alert you to a quick couple items about checking out and your invoice and pick-up. Read this and go on to order. Tutorial: The following should help new and returning Salem Food Co-op (SFC) customers understand how to order healthy, locally sourced (as much as possible), organic (mostly – we note if it is otherwise) food via our ecommerce co-op store. Introduction If, after reading the Tutorial below and checking out our ordering system, you have ANY questions, call me (Kerry Fox) at 503-569-6988. No, really – call me. If I don’t answer right away, please just leave a message and I’ll get right back to you when I’m available. Contents 1 Important Note 2 Placing an Order a Changing your Order 3 Invoices 4 Order Schedule and Pickup Important Note We are a small member-owned, volunteer-run co-operative that focuses on organic, locally produced, delicious food. You can learn about membership in our Get Involved tab on our Home page. You can volunteer, too, and get deep discounts. At this time, 2015, we open and close orders in our on-line e-commerce ‘store’ every month. We therefore suggest that you think of us as the place to get pantry items (nuts, rice, sugar, dried fruit, chocolate!, flour). We also supply fresh, sustainably caught seafood and local produce, bread, and cheese. As we grow, we’ll decrease the time of our ordering cycle – from one month to every two-weeks, for example. Join us! Help us grow! Add us to your monthly shopping routine! Placing an Order Go to the ‘Place An Order’ tab on our Home page. Create an account, sign-in, Note the messages that you’ll be shown – This tells you that whatever you keep in your basket before you leave the site you agree to buy those items. You’ll also see information about checking out, your invoice, and where and when to pick-up your items Shop to your heart’s content! Please let us know if you don’t see something that you’d like, or if you have any feedback regarding the site and your experience on it. This is all new for us and we look forward to making it an easy, pleasant experience. Changing your Order: You can change an order if you need to. Just use +/_ buttons in the shopping cart of the item you want to change. Invoices Once we close, you’ll receive an invoice a few days later. We close on Friday, you should expect an invoice by Sunday. Important: If you’ve placed an order and don’t get an invoice, check your spam filter and change your settings to allow our mail in your in-box. Payment is due the following Tuesday (check / cash and PayPal). Communicate with us ASAP if there is a problem! Order Schedule and Pickup We close orders the second Friday of the month. Pick-up for orders are the third Saturday of each month from 8:00-2:00 pm at the Salem Public Market Salem Public Market location: 1240 Rural Ave. SE, between 12th and 13th St. on Rural Ave.